Lifelong Learning in UX
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At World Usability Day 2015 held at Michigan State University, I gave this talk about the importance of lifelong learning in the field of user experience.
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Lifelong Learning in UX
- 1. World Usability Day 2015 Megan Schwarz Lifelong Learning in UX
- 2. “You sell your expertise, you have a limited repertoire. You sell your ignorance, it’s an unlimited repertoire.” -Richard Wurman @megan_schwarz
- 3. Learning is a process that leads to change, occurs as a result of experience and increases the potential for improved performances and future learning. Ambrose, et al, How Learning Works@megan_schwarz
- 4. Zone of Proximal Development what I can do now what I can do with guidance what I can’t do yet @megan_schwarz Vygotsky
- 5. Where Do I Start? @megan_schwarz
- 6. Methods for Continuous Learning REFLECT UNLEARN RELEARN TEACH VULNERABILITY @megan_schwarz
- 7. Methods for Continuous Learning REFLECT UNLEARN RELEARN TEACH VULNERABILITY @megan_schwarz
- 8. Process of Metacognition ASSESS the task EVALUATE strengths & weaknesses PLANAPPLY strategies REFLECT and adjust if needed MONITOR performances BELIEFS about intelligence and learning Ambrose, et al, How Learning Works@megan_schwarz
- 9. Assess the Task 1. Do I understand the task? 2. Do I know what methods need to be applied to complete the task successfully? 3. If not, do I know how to discover new methods for completing this task? ASSESS the task @megan_schwarz
- 10. Evaluate Strengths & Weaknesses 1. What does this task require of me? 2. Do I have the skills necessary to complete this task? 3. If not, how can I get the help I need in order to accomplish this task? EVALUATE strengths & weaknesses @megan_schwarz
- 11. Plan 1. How much time do I have to complete the task? 2. What should I start doing first? 3. Do I have everything I need to succeed? PLAN @megan_schwarz
- 12. Monitor Performance & Apply Strategies 1. Are my methods working towards solving this problem? 2. Am I applying these methods correctly? 3. Are there any other methods I should be considering that would work better? MONITOR performances APPLY strategies @megan_schwarz
- 13. Reflect & Adjust if Needed 1. Is the cost of changing strategies part way through worth the gain? REFLECT and adjust if needed @megan_schwarz
- 14. 1. Am I smart? 2. Is my intelligence gained or fixed? 3. Am I good at my job? 4. Am I a fast or slow learner? Beliefs About Intelligence & Learning ASSESS the task EVALUATE strengths & weaknesses PLAN APPLY strategies REFLECT and adjust if needed MONITOR performances BELIEFS about intelligence and learning @megan_schwarz
- 15. Methods for Continuous Learning REFLECT UNLEARN RELEARN TEACH VULNERABILITY @megan_schwarz
- 16. “The kinds of nets we know how to weave determine the kinds of nets we cast. These nets in turn, determine the kinds of fish we catch." Eisner, Cognition & Curriculum Reconsidered The Danger of the Known @megan_schwarz
- 17. Knowledge Structure Prior knowledge can be incorrect, insufficient, inactive or inappropriate (even in expert knowledge structures) @megan_schwarz
- 19. “I Don’t Know Yet” @megan_schwarz
- 20. Methods for Continuous Learning REFLECT UNLEARN RELEARN TEACH VULNERABILITY @megan_schwarz
- 21. Go Back to the Basics @megan_schwarz
- 23. Try New Methodologies Learn from each other Draw from other fields Collaborate with non-UX team members Adapt an existing method or make up your own Great resource! @megan_schwarz
- 25. Take a Class Continuous learning courses Free online classes (e.g. Coursera) Workshops, interactive sessions, lectures @megan_schwarz
- 26. Methods for Continuous Learning REFLECT UNLEARN RELEARN TEACH VULNERABILITY @megan_schwarz
- 27. Give a Talk Putting together a talk is another kind of net, it will yield you new insight into your work and work process @megan_schwarz
- 28. Forces you to make the unconscious, conscious Mentor Unconscious Incompetent Conscious Incompetent Conscious Competent Unconscious Competent Stages of Expertise @megan_schwarz
- 29. Look to be Challenged @megan_schwarz
- 30. Methods for Continuous Learning REFLECT UNLEARN RELEARN TEACH VULNERABILITY @megan_schwarz
- 31. “We’ve lost our tolerance for discomfort and vulnerability, but it’s where the juice happens.” Brene Brown @megan_schwarz
- 33. Why? We have a strong desire to belong Self-esteem acts as a measuring stick for how we think we are fitting in Abrams, et al, The Social Psychology of Inclusion and Exclusion@megan_schwarz
- 35. Learning = Vulnerability Embrace the discomfort @megan_schwarz
- 36. Methods for Continuous Learning REFLECT UNLEARN RELEARN TEACH VULNERABILITY @megan_schwarz
- 37. Stop striving to be an expert UX designer Start striving to be an expert learner @megan_schwarz
Notes de l'éditeur
- Your beliefs about learning can affect the entire cycle (e.g. importance of, perceived learning ability, whether intelligence is fixed or variable)
- We tend to want to use the same methods we’ve become skilled at. Over and over again. Our methods for collecting and organizing information directly impacts the type of information or insight gained. We limit ourselves by our prior knowledge. New methods and processes gain us different kinds of information.
- We assume expert knowledge structures are correct, but that isn’t always the case. Prior knowledge can be incorrect or insufficient enough to apply to a given problem. When we get into drawing from a pattern of what we already know If you cast the same net every time you are trying to understand something in the real world, you are limiting the amount of new info that you can connect to that knowledge structure.
- For both novice and experts, the words I don’t know can be very powerful. Release you from the pressure of needing to know the answer. Opens you up to finding new ways of finding the answer. Say this to your colleagues, your clients, yourself. Set up expectations among colleagues and clients that they can’t expect an answer from you right away.
- Mental refresh - centering on core principles vs. getting into the weeds.
- There are no original ideas - always draw from what others are doing. You don’t have to try to do it all on your own.
- Reference Ursula Le Guin - not all stories have a beginning and end. Scrabble example b version - how would I create something different?
- When your work is questioned, it forces you to think harder about your choices