In this presentation you will learn how to identify and treat most common behavioral dysfunctions, how to build consensus and how to run effective meetings in an Agile environment.
Presented at the Scrum Gathering New Orleans 2014 by Marcos Garrido and Rafael Sabbagh.
5. FACILITATOR’SROLE
"Facilitation is a process in which a person whose selection is
acceptable to all members of the group, is substantively
neutral, and has no substantive decision-making authority
diagnoses and intervenes to help a group improve how it
identifies and solves problems and makes decisions, to
increase the group’s effectiveness.“
Roger Schwartz
11. SIMULATION01-INSTRUCTIONS
Setup:
• Your group must define who will facilitate the session;
• The facilitator’s goal is to help the team to solve their
problem in an effective way;
• Don’t forget your instructions;
• The following session is a Sprint Retrospective;
• Time: 6 minutes
16. DYSFUNCIONALBEHAVIOR
Arriving
late,
leaving
early
Silence,
lack
of
par"cipa"on
Folded
arms,
facing
door
or
windows
Side
conversa"ons
Doing
other
work
in
session
Nega"ve
physical
reac"on
to
a
discussion
audible
sighs
of
displeasure
Nega"ve
comments
about
a
par"cipant
Verbal
aGack
directed
to
a
par"cipant
Leaving
the
room
in
disgust
Physically
aGack
someone
Degree
of
the
Dysfunc;on
Severity
of
the
Disrup;on
22. DINÂMICA02-INSTRUÇÕES
Setup:
• Each group must define a new facilitator;
• The facilitator’s goal is to help the team achieve consensus
in an effective way;
• Forget your previous instructions - Get new ones!
• The following session is a Budget Meeting;
• Time: 6 minutes
23. SIMULATION02-BRIEFING
The Dev Team's got a limited budget to invest on an action plan
to improve its own knowledge.
There are many options. Here’s a few suggestions:
- technical trainings;
- Agile conferences;
- buy a new tool;
!
Team members: choose an option and try to convince others
Facilitator: do your job :-)
30. SIMULATION03-BRIEFING
Option A Option B
Details
Keep the manual reporting
process (by scripts)
Build a new plataform to
support and deliver reports
automatically
Advantages
Small adjustments in
existing scripts are made
and a new report is
created in 30 minutes
Ceases once and for all
the unplanned urgent tasks
that disrupt the Dev Team's
work
Disadvantages
Generates unplanned and
urgent work for the Dev
Team
The team estimated the
work needed to create the
reporta module in 2
months
35. DISAGREEMENTLEVELS
LEVEL
3
Outside
factors
(personal
issues
-‐
past
history)
Possible
solu"on:
call
for
a
break
and
talk
to
the
people
involved.
LEVEL
2
They
have
different
values
or
experiences
Possible
solu"on:
make
sure
everyone’s
on
the
same
page
LEVEL
1
They
are
not
listening
to
each
other
Possible
solu"on:
address
the
dysfunc"onal
behaviors
36. TECHNIQUES
- Majority voting / Dot voting;
- Buy a decision;
- Planning Poker / Five Fingers;
- Strengths and Weaknesses;
morediscussion
Nodiscussions=poorersolutions(andpoorersupport)