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TEAMING EXPERIENCE DESIGN (Intersection 2018)

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Every team is a living environment.

The purpose of a team lives and evolves in the interactions among individual 's experiences of being "in the team".

But what can we designers do about designing such an experience?

How can a team be designed, and how its way of work should be designed in order to match the team's purpose with the company goals and the willingness of the people who are part of it? What about the life cycle of the experience of being a digital team and the way we could measure its effectiveness? How may the team results will be impactful on the growth of individuals, as well as the business?

Publié dans : Business
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TEAMING EXPERIENCE DESIGN (Intersection 2018)

  1. 1. TEAMING EXPERIENCE DESIGN Every team is a living environment 
 Marco Calzolari
 twitter.com/marcocalzolari linkedin.com/in/marcocalzolari
 twitter.com/agilereloaded INTELLIGENZA ORGANIZZATIVA INTERSECTION CONFERENCE UX & Development
  2. 2. 2
  3. 3. _Kids are Evil Geniuses - James Bond Copycats! on youtube.com__________
  4. 4. what job will you do?
  5. 5. Web Designer 6
  6. 6. 7
  7. 7. 8
  8. 8. loading 10
  9. 9. My Portfolio CV with Macromedia™ Flash® (1999) .
  10. 10. what's your job?
  11. 11. what's your job?
  12. 12. what's your job?
  13. 13. _Photo by JC Dela Cuesta on Unsplash__________
  14. 14. am I on the right path?
  15. 15. Stand by Me - Rob Reiner (1986) . am I on the right path?
  16. 16. ?
  17. 17. Hillman Curtis (1961-2012) .
  18. 18. Hillman Curtis (1961-2012) .
  19. 19. Hillman Curtis - Flash Web Design (2000) .
  20. 20. 23
  21. 21. Hillman Curtis - MTIV (2002) .
  22. 22. Batman Begins - Christopher Nolan (2005) .
  23. 23. Re: New Media Design Hi Marco Indeed, you don't want to build websites. You're looking for a way to tell someone’s story. You opted in with tools you like and you trust, i. e. design for the new media. Don't take it for granted. Sooner or later, a website won't be the best tool to tell that story, but you'll still want to tell it. Be prepared. HC
  24. 24. Re: New Media Design Hi Marco Indeed, you don't want to build websites. You're looking for a way to tell someone’s story. You opted in with tools you like and you trust, i. e. design for the new media. Don't take it for granted. Sooner or later, a website won't be the best tool to tell that story, but you'll still want to tell it. Be prepared. HC
  25. 25. Hi Marco Be prepared.
  26. 26. Hi Marco Be prepared. ?
  27. 27. ?
  28. 28. TALENT?
  29. 29. what we talk about when we talk about TALENT?
  30. 30. Defining TALENT Dave Ulrich
 Human Asset Summit. Budapest, 25–26 October 2011. COMPETENCE Right person, 
 right place, right time, right skills COMMITMENT Value proposition:
 what do I give? 
 what do I get? CONTRIBUTION How can meaning be created in the organization?
  31. 31. 1. Competence
  32. 32. 39
  33. 33. T-Shaped professional Disposition for collaboration Across different disciplines. 
 Curiosity, enthusiasm, empathy. TDepth of skill Contribute to creative process. Competitive & compete Tim Brown, CEO of IDEO (2010) .
  34. 34. π-Shaped professional πDisposition for collaboration Across different disciplines. 
 Curiosity, enthusiasm, empathy. Depth of two adiacent skill Contribute to creative process. Competitive & compete
  35. 35. m
  36. 36. mmm
  37. 37. Be prepared to reinvent yourself. Be prepared to go out on a limb occasionally, and be prepared to do the things that you feel strongly about. — Hillman Curtis
  38. 38. 2. Commitment
  39. 39. What’s your story?
  40. 40. 47 stay with your choice
  41. 41. The User’s Journey – Donna Lichaw (2016) .
  42. 42. 3. Contribution
  43. 43. 50 Hillman Curtis – Times Square Ads for Obama (2008) .
  44. 44. mmitment Contribution
  45. 45. Competence Commitment Contribution
  46. 46. _Weaving on the Ashford Jack Loom on youtube.com__________
  47. 47. https://en.wikipedia.org/wiki/Warp_and_weft .
  48. 48. Luck is what happens when preparation meets opportunity. — Has been attributed to Seneca (since the 1990s…)
  49. 49. 1
  50. 50. 1
  51. 51. 1
  52. 52. 1
  53. 53. 1 it’s not a rating / grading it’s not about predicting performance it changes over time it foster mentorship and mutual learning
  54. 54. 1
  55. 55. 1
  56. 56. 2
  57. 57. 2
  58. 58. 2
  59. 59. 2
  60. 60. 2Responsibility / RSCI ACTION / DECISION Reporting to CEO and BOARD Pitching new quote to a customer Design and print the cust journey Buy new markers and stickies
  61. 61. 2Responsibility / RSCI ACTION / DECISION Reporting to CEO and BOARD R S I C C Pitching new quote to a customer R S C C I Design and print the cust journey S R S I I Buy new markers and stickies / / / R S
  62. 62. 2Responsibility / RSCI ACTION / DECISION Reporting to CEO and BOARD R S I C C Pitching new quote to a customer R S C C I Design and print the cust journey S R S I I Buy new markers and stickies / / C R S Responsible / Supporting / Consulted / Informed
  63. 63. 3
  64. 64. 3
  65. 65. Positive feedback 
 Occurs when one is told he has done something well or correctly Negative feedback (not criticism)
 It’s conveying information that something was done incorrectly or inadequately feedback 3
  66. 66. feedback Positive feedback 
 Occurs when one is told he has done something well or correctly Negative feedback (not criticism)
 It’s conveying information that something was done incorrectly or inadequately _Photo by Ray Hennessy on Unsplash___________ 3
  67. 67. _Photo by Ray Hennessy on Unsplash___________ 3There’s feedback all around you
 – if you pay attention. 
 If you’re not getting enough 
 feedback, ask for it. — Anne Saunier 
 — (Fast Company)
  68. 68. 1. What are my strengths?
 how do you think they add value to our work? 2. What do you think I need to improve? what are the consequences of the things I do with less effectiveness? 3. What should I do start doing or do more often? stop doing or do less often? keep doing? 4. How could I improve your work with my actions and behaviours? 5. How could your actions and behaviors improve my work? peer 2 peer feedback 3
  69. 69. Yet 
 Another 
 Goddamn Canvas
  70. 70. UNIQUE VALUE CONTRIBUTION JOB TITLE FAVORITE
 THINGS DON’T LIKE TOO MUCH OVERALL STRENGTHS PURPOSES MAIN 
 ACTIVITIES BETTER NOT AREAS OF IMPROVEMENT NEEDS MUTUAL COMMITMENTS OVERALL OUTCOMES Talent Canvas
  71. 71. UNIQUE VALUE CONTRIBUTION JOB TITLE FAVORITE
 THINGS DON’T LIKE TOO MUCH OVERALL STRENGTHS PURPOSES MAIN 
 ACTIVITIES BETTER NOT AREAS OF IMPROVEMENT NEEDS MUTUAL COMMITMENTS OVERALL OUTCOMES Talent Canvas
  72. 72. Favorite Things Activities you love doing. Tasks
 that make you feel “in the flow”. What you don’t like 
 too much Doing what are slowing you down from improvement? 81 PERSONAL VALUE PROPOSITION JOB T WHAT I LIKE
 DON’T LIKE TOO MUCH OVERALL STRENGTHS PURPOSES MAIN ACTIV BETTER NO AREAS OF IMPROVEMENT NEEDS MUTUAL COMMITMENTS OVERALL OUTCOMES
  73. 73. Strengths Your biggest advantages. 
 What you can guarantee? Areas of
 improvement About your weaknesses.
 What do you feel you’re missing? 82 PERSONAL VALUE PROPOSITION JOB T WHAT I LIKE
 DON’T LIKE TOO MUCH OVERALL STRENGTHS PURPOSES MAIN ACTIV BETTER NO AREAS OF IMPROVEMENT NEEDS MUTUAL COMMITMENTS OVERALL OUTCOMES
  74. 74. Purposes What are your intents?
 How you will improve 
 the whole company? Needs Ask for support. 
 Tools, help
 and development. VALUE PROPOSITION JOB TITLE KE
 H OVERALL STRENGTHS PURPOSES MAIN 
 ACTIVITIES BETTER NOT AREAS OF IMPROVEMENT NEEDS OMMITMENTS OVERALL OUTCOMES
  75. 75. UNIQUE VALUE CONTRIBUTION JOB TITLE FAVORITE
 THINGS DON’T LIKE TOO MUCH OVERALL STRENGTHS PURPOSES MAIN 
 ACTIVITIES BETTER NOT AREAS OF IMPROVEMENT NEEDS MUTUAL COMMITMENTS OVERALL OUTCOMES AUTONOMOUS SYSTEMIC
  76. 76. UNIQUE VALUE CONTRIBUTION JOB TITLE FAVORITE
 THINGS DON’T LIKE TOO MUCH OVERALL STRENGTHS PURPOSES MAIN 
 ACTIVITIES BETTER NOT AREAS OF IMPROVEMENT NEEDS MUTUAL COMMITMENTS OVERALL OUTCOMES HINDSIGHT FORESIGHTINSIGHT
  77. 77. UNIQUE VALUE CONTRIBUTION JOB TITLE FAVORITE
 THINGS DON’T LIKE TOO MUCH OVERALL STRENGTHS PURPOSES MAIN 
 ACTIVITIES BETTER NOT AREAS OF IMPROVEMENT NEEDS MUTUAL COMMITMENTS OVERALL OUTCOMES Competence Commitment Contribution Commitment Commitment Contribution Context Talent Canvas
  78. 78. Organization Design ALUE PROPOSITION JOB TITLE OVERALL STRENGTHS PURPOSES MAIN 
 ACTIVITIES BETTER NOT AREAS OF IMPROVEMENT NEEDS MMITMENTS OVERALL OUTCOMES
  79. 79. ALUE PROPOSITION JOB TITLE OVERALL STRENGTHS PURPOSES MAIN 
 ACTIVITIES BETTER NOT AREAS OF IMPROVEMENT NEEDS MMITMENTS OVERALL OUTCOMES Organization Design
  80. 80. Organization Design
  81. 81. Organization Design
  82. 82. Organization Design
  83. 83. ALUE PROPOSITION JOB TITLE OVERALL STRENGTHS PURPOSES MAIN 
 ACTIVITIES BETTER NOT AREAS OF IMPROVEMENT NEEDS MMITMENTS OVERALL OUTCOMES Organization Design
  84. 84. ALUE PROPOSITION JOB TITLE OVERALL STRENGTHS PURPOSES MAIN 
 ACTIVITIES BETTER NOT AREAS OF IMPROVEMENT NEEDS MMITMENTS OVERALL OUTCOMES Organization Design
  85. 85. Organization Design
  86. 86. Organization Design
  87. 87. teams are little organizations Organization Design
  88. 88. teams are little organizations Organization Design interactions
  89. 89. teams are little organizations Organization Design interactions living relations
  90. 90. teams are little organizations Organization Design interactions living relations conversations
  91. 91. teams are little organizations Organization Design interactions living relations conversation design
  92. 92. _Photo by Ian Schneider on Unsplash__________
  93. 93. Marco Calzolari (and others) - Mapping navigation (2004) .
  94. 94. Marco Calzolari (and others) - Mapping processes (2014) .
  95. 95. purposes are temporary
  96. 96. COMPETENCE COMMITMENT CONTRIBUTION
  97. 97. COMPETENCE COMMITMENT CONTRIBUTION CONVERSATION
  98. 98. _Kids are Evil Geniuses - James Bond Copycats! on youtube.com__________ let your outcomes drives your team's design and mood
  99. 99. the team as a journey
  100. 100. Why?
  101. 101. The reason to designing new media is simple: to subtly and gently change the world. — Hillman Curtis
  102. 102. Clip HC 119 The reason to designing new media is simple: to subtly and gently change the world. — Hillman Curtis Teaming Experience Design
 Marco Calzolari
 twitter.com/marcocalzolari linkedin.com/in/marcocalzolari
 twitter.com/agilereloaded INTERSECTION CONFERENCE UX & Development
  103. 103. Teaming Experience Design
 Marco Calzolari
 twitter.com/marcocalzolari linkedin.com/in/marcocalzolari
 twitter.com/agilereloaded INTERSECTION CONFERENCE UX & Development The reason to designing new media is simple: to subtly and gently change the world. — Hillman Curtis

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