This document summarizes the patient and public engagement efforts at NHS Oldham. It discusses establishing a new role to focus on engagement, with the goals of increasing accountability, reducing inequalities, and meeting legal obligations. It outlines a methodology for engagement that includes establishing a core engagement team, using a 23 question planning form to guide engagement efforts, and focusing on patient engagement, community engagement, and patient experience. The key outcomes are expected to be customers feeling listened to and seeing their input impact decisions, improved commissioning through customer insights, and patients and communities playing an integral role in decision making.
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Patient and Community Involvement at NHS Oldham
1. Patient and Public Engagement at NHS Oldham Mark Drury Associate Director – Engagement and Stakeholder Management
2. 15 minutes of your time The what, why and how of involving patients and communities – and how it affects you !
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Notes de l'éditeur
Driven by legal compliance Big reliance on the Patients Council WCC level 2
Massive expenditure on behalf of our population
Patient Power Degrees of engagement
Presumption they will do the work usually VEG – supporting – related functions research, LIFT team, equalities, comms, OMBC/Public Commissioning Cycle – including procurement Communities of interest – dialogues with equality target groups ,localities Quality agenda – downstream - mid staff etc, triangulation
Presumption they will do the work usually VEG – supporting – related functions research, LIFT team, equalities, comms, OMBC/Public Commissioning Cycle – including procurement Communities of interest – dialogues with equality target groups ,localities Quality agenda – downstream - mid staff etc, triangulation
How we measure success Hopefully more satisfying for you!
