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Customer care lesson - Sinhala
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Important First lesson in Customer Care
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Customer care lesson - Sinhala
1.
සුපිරි පාරිබ ෝගික
බ ේවාවක පළමු පාඩම බ ොඳින් “මු සි ආ” දැමීමම ්රගුණ ිරීමමි Maxwell Ranasinghe Corporate Trainer
2.
“මු සි ආ” දැමීමම
්රගුණ ිරීමම ාකච්චා ිරීමමට බපර වර්තමාන තරඟකාීම බවළඳබපොබේ ජයග්ර ය ිරීමමට පාරිබ ෝගික ැලිරේබල ඇති වැදගත්කම ගැන යමක් කතා කලයුතුය mdßfNda.slhdf.awfmaCIdjblaujd;ufiajdjiemhSu j¾:udkfhamdßfNda.slfiajdj hkqfjkaye¢kaúhyelsh'
3.
බවළඳබපොල ජයග්ර ය තරඟකරුව්බේ
භාණ්ඩ වලට වඩා වඩා බවන ් සුවිබ ේෂ අංබගෝපාංගය්බග් යුත් භාණ්ඩයක් නිෂ්ප්දනය කර බවළඳපලට ඉද්රිපත්ිරීමබම් බ ෝ තරඟකරුව්බේ භාණ්ඩයට තත්ත්වබය් මාන භාණ්ඩයක් තරඟකරුව්ට වඩා අඩු මිලකට බවළඳපලට ඉද්රිපත්ිරීමබම් දිුණකාීනන ව බය් බවළඳබපොල ජයග්ර ය කළ ැිර ව අප බ ොබ ෝ බදන ඉබගන බගන ඇත නමුත් වර්තමාන බගෝීනය ආර්ිකක ්රමමබ එය එබ ේ ව්බ් නැත
4.
ඒ ඇි
5.
තාක්ෂනය ා අඩු
පිරිවැය අද තාක්ෂනය ම තැනකම ්රගචලිතය එය එක රටකට බ ෝ ආයතනයකට සීමාවී නැත. භාණ්ඩයක් අඩු පිරිවැය යටබත් නිෂ්පාදනය කරන ්රමමබේද ෑම අබයකුටම ඉබගන ගත ැක . ඒ ඳ ා අව ය දැනුම බලොව පුර ඇති වි ්වවිදයාල ා තාක්ෂ ආයතන වලි් ඕනෑම අබයකුට ල ා ගත ැක. ඒ නි ා බකටි කලක් තුල ඔ බේ භාණ්ඩයට මාන ා ඔ බේ භාණ්ඩය නිෂ්පාදනය කල පිරිවැයට ා මාන පිරිවැයකට භාණ්ඩය නිෂ්පාදනය කර ඔ බේ තරඟකරුව් බවළඳපලට භාණ්ඩ ඉදිරිපත් කරුණු ලැබිය ැිරය . එබ ේනම් ඔ කලයුත්බත් කුමක්ද ?
6.
පාරිබ ෝගිකය අගය
කරන බ ෝ ආ ා කරන බදයක් තරඟකරුව්ට වඩා බ ොඳ, පාරිබ ෝගිකය අගය කරන බ ෝ ආ ා කරන බදයක්, ඔ ට කල ැිර නම් තරඟබය් ජය බගන ඔ බේ වියපාරය දියුණු කර ගත ැක ඔ තු එවැනි බදයක් තිබේද . ඔේ . බ ොඳ උත් යක් ගතබ ොත් ඔ ට අනිවාර්බය්ම එය කල ැක.
7.
බමොකද්ද ඒ
8.
“ ම කල
බනො ැිර පාරිබ ෝගික බ ේවාවක්” එය බවන ිරසිවක් බනොව “බවනත් ආයතනයකට ම කල බනො ැිර පාරිබ ෝගික බ ේවාවක්” ඔ ආයතනය තුල දියුනුකර ගැනීමි එම පාරිබ ෝගික ැළිරේල තාක්ෂ යට ර දිය බනො ැක. එය ඔ බේ බ ේවක මඩුේල විසි් පුද්ගලිකව කල යුතු බදයිර එය යබමක් ල ාගත් දැනුම ා අත්දැකීම් මත, දියුනුකරගත් ආකේප මත පාරිබ ෝගිකය මග කටයුතු ිරීමබම්දී සිදුවන ැසිීමම මත පදනම් ව්බනිර එය ්රගුණ කල යුතු දක්ෂතාවක් මි විභාගයක් ිරීමබම් මත් වූවා යි ිරව ැක්කක් බනොබේ
9.
වයාපාරයකට පරිබ ෝගිකයාබේ
ඇති වැදගත්කම පිළි ඳව වැඩමුළු වයාපාරයකට පරිබ ෝගිකයාබේ ඇති වැදගත්කම, පාරිබ ෝගිකය බත්රුම් ගැනීම, පාරිබ ෝගිකය පිළිගැනීම, පරිබ ෝගිකයාට අව ය බද් බතෝරා ගැනීමට යවීම, පරිබ ෝගිකයාබේ පැමිණිලි නිසිබල වි දීබම් ක්ර්මබවදය, පරිබ ෝගිකයට බයෝගී ආකේප ඇති කර ගැනීම, ්රගබයෝගිකව එම දක්ෂතාවය් දියුණු කරග්බ් බකබ ේද ය්න පිළි ඳව වැඩමුළු ග නාවක් පැවැත්වීම මගි් ආයතන රාශියක පාරිබ ෝගික බ ේවාබේ ැ ෑ බවන ක් අතිිරීමමට මා ට ැිරවී ඇත
10.
බකටි වීියබයෝ වැඩ
ට ් මගි් පාරිබ ෝගික බ ේවාබේ වැදගත් අංග එිරබනක ඉදිරිපත් ිරීමමට මා ලාබපොබරොත්තු බවමි
11.
අද මා කතා
කර්න ය්බ් පාරිබ ෝගික බ ේවාවක පළමු පාඩම වන බ ොඳින් “මුසිආ”ව දැමීමබම් වැදගත්කමි පාරිබෝග ිකයාා “මු සි සආ” ව දැමීමයි ස මුහු ලා සිනාසී ආයුබ ෝව් (බමය ්රගුණ කලයුතු දක්ෂතාවයක් මි ඉබගන බගන ද්නවා කීමට බනොබේ )
12.
පාරිබ ෝගික බ
ේවාබේ පළමු ා වැදගත්ම පාඩම අපි සියලුබදනා එකතුවී කරමු මු සි ආ
13.
ඔග සස්තුතියි
ස ශ්රීලාංකිා අපය සවප සාපාරාපාරිබය සෝලාංකි යා ස ාැ ස ැය ඔගෝේ සෝා නා සඉදිරිබපත් සයරන්න ස Email: maxran1@yahoo.com ඔග සස්තුතියි ස මැක්සස්ෝා් සරසි ස
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