3. think sharp marciosete
Context
• Brazil à Australia
• Tech company based in Sydney and San Francisco
• Ops Team
• Bunch of Silicon Valley rock stars
• Multimillion project
• First Agile experience
• Scared to “go agile”
• Strict time and money constraints
• Project Manager
5. think sharp marciosete
I believe in…
Empirical Process over Defined Process
Systems Thinking over Analytical Thinking
Effectiveness over Efficiency
Flow Efficiency over Resource Efficiency
Small Batches over Big Batches
Pull System over Push System
Emergence over Command & Control
Problem Focus over Solution Focus
Omission Error over Commission Error
Products Development over Project execution
6. think sharp marciosete
# Visualise everything
# Collaborate to win
# Reduce WIP & batch sizes to improve predictability and flow
# Make sure we are doing the right thing and just the right thing at
the last responsible moment
# Celebrate quick wins
# Have in place different feedback loops to improve continuously
# Grow a great Team
# Share experiences, successful or not, to enable others to learn
33. think sharp marciosete
SLA
58.9% of the time, the team will finish a piece of work within 03days
81.5% of the time, the team will finish a piece of work within 06days
90.3% of the time, the team will finish a piece of work within 10days
0%
5%
10%
15%
20%
25%
30%
0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15
Probability
# Days
36. think sharp marciosete
Snapshot – Flow Efficiency by team
Network Data Platform
Internal
Support
Security
WIP 10 5 2 4 0
Flow Efficiency 16.2% 20.3% 31.3% 13.6% 00.0%
Planned work 71% 100% 100% 25% 0%
Unplanned work 29% 0% 0% 75% 0%
37. think sharp marciosete
Epic Feature Story Work In Progress (20) Leadtime
Flow
Efficiency
Network HA
HA Testing DC
HA Testing DC
OOBM
1725 Test HA 34 3%
1727 Create plan for testing HA 34 3%
HA Testing Edge
HA Testing Edge
Border
1508 HA remediation 11 64%
HA Testing WAN
HA Testing WAN
AWS
1509 HA remediation 11 27%
HA Testing WAN
VPN
2334 L2TP Testing 3 33%
Office / User VPN SV5
WAN switches 2134 Testing 3 0%
user routers 2135 Configuration 3 0%
Install new
infrastructure in
SV5
Install new
infrastructure in SV5
Install new
infrastructure in SV5
2132 Deploy WAN Switches 6 50%
2313 Deploy 4TB 7 57%
2316 WAN/User Connectivity 3 100
General Intel NIC remediation Solarflare
2323 drivers, firmware, ansible role 3 33%
2324 replace in border routers 3 33%
BAU BAU Network Support
BAU Network
Support
2331
Microservice not working in NA0 -
Architecture/Aidin
4 50%
2332
Wordpress AD Integration
slow/sometimes doesn't work
2 50%
European Data
Centre
Scope
Network &
Infrastructure
1707
Infrastructure - review BOM and
refresh costs
4 50%
38. think sharp
#4 – Make sure we are doing the
right thing and just the right thing at
the last responsible moment