3. Cabin Baggage
• Strictly 1 item of cabin baggage per passenger
(excluding infants) weighing up to 10 kilos
• Handbag, briefcase, laptop, shop purchases,
camera etc must all be carried in your 1 piece
of cabin baggage.
4. Checked in Baggage
• Each passenger is permitted to pre book up to a maximum of 2 bags
subject to a bag fee per bag per sector (seasonal and selected route
rates apply).
1st bag can be either - BAG1 – 15kg allowance OR
BBG1 – 20kg allowance
2nd bag only – BAG2 – 15kg allowance
BBG1 can only be added as a 1st bag.
No upgrade from BAG1 to BBG1 permitted.
No pooling or sharing of allowances permitted.
3rd – 5th checked bag – Pay per kilo EXB at airport.
• Any passenger exceeding their checked allowance is charged an
excess baggage fee EXB per kilo.
5. Sports/Musical Instruments
• Items including but not limited to golf clubs, bicycles, fencing
equipment, skis, harps, double bass or drums can be carried in the
hold on payment of a fee per item per sector.
• Max weight 20kg – subject to excess baggage fee,
except bikes which have a 30kg allowance.
• SPRT/SKI/MUSC – Max 85 per flight
• BULK – Max 15 per flight
• Smaller musical instruments such as a guitar, which exceed our
cabin baggage dimensions may be carried in the cabin if an extra
seat has been purchased for it.
6. Extra Seat
• A passenger can purchase an extra seat
EXST for the following reasons:
Additional Comfort
Musical Instruments
Wedding Dress
Broken Leg (2 x extra seats)
• Extra seats cannot be purchased for an
infant or for extra baggage allowance.
• No baggage allowance, checked or cabin, associated
with the purchase of an extra seat.
7. Carriage of Other Items
Ashes: Are permitted for carriage in cabin luggage - must be securely
packaged in suitable container and pre-advised at the point of
reservation.
Human Remains: Carried only from Stansted – Knock.
Animals: Are not permitted with the exception of Assistance Dogs.
Cargo: Ryanair do not offer a cargo facility to passengers.
Carriage of Special Items: Self inflating Life jackets, Avalanche
rescue pack, Parachutes etc…see Terms and conditions.
8. Lost Items
Ryanair does not accept responsibility for items
lost directly by passengers on board or at the
airport.
Passengers must be directed to the airport lost
property office.
9. Misplaced/Lost Baggage
• Passenger must report loss immediately on arrival.
• Details immediately entered into World tracer system.
• A Property Irregularity Report (PIR) completed and a
copy given to the passenger.
• Actively trace on World tracer for 5 days.
• Ensure that World tracer is updated with notes.
• Passenger can follow status of bag online and advise
passenger to claim via the “Contact Customer Services”
link on Ryanair.com if lost baggage is not located after 5
days.
10. Damaged Baggage
• Passenger must report damage immediately upon
arrival. No report on arrival = No claim.
• A Property Irregularity Report (PIR) completed and a
copy given to the passenger.
• If applicable passenger should be offered a replacement
bag or claim must be made within 7 days via the
“Contact Customer Services” link on Ryanair.com.
• No claim for fragile, unsuitable packed or limited
released items.
• All damaged items presented at check-in must be limited
released.
11. Limited Release
• A limited release tag* must be attached in addition to a
bag tag to the following items at the point of check-in:-
– Fragile items
– Unsuitably packed items
– Baggage or items damaged prior to check-in
• Ryanair does not accept liability for damage which may
occur to limited released items.
* For Ryanair automated check-in the Limited Release is
on the reverse of the bag tag.
12. Complaints Procedure
If a passenger has a complaint –
• Try where possible to resolve the passengers
problem at the airport.
• When this is not possible issue the passenger
with a complaint acknowledgement letter which
advises them how to contact Ryanair Customer
Services with their complaint.
13. Audit Procedures
For audit reasons the following must be
stored for 90 days:
• Daily Ticket Sales Report (TSR) with yellow ticket desk
receipts attached including gate bag tags.
• Daily priority boarding Log with receipts attached.
• Flight packs containing:
Manifests
Flight close report
Bingo sheets
Check in cross check closure sheet
Boarding cross check sheet
Load sheet
14. Where to find our Policies
www.ryanair.com
Terms and
Conditions/FAQ’s
Ryanair Newskies
Helpdesk
Ground Ops Department or
www.groundops.com
15. Summary
Participants are now able to :
•List Ryanair’s Policies and Procedures.
•Apply these procedures at the front line.
•Explain why these procedures are in place.
