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Closing the Programmatic Loop
Arrod La Roque
August 22, 2019
This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the
assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we
make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of product or service availability, subscriber
growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any
statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services.
The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, new
products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in
our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with completed and any possible mergers and acquisitions, the
immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new
releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise
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most recent fiscal year and in our quarterly report on Form 10-Q for the most recent fiscal quarter. These documents and others containing important disclosures
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delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available.
Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.
Statement under the Private Securities Litigation Reform Act of 1995
Forward-Looking Statement
Understanding the Landscape
Programmatic Earns Its Place
84.9%
of 2019 US digital
display spend will
be programmatic
– eMarketer, April 2019
By 2021
90%
of programmatic
ad spend will go to
mobile rather than
desktop ads
– eMarketer, April 2019
By 2021
1 of every 2
programmatic dollars
will go to video
– eMarketer, April 2019
CHALLENGE1
TRANSPARENCY
“Lack of transparency in programmatic
makes it difficult for advertisers to
manage, measure, and audit programmatic
media investments with the same rigor as
traditional media investments.” – ANA
CEO, Bob Liodice
CHALLENGE2
BRAND SAFETY
CHALLENGE3
ACCOUNTABILITY
“Half the money I spend on advertising is
wasted; the trouble is I don't know which half.” –
John Wanamaker
CHALLENGE4
INSIGHTS
Marketing Intelligence Solution
How to Close the Programmatic Loop
Complete Data
Ownership
Alignment on KPIs Real-time Insight
All data, connected
through a single
source of truth
Create a common
language to measure
campaigns
Act instantly on insights to
improve results efficiently
and consistently
Data Ownership Through One Single Source of Truth
Connect & Unify
All Marketing Data
Dashboards and
Reporting
Insights and
Analytics
Goals, Alerts and
Activations
Align on KPIs to Optimize Programmatic Strategy
Revenue
(Total Growth)
Profit
CAC: LTV
Ratio
Conversion ACV
Click rate
Cost per net new
acquisition
Interaction
Rate
Viewability
rate
Retention
rate
Brand Uplift
Audience
Reach
Gross
Impressions
Real-time Insight
Understand
Spend
1
Optimize
Tactics
3
Benchmark
Performance
2
Datorama
Enable Cross-Platform Marketing Intelligence
Connect and Unify Marketing Data
Integrate, cleanse, and classify data into a
unified view using AI
Visualize AI Insights
Surface insights to optimize channel and
campaign performance in real-time
Report in Real-Time
Powerful one-click dashboards, custom
visualizations, and shareable reports
Collaborate and Act
Make every insight actionable with cross-
platform alerts and activations
Create Immediate, Tangible Business Results
20-30% performance uplift
for programmatic
Performance
Gain 80+%
of your time back
Speed
Hold every dollar
accountable to ROI
Growth
“More and more of our marketing is
programmatic. Getting old reports didn’t help
us take advantage of the opportunities
programmatic could bring. We
needed all of our data centralised and live.”
David Scheepers, Digital Data & Media Manager
Pernod Ricard Gains Unified View of Performance
and In-House Programmatic Control
Marketing Cloud
Implement Datorama to centralize all of their
audience marketing data to measure and optimize
ROAS in real-time across audiences, channels, and
creative to brand and markets.
By taking ownership of their data, the team found
that programmatic buys, alongside strong martech
partners, were bringing in significant ROI. Thus, they
were able to set the goal of making 50% of their
digital media buys programmatic.
SolutionChallenge
Pernod Ricard needed a solution to better
discover, derive, and share insights from all
their programs and investments. They were
challenged to report and optimise in real-time –
and there was no global standard of
measurement across all markets to drive
consistency and scalability. 189
brands
86
markets
30%
optimized budget
reallocation
127%
CTR increase
DWA Scales Analytics and Innovation for
Client Success
Marketing Cloud
SolutionChallenge
95%
more weekly reports
managed
2000+
hours/year gained
45%
less time required for
weekly client reports
“Datorama allows us to surface deeper insights
for our clients more easily, at a scale, speed,
and intuitiveness that was formerly impossible.”
Mollie Parker, VP of Analytics
Enabled DWA to grow their client base while
improving client results on a global scale.
Integrated all data sources into their platform.
Aligned processes around naming, universal
keys, and reference tables.
Create single process for data analysis and
build consistent visualizations for all clients –
with built-in flexibility to also deliver custom
solutions.
Integrate a range of data sources into their
platform – first to third party data across
display, social, programmatic display, search,
web analytics, CRM, and email.
Overload of technology
2011 2013 2015 2019
+150
SOLUTIONS
+500
SOLUTIONS
+2000
SOLUTIONS
+7000
SOLUTIONS
COLLABORATION PROJECTS & WORKFLOW AGILE & LEAN MANAGEMENT VENDOR ANALYSIS
MANAGEMENT TALENT MANAGEMENT PRODUCT MANAGEMENT BUDGET & FINANCE
PREDICTIVE ANALYTICS BUSINESS/CUSTOMER INTELLIGENCE & DATA SCIENCE
CUSTOMER DATA PLATFORMS IPAAS CLOUD/DATA INTEGRATION & TAG MANAGEMENT
MOBILE & WEB ANALYTICS MARKETING ANALYTICS, PERFORMANCE & ATTRIBUTION DMP
DATA AUDIENCE/ MARKET DATA & DATA ENHANCEMENT DASHBOARDS & DATA
VISUALIZATION
RETAIL & PROXIMITY MKTG SALES AUTOMATION, ENABLEMENT & INTELLIGENCE ECOMMERCE MKTG
COMMERCE & SALES CHANNEL, PARTNER & LOCAL MKTG COMMERCE PLATFORMS & CARTS
COMMUNITY & REVIEWS EXPERIENCE, SERVICE & SUCCESS CRM
ADVOCACY, LOYALTY & REFERRALS ABM INFLUENCERS FEEDBACK & CHAT
SOCIAL & RELATIONSHIPS CALL ANALYTICS & MGMT EVENTS, MEETING & WEBINARS
SEO MARKETING AUTOMATION & CAMPAIGN/LEAD MGMT CMS & WEB EXPERIENCE
MGMT
CONTENT MARKETING OPTIMIZATION , PERSONALIZATION & TESTING DAM & MRM
CONTENT & EXPERIENCE MOBILE APPS VIDEO MARKETING EMAIL MARKETING
SEARCH & SOCIAL ADVERTISING DISPLAY & PROG. ADVERTISING NATIVE/CONTENT ADVERTISING
ADVERTISING & PROMOTION VIDEO ADVERTISING MOBILE MARKETING PRINT PR
CHALLENGE3
ATTRIBUTION
CAMPAIGNS
PARTNERS / CLIENTS
AUDIENCES
CREATIVE /
CONTENT
CHANNELS
REGIONS
Questions to ask yourself now
How do I provide real-
time reporting to my
teams and clients that
matches my real-time
buys?
Do I have the insights
needed to own my
strategy and clean up
my supply chain?
How do I solve
transparency once
and for all?
Where should
I place my next
investment?
It’s a Fragmented Marketing World
Marketer
PAID
DIGITAL ADS
PAID
TRADITIONAL ADS
PROGRAMMATIC
ADS
AGENCY
REPORTING
EMAIL, MOBILE,
SOCIAL
WEB ANALYTICS SALES
CRM, LOYALTY.
SERVICE
MULTIPLE GOALS, CAMPAIGNS, CHANNELS, AND TECHNOLOGIES
MULTIPLE REGIONS, BUSINESS UNITS, PRODUCTS
What is
our ROI?
Where should
we spend
next?
What We Hear From You
How do I provide real-
time reporting to my
teams and clients that
matches my real-time
buys?
Do I have the insights
needed to own my
strategy and clean up
my supply chain?
How do I solve
transparency once
and for all?
Where should
I place my next
investment?

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Closing the Programmatic Loop

  • 1. Closing the Programmatic Loop Arrod La Roque August 22, 2019
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  • 5. 84.9% of 2019 US digital display spend will be programmatic – eMarketer, April 2019
  • 6. By 2021 90% of programmatic ad spend will go to mobile rather than desktop ads – eMarketer, April 2019
  • 7. By 2021 1 of every 2 programmatic dollars will go to video – eMarketer, April 2019
  • 8. CHALLENGE1 TRANSPARENCY “Lack of transparency in programmatic makes it difficult for advertisers to manage, measure, and audit programmatic media investments with the same rigor as traditional media investments.” – ANA CEO, Bob Liodice
  • 10. CHALLENGE3 ACCOUNTABILITY “Half the money I spend on advertising is wasted; the trouble is I don't know which half.” – John Wanamaker
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  • 14. How to Close the Programmatic Loop Complete Data Ownership Alignment on KPIs Real-time Insight All data, connected through a single source of truth Create a common language to measure campaigns Act instantly on insights to improve results efficiently and consistently
  • 15. Data Ownership Through One Single Source of Truth Connect & Unify All Marketing Data Dashboards and Reporting Insights and Analytics Goals, Alerts and Activations
  • 16. Align on KPIs to Optimize Programmatic Strategy Revenue (Total Growth) Profit CAC: LTV Ratio Conversion ACV Click rate Cost per net new acquisition Interaction Rate Viewability rate Retention rate Brand Uplift Audience Reach Gross Impressions
  • 18. Datorama Enable Cross-Platform Marketing Intelligence Connect and Unify Marketing Data Integrate, cleanse, and classify data into a unified view using AI Visualize AI Insights Surface insights to optimize channel and campaign performance in real-time Report in Real-Time Powerful one-click dashboards, custom visualizations, and shareable reports Collaborate and Act Make every insight actionable with cross- platform alerts and activations
  • 19. Create Immediate, Tangible Business Results 20-30% performance uplift for programmatic Performance Gain 80+% of your time back Speed Hold every dollar accountable to ROI Growth
  • 20. “More and more of our marketing is programmatic. Getting old reports didn’t help us take advantage of the opportunities programmatic could bring. We needed all of our data centralised and live.” David Scheepers, Digital Data & Media Manager Pernod Ricard Gains Unified View of Performance and In-House Programmatic Control Marketing Cloud Implement Datorama to centralize all of their audience marketing data to measure and optimize ROAS in real-time across audiences, channels, and creative to brand and markets. By taking ownership of their data, the team found that programmatic buys, alongside strong martech partners, were bringing in significant ROI. Thus, they were able to set the goal of making 50% of their digital media buys programmatic. SolutionChallenge Pernod Ricard needed a solution to better discover, derive, and share insights from all their programs and investments. They were challenged to report and optimise in real-time – and there was no global standard of measurement across all markets to drive consistency and scalability. 189 brands 86 markets 30% optimized budget reallocation 127% CTR increase
  • 21. DWA Scales Analytics and Innovation for Client Success Marketing Cloud SolutionChallenge 95% more weekly reports managed 2000+ hours/year gained 45% less time required for weekly client reports “Datorama allows us to surface deeper insights for our clients more easily, at a scale, speed, and intuitiveness that was formerly impossible.” Mollie Parker, VP of Analytics Enabled DWA to grow their client base while improving client results on a global scale. Integrated all data sources into their platform. Aligned processes around naming, universal keys, and reference tables. Create single process for data analysis and build consistent visualizations for all clients – with built-in flexibility to also deliver custom solutions. Integrate a range of data sources into their platform – first to third party data across display, social, programmatic display, search, web analytics, CRM, and email.
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  • 23. Overload of technology 2011 2013 2015 2019 +150 SOLUTIONS +500 SOLUTIONS +2000 SOLUTIONS +7000 SOLUTIONS COLLABORATION PROJECTS & WORKFLOW AGILE & LEAN MANAGEMENT VENDOR ANALYSIS MANAGEMENT TALENT MANAGEMENT PRODUCT MANAGEMENT BUDGET & FINANCE PREDICTIVE ANALYTICS BUSINESS/CUSTOMER INTELLIGENCE & DATA SCIENCE CUSTOMER DATA PLATFORMS IPAAS CLOUD/DATA INTEGRATION & TAG MANAGEMENT MOBILE & WEB ANALYTICS MARKETING ANALYTICS, PERFORMANCE & ATTRIBUTION DMP DATA AUDIENCE/ MARKET DATA & DATA ENHANCEMENT DASHBOARDS & DATA VISUALIZATION RETAIL & PROXIMITY MKTG SALES AUTOMATION, ENABLEMENT & INTELLIGENCE ECOMMERCE MKTG COMMERCE & SALES CHANNEL, PARTNER & LOCAL MKTG COMMERCE PLATFORMS & CARTS COMMUNITY & REVIEWS EXPERIENCE, SERVICE & SUCCESS CRM ADVOCACY, LOYALTY & REFERRALS ABM INFLUENCERS FEEDBACK & CHAT SOCIAL & RELATIONSHIPS CALL ANALYTICS & MGMT EVENTS, MEETING & WEBINARS SEO MARKETING AUTOMATION & CAMPAIGN/LEAD MGMT CMS & WEB EXPERIENCE MGMT CONTENT MARKETING OPTIMIZATION , PERSONALIZATION & TESTING DAM & MRM CONTENT & EXPERIENCE MOBILE APPS VIDEO MARKETING EMAIL MARKETING SEARCH & SOCIAL ADVERTISING DISPLAY & PROG. ADVERTISING NATIVE/CONTENT ADVERTISING ADVERTISING & PROMOTION VIDEO ADVERTISING MOBILE MARKETING PRINT PR
  • 25. Questions to ask yourself now How do I provide real- time reporting to my teams and clients that matches my real-time buys? Do I have the insights needed to own my strategy and clean up my supply chain? How do I solve transparency once and for all? Where should I place my next investment?
  • 26. It’s a Fragmented Marketing World Marketer PAID DIGITAL ADS PAID TRADITIONAL ADS PROGRAMMATIC ADS AGENCY REPORTING EMAIL, MOBILE, SOCIAL WEB ANALYTICS SALES CRM, LOYALTY. SERVICE MULTIPLE GOALS, CAMPAIGNS, CHANNELS, AND TECHNOLOGIES MULTIPLE REGIONS, BUSINESS UNITS, PRODUCTS What is our ROI? Where should we spend next?
  • 27. What We Hear From You How do I provide real- time reporting to my teams and clients that matches my real-time buys? Do I have the insights needed to own my strategy and clean up my supply chain? How do I solve transparency once and for all? Where should I place my next investment?