The document discusses Marketo's customer support offerings, including:
- Various support packages that differ in features, response times, and support hours
- A global support team that provides 24/7 support across multiple regions through different time zones
- Tools and resources available to customers like a support portal, community, and professional services
- Details on priority levels for case response times and descriptions of priority levels
As you are probably awareMarketo strives to keep our customer at the center of everything that we do. Marketo’s client services offering is a collection of all of the services available to you as a Marketo customer. This is a high-level overview of the client services offerings. Client services includes professional services, customer support, enablement, education, and our award winning product.