DevOps — The Manufacturing Revolution of Our Age

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The document discusses DevOps and its three main practices: flow, feedback, and continual learning and experimentation. Flow refers to deployment pipelines that enable fast, reliable automated testing and service-oriented architectures. Feedback involves telemetry pipelines to collect data from experiments to validate hypotheses. Continual learning and experimentation focus on building a culture of experimentation. The goal of DevOps is to achieve faster throughput, better stability, and higher quality with no tradeoffs.

Technologie

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ERNI – Innovation in Collaboration and TechnologyMatías E. Fernández / 15-Jun-2017
© 2017 ERNI Consulting AG
DevOps — The Manufacturing Revolution of Our Age

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ERNI – Innovation in Collaboration and TechnologyMatías E. Fernández / 15-Jun-2017
© 2017 ERNI Consulting AG
THE THREE WAYS OF DEVOPS
Technical Practices of Flow, Feedback, Continual Learning and Experimentation
the business
the customer

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ERNI – Innovation in Collaboration and TechnologyMatías E. Fernández / 15-Jun-2017
© 2017 ERNI Consulting AG
THE THREE WAYS OF DEVOPS
Technical Practices of Flow, Feedback, Continual Learning and Experimentation
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2
3
1
2
3
Flow (Deployment Pipeline)
Feedback (Telemetry Pipeline)
Continual Learning and Experimentation (Culture)

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ERNI – Innovation in Collaboration and TechnologyMatías E. Fernández / 15-Jun-2017
© 2017 ERNI Consulting AG
THE FIRST WAY
Technical Practices of Flow

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ERNI – Innovation in Collaboration and TechnologyMatías E. Fernández / 15-Jun-2017
© 2017 ERNI Consulting AG
A SIMPLE DEPLOYMENT PIPELINE

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© 2017 ERNI Consulting AG
Database
App.Server
Messaging
Application
Code
TECH STACK EVOLUTION
Network
Physical Server
Virtualisation
Operating System
Database
App.Server
Messaging
Application
Code
IaaS
Application
Code
PaaS
IaaS

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© 2017 ERNI Consulting AG
THE TECHNICAL PRACTICES OF FLOW
Fast and Reliable Automated Testing

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© 2017 ERNI Consulting AG
THE TECHNICAL PRACTICES OF FLOW
Service Oriented Architecture

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ERNI – Innovation in Collaboration and TechnologyMatías E. Fernández / 15-Jun-2017
© 2017 ERNI Consulting AG
DEPLOYMENTS @ AMAZON
2011: 7'000 deployments per day
2015: 130'000 deployments per day
Source: The DevOps Handbook

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ERNI – Innovation in Collaboration and TechnologyMatías E. Fernández / 15-Jun-2017
© 2017 ERNI Consulting AG
THE SECOND WAY
Technical Practices of Feedback

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ERNI – Innovation in Collaboration and TechnologyMatías E. Fernández / 15-Jun-2017
© 2017 ERNI Consulting AG
A SIMPLE TELEMETRY PIPELINE
Nagios + check_mk

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ERNI – Innovation in Collaboration and TechnologyMatías E. Fernández / 15-Jun-2017
© 2017 ERNI Consulting AG
LEAN STARTUP AND THE SCIENTIFIC METHOD
Build
MeasureLearn
Idea Product
Data
Requirement
Hypothesis
required to prove the hypothesis a.k.a. empirical evidence
Experiment
allows collecting the
required data

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ERNI – Innovation in Collaboration and TechnologyMatías E. Fernández / 15-Jun-2017
© 2017 ERNI Consulting AG
HYPOTHESIS DRIVEN DEVELOPMENT
• We Believe that increasing the size of hotel images on the booking page
• Will Result in improved customer engagement and conversion
• We Will Have Confidence To Proceed When we see a 5% increase in
customers who review hotel images who then proceed to book
in forty-eight hours.
Source: The DevOps Handbook

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ERNI – Innovation in Collaboration and TechnologyMatías E. Fernández / 15-Jun-2017
© 2017 ERNI Consulting AG
THE HYPOTHESIS VALIDATION ENGINE
New:
Validated:

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ERNI – Innovation in Collaboration and TechnologyMatías E. Fernández / 15-Jun-2017
© 2017 ERNI Consulting AG
THE VALUE OF A TELEMETRY PIPELINE
Technological Trends in the Context of DevOps
1
2
3
4
5
1
2
3
4
5
Internet of Things, IoT
Big Data
Data Science & Machine Learning
Predictive Maintenance
Preventive Maintance
….

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ERNI – Innovation in Collaboration and TechnologyMatías E. Fernández / 15-Jun-2017
© 2017 ERNI Consulting AG
THE THIRD WAY
Technical Practices of Continual Learning and Experimentation

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ERNI – Innovation in Collaboration and TechnologyMatías E. Fernández / 15-Jun-2017
© 2017 ERNI Consulting AG
AGILE MATURITY
more visible / less powerful
less visible / more powerful

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© 2017 ERNI Consulting AG
«Tech is easy. Humans are hard.»
—Hannah Foxwell, Product Manager at Server Density

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ERNI – Innovation in Collaboration and TechnologyMatías E. Fernández / 15-Jun-2017
© 2017 ERNI Consulting AG
«Building software
is not your mission.»
—Charity Majors, CEO of honeycomb.io

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ERNI – Innovation in Collaboration and TechnologyMatías E. Fernández / 15-Jun-2017
© 2017 ERNI Consulting AG
Better Products
Better Value
—Jonathan Smart, Head of Development Services, Barclays Group

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ERNI – Innovation in Collaboration and TechnologyMatías E. Fernández / 15-Jun-2017
© 2017 ERNI Consulting AG
THE THREE WAYS OF DEVOPS
Technical Practices of Flow, Feedback, Continual Learning and Experimentation
1
2
3
1
2
3
Flow (Deployment Pipeline)
Feedback (Telemetry Pipeline)
Continual Learning and Experimentation (Mindset & Culture)

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ERNI – Innovation in Collaboration and TechnologyMatías E. Fernández / 15-Jun-2017
© 2017 ERNI Consulting AG
THE PURPOSE OF A BUSINESS
The purpose of a business is to offer value (through products and/or services) to
customers , who pay for the value with cash or equivalents .
In today’s digital world, those products and/or services require continual adaption
and innovation and thus continual learning and experimentation within the
organisation .
1
1
2
2
3
3

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ERNI – Innovation in Collaboration and TechnologyMatías E. Fernández / 15-Jun-2017
© 2017 ERNI Consulting AG
THE PURPOSE OF A BUSINESS

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ERNI – Innovation in Collaboration and TechnologyMatías E. Fernández / 15-Jun-2017
© 2017 ERNI Consulting AG
«High-performing teams achieve both
faster throughput and
better stability.»
—State of DevOps Report 2017
DEVOPS: NO TRADE-OFF

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ERNI – Innovation in Collaboration and TechnologyMatías E. Fernández / 15-Jun-2017
© 2017 ERNI Consulting AG
FASTER THROUGHPUT, BETTER STABILITY, BETTER QUALITY
What the Data Says
Source: State of DevOps Report 2016

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ERNI – Innovation in Collaboration and TechnologyMatías E. Fernández / 15-Jun-2017
© 2017 ERNI Consulting AG
SUMMARY
•DevOps enables faster throughput, better stability and
higher quality. There is no trade-off.
•DevOps practices work in different kinds of architectures:
greenfield, brownfield, mainframe, COTS, etc.
•Invest in culture and architecture.

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ERNI – Innovation in Collaboration and TechnologyMatías E. Fernández / 15-Jun-2017
© 2017 ERNI Consulting AG
ERNI Experience
Read online!
Matías E. Fernández
Dipl. Ing. FH IT
ERNI Consulting AG
Thurgauerstrasse 40
8050 Zürich
matias.fernandez@erni.ch
www.erni.ch
THE RIGHT PERSON FOR YOUR CHALLENGES

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www.erni-consultants.com

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Webinar Recording: https://www.panagenda.com/webinars/why-teams-call-analytics-is-critical-to-your-entire-business Nothing is as frustrating and noticeable as being in an important call and being unable to see or hear the other person. Not surprising then, that issues with Teams calls are among the most common problems users call their helpdesk for. Having in depth insight into everything relevant going on at the user’s device, local network, ISP and Microsoft itself during the call is crucial for good Microsoft Teams Call quality support. To ensure a quick and adequate solution and to ensure your users get the most out of their Microsoft 365. But did you know that ‘bad calls’ are also an excellent indicator of other problems arising? Precisely because it is so noticeable!? Like the canary in the mine, bad calls can be early indicators of problems. Problems that might otherwise not have been noticed for a while but can have a big impact on productivity and satisfaction. Join this session by Christoph Adler to learn how true Microsoft Teams call quality analytics helped other organizations troubleshoot bad calls and identify and fix problems that impacted Teams calls or the use of Microsoft365 in general. See what it can do to keep your users happy and productive! In this session we will cover - Why CQD data alone is not enough to troubleshoot call problems - The importance of attributing call problems to the right call participant - What call quality analytics can do to help you quickly find, fix-, and prevent problems - Why having retrospective detailed insights matters - Real life examples of how others have used Microsoft Teams call quality monitoring to problem shoot problems with their ISP, network, device health and more.

Why Teams call analytics are critical to your entire business

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DevOps — The Manufacturing Revolution of Our Age

2. Page 2 ERNI – Innovation in Collaboration and TechnologyMatías E. Fernández / 15-Jun-2017 © 2017 ERNI Consulting AG THE THREE WAYS OF DEVOPS Technical Practices of Flow, Feedback, Continual Learning and Experimentation the business the customer

3. Page 3 ERNI – Innovation in Collaboration and TechnologyMatías E. Fernández / 15-Jun-2017 © 2017 ERNI Consulting AG THE THREE WAYS OF DEVOPS Technical Practices of Flow, Feedback, Continual Learning and Experimentation 1 2 3 1 2 3 Flow (Deployment Pipeline) Feedback (Telemetry Pipeline) Continual Learning and Experimentation (Culture)

6. Page 6 ERNI – Innovation in Collaboration and TechnologyMatías E. Fernández / 15-Jun-2017 © 2017 ERNI Consulting AG Database App.Server Messaging Application Code TECH STACK EVOLUTION Network Physical Server Virtualisation Operating System Database App.Server Messaging Application Code IaaS Application Code PaaS IaaS

9. Page 9 ERNI – Innovation in Collaboration and TechnologyMatías E. Fernández / 15-Jun-2017 © 2017 ERNI Consulting AG DEPLOYMENTS @ AMAZON 2011: 7'000 deployments per day 2015: 130'000 deployments per day Source: The DevOps Handbook

12. Page 12 ERNI – Innovation in Collaboration and TechnologyMatías E. Fernández / 15-Jun-2017 © 2017 ERNI Consulting AG LEAN STARTUP AND THE SCIENTIFIC METHOD Build MeasureLearn Idea Product Data Requirement Hypothesis required to prove the hypothesis a.k.a. empirical evidence Experiment allows collecting the required data

13. Page 13 ERNI – Innovation in Collaboration and TechnologyMatías E. Fernández / 15-Jun-2017 © 2017 ERNI Consulting AG HYPOTHESIS DRIVEN DEVELOPMENT • We Believe that increasing the size of hotel images on the booking page • Will Result in improved customer engagement and conversion • We Will Have Confidence To Proceed When we see a 5% increase in customers who review hotel images who then proceed to book in forty-eight hours. Source: The DevOps Handbook

15. Page 15 ERNI – Innovation in Collaboration and TechnologyMatías E. Fernández / 15-Jun-2017 © 2017 ERNI Consulting AG THE VALUE OF A TELEMETRY PIPELINE Technological Trends in the Context of DevOps 1 2 3 4 5 1 2 3 4 5 Internet of Things, IoT Big Data Data Science & Machine Learning Predictive Maintenance Preventive Maintance ….

18. Page 18 ERNI – Innovation in Collaboration and TechnologyMatías E. Fernández / 15-Jun-2017 © 2017 ERNI Consulting AG «Tech is easy. Humans are hard.» —Hannah Foxwell, Product Manager at Server Density

20. Page 20 ERNI – Innovation in Collaboration and TechnologyMatías E. Fernández / 15-Jun-2017 © 2017 ERNI Consulting AG Better Products Better Value —Jonathan Smart, Head of Development Services, Barclays Group

21. Page 21 ERNI – Innovation in Collaboration and TechnologyMatías E. Fernández / 15-Jun-2017 © 2017 ERNI Consulting AG THE THREE WAYS OF DEVOPS Technical Practices of Flow, Feedback, Continual Learning and Experimentation 1 2 3 1 2 3 Flow (Deployment Pipeline) Feedback (Telemetry Pipeline) Continual Learning and Experimentation (Mindset & Culture)

22. Page 22 ERNI – Innovation in Collaboration and TechnologyMatías E. Fernández / 15-Jun-2017 © 2017 ERNI Consulting AG THE PURPOSE OF A BUSINESS The purpose of a business is to offer value (through products and/or services) to customers , who pay for the value with cash or equivalents . In today’s digital world, those products and/or services require continual adaption and innovation and thus continual learning and experimentation within the organisation . 1 1 2 2 3 3

24. Page 24 ERNI – Innovation in Collaboration and TechnologyMatías E. Fernández / 15-Jun-2017 © 2017 ERNI Consulting AG «High-performing teams achieve both faster throughput and better stability.» —State of DevOps Report 2017 DEVOPS: NO TRADE-OFF

25. Page 25 ERNI – Innovation in Collaboration and TechnologyMatías E. Fernández / 15-Jun-2017 © 2017 ERNI Consulting AG FASTER THROUGHPUT, BETTER STABILITY, BETTER QUALITY What the Data Says Source: State of DevOps Report 2016

26. Page 26 ERNI – Innovation in Collaboration and TechnologyMatías E. Fernández / 15-Jun-2017 © 2017 ERNI Consulting AG SUMMARY •DevOps enables faster throughput, better stability and higher quality. There is no trade-off. •DevOps practices work in different kinds of architectures: greenfield, brownfield, mainframe, COTS, etc. •Invest in culture and architecture.

27. Page 27 ERNI – Innovation in Collaboration and TechnologyMatías E. Fernández / 15-Jun-2017 © 2017 ERNI Consulting AG ERNI Experience Read online! Matías E. Fernández Dipl. Ing. FH IT ERNI Consulting AG Thurgauerstrasse 40 8050 Zürich matias.fernandez@erni.ch www.erni.ch THE RIGHT PERSON FOR YOUR CHALLENGES

DevOps — The Manufacturing Revolution of Our Age

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