The document discusses employee engagement and how SharePoint can be used to improve engagement. It defines engagement as employees who are involved, enthusiastic and committed to their work. Engaged employees are 2x more productive and loyal than disengaged employees. The document then discusses how intranets often fail due to a lack of adoption, content and value. It explains that the best intranets help employees get their jobs done and improve productivity. Finally, it outlines several ways SharePoint can drive engagement through ease of access, collaboration, mobile access and dynamic content.
3. Something to take your time while I talk
3
Navigate to this URL
and complete a
short, meaningless
but harmless survey.
http://bit.ly/spsstl2018
4. Introductions and Questions
What IS Employee Engagement?
The “WHY” Question… why should you care?
Can we do anything about it with SharePoint?
Summary
Questions
7. OK really,
About Me!
• 12 years US Naval Service, CPO
• B.S. Allied Health Sciences
• M.A. Counseling & Guidance
• 7 years as a Therapist in a corrections setting
• Started working in technology in the Navy and
throughout my corrections career
• 12 Years CIO experience in STL mid market
• Multiple technology certifications across
different technology stacks
• 12 years as a Business Solutions consultant and
solution architect
8. Atlanta | Austin | Columbus | Dallas | Houston | St. Louis
Who We Are
TRANSFORMATION
We accelerate the entire transformation lifecycle,
from strategy through implementation.
DATA
We deliver outcomes by transforming data into
insights.
DIGITAL
We unlock value in your most critical interactions
with digital transformation.
Strategy
Planning & Roadmaps
Program Management
Integrated Performance
Operational Excellence
Workforce Transformation
Data Strategy
Data Governance
Master Data Management
Analytics & Data Visualization
Big Data
Data Science
Digital Architecture
Mobility
Portals & Collaboration
Cloud Platforms
Enterprise Solutions
Technology Modernization
TRANSFORMATION DATA DIGITAL
Who We Are
TRANSFORMATION
We accelerate the entire transformation lifecycle,
from strategy through implementation.
DATA
We deliver outcomes by transforming data into
insights.
DIGITAL
We unlock value in your most critical interactions
with digital transformation.
8
ENERGY HEALTHCARE
TELECOMPUBLIC SECTOR
FINANCIAL SERVICES
11. Click to edit Title Employee Engagement:
Connecting to
Digital Transformation
12. Digital transformation hinges on four imperatives
Engage your
customers
Engage
your
employees Optimize your
operations
Transform
your products
Systems of
Intelligence
Image credit : Microsoft
14. Employee Engagement
• “Engagement” has been around as a
concept since the 1970s.
• William Kahn first defined the term in the
early 1990s.
• Gallup popularized the idea with their book
“First Break All The Rules” and their Q12
survey.
14http://www.itprotoday.com
15. Employee Engagement
• Gallup defines engaged employees as those
who are involved in, enthusiastic about and
committed to their work and workplace.
• Through Gallup Daily tracking, Gallup
categorizes workers as "engaged" based on
their responses to key workplace elements
it has found predict important
organizational performance outcomes.
Gallup – news.gallup.com
17. Employee Engagement
Engaged employees:
• They are the best colleagues.
• Cooperate to build a team, a company, or an
organization.
• They are involved in and committed to their
work.
• They know the scope of their jobs and look for
new and better ways to achieve outcomes.
• They are 100% psychologically committed to their
work.
• And, they are typically the only people in an
organization who create new customers.
Gallup – https://q12.gallup.com/Help/en-us/About
18. Employee Engagement
Not Engaged employees:
• The are very difficult to spot.
• They are not hostile or disruptive.
• They show up and kill time.
• They are thinking about lunch or their
next break.
• They are essentially “checked out.”
Gallup – https://q12.gallup.com/Help/en-us/About
19. Employee Engagement
Actively Disengaged employees:
• More or less out to damage their company.
• They monopolize managers’ time
• Have more on-the-job accidents; account
for more quality defects; contribute to
“shrinkage” or theft; are sicker; miss more
days; and quit at a higher rate.
• Whatever the engaged do — such as
solving problems, and creating new
customers — the actively disengaged try
to undo.
Gallup – https://q12.gallup.com/Help/en-us/About
20. Employee
Engagement
Gallup estimates that actively disengaged
employees cost the U.S. $450 billion to $550
billion in lost productivity per year.
Companies with low engagement scores earn
an operating income 32.7 percent lower than
companies with more engaged employees.
Similarly, companies with a highly engaged
workforce experience a 19.2 percent
growth in operating income over a 12-month
period.
Gallup, 2016
21. Employee Engagement
Gallup - 2016
US Employee Engagement, 2013 vs. 2014
% Percentage of Employees 2013 2014
Engaged 29.6 31.5
Non - Engaged 51.5 51
Actively Disengaged 18.8 17
22. Employee Engagement
In an article published by Jonathan Pont,
the most-engaged workplaces experienced
the following performance metrics:
– 2X higher customer loyalty
– 2X higher productivity
– 2X lower turnover
23. Click to edit Title
Let’s See if We
Can Tie this to
SharePoint!
25. Why do intranets fail?
• Lack of end user adoption
– No end user stakeholder involvement
• Lack of fresh content
– “Stale” content inhibits end user interest/use
– No compelling reason to come back
• Does not add value for the employee
– Does not help them to do their job
• Inflexible
– Does not support organizational change
• Does not easily support work “on the go”
26. Gallup On Employee Engagement
Our stance on employee engagement is
simple: Without the proper tools,
support, partnerships, and positive work
environment required to do what they do
best, employees will quickly become
disengaged and unhappy in their work.
Gallup – https://q12.gallup.com
28. What do the best intranets do?
• Helps them get their job done!
• Improves Productivity
• Empowers users
• Enables users
• Engages users
• Ideally, should be the one and
only place they need to go to do
their job
31. Ways
SharePoint
Can Drive
Engagement
Ease of access /
ease of use
Supports “work
on the go”
Dynamic and
fresh content
Can find
information easily
Multiple ways to
get to content
Collaboration
Social Interaction
And
Communication
Connect
disconnected
workers
Flexible and
supports business
process
31
37. Responsive
Design – What is
that?
Responsive design is an approach to
web page creation that makes use of
flexible layouts, flexible images and
cascading style sheet media queries.
The goal of responsive design is to
build web pages that detect the
visitor's screen size and orientation
and change the layout accordingly.
37
43. Collaboration
• "Collaboration is not a new concept,"
Doug Fink, Director, Collaboration
Practice at Insight, which sponsored
the report, wrote in its preface.
• "People have worked together to
achieve goals since the dawn of time.
But collaboration technology is much
more recent.
• We've evolved from smoke signals to
wired phone calls and sticky notes to
video conferencing with colleagues
half a world away. A lot has changed."
43
44. Collaboration in SharePoint
• Skype and Skype integration
–Conference calling
–Instant messaging
–On the fly meeting setup
• Document collaboration and
co-authoring
• Document sharing (One
Drive)
• Teams
44
46. Microsoft
Teams
46
Microsoft Teams is an entirely
new experience that brings
together people, conversations
and content—along with the
tools that teams need—so they
can easily collaborate to achieve
more.