Mark Delgado is a Certified Blog and Social Media Entrepreneur (CBSME) who is passionate about consultative works, creative writing, events management, ideation, startupreneurship, strategic marketing and training. He founded Mediactiv8, a startup social media marketing company that advocates digital marketing education and entrepreneurship in the Philippines. To see more of his works, please check out www.facebook.com/Mediactiv8.

1. USING SOCIAL MEDIA TO MONITOR
CUSTOMER PULSE
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2. TOP 10 THINGS I LEARNED AS A SR.
COMMUNITY MANAGER
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3. source: www.viralblog.com
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#1 WHAT IS SOCIAL MEDIA
MONITORING?

4. People are already talking about you online.
#2 WHY SOCIAL MEDIA MONITORING?
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5. Gone are the days of one-way customer
communication.
#3 WHY SOCIAL MEDIA MONITORING?
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6. #4 WHY SOCIAL MEDIA MONITORING?
It promotes brand loyalty, not just awareness.
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7. #5 WHO NEEDS SOCIAL MEDIA
MONITORING?
Big Brands
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8. #6 WHO NEEDS SOCIAL MEDIA
MONITORING?
Small Brands
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9. #7 WHO NEEDS SOCIAL MEDIA
MONITORING?
Advertising and Public Relations Practitioners
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10. #8 WHO NEEDS SOCIAL MEDIA
MONITORING?
Social Media Practitioners
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11. #9 WORDS OF ADVICE
Make it personal. Stop hiding from brand logos.
@iammarkdelgado
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12. #10 WORDS OF ADVICE
Choose your battles.
@iammarkdelgado
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