3. Past Trends Incivility in the Healthcare Setting – Researcher – Michelle Kaufman Intimidating Communication Intimidating communication and ineffective teamwork can compromise patient safety. The joint Commission states that ineffective communication is the root cause of the majority of sentinel events since 1996. This caused healthcare organizations to implement policies and procedures addressing the situation and is now mandated by the Joint Commission Sentinel Event Alert. 1
4. Past Trends Incivility in the healthcare setting – Researcher – Michelle Kaufman Disruptive Physician Intimidating Communication Popular belief is the hierarchy of healthcare that physicians have the most power as a result the healthcare organization caters to a physician despite their tone or attitude. Abusive behavior by physicians is tolerated despite many institutions code of conduct. Intimidating communication and ineffective teamwork can compromise patient safety. The joint Commission states that ineffective communication is the root cause of the majority of sentinel events since 1996. This caused healthcare organizations to implement policies and procedures addressing the situation and is now mandated by the Joint Commission Sentinel Event Alert. 2 1
5. Past Trends Incivility in the Healthcare Setting – Researcher – Michelle Kaufman Disruptive Physician Templates Intimidating Communication Popular belief is the hierarchy of healthcare that physicians have the most power as a result the healthcare organization caters to a physician despite their tone or attitude. Abusive behavior by physicians is tolerated despite many institutions code of conduct. tCan occur between a doctor and nurse or a nurse to a doctor and is inappropriate in any workplace setting. It can be grounds for a sexual harassment complaint, termination of employment, and criminal and civil penalties. Intimidating communication and ineffective teamwork can compromise patient safety. The joint Commission states that ineffective communication is the root cause of the majority of sentinel events since 1996. This caused healthcare organizations to implement policies and procedures addressing the situation and is now mandated by the Joint Commission Sentinel Event Alert. 3 2 2 3 1
6. Past Trends Question Templates This is an example text. Go ahead and replace it 1 This is an example text. Go ahead and replace it This is an example text. Go ahead and replace it 2 3 This is an example text. Go ahead and replace it 4 This is an example text. Go ahead and replace it
7. Past Trends Question Templates This is an example text. Go ahead and replace it 1 ✓ This is an example text. Go ahead and replace it 2 3 This is an example text. Go ahead and replace it 4 This is an example text. Go ahead and replace it
8. Current Trends Incivility in the Healthcare Setting – Researcher – Tara Williams Intimidating Communication Intimidating communication and ineffective teamwork can compromise patient safety. The joint Commission states that ineffective communication is the root cause of the majority of sentinel events since 1996. This caused healthcare organizations to implement policies and procedures addressing the situation and is now mandated by the Joint Commission Sentinel Event Alert. 1
10. Current Trends Incivility in the healthcare setting – Researcher – Tara Williams Disruptive Physician Intimidating Communication Popular belief is the hierarchy of healthcare that physicians have the most power as a result the healthcare organization caters to a physician despite their tone or attitude. Abusive behavior by physicians is tolerated despite many institutions code of conduct. Intimidating communication and ineffective teamwork can compromise patient safety. The joint Commission states that ineffective communication is the root cause of the majority of sentinel events since 1996. This caused healthcare organizations to implement policies and procedures addressing the situation and is now mandated by the Joint Commission Sentinel Event Alert. 2 1
11. Current Trends Incivility in the Healthcare Setting – Researcher – Tara Williams Disruptive Physician Sexual Harassment Intimidating Communication Popular belief is the hierarchy of healthcare that physicians have the most power as a result the healthcare organization caters to a physician despite their tone or attitude. Abusive behavior by physicians is tolerated despite many institutions code of conduct. Can occur between a doctor and nurse or a nurse to a doctor and is inappropriate in any workplace setting. It can be grounds for a sexual harassment complaint, termination of employment, and criminal and civil penalties. Intimidating communication and ineffective teamwork can compromise patient safety. The joint Commission states that ineffective communication is the root cause of the majority of sentinel events since 1996. This caused healthcare organizations to implement policies and procedures addressing the situation and is now mandated by the Joint Commission Sentinel Event Alert. 3 2 2 3 1
12. Current Trends Incivility in the Healthcare Setting Thins Things that Irk Nurses 3 Civility amongst nurses and doctors is linked to a decrease in medication errors, and an increase in patient safety. Civility in the healthcare settin also creates job satisfaction and employee retention. “I feel that physicians don’t always recognize the knowledge and experience base that nurses have and often overlook it as a resource.” This is an example text. Go ahead and replace it with your own text. 1 1 Templates Things that Irk Nurses “On one hand, the physicians dismiss your judgment, and on the other, they expect you to remind them to place orders and follow up on patients’ test results.” 2 Things that Irk Nurses “Most physicians don’t let us nurses know what their plans are for the patient. We try to explain to the patient but have to decipher illegible progress notes and make an educated guess.” This is an example text. Go ahead and replace it with your own text. 3
13. Current Trends Question Templates This is an example text. Go ahead and replace it 1 This is an example text. Go ahead and replace it This is an example text. Go ahead and replace it 2 3 This is an example text. Go ahead and replace it 4 This is an example text. Go ahead and replace it
14. Current Trends Question Templates This is an example text. Go ahead and replace it 1 ✓ This is an example text. Go ahead and replace it 2 3 This is an example text. Go ahead and replace it 4 This is an example text. Go ahead and replace it
15. Ways to Improve Incivility in the Healthcare Setting – Researcher – Ashleigh Peake
16. Ways to Improve Incivility in the Healthcare Setting – Researcher – Ashleigh Peake What do Nurses Want? Respect, a willingness to listen, and a sense that we are on the same team! As nurses we must take responsibility for doing everything possible to help improve relationships. We need to collaborate and share information about mutual dissatisfaction and suggest strategies to deal with each problem to fix it. 1
17. Ways to Improve Incivility in the healthcare setting – Researcher – Ashleigh Peake How to improve What do Nurses Want? Nurse/physician rounds to ensure both the nurse and doctor are on the same page and agree on care for the patient. Collaborative education programs to help assist with communication and education on for both the nurses and the doctors. Collaborative membership on hospital committees to find ways to continue improving. Respect, a willingness to listen, and a sense that we are on the same team! As nurses we must take responsibility for doing everything possible to help improve relationships. We need to collaborate and share information about mutual dissatisfaction and suggest strategies to deal with each problem to fix it. 2 1
18. Ways to Improve Incivility in the Healthcare Setting – Researcher – Ashleigh Peake How to Improve Benefits of Improving What do Nurses Want? Nurse/physician rounds to ensure both the nurse and doctor are on the same page and agree on care for the patient. Collaborative education programs to help assist with communication and education on for both the nurses and the doctors. Collaborative membership on hospital committees to find ways to continue improving. Improves job satisfaction, productivity, and patient safety and welfare. This can be achieved by promoting greater nurse/physician professional respect, improving communication and collaboration educating physicians about nursing roles and skills, and addressing misconduct. Respect, a willingness to listen, and a sense that we are on the same team! As nurses we must take responsibility for doing everything possible to help improve relationships. We need to collaborate and share information about mutual dissatisfaction and suggest strategies to deal with each problem to fix it. 3 2 2 3 1
21. Standards for Establishing and Sustaining a Healthy Work Environment Skilled Communication True Collaboration
22. Standards for Establishing and Sustaining a Healthy Work Environment Skilled Communication True Collaboration Effective Decision Making
23. Standards for Establishing and Sustaining a Healthy Work Environment Skilled Communication True Collaboration Appropriate Staffing Effective Decision Making
24. Standards for Establishing and Sustaining a Healthy Work Environment Skilled Communication True Collaboration Recognition Appropriate Staffing Effective Decision Making
25. Standards for Establishing and Sustaining a Healthy Work Environment Skilled Communication Leadership True Collaboration Recognition Appropriate Staffing Effective Decision Making
26. Ways to Improve Question Templates This is an example text. Go ahead and replace it 1 This is an example text. Go ahead and replace it This is an example text. Go ahead and replace it 2 3 This is an example text. Go ahead and replace it 4 This is an example text. Go ahead and replace it
27. Ways to Improve Question Templates This is an example text. Go ahead and replace it 1 ✓ This is an example text. Go ahead and replace it 2 3 This is an example text. Go ahead and replace it 4 This is an example text. Go ahead and replace it
28.
29.
30. Resources This is an example text. Go ahead and replace it with your own text. This is an example text. Go ahead and replace it with your own text This is an example text. Go ahead and replace it with your own text. This is an example text. Go ahead and replace it with your own text 1 This is an example text. Go ahead and replace it with your own text. This is an example text. Go ahead and replace it with your own text 2 This is an example text. Go ahead and replace it with your own text. This is an example text. Go ahead and replace it with your own text 3 This is an example text. Go ahead and replace it with your own text. This is an example text. Go ahead and replace it with your own text 4 This is an example text. Go ahead and replace it with your own text. This is an example text. Go ahead and replace it with your own text 5 This is an example text. Go ahead and replace it with your own text. This is an example text. Go ahead and replace it with your own text 6 7
32. Templates Your own sub headline Templates 3 This is an example text. Go ahead and replace it with your own text. This is an example text. Go ahead and replace it with your own text. This is an example text. Go ahead and replace it with your own text. This is an example text. Go ahead and replace it with your own text. 1 Templates This is an example text. Go ahead and replace it with your own text. 2 Templates This is an example text. Go ahead and replace it with your own text. Your own footer Your Logo
33. Templates Your own sub headline Templates Templates tThis is an example text. Go ahead and replace it with your own text. tThis is an example text. Go ahead and replace it with your own text. This is an example text. Go ahead and replace it with your own text. This is an example text. Go ahead and replace it with your own text. This is an example text. Go ahead and replace it with your own text. This is an example text. Go ahead and replace it with your own text. 1 2 Your own footer Your Logo
35. Templates Your own sub headline 2 This is an example text. Go ahead and replace it with your own text. tThis is an example text. Go ahead and replace it with your own text. This is an example text. Go ahead and replace it with your own text. This is placeholder text. This is an example text. Go ahead and replace it with your own text. This is an example text. Go ahead and replace it with your own text. This is an example text. Go ahead and replace it with your own text. This is placeholder text. This is an example text. Go ahead and replace it with your own text. tThis is an example text. Go ahead and replace it with your own text. This is an example text. Go ahead and replace it with your own text. This is placeholder text. Your own footer Your Logo
36.
37.
38. Templates Your own sub headline Templates This is an example text. Go ahead and replace it with your own text. tThis is an example text. Go ahead and replace it with your own text. This is an example text. Go ahead and replace it with your own text. 3 1 Templates This is an example text. Go ahead and replace it with your own text. This is an example text. Go ahead and replace it with your own text. This is an example text. Go ahead and replace it with your own text. 2 Templates This is an example text. Go ahead and replace it with your own text. tThis is an example text. Go ahead and replace it with your own text. This is an example text. Go ahead and replace it with your own text. Your own footer Your Logo
40. Templates Your own sub headline This is placeholder text. This is placeholder text. This is an example text. Go ahead and replace it with your own text. tThis is an example text. Go ahead and replace it with your own text. This is an example text. Go ahead and replace it with your own text. This is placeholder text. Your own footer Your Logo
41. Your own footer Your Logo This is an example text. Go ahead and replace it with your own text. This is an example text. Go ahead and replace it with your own text. This is an example text. Go ahead and replace it with your own text.
42. Templates Your own sub headline ✓ This is an example text. Go ahead and replace it 1 ✓ This is an example text. Go ahead and replace it 2 ✓ This is an example text. Go ahead and replace it 3 ✓ This is an example text. Go ahead and replace it 4 ✓ This is an example text. Go ahead and replace it 5 ✓ This is an example text. Go ahead and replace it 6 ✓ This is an example text. Go ahead and replace it 7 Your own footer Your Logo
43. Editable diagram - Pyramid This is an example text. Go ahead and replace it with your own text. This is an example text. Go ahead and replace it with your own text. This is an example text. Go ahead and replace it with your own text. This is an example text. Go ahead and replace it with your own text. Your own footer Your Logo
44. Data driven diagram – Line diagram This is an example text. Go ahead and replace it with your own text. 6 This is an example text 5 Text 4 1 2 3 2009 2008 2007 2005 2010 2006 Your own footer Your Logo Templates
46. Templates Data driven diagram – Pie diagram Templates If youareusing PowerPoint 2007 double click the chart and click "convert all”. This is an example text. Go ahead and replace it with your own text. This is an example text. Go ahead and replace it with your own text. This is an example text. Go ahead and replace it with your own text. text Logo text Your own footer Your Logo