The document provides guidance on building, developing, and maintaining a successful search team. It discusses three phases: CREATE the team by establishing values and thoughtful interviewing; DEVELOP the team with a 90-day boot camp and clear expectations; and MAINTAIN the team through mutual trust and emotional intelligence. Key recommendations include hiring for character as well as skills, providing ongoing training and feedback, and rewarding performance to foster employee loyalty and productivity. The overall message is that a cohesive, high-performing team can be developed through attention to core values, strong leadership, and an emphasis on personal growth and recognition.

1. BUILDING, DEVELOPING, AND
MAINTAINING YOUR SEARCH TEAM
Jennifer Tan
Online Marketing Director
Experian
12/15/12
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3. Agenda
 CREATE with …
 Team Values
 Thoughtful Interview
 Team Involvement
 DEVELOP with …
 90 Day Boot Camp
 Clear expectations
 On-going training & reinforcement
 MAINTAIN with …
 Mutual trust
 Emotional intelligence
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4. CREATE
Who belongs in your pack? Who will hunt with you? Who will
share their meal with you? Who will have the team’s backs?
Don’t just hire based on skills, hire based on character too.
CREATE by …
1. Knowing Your Team Values
2. Interviewing Wisely
3. Allowing Team Involvement
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5. CREATE by Knowing Your Team / Wolf Pack Values
 Document what you really value on your wolf pack
 Pre- interview
 Hiring for skill only = potential lone wolf
 Research and adopt practices that work
 Example: Southwest Airlines “hire for attitude” philosophy
 Confirm yours or get inspired
 Look for red flags that go against your values
 Currently a large pool of qualified candidates
 Example: Self proclaimed “SEO guru”
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6. SAMPLE: My Team Values
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7. CREATE by Interviewing Wisely
 Ask questions to illicit character
 Skills are on LinkedIn and the resume
 Look for qualities that can’t be taught overnight
Examples:
 Passion
 Loyalty
 Team player
 Big picture thinker
 Accountable
 Transparent
 Open minded
 Gratitude
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8.  Add Anthony Robbins quote here
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9. CREATE by Allowing Team Involvement
 Allow the greater team to interview the candidates
 Involvement equals commitment
 Value your team’s input
 Innuendos you may have missed
 Role misconceptions
 Look for a consensus
 May not be best decision, but they can live with it
 Issues fully aired and all have been adequately heard
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10. DEVELOP
Every strong team has a STRONG LEADER. Wolf packs
have a hierarchy and will lean on a leader’s direction.
DEVELOP using 3 steps:
1. Clearly defined Boot Camp
2. Create & communicate clear expectations
3. Provide on-going training & reinforcement
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11. DEVELOP by Using a Clearly Defined Boot Camp
 My new hire 90 day Boot Camp
 25 pass or fail milestones
 Requisite skills and on boarding processes
 External training from experts
 Build relationships within the organization
 Enjoy the benefits!
 Provides accountability
 Rest of the team getting an A player that will pull his own weight
 Another opportunity to identify bad, lone wolf
 Invest upfront – step up to Strategic role
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12. SAMPLE: 90 day plan
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13. DEVELOP by Creating & Communicating Expectations
 Establish your Ground Rules
 Establish upfront vs. damage control
 Follow your own rules & lead by example
 Communicate expectations
 Deliver Ground Rules via a hand-out on day 1
 Read and discuss the hand-out to them day 1
 Hold them accountable
 Issues addressed in 1:1 meetings
 A chance to respond
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14. SAMPLE: Ground Rules
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15.  ADD buddhist proverb here
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16. DEVELOP by Providing On-Going Training
 Honor 1:1 meetings
 Timely on-going feedback, good and bad
 Coaching moments, timing is important
 Performance reviews
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17. MAINTAIN
Principles to keep them from straying. If you are using your
wolf pack for your own agenda, they will stray. If you are
leading, feeding & nurturing them, they will remain loyal.
MAINTAIN in 2 steps:
1. Earn their trust by trusting them first
2. Demonstrate your emotional intelligence and self control
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18.  Add quote from Robert Townsend
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19. MAINTAIN by Earning Their Trust
 Invest in career
 Conferences, Trainings
 Let them shine
 Recognition to Executive Management
 Individual Personality Styles
 Public recognition vs. thank you card
 Creative ways to reward them
 Peaceful vacations
 No copying on emails
 Monthly newsletters
 MVPs for the month on your team and other teams
Enjoy the BENEFIT - an increase in Trust
 5% increase in trust will increase productivity by 50% or more.
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20. MAINTAIN by Demonstrating your Emotional Intelligence
 Expected to know your job. Couple your technical skills with EI,
start SHINING!
 The most underutilized leadership skill = making an emotional
connection
 Give people your undivided attention – easier said than done
 Be aware that your emotions are contagious - your influence power
 Develop your sense of extraversion
 Very little effort to make someone’s day
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22. HIRE FOR CHARACTER, TRAIN FOR
SKILL, NURTURE TO KEEP
1. CREATE the pack. You’ve picked pups you can teach & share
your values.
 TAKE AWAYS: Team Values & Interview Questions
2. DEVELOP the pack by rising as the Alpha. The pack doesn’t
succeed without direction.
 TAKE AWAYS: 90 Day Boot Camp & Ground Rules
3. MAINTAIN the pack by giving them reasons to stay by your
side.
 TAKE AWAYS: Rewards, Recognition, & Reviews
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