Is SharePoint Still Transformative

SharePoint and Digital Transformation
Is SharePoint Still Transformative?
Matthew W. Bowers, Partner
mbowers@mailctp.com
https://www.linkedin.com/in/matthew-w-bowers-ab8a932
5th Annual SharePoint Saturday
Omaha, NE

About Me
• Varied background and multiple careers
• Technology woven throughout
• 12 years US Naval Service (Chief Petty Officer)
• BS Allied Health Sciences
• MA Counseling
• 7 years as a Therapist in a corrections setting
• Started working in technology in the Navy and through my corrections
career
• Started IT as a DBASEIII Plus developer
• 12 Years CIO experience in mid market / mid size company
• Broad and deep technical background
• Multiple IT and technology certifications across multiple technology
areas and stacks
• Much more BS
• 10 years as a Business Solutions consultant
3

Questions
• How many of you are confused by the term digital transformation?

Questions
• How many of you are engaged in or looking to engage in a digital
transformation project?

Questions
• How many of you have defined the objectives for a digital

Questions
• How many of you think digital transformation is primarily the
responsibility of IT or the CIO?

Questions
• How many of you are confused by the term digital
transformation?
• How many of you are engaged in or looking to engage in a
digital transformation project?
• How many of you think digital transformation is primarily the
responsibility of IT or the CIO?
• How many of you think that digital transformation is achieved
through deploying a new, responsive, mobile first web site?

Digital Transformation IS CONFUSING!

Digital Transformation
The term ‘digital transformation’ has been used to
describe anything from creating a fully responsive
mobile website….to developing a social media strategy,
but in reality, true transformation needs to involve
much more than just the end product.
https://www.marketingweek.com/2016/04/14/what-does-digital-transformation-really-mean/

So WHY is it
Confusing?

Digital Transformation is Confusing – What Exactly Is It?
Business Innovation
Digital Strategy
Disruptive Innovation
Disruptive Technologies
Business Innovation
User Experience
Digital Marketing
Digital Experience
Digital Disruption

Digital Transformation is Confusing – Who Drives It?
Executive Suite
Operations
Finance
EmployeesMarketing
Human Resources
IT Sales

Digital Transformation is Confusing – Who is Responsible?
CEO CTO
CEO
CLO
COO CDO
CFO
CMO
CIO

Digital Transformation is Confusing – So Many Voices

Digital Transformation is Confusing - So Many Decisions
Do we need
new
technology?
What is the
ROI?
What
technologies
do we need?
Who is
driving it?
Do we
need to
start over?
How much
will it cost?
Who can
help us?
How do we
get started?
How long
will it take?
When do
we start?
Should we
wait?

• CapGemini Consulting was one of the first to come up with
the concept of digital transformation; as well as using the
term, and a digital transformation framework.
• They did so in collaboration with the ‘MIT Center for Digital
Business‘ during a three-year study which defined an
effective digital transformation program as one that looked
at the what and the how.
http://www.i-scoop.eu/digital-transformation/

Digital Transformation Framework: CapGemini Consulting and MIT Center for Digital Business

Digital transformation is the profound and accelerating
transformation of business activities, processes,
competencies and models to fully leverage the changes
and opportunities of digital technologies and their
impact across society in a strategic and prioritized way.

“To be clear, investing in technology to stay current or ahead of the curve isn't
the same thing. Pretty much every company is putting money into new tools,
platforms, and services. And, doing so is a matter of becoming tech-enabled,
which doesn’t mean companies are actually changing to compete in a digital
economy. With digital transformation, however, technology is driven by
purpose, and that purpose is meant to reshape business.” (emphasis mine)
I define it this way...
The realignment of, or new investment in, technology, business models, and
processes to more effectively compete in an ever-changing digital economy.
Brian Solis, Principal Analyst, Altimeter Group

• “Doing” digital and “being” digitally are two very different things.
While almost any organization can do the former, only those that
focus on customer experience, process design and a unified (“non-
siloed”) operating model can achieve the latter.
• By 2018, for example, IDC predicts that one-third of leading
companies in virtually every industry will be disrupted if not
displaced by digitally superior competitors. Knowing this, two-thirds
of leading CEOs have already made digital transformation the center
of their focus

Digital transformation hinges on four imperatives
Engage your
customers
Empower your
employees
Optimize your
operations
Transform
your products
Systems of
Intelligence

Myths vs. Facts
Myth Reality
Digital is primarily about the customer
experience
Huge opportunities exist also in effeciency,
productivity and employee leverage
Digital primarily matters only to technology
or B2C companies
Opportunities exist in ALL industries,
NO exceptions
Let a thousand flowers bloom; bottom up
activity is the right way to change
Digital transformation must be led
from the top
If we do enough digital initiatives we will
get there
Transformation management intensity
is more important for driving overall performance
Digital transformation will happen despite
our IT
Business / IT relationships are key, and in
many companies they must be improved
Digital transforamtion approaches are different
for every industry and company Digital leaders exhibit a common DNA
In our industry, we can wait and see how
digital develops
There are digital leaders outperforming
their peers in every industry today

SharePoint As Transformer
I was recently asked at another presentation,
where I was speaking on technology in general,
“is SharePoint truly transformative? Or, has it
become so commoditized and ubiquitous that is
no longer capable of driving transformative
change”.

SharePoint As Transformer
My answer was….
It depends!

WHY DO INTRANETS FAIL?
• Lack of end user adoption
• No end user stakeholder involvement
• Lack of fresh content
• “Stale” content inhibits end user interest/use
• No compelling reason to come back
• Does not add value for the employee
• Does not help them to do their job or make them more productive
• Inflexible
• Does not easily support organizational/process change
• Does not easily support work “on the go”

WHAT DO THE BEST INTRANETS DO?

WHAT DO THE BEST INTRANETS DO?
• Helps them get their job done!
• Improves Productivity
• Empowers users
• Enables users
• Engages users
• Ideally, should be the one and only place they need to go
to to do their job (submit expense claims, submit vacation
request, view benefits, view payroll information, view
401K info, schedule travel, make travel arrangements)

Employee Engagement
US Employee Engagement, 2013 vs. 2014
% Employees 2013 2014
Engaged 29.6 31.5
Not Engaged 51.5 51
Actively DISengaged 18.8 17
Gallup - 2016

Employee Engagement
• Gallup estimates that actively disengaged employees cost the U.S.
$450 billion to $550 billion in lost productivity per year.
• Companies with low engagement scores earn an operating
income 32.7 percent lower than companies with more engaged
employees.
• Similarly, companies with a highly engaged workforce experience
a 19.2 percent growth in operating income over a 12-month period.

Employee Engagement
•In an article published by Jonathan Pont, the
most-engaged workplaces experienced the
following performance metrics:
•2X higher customer loyalty
•2X higher productivity
•2X lower turnover

The Digital Workplace
or
NOT your granddaddy’s Intranet!

Digital Workplace Maturation Model

Responsive Client Sites
What is Responsive Design?

Desktops & Laptops TabletsSmart Phones Touch Friendly

Desktops & Laptops TabletsSmart Phones Full Off-Canvas
Navigation

Desktops & Laptops TabletsSmart Phones

Contact Me
mbowers@mailctp.com
618-972-2152
https://www.linkedin.com/in/matthew-bowers-ab8a932
https://www.facebook.com/matthew.w.bowers.1
@mbowersmailctp

Is SharePoint Still Transformative

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