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Missed opportunities of automated 
cart recovery messages 
Rytis Lauris, Soundest 
MMeeeett MMaaggeennttoo PPoollaanndd 22001144
Meet Magento Poland 2014 
About me
Meet Magento Poland 2014
4000+ online stores worldwide 
Meet Magento Poland 2014
Changing email marketing 
Meet Magento Poland 2014
Source: Accenture; US consumers responding to September 2014 survey 
Meet Magento Poland 2014
Source: The Direct Marketing Association (UK) LTD, 2014 
Meet Magento Poland 2014
Meet Magento Poland 2014
Meet Magento Poland 2014
Complexity of email marketing 
Meet Magento Poland 2014 
Promotional n 1 ewsletters 
2 Activity based messages 
3 Lifecycle based messages
Source: The Direct Marketing Association (UK) LTD, 2013 
Meet Magento Poland 2014
Meet Magento Poland 2014 
Abandoned carts
Meet Magento Poland 2014 
Need Looking for 
alternatives 
Evaluation of 
alternatives Purchase 
Post 
purchase 
behaviour 
Decision making process
70% of all carts are abandoned 
Meet Magento Poland 2014 
Source: Baymard Institute
~ $4 000 000 000 000 
will be abandoned in shopping carts in Y2014 
Meet Magento Poland 2014 
Source: BI Intelligence, 2014
Main reasons 
Meet Magento Poland 2014 
Source: eMarketer, 2014
Other reasons 
1 I was just browsing 
2 Decided against buying 
3 Website navigation too complicated 
4 Faced technical issues 
Meet Magento Poland 2014 
Source: WorldPay, 2012
Meet Magento Poland 2014 
Source: eConsultancy
Meet Magento Poland 2014 
Let‘s recover
How does it work 
Meet Magento Poland 2014
8,1% 
of leading brands are sending automated 
cart recovery messages 
Meet Magento Poland 2014 
~ 
Source: Micros, 2014
Main challenge 
Very few customers 
browse loged-in 
Meet Magento Poland 2014
Meet Magento Poland 2014
30-60 
minutes 
Meet Magento Poland 2014
Meet Magento Poland 2014
Meet Magento Poland 2014 
Results 
100% 
sent 
18.1% 
returned 
7.3% 
completed 
transactions
Meet Magento Poland 2014 
Adding incentives
Main reasons 
Meet Magento Poland 2014 
Source: eMarketer, 2014
Meet Magento Poland 2014
Meet Magento Poland 2014 
100% 
sent 
31.2% 
returned 
13.7% 
completed 
transactions 
Results
www.soundest.com info@soundest.com fb.com/soundest 
Meet Magento Poland 2014 
Thank you

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Rytis Lauris: Missed opportunities of automated
cart recovery messages

Notes de l'éditeur

  1. Iki 50% daryti
  2. Šitą dar vėliau patikslinsiu, ką čia piešime.