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Let customers appreciate the agile workflow
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Steve Maraspin
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Slides of Steve's talk at the Italian PHPDay, in Verona, May 18th 2012
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Let customers appreciate the agile workflow
1.
Get’em in Shape
Let customers appreciate the agile workflow PHPDAY, Verona - Italy 18-05-2012
2.
STEFANO MARASPIN
3.
http://www.hubme.in
4.
http://friuli.grusp.org
5.
6.
OVERENGINEERING ANYONE?
7.
CHANGE IS A
FACT
8.
THE ONLY PROJECT WHERE
CHANGE IS NOT NEEDED IS A DEAD ONE
9.
PLANS ARE OK
10.
THEY’RE NOT GOALS
11.
LET’S KEEP EYES
OPEN
12.
ADAPTING TO CONTEXT
13.
A typical project… 13
14.
A typical project… 14
15.
A typical project… 15
16.
A typical project… 16
17.
A typical project… 17
18.
A typical project… 18
19.
Certainly Better 19
20.
QUICK ITERATIONS
21.
What’s in an
Iteration 1. Set Goals 2. Learn 3. Do 4. Measure 21
22.
CONSTANTLY MEASURING PROGRESS
23.
TESTING OUR WORK
24.
All nice… where’s
the problem?
25.
QUOTATIONS, CONTRACTS
26.
The PHP situation
in Italy 38% 43% Fixed Scope T&M 19% Others http://www.easypolls.net/poll.html?p=4f787165e4b05fc257666170 http://www.easypolls.net/poll.html?p=4f787147e4b05fc25766616f 26
27.
FIXED SCOPE VERY
COMMON
28.
SHOULD NOT BE!
29.
READY TO COPE
WITH
30.
NEW BUSINESS REQUIREMENTS
31.
TECHNICAL CHALLENGES
32.
UNEXPECTED USER BAHVIORS
33.
Estimates need learning.
Learning has a cost.
34.
RIDICULOUS REQUESTS
35.
FACT: ESTIMATING IS
HARD
36.
Cone of uncertainty 36
37.
Planning Fallacy
Kahneman and Tversky (1979) 37
38.
Fixed Price, Fixed
Scope 38
39.
TRYING TO RECOVER,
WE RUN
40.
RISKING TO COMPROMISE
QUALITY
41.
AND OUTCOME
42.
alternatives anyone?
43.
Time & Material 43
44.
T & M
with Cost Ceiling 44
45.
Iterative 45
46.
Agile 46
47.
BUT CUSTOMERS WANT
CONTROL
48.
EVEN WHERE IT
DOES NOT MATTER
49.
THE VAGUE IS
FEARFUL
50.
any way out?
51.
52.
TRUST
53.
TRUST
54.
55.
SMALL PROJECTS, NO
PROBLEMS
56.
BIGGER ONES =>
ITERATIONS
57.
KEEPING THEM SHORT
58.
IMPROVED UX
59.
IMPROVED CUSTOMER SATISFACTION
60.
LESS RISKS, MONEY
SAVING
61.
the road to
it
62.
SHARE THE ABOVE
W/ CUSTOMER
63.
dare to refuse!
64.
SALESMAN
65.
HUGE PROPOSALS DOCUMENTS
66.
SKEPTICISM YET?
67.
HOW YOU SEE
YOURSELF
68.
HOW THEY SEE
YOU
69.
BEWARE OF THE
FRAMING EFFECT Prospect Theory - Tversky & Kahneman, 1981
70.
71.
72.
COLLABORATIVE ESTIMATES
73.
REALLY QUICK ESTIMATES
74.
PROVIDING RANGES
75.
SKEPTICAL CUSTOMERS
76.
LET’S MEET
77.
QUALITY IS MENTIONED
78.
SO ARE COMPLEXITY
& UNCERTAINTY
79.
BUDGET DECIDED BY
CUSTOMER
80.
PRIORITIES DO EMERGE
81.
VARIABLE SCOPE SUBTLY
INTRODUCED
82.
FOCUS FROM SCOPE
83.
TO BUDGET
84.
PROCESS BRINGS TO
COOPERATION
85.
JELLING WITH CUSTOMER
86.
DOES IT ALWAYS
WORK WELL?
87.
NOPE. YOU CAN
STILL DECIDE
88.
BEWARE OF VICIOUS
CYCLES
89.
Thank you for
your attention @maraspin
90.
QUESTIONS?
91.
Photo Credits
• http://www.flickr.com/photos/tweek/53286527/ • http://www.flickr.com/photos/alt-n-anela/6186309723/ • http://www.flickr.com/photos/suckamc/3300440872/ • http://www.flickr.com/photos/anoldent/540975459/ • http://www.flickr.com/photos/king-edward/3758847141/ • http://www.flickr.com/photos/tanaka_juuyoh/4434234095 • http://www.flickr.com/photos/jenorton/3156903629/ • http://www.flickr.com/photos/whyld/6085292098/ • http://www.flickr.com/photos/boegh/5676828543/ • http://www.flickr.com/photos/76099968@N00/2617708117/ • http://www.flickr.com/photos/txberiu/2863269180/ • http://www.flickr.com/photos/imuttoo/3992006628/ • http://www.flickr.com/photos/studiospecialplace/492842239/ • http://www.flickr.com/photos/pheezy/480374623/ • http://www.flickr.com/photos/semvon/6296386748/ • http://www.flickr.com/photos/tambako/6803989007/ • http://www.flickr.com/photos/wiertz/5624281846/ • http://www.flickr.com/photos/despedidairene/6088601777/ • http://www.flickr.com/photos/59937401@N07/5930141188/ • http://www.flickr.com/photos/mikebaird/6827018401/ • http://www.flickr.com/photos/astragony/6308677010/ • http://www.flickr.com/photos/38191914@N00/3296892344/ 91
92.
Photo Credits
• http://www.flickr.com/photos/istolethetv/3207373011/ • http://www.flickr.com/photos/mager/2847253918/ • http://www.flickr.com/photos/monjurulhoque/6401220837/ • http://www.flickr.com/photos/marilynjane/5877663279/ • http://www.flickr.com/photos/benimoto/353411236/ • http://www.flickr.com/photos/vectorportal/4929890104/ • http://www.flickr.com/photos/caveman_92223/3185534518/ • http://www.flickr.com/photos/mister_tee/6112609303/ • http://www.flickr.com/photos/jockew/4817151443/ • http://www.flickr.com/photos/aidanwojtas/5557752123/ • http://www.flickr.com/photos/crimfants/2944475383/ • http://www.flickr.com/photos/clagnut/252185030/ • http://www.flickr.com/photos/superzelle/3490611685/ • http://www.flickr.com/photos/ecovirtual/6036941452/ (edited) • http://www.flickr.com/photos/31668204@N06/3601164160/ • http://www.flickr.com/photos/darkdwarf/5533336070/ • http://www.flickr.com/photos/sayamindu/5677281218/ • http://www.flickr.com/photos/mujitra/5721705321/ • http://www.flickr.com/photos/42dreams/956152756/ • http://www.flickr.com/photos/unanoslucror/5051797134/ • http://www.flickr.com/photos/gtzecosan/3110646027/ • http://www.flickr.com/photos/dobs/4128798936/sizes/l/in/photostream/ • other pictures taken by me, courtesy of vectorportal.com or from fotolia archives 92
93.
Hope you enjoyed
the talk Please rate it: http://joind.in/talk/view/6381 Stefano Maraspin @maraspin s.maraspin@mvassociati.it
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