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Communication
- 1. COMMUNICATION . WRITTEN . VERBAL . NON-VERBAL MODES
- 2. COMMUNICATION SUPPORTS SEE TOUCH/FEEL SMELL LISTEN
- 3. - The Door Openers “ Tell me more about it.” “ I would like to hear what you are thinking “ Let’s discuss it.” “ sounds as if you have some ideas or feelings about it “ I would be interested in what you have to say.” Conversation
- 4. Conversation - The Golden Rules Do not interrupt the speaker Do not take subject off in some other direction Don’t Interrogate Don’t teach Don’t give advise Respond always
- 5. Listening Skills Listen for Ideas & Central Themes Listen with Empathy Listen With Patience Listen with Objectivity Listen with Correct Attitude Listen to Understand
- 6. Body Language SOFTEN SMILE OPEN POSTURE FORWARD LEAN TOUCH EYE CONTACT NOD ways & means
- 7. Body Language IPSP Zones Proximix Intimate zone Personal Zone Social Zone Public Zone ways & means