When it comes to innovation, business has much to learn from design. Many people still think of design as either a purely aesthetic profession, or even an advertising discipline, and not as a problem-solving mindset. Designing is doing the right thing for the end user of whatever we’re designing. Companies that view design as just making things pretty or are missing the point. If you're in any business, you're in the design business. We're all designers now.
15. DESIGN THINKING CAN BE USED TO:
DRIVE STRATEGY,
CREATE NEW MARKETS OR DISRUPT
EXISTING ONES,
CREATE NEW PRODUCTS AND SERVICES,
CREATE NEW BUSINESS MODELS,
FIND NEW APPLICATION FOR
TECHNOLOGY WE ALREADY HAVE,
BETTER UNDERSTAND YOUR
CUSTOMERS,
WORK ON CUSTOMER EXPERIENCE.
16. BUT ALSO TO:
INTEGRATE TEAM,
RECRUIT PEOPLE,
BOOST CREATIVE CONFIDENCE
IN THE TEAM,
BUILD EMPATHY.
19. UNDERSTAND WHO YOU ARE DESIGNING FOR
Empatia
Diagnoza
potrzeb
Generowanie
pomysłów
Prototypowanie
Testowanie
20. HOW TO: INTERVIEW
Don’t ask binary questions that can be answered with yes or no
Encourage stories
Understand needs, motivations and feelings of your answerer
Ask why
Don’t follow your scenario strictly
Listen 80% time, talk 20%
Note, write down quotations,
Pay attention to nonverbal cues, observe your answerer
Treat it like a conversation
21. PERSONAS
Demographics
Photo or a sketch
Personality
Work and private life
Needs, goals and dreams
Motivations
Frustrations, fears, problems
22. WHERE IS THE PROBLEM?
Empatia
Diagnoza
potrzeb
Generowanie
pomysłów
Prototypowanie
Testowanie
25. HOW TO: BRAINSTORM
share all ideas, even the most crazy ones
the worst idea is the one that haven’t been said aloud
listen to each other
don’t judge
write down or sketch everything
one idea on a one post-it note
build on ideas of other people
look at the problem from different angles
use analogies and metaphores
26. 1$ PROJECT IN A 1 MINUTE
Empatia
Diagnoza
potrzeb
Generowanie
pomysłów
Prototypowanie
Testowanie
27. HOW TO: PROTOTYPE
think with your hands
how it is suppose to work?
show, don’t tell
fast and cheap - it allows you to fail early and fail often
storyboard, scheme, mock-up, lego construction, story, scene, ad…
improvise