2. Selling and Cricket During a sales meeting the Sales Manager was blaming the staff for their dismally low sales figures. “ If you cannot do the job, perhaps leave the job, as there are other sales people out there who could jump and take your job as we have a fantastic range of products backed by a fine promotional programme”
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15. : The managerial grid model, shown below is developed by Robert Blake and Jane Mouton, identifies five leadership styles with varying concerns for people and production
37. I stimulate enthusiasm for the work group and say things to build the groups confidence 4 I offer helpful advice to others on how to advance their careers and encourage them to develop their skills 3 I am friendly, supportive and considerate toward others 2 I emphasis the importance performance and encourage everyone to make a maximum effort 1
38. Either alone or jointly with others, I set specific and challenging but realistic performance goals 8 I inform people about their duties and responsibilities, clarify rules and policies, and let people know what is expected of them 7 I reward effective performance with tangible benefits 6 I provide appropriate praise and recognition for effective performance and show appreciation for special efforts and contributions 5
39. I delegate responsibility and authority to others and allow them discretion in determining how to do their work 12 I consult with others before making work-related decisions 11 I keep everyone informed about decisions, events and evelopments that affect their work 10 I provide any necessary training and coaching or arrange for others to do it 9
40. I provide subordinates with supplies, support services and other resources necessary to work effectively 16 I take prompt and decisive action to deal with serious work related problems and disturbances 15 I look for new opportunities for the group to exploit, propose new undertakings and offer innovative ideas 14 I plan in advance how to efficiently organise and schedule the work 13
41. I emphasis team work and try to promote cooperation, cohesiveness and identification with the group 20 I promote and defend the interest of the group and take appropriate action to obtain necessary resources for the group 19 I keep informed about outside events that have important implications for the group 18 I keep informed about the activities of the group and check on its performances 17
42. Add the ratings given by you. Place them on a continuum of 23 ---------------------------------115 If you are near 23, then you are a weak leader. If you are near 115 you are a strong leader. I take appropriate disciplinary action to deal with anyone who violates a rule, disobeys an order or has consistently poor performance 23 I criticize specific acts that are unacceptable, find positive things to say and provide an opportunity for people to offer explanations 22 I discourage unnecessary fighting and bickering within the group and help settle conflicts and disagreements in a constructive manner 21
43. Check your leadership- more personal N Y Are you quick to appreciate others? N Y Do you show interest and pay attention when people are talking to you? N Y Do you prefer to mix with your colleagues? N Y Are you quick to take an advantage of an opportunity? N Y Do you welcome responsibility as an opportunity to display your talents? N Y Are you striving towards accomplishments of such goals in spite of setbacks N Y Are you having a definite goal ahead of you?
44. Check your leadership N Y When others are arguing you may be sorting out the problems and try to give your views after careful consideration N Y Do you manage yourself well? N Y Can you accept suggestions and criticisms in a cheerful and friendly manner? N Y Do you share the burden with others? N Y Are you quick to sympathise with others mistakes? N Y Are you always prepared to try something new?