MattsenKumar LLC

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For more than 15 years, MattsenKumar has been a pioneer in establishing and transforming contact center operations for leading organizations across the globe. We transform Customer Experience for leading organizations across the globe by delivering excellent contact centers, back-office operations, quality improvement, speech analytics and consulting services to them. Our multi-industry experience coupled with the business process outsourcing expertise helps our clients achieve their business goals seamlessly.

customer service customer experience contact centers call centers customer support fcr score fcr outsourcing kpis outbound virtual sales agents chatbots business intelligence retailers ecommerce management retail employees employee engagement chat support chat live chat cx trends customer care contact center back office bpo agent hiring tips

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MattsenKumar LLC

Présentations

Top 5 Customer Experience Trends to Follow in 2019

These 5 Tips Will Help You to Improve Your First Call Resolution [FCR] Score

Empowered Employees - The Secret Sauce To Customer Satisfaction In 2019

Here Are 6 Facts That Make Customer Support Agents Better Than Chatbots

Here Are Top 8 KPIs That Can Help Improve Your Customer Experience