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© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 1
Empathy
Not sexy but worth a
mention?
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 2
Why on Earth talk about Empathy ?
Client
Therapeutic
relationship
Therapist
positive
outcome
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 3
What is it?
‘The power of identifying oneself mentally with
[and so fully comprehending] a person or
object of contemplation’
Oxford English Dictionary
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 4
 Example ONE: Sympathy
“I feel your pain”
 Example TWO: Empathy
“I feel your pain and also your strong love for this person”
What is isn’t?
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 5
Our Place In The Therapeutic Alliance
We’re a team!
Client
Positive outcome
 Working together towards that positive outcome
20:20 Vision
 The member of the team who knows themselves best
 Understanding / acceptance / resolution – 20:20 vision
 The best it could be – NOT an ending or fix?
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 6
Not Everyone Likes it…..
Fritz Perls for one: -
But Fritz had ‘issues’
“There can be no true contact in empathy.
At its worst it is confluence”
Little Fritz
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 7
 The understanding of / between TWO people
 The Therapist must Understand the client is several ways: -
- From the client’s own perspective
- In and through the context of their life
- Understand the dissonance between the client’s view and reality
 We need to consider their age, sex, culture, family circumstances etc.
Not Just a Basic Skill?
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 8
 By applying some skills we all have
- Active Listening [letting them tell their story]
- Reflecting back thoughts and feelings
- Summarising what they have said in terms of what we understand
- Clarifying any ‘open’ issues
Good News: It Can Be Honed ….
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 9
Thank-You
Mark Stancombe
Integrative Psychotherapist
MBACP (Accred)
mstancombe@move-forward.org
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 9
Thank-You
Mark Stancombe
Integrative Psychotherapist
MBACP (Accred)
mstancombe@move-forward.org

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an introduction to Empathy

  • 1. © 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 1 Empathy Not sexy but worth a mention?
  • 2. © 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 2 Why on Earth talk about Empathy ? Client Therapeutic relationship Therapist positive outcome
  • 3. © 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 3 What is it? ‘The power of identifying oneself mentally with [and so fully comprehending] a person or object of contemplation’ Oxford English Dictionary
  • 4. © 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 4  Example ONE: Sympathy “I feel your pain”  Example TWO: Empathy “I feel your pain and also your strong love for this person” What is isn’t?
  • 5. © 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 5 Our Place In The Therapeutic Alliance We’re a team! Client Positive outcome  Working together towards that positive outcome 20:20 Vision  The member of the team who knows themselves best  Understanding / acceptance / resolution – 20:20 vision  The best it could be – NOT an ending or fix?
  • 6. © 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 6 Not Everyone Likes it….. Fritz Perls for one: - But Fritz had ‘issues’ “There can be no true contact in empathy. At its worst it is confluence” Little Fritz
  • 7. © 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 7  The understanding of / between TWO people  The Therapist must Understand the client is several ways: - - From the client’s own perspective - In and through the context of their life - Understand the dissonance between the client’s view and reality  We need to consider their age, sex, culture, family circumstances etc. Not Just a Basic Skill?
  • 8. © 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 8  By applying some skills we all have - Active Listening [letting them tell their story] - Reflecting back thoughts and feelings - Summarising what they have said in terms of what we understand - Clarifying any ‘open’ issues Good News: It Can Be Honed ….
  • 9. © 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 9 Thank-You Mark Stancombe Integrative Psychotherapist MBACP (Accred) mstancombe@move-forward.org
  • 10. © 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 9 Thank-You Mark Stancombe Integrative Psychotherapist MBACP (Accred) mstancombe@move-forward.org