SlideShare une entreprise Scribd logo
1  sur  40
www.mccrindle.com.au




                                            Bridging the Gap:
                       An Employers’ Guide to Engaging with the New Generations at Work
                                         Presented by Mark McCrindle
                                            www.markmccrindle.com
1. Changing Demographics
Changing population
www.mccrindle.com.au




                 Changing demographics: 5 key impacts

                 1. Population growth
                 2. Population spread
                 3. Increasing geographical mobility
                 4. Increasing vocational mobility
                 5. Work-life shifts
Changing Workforce – 7 enduring issues


1.   Ageing workforce:           mid 40’s
2.   Peak labour:                2011
3.   Leadership succession       1 in 3 by 2020
4.   Declining average tenure:   12 yrs to 4 yrs
5.   Portfolio careers:          5 careers, 20 emp.
6.   Entrepreneurial:            1 in 4
7.   Increased mobility:         Local & global
Builders Generation - aged 65+:




                          Builders

                          4% workforce
                          0% in 2020
Baby Boomers - aged 46-64:




                  Boomers

                  35% of workforce
                  15% in 2020
Generation X - aged 31 to 45




                        Gen X

                        43% of workforce
                        36% in 2020
Generation Y - aged 30 and under




                       Gen Y

                       18% of workforce
                       35% in 2020
2. Generations Defined
A Snapshot of the New Generations:


•   Global, multicultural, entrepreneurial
•   The most educated, endowed generation ever.
•   Early adopters in a tech-saturated world.
•   Employment options in an ageing era.
•   Geographical mobility & portfolio careers
•   Upagers, living beyond their years.
childhood             adulthood
                      adulthood




              teens   adulthood
                      adulthood
            teens     adulthood
19th Century   childhood             adulthood
                                     adulthood




                             teens

                           teens     adulthood
19th Century   childhood             adulthood
                                     adulthood




20th Century   childhood     teens         adulthood
                                     adulthood
                           teens     adulthood
19th Century   childhood                adulthood
                                        adulthood




20th Century   childhood    teens            adulthood
                                        adulthood




21st Century   childhood tweens teens   kippers     adulthood
Tradition
Reputation
Sit & Listen
Long-term needs
Content
Authority
Tradition         Innovation
Reputation
Sit & Listen
Long-term needs
Content
Authority
Tradition         Innovation
Reputation        Recommendation
Sit & Listen
Long-term needs
Content
Authority
Tradition         Innovation
Reputation        Recommendation
Sit & Listen      Try & See
Long-term needs
Content
Authority
Tradition         Innovation
Reputation        Recommendation
Sit & Listen      Try & See
Long-term needs   Short-term wants
Content
Authority
Tradition         Innovation
Reputation        Recommendation
Sit & Listen      Try & See
Long-term needs   Short-term wants
Content           Process
Authority
Tradition         Innovation
Reputation        Recommendation
Sit & Listen      Try & See
Long-term needs   Short-term wants
Content           Process
Authority         Authenticity
3. Attracting & Retaining Staff
Top 5 (Gen Y) Attraction/Retention factors:


Work/Life Balance       (Flexibility)
Workplace Culture       (Community)
Management Style        (Accessibility)
Job Content             (Variety)
Training                (Employability)
                          Source: McCrindle Research: New Generations at Work
Funnel
Fluid
Command & Control - 20th Century


                                       L



           FINANCE                 OPERATIONS   MARKETING
Collaboration & Cooperation - 21st Century




          L                                  L   L
                                L                    L
          L                                  L   L
4. Leading & Training Staff
Effective Leadership – getting the mix right




Positional                     Relational
                     Transformational
20th Century       Today
        (Boomers & Xers)   (Generations Y & Z)
Who


How


What


Where
20th Century       Today
        (Boomers & Xers)   (Generations Y & Z)
Who     Trainer            Facilitator
        Learned            Learner
How


What


Where
20th Century       Today
        (Boomers & Xers)   (Generations Y & Z)
Who     Trainer            Facilitator
        Learned            Learner
How     Provable           Observable
        Verbal             Visual
What


Where
20th Century       Today
        (Boomers & Xers)   (Generations Y & Z)
Who     Trainer            Facilitator
        Learned            Learner
How     Provable           Observable
        Verbal             Visual
What    Passive            Participative
        Long term needs    Short term demands
Where
20th Century       Today
        (Boomers & Xers)   (Generations Y & Z)
Who     Trainer            Facilitator
        Learned            Learner
How     Provable           Observable
        Verbal             Visual
What    Passive            Participative
        Long term needs    Short term demands
Where   Structured         Spontaneous
        Classroom style    Café style
www.mccrindle.com.au




 communication: cognitive-emotive engagement

               +
                               SEEKERS      EMBRACERS


            EMOTIVE



                               HECKLERS     AGREE-ERS

                       -
                           -         COGNITIVE     +
www.mccrindle.com.au




             Session summary: the 4 Rs:

                       • Real


                       • Relevant


                       • Responsive


                       • Relational
www.mccrindle.com.au




                             McCrindle Research
                       Freecall: 1800 TRENDS (1800 873 637)

                             www.mccrindle.com.au
                             info@mccrindle.com.au

Contenu connexe

Similaire à Bridging the gap - Engaging with the new generations at work

Filex 2010 mark mc crindle
Filex 2010 mark mc crindleFilex 2010 mark mc crindle
Filex 2010 mark mc crindle
Justin Tamsett
 
Ppt. word
Ppt. wordPpt. word
Ppt. word
shein05
 
Multigenerational Workforce Mar10
Multigenerational Workforce Mar10Multigenerational Workforce Mar10
Multigenerational Workforce Mar10
karenepp
 
Ci 350 globalization powerpoint
Ci 350 globalization powerpointCi 350 globalization powerpoint
Ci 350 globalization powerpoint
jessie_arin
 
Ci 350 globalization powerpoint
Ci 350 globalization powerpointCi 350 globalization powerpoint
Ci 350 globalization powerpoint
wibberg329
 

Similaire à Bridging the gap - Engaging with the new generations at work (20)

Filex 2010 mark mc crindle
Filex 2010 mark mc crindleFilex 2010 mark mc crindle
Filex 2010 mark mc crindle
 
Is Your District Ready for the 21st Century?
Is Your District Ready for the 21st Century?Is Your District Ready for the 21st Century?
Is Your District Ready for the 21st Century?
 
Making the most out of your cross generational workplace mix
Making the most out of your cross generational workplace mixMaking the most out of your cross generational workplace mix
Making the most out of your cross generational workplace mix
 
Nurturing Effective Schools- Region4.pptx
Nurturing Effective Schools- Region4.pptxNurturing Effective Schools- Region4.pptx
Nurturing Effective Schools- Region4.pptx
 
Maximizing Millennials in the Workplace
Maximizing Millennials in the WorkplaceMaximizing Millennials in the Workplace
Maximizing Millennials in the Workplace
 
Lenewee County Human Services: Generations
Lenewee County Human Services: GenerationsLenewee County Human Services: Generations
Lenewee County Human Services: Generations
 
Ppt. word
Ppt. wordPpt. word
Ppt. word
 
Irc ii seminar 2
Irc ii seminar 2Irc ii seminar 2
Irc ii seminar 2
 
European Youth Trends
European Youth Trends European Youth Trends
European Youth Trends
 
Engaging Digital Natives
Engaging Digital NativesEngaging Digital Natives
Engaging Digital Natives
 
Generational diversity in the workplace may 2010
Generational diversity in the workplace may 2010Generational diversity in the workplace may 2010
Generational diversity in the workplace may 2010
 
Fit For 21st Century
Fit For 21st CenturyFit For 21st Century
Fit For 21st Century
 
Mastering the Art of Management and Leadership
Mastering the Art of Management and LeadershipMastering the Art of Management and Leadership
Mastering the Art of Management and Leadership
 
Multigenerational Workforce Mar10
Multigenerational Workforce Mar10Multigenerational Workforce Mar10
Multigenerational Workforce Mar10
 
Multigenerational Workforce
Multigenerational WorkforceMultigenerational Workforce
Multigenerational Workforce
 
What it means to be educated in 2050
What it means to be educated in 2050What it means to be educated in 2050
What it means to be educated in 2050
 
Eu aust senior leader forum majella 21.11.18
Eu aust senior leader forum majella 21.11.18Eu aust senior leader forum majella 21.11.18
Eu aust senior leader forum majella 21.11.18
 
Ci 350 globalization powerpoint
Ci 350 globalization powerpointCi 350 globalization powerpoint
Ci 350 globalization powerpoint
 
Ci 350 globalization powerpoint
Ci 350 globalization powerpointCi 350 globalization powerpoint
Ci 350 globalization powerpoint
 
Recruitment 3.0
Recruitment 3.0Recruitment 3.0
Recruitment 3.0
 

Plus de Mark McCrindle

Generational insights to maximise engagement_Presentation slides.pdf
Generational insights to maximise engagement_Presentation slides.pdfGenerational insights to maximise engagement_Presentation slides.pdf
Generational insights to maximise engagement_Presentation slides.pdf
Mark McCrindle
 

Plus de Mark McCrindle (20)

NFP Insights 2024: Empowering Impact
NFP Insights 2024:     Empowering ImpactNFP Insights 2024:     Empowering Impact
NFP Insights 2024: Empowering Impact
 
McCrindle Trends of 2024 infographic
McCrindle     Trends of 2024 infographicMcCrindle     Trends of 2024 infographic
McCrindle Trends of 2024 infographic
 
Education Future 2022 Infographic
Education Future 2022 InfographicEducation Future 2022 Infographic
Education Future 2022 Infographic
 
McCrindle Trends of 2022 Infographic
McCrindle Trends of 2022 InfographicMcCrindle Trends of 2022 Infographic
McCrindle Trends of 2022 Infographic
 
Education Future 2021 Infographic
Education Future 2021 InfographicEducation Future 2021 Infographic
Education Future 2021 Infographic
 
Communicating your social impact 2022 infographic
Communicating your social impact 2022 infographic Communicating your social impact 2022 infographic
Communicating your social impact 2022 infographic
 
Consumed Infographic 2019
Consumed Infographic 2019Consumed Infographic 2019
Consumed Infographic 2019
 
Australian Communities 2019 infographic
Australian Communities 2019 infographicAustralian Communities 2019 infographic
Australian Communities 2019 infographic
 
Australian Communities 2021 infographic
Australian Communities 2021 infographicAustralian Communities 2021 infographic
Australian Communities 2021 infographic
 
Shaping thriving culture infographic
Shaping thriving culture infographicShaping thriving culture infographic
Shaping thriving culture infographic
 
Future of Education 2019 infographic
Future of Education 2019 infographicFuture of Education 2019 infographic
Future of Education 2019 infographic
 
Future of Education 2018 infographic
Future of Education 2018 infographicFuture of Education 2018 infographic
Future of Education 2018 infographic
 
Australia Street Infographic
Australia Street InfographicAustralia Street Infographic
Australia Street Infographic
 
Work Wellbeing Infographic
Work Wellbeing InfographicWork Wellbeing Infographic
Work Wellbeing Infographic
 
2023 Australian Income and Wealth Distribution
2023 Australian Income and Wealth Distribution2023 Australian Income and Wealth Distribution
2023 Australian Income and Wealth Distribution
 
Generational insights to maximise engagement_Presentation slides.pdf
Generational insights to maximise engagement_Presentation slides.pdfGenerational insights to maximise engagement_Presentation slides.pdf
Generational insights to maximise engagement_Presentation slides.pdf
 
Strategic insights-report-2021-australia-towards-2031
Strategic insights-report-2021-australia-towards-2031Strategic insights-report-2021-australia-towards-2031
Strategic insights-report-2021-australia-towards-2031
 
Australia the sporting nation infographic
Australia the sporting nation infographicAustralia the sporting nation infographic
Australia the sporting nation infographic
 
Australian communities infographic mccrindle_2020
Australian communities infographic mccrindle_2020Australian communities infographic mccrindle_2020
Australian communities infographic mccrindle_2020
 
Work wellbeing book launch
Work wellbeing book launchWork wellbeing book launch
Work wellbeing book launch
 

Dernier

FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756
dollysharma2066
 
Nelamangala Call Girls: 🍓 7737669865 🍓 High Profile Model Escorts | Bangalore...
Nelamangala Call Girls: 🍓 7737669865 🍓 High Profile Model Escorts | Bangalore...Nelamangala Call Girls: 🍓 7737669865 🍓 High Profile Model Escorts | Bangalore...
Nelamangala Call Girls: 🍓 7737669865 🍓 High Profile Model Escorts | Bangalore...
amitlee9823
 
unwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabi
unwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabiunwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabi
unwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabi
Abortion pills in Kuwait Cytotec pills in Kuwait
 
Call Girls From Pari Chowk Greater Noida ❤️8448577510 ⊹Best Escorts Service I...
Call Girls From Pari Chowk Greater Noida ❤️8448577510 ⊹Best Escorts Service I...Call Girls From Pari Chowk Greater Noida ❤️8448577510 ⊹Best Escorts Service I...
Call Girls From Pari Chowk Greater Noida ❤️8448577510 ⊹Best Escorts Service I...
lizamodels9
 
Insurers' journeys to build a mastery in the IoT usage
Insurers' journeys to build a mastery in the IoT usageInsurers' journeys to build a mastery in the IoT usage
Insurers' journeys to build a mastery in the IoT usage
Matteo Carbone
 
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
daisycvs
 
Call Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service Bangalore
Call Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service BangaloreCall Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service Bangalore
Call Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service Bangalore
amitlee9823
 

Dernier (20)

FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756
 
Mondelez State of Snacking and Future Trends 2023
Mondelez State of Snacking and Future Trends 2023Mondelez State of Snacking and Future Trends 2023
Mondelez State of Snacking and Future Trends 2023
 
Business Model Canvas (BMC)- A new venture concept
Business Model Canvas (BMC)-  A new venture conceptBusiness Model Canvas (BMC)-  A new venture concept
Business Model Canvas (BMC)- A new venture concept
 
Nelamangala Call Girls: 🍓 7737669865 🍓 High Profile Model Escorts | Bangalore...
Nelamangala Call Girls: 🍓 7737669865 🍓 High Profile Model Escorts | Bangalore...Nelamangala Call Girls: 🍓 7737669865 🍓 High Profile Model Escorts | Bangalore...
Nelamangala Call Girls: 🍓 7737669865 🍓 High Profile Model Escorts | Bangalore...
 
Falcon Invoice Discounting: The best investment platform in india for investors
Falcon Invoice Discounting: The best investment platform in india for investorsFalcon Invoice Discounting: The best investment platform in india for investors
Falcon Invoice Discounting: The best investment platform in india for investors
 
It will be International Nurses' Day on 12 May
It will be International Nurses' Day on 12 MayIt will be International Nurses' Day on 12 May
It will be International Nurses' Day on 12 May
 
The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...
The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...
The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...
 
unwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabi
unwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabiunwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabi
unwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabi
 
A DAY IN THE LIFE OF A SALESMAN / WOMAN
A DAY IN THE LIFE OF A  SALESMAN / WOMANA DAY IN THE LIFE OF A  SALESMAN / WOMAN
A DAY IN THE LIFE OF A SALESMAN / WOMAN
 
Eluru Call Girls Service ☎ ️93326-06886 ❤️‍🔥 Enjoy 24/7 Escort Service
Eluru Call Girls Service ☎ ️93326-06886 ❤️‍🔥 Enjoy 24/7 Escort ServiceEluru Call Girls Service ☎ ️93326-06886 ❤️‍🔥 Enjoy 24/7 Escort Service
Eluru Call Girls Service ☎ ️93326-06886 ❤️‍🔥 Enjoy 24/7 Escort Service
 
How to Get Started in Social Media for Art League City
How to Get Started in Social Media for Art League CityHow to Get Started in Social Media for Art League City
How to Get Started in Social Media for Art League City
 
Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...
Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...
Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...
 
Uneak White's Personal Brand Exploration Presentation
Uneak White's Personal Brand Exploration PresentationUneak White's Personal Brand Exploration Presentation
Uneak White's Personal Brand Exploration Presentation
 
Call Girls From Pari Chowk Greater Noida ❤️8448577510 ⊹Best Escorts Service I...
Call Girls From Pari Chowk Greater Noida ❤️8448577510 ⊹Best Escorts Service I...Call Girls From Pari Chowk Greater Noida ❤️8448577510 ⊹Best Escorts Service I...
Call Girls From Pari Chowk Greater Noida ❤️8448577510 ⊹Best Escorts Service I...
 
Insurers' journeys to build a mastery in the IoT usage
Insurers' journeys to build a mastery in the IoT usageInsurers' journeys to build a mastery in the IoT usage
Insurers' journeys to build a mastery in the IoT usage
 
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
 
Call Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service Bangalore
Call Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service BangaloreCall Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service Bangalore
Call Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service Bangalore
 
Call Girls Zirakpur👧 Book Now📱7837612180 📞👉Call Girl Service In Zirakpur No A...
Call Girls Zirakpur👧 Book Now📱7837612180 📞👉Call Girl Service In Zirakpur No A...Call Girls Zirakpur👧 Book Now📱7837612180 📞👉Call Girl Service In Zirakpur No A...
Call Girls Zirakpur👧 Book Now📱7837612180 📞👉Call Girl Service In Zirakpur No A...
 
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best ServicesMysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
 
Call Girls Ludhiana Just Call 98765-12871 Top Class Call Girl Service Available
Call Girls Ludhiana Just Call 98765-12871 Top Class Call Girl Service AvailableCall Girls Ludhiana Just Call 98765-12871 Top Class Call Girl Service Available
Call Girls Ludhiana Just Call 98765-12871 Top Class Call Girl Service Available
 

Bridging the gap - Engaging with the new generations at work

  • 1. www.mccrindle.com.au Bridging the Gap: An Employers’ Guide to Engaging with the New Generations at Work Presented by Mark McCrindle www.markmccrindle.com
  • 4. www.mccrindle.com.au Changing demographics: 5 key impacts 1. Population growth 2. Population spread 3. Increasing geographical mobility 4. Increasing vocational mobility 5. Work-life shifts
  • 5. Changing Workforce – 7 enduring issues 1. Ageing workforce: mid 40’s 2. Peak labour: 2011 3. Leadership succession 1 in 3 by 2020 4. Declining average tenure: 12 yrs to 4 yrs 5. Portfolio careers: 5 careers, 20 emp. 6. Entrepreneurial: 1 in 4 7. Increased mobility: Local & global
  • 6.
  • 7. Builders Generation - aged 65+: Builders 4% workforce 0% in 2020
  • 8. Baby Boomers - aged 46-64: Boomers 35% of workforce 15% in 2020
  • 9. Generation X - aged 31 to 45 Gen X 43% of workforce 36% in 2020
  • 10. Generation Y - aged 30 and under Gen Y 18% of workforce 35% in 2020
  • 12. A Snapshot of the New Generations: • Global, multicultural, entrepreneurial • The most educated, endowed generation ever. • Early adopters in a tech-saturated world. • Employment options in an ageing era. • Geographical mobility & portfolio careers • Upagers, living beyond their years.
  • 13. childhood adulthood adulthood teens adulthood adulthood teens adulthood
  • 14. 19th Century childhood adulthood adulthood teens teens adulthood
  • 15. 19th Century childhood adulthood adulthood 20th Century childhood teens adulthood adulthood teens adulthood
  • 16. 19th Century childhood adulthood adulthood 20th Century childhood teens adulthood adulthood 21st Century childhood tweens teens kippers adulthood
  • 18. Tradition Innovation Reputation Sit & Listen Long-term needs Content Authority
  • 19. Tradition Innovation Reputation Recommendation Sit & Listen Long-term needs Content Authority
  • 20. Tradition Innovation Reputation Recommendation Sit & Listen Try & See Long-term needs Content Authority
  • 21. Tradition Innovation Reputation Recommendation Sit & Listen Try & See Long-term needs Short-term wants Content Authority
  • 22. Tradition Innovation Reputation Recommendation Sit & Listen Try & See Long-term needs Short-term wants Content Process Authority
  • 23. Tradition Innovation Reputation Recommendation Sit & Listen Try & See Long-term needs Short-term wants Content Process Authority Authenticity
  • 24. 3. Attracting & Retaining Staff
  • 25.
  • 26. Top 5 (Gen Y) Attraction/Retention factors: Work/Life Balance (Flexibility) Workplace Culture (Community) Management Style (Accessibility) Job Content (Variety) Training (Employability) Source: McCrindle Research: New Generations at Work
  • 28. Fluid
  • 29. Command & Control - 20th Century L FINANCE OPERATIONS MARKETING
  • 30. Collaboration & Cooperation - 21st Century L L L L L L L L
  • 31. 4. Leading & Training Staff
  • 32. Effective Leadership – getting the mix right Positional Relational Transformational
  • 33. 20th Century Today (Boomers & Xers) (Generations Y & Z) Who How What Where
  • 34. 20th Century Today (Boomers & Xers) (Generations Y & Z) Who Trainer Facilitator Learned Learner How What Where
  • 35. 20th Century Today (Boomers & Xers) (Generations Y & Z) Who Trainer Facilitator Learned Learner How Provable Observable Verbal Visual What Where
  • 36. 20th Century Today (Boomers & Xers) (Generations Y & Z) Who Trainer Facilitator Learned Learner How Provable Observable Verbal Visual What Passive Participative Long term needs Short term demands Where
  • 37. 20th Century Today (Boomers & Xers) (Generations Y & Z) Who Trainer Facilitator Learned Learner How Provable Observable Verbal Visual What Passive Participative Long term needs Short term demands Where Structured Spontaneous Classroom style Café style
  • 38. www.mccrindle.com.au communication: cognitive-emotive engagement + SEEKERS EMBRACERS EMOTIVE HECKLERS AGREE-ERS - - COGNITIVE +
  • 39. www.mccrindle.com.au Session summary: the 4 Rs: • Real • Relevant • Responsive • Relational
  • 40. www.mccrindle.com.au McCrindle Research Freecall: 1800 TRENDS (1800 873 637) www.mccrindle.com.au info@mccrindle.com.au