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Creation Curations Ethics of Content Strategy W2E

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From Degas to Danger Mouse, what’s your place in the debate of content creation and curation? Both companies’ and consumers’ expectations of user experience have matured, helping content strategy come to the forefront in driving good user experiences. Content strategists shape communication goals, hierarchy, and taxonomy. Are these innocent choices? Or politics, discrimination, and the dark side of design?

We’ll discuss this through the lens of content correlation and “merchandising” on news sites, editing and mashing up to “create” anew, and curating in traditional settings like museums. From seemingly benign audits and style guidelines through published content packages, do curators create meaning? If so, how should you confront similar choices?

It’s been a breakout year for content strategy. Come hear why now we need to confront its ethical relevance – and learn about the missteps of teams that don’t – through the lens of case studies, Sarbanes-Oxley, user-generated content, and the perspective of the new publishing landscape.

Presented at Web 2.0, #W2E and #CSethics, October 11, 2011.

Publié dans : Design, Spirituel, Business
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  • Thanks, Margot!
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  • Awesome! Broad perspective i have seen from curation. thank you very much!
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  • Love the slide deck and sorting out the differences between aggregation, curation, etc. For curators, stating your editorial policy up front is very important I think. This helps create transparency. I also would have liked to see more emphasis on ethics. Thanks for putting together a great presentation.
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Creation Curations Ethics of Content Strategy W2E

  1. Creation, curation, and the ethics of content strategy Margot Bloomstein Web 2.0 Expo 101111 @mbloomstein #CSethics / #W2E
  2. © 2011 #CSethics / #W2E | @mbloomstein2
  3. © 2011 #CSethics / #W2E | @mbloomstein3 AMASSING IS NOT CURATING.
  4. © 2011 #CSethics / #W2E | @mbloomstein4
  5. © 2011 #CSethics / #W2E | @mbloomstein5 HOARDING IS NOT CURATING.
  6. © 2011 #CSethics / #W2E | @mbloomstein6
  7. © 2011 #CSethics / #W2E | @mbloomstein7 AGGREGATING IS NOT CURATING.
  8. © 2011 #CSethics / #W2E | @mbloomstein8 Curation filters the flood of content for the specific purpose, place, time, and audience
  9. © 2011 #CSethics / #W2E | @mbloomstein9
  10. © 2011 #CSethics / #W2E | @mbloomstein10
  11. © 2011 #CSethics / #W2E | @mbloomstein11 Curation filters the flood of content so that the audience can take meaning from it
  12. © 2011 #CSethics / #W2E | @mbloomstein12 Curation filters the flood of content so that the audience can take meaning from it How can I use this information? What’s most important about this topic? How is this relevant to me or me today?
  13. © 2011 #CSethics / #W2E | @mbloomstein13 Curation filters the flood of content so that the audience can take meaning from it What five things should I buy first? What can get me up to speed on the news? How can I best interact with you?
  14. © 2011 #CSethics / #W2E | @mbloomstein14 But what if it doesn’t create new meaning?
  15. © 2011 #CSethics / #W2E | @mbloomstein15 But what if it doesn’t create new meaning? If we’re not doing that, what is the value in what we are doing? Without new meaning, can content be valuable?
  16. © 2011 #CSethics / #W2E | @mbloomstein16 Creation Curation Ethics
  17. © 2011 #CSethics / #W2E | @mbloomstein17 Creation
  18. © 2011 #CSethics / #W2E | @mbloomstein18
  19. © 2011 #CSethics / #W2E | @mbloomstein19
  20. © 2011 #CSethics / #W2E | @mbloomstein20
  21. © 2011 #CSethics / #W2E | @mbloomstein21 But addition isn’t creation.
  22. © 2011 #CSethics / #W2E | @mbloomstein22 But addition isn’t creation. Danger Mouse selected parts, remixed existing music, and designed new elements to integrate.
  23. © 2011 #CSethics / #W2E | @mbloomstein23
  24. © 2011 #CSethics / #W2E | @mbloomstein24
  25. © 2011 #CSethics / #W2E | @mbloomstein25
  26. © 2011 #CSethics / #W2E | @mbloomstein26 Tough choices: Selection Creation Emphasis
  27. © 2011 #CSethics / #W2E | @mbloomstein27 “The street is a theater, though with free admission.” Henri Cartier-Bresson
  28. © 2011 #CSethics / #W2E | @mbloomstein28 exploration engagement+ creation?
  29. © 2011 #CSethics / #W2E | @mbloomstein29 exploration engagement+ creation? selection exclusion editing preservation arrangement emphasis archiving expiration
  30. © 2011 #CSethics / #W2E | @mbloomstein30 Creation is the act of making new meaning from the world, and often, sharing it with others.
  31. © 2011 #CSethics / #W2E | @mbloomstein31 Creation is the act of making new meaning from the world, and often, sharing it with others. Interface Action and actor Synthesis Engagement, publishing, dissemination
  32. © 2011 #CSethics / #W2E | @mbloomstein32 But is that enough?
  33. © 2011 #CSethics / #W2E | @mbloomstein33 Do we also require the artist or content creator to offer a point of view?
  34. © 2011 #CSethics / #W2E | @mbloomstein34 Do we also require the author or website or newspaper to offer a point of view?
  35. © 2011 #CSethics / #W2E | @mbloomstein35 If so, what do we call that?
  36. © 2011 #CSethics / #W2E | @mbloomstein36 Creation Curation
  37. © 2011 #CSethics / #W2E | @mbloomstein37 “All history is provisional, and any retrospective worth looking at expresses a point of view.” Peter Galassi, Chief Curator, MOMA Department of Photography
  38. © 2011 #CSethics / #W2E | @mbloomstein38 “All history is provisional, and any retrospective worth looking at expresses a point of view.” Peter Galassi, Chief Curator, MOMA Department of Photography Reliable narrator?
  39. © 2011 #CSethics / #W2E | @mbloomstein39 “All history is provisional, and any retrospective worth looking at expresses a point of view.” Peter Galassi, Chief Curator, MOMA Department of Photography Storyteller?
  40. © 2011 #CSethics / #W2E | @mbloomstein40 “All history is provisional, and any retrospective worth looking at expresses a point of view.” Peter Galassi, Chief Curator, MOMA Department of Photography Trustworthy arbiter of reality?
  41. © 2011 #CSethics / #W2E | @mbloomstein42
  42. © 2011 #CSethics / #W2E | @mbloomstein43 What does curation entail?
  43. © 2011 #CSethics / #W2E | @mbloomstein44 “First we conceive the subject that will bring new insight to both the general public and experts.” George Shackelford, Museum of Fine Arts Boston Chair, Art of Europe and Solomon Curator of Modern Art
  44. © 2011 #CSethics / #W2E | @mbloomstein45 Scope and perspective
  45. © 2011 #CSethics / #W2E | @mbloomstein47 Scope and perspective Cultivation, aggregation, editing
  46. © 2011 #CSethics / #W2E | @mbloomstein48 “Then we figure out the works that should be in the show and use contacts in the field. Some are held in reserve, some we may not get, and some we have no way of tracking down.”
  47. © 2011 #CSethics / #W2E | @mbloomstein49 Human Automation Aggregation CultivationFiltering Hunting Prioritization
  48. © 2011 #CSethics / #W2E | @mbloomstein50 Scope and perspective Cultivation, aggregation, editing Building the story for the target audience
  49. © 2011 #CSethics / #W2E | @mbloomstein51 “Next we put together the catalog, a book of the exhibition—not an entry for each piece. A narrative allows us to tell the story better and more concisely than if we had to comment on each object.”
  50. © 2011 #CSethics / #W2E | @mbloomstein52 Scope and perspective Cultivation, aggregation, editing Building the story for the target audience Organization, juxtaposition, hierarchy, and emphasis
  51. © 2011 #CSethics / #W2E | @mbloomstein53 “I control where things go on the wall and in what sequence. I shape the visitor’s experience: I pair things, create groups, and consider scale.”
  52. © 2011 #CSethics / #W2E | @mbloomstein54 chihuahuas vs. great danes?
  53. © 2011 #CSethics / #W2E | @mbloomstein56 “There’s creativity in the intervention I make in what I choose for you to see— an exercise that has an effect on how you understand a subject.”
  54. © 2011 #CSethics / #W2E | @mbloomstein57 Organization
  55. © 2011 #CSethics / #W2E | @mbloomstein58 Scale & hierarchy
  56. © 2011 #CSethics / #W2E | @mbloomstein59 Juxtaposition
  57. © 2011 #CSethics / #W2E | @mbloomstein60 Emphasis
  58. © 2011 #CSethics / #W2E | @mbloomstein61 Scope and perspective Cultivation, aggregation, editing Building the story for the target audience Organization, juxtaposition, hierarchy, emphasis Bias
  59. © 2011 #CSethics / #W2E | @mbloomstein62 Curating requires a curator.
  60. © 2011 #CSethics / #W2E | @mbloomstein63 “The public ought to recognize there’s a person behind what they’re seeing. But the art, not the organization, is the purpose—that’s why we’re a museum, not a publishing house.”
  61. © 2011 #CSethics / #W2E | @mbloomstein64 Digital curators at Realtor.org follow these same steps to curate Field Guides: Specific to a topic Mined from customer service calls Updated on a set editorial calendar Curating resources, examples, and data
  62. NAR’s perspective + Original content + Curated content
  63. © 2011 #CSethics / #W2E | @mbloomstein67 Curation is an act of creating new meaning by combining existing content with new perspective.
  64. © 2011 #CSethics / #W2E | @mbloomstein68 Curation is an act of creating new meaning by combining existing content with new perspective. Perspective is the unique purview of humans.
  65. © 2011 #CSethics / #W2E | @mbloomstein69 Curation is an act of creating new meaning by combining existing content with new perspective. Perspective is the unique purview of humans. Without that, it’s just aggregation.
  66. © 2011 #CSethics / #W2E | @mbloomstein70 Accidents vs. intentions— and where do algorithms fit in anyhow?
  67. © 2011 #CSethics / #W2E | @mbloomstein71 This is selecting, not curating.
  68. This is a faulty algorithm, not human.
  69. © 2011 #CSethics / #W2E | @mbloomstein73 Content strategy demands human oversight.
  70. © 2011 #CSethics / #W2E | @mbloomstein74 Curating calls for emphasis in organization—and visual sense.
  71. © 2011 #CSethics / #W2E | @mbloomstein75 Creation Curation Ethics
  72. © 2011 #CSethics / #W2E | @mbloomstein76 How can you tell the story and maintain the integrity of the content you curate in new contexts?
  73. © 2011 #CSethics / #W2E | @mbloomstein77 “Deleting the Petri dish so that people see the yeast colony is a more responsible representation.” Felice Frankel, photographer and scientist
  74. © Felice Frankel
  75. © Felice Frankel
  76. © 2011 #CSethics / #W2E | @mbloomstein80 Up for debate?
  77. © 2011 #CSethics / #W2E | @mbloomstein81
  78. © 2011 #CSethics / #W2E | @mbloomstein82 “Every punch has to be worked out. Not four cameras and then you cut it together in the editing room. That’s selecting, not directing.” Martin Scorsese on Raging Bull
  79. © 2011 #CSethics / #W2E | @mbloomstein83 How can we hold ourselves responsible if we don’t have communication goals to which we’re accountable?
  80. © 2011 #CSethics / #W2E | @mbloomstein84 What are we trying to do, anyway?
  81. © 2011 #CSethics / #W2E | @mbloomstein85 What are we trying to do, anyway? Persuade?
  82. © 2011 #CSethics / #W2E | @mbloomstein86 What are we trying to do, anyway? Inform?
  83. © 2011 #CSethics / #W2E | @mbloomstein87 What are we trying to do, anyway? Sell?
  84. © 2011 #CSethics / #W2E | @mbloomstein88 Ethical content strategy and curation demand a concrete perspective.
  85. © 2011 #CSethics / #W2E | @mbloomstein89 Ethical content strategy and curation demand a concrete perspective. What is most important?
  86. © 2011 #CSethics / #W2E | @mbloomstein90 Ethical content strategy and curation demand a concrete perspective. What’s the message you’re trying to send?
  87. © 2011 #CSethics / #W2E | @mbloomstein91 Ethical content strategy and curation demand a concrete perspective. Can you sustain it cohesively and consistently through the experience?
  88. © 2011 #CSethics / #W2E | @mbloomstein92 “Sustainable content is content you can create—and maintain— without going broke, without lowering quality in ways that make the content suck, and without working employees into nervous breakdowns.” Erin Kissane, The Elements of Content Strategy
  89. © 2011 #CSethics / #W2E | @mbloomstein93 What are we trying to do, anyway? • Create by engaging and sharing
  90. © 2011 #CSethics / #W2E | @mbloomstein94 What are we trying to do, anyway? • Create by engaging and sharing • Curate with human oversight & perspective
  91. © 2011 #CSethics / #W2E | @mbloomstein95 What are we trying to do, anyway? • Create by engaging and sharing • Curate with human oversight & perspective • Commit to a transparent, intentional, sustainable strategy
  92. © 2011 #CSethics / #W2E | @mbloomstein96 Thank you! Rick Allen, Felice Frankel, Erin Kissane, Mike Lohmiller, Hilary Marsh, Tamsen McMahon, Mary Martinez-Garcia, George Shackelford, Boston Museum of Fine Arts, Content Strategy New England, and the Content Strategy Google Group. Cartier-Bresson works © Henri Cartier-Bresson / Magnum Photos. Books www.flickr.com/photos/tansengming/2728694064. Hoarding © AETV. Niagara Falls CC www.flickr.com/photos/zaniac. Water CC www.flickr.com/photos/mariela/72464475.
  93. © 2011 #CSethics / #W2E | @mbloomstein97 But wait! There’s MORE! • Content Strategy Google Group • Meetup.com/  your local content strategy chapter • Twitter: follow #contentstrategy • Content Strategy at Work, coming this spring!
  94. © 2011 #CSethics / #W2E | @mbloomstein98 Thank you! Margot Bloomstein @mbloomstein margot@appropriateinc.com slideshare.net/mbloomstein #CSethics /#W2E

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