3. HMV – They should have seen it coming
Even big businesses get it wrong
4. HMV – They should have seen it coming
They were so big that…..
“In fact, CDs were to deliver
such an incredible profit margin
for HMV that the House of
Commons set up a Select
Committee to investigate these
bumper profits and the then-
CEO, Brian McLaughlin, got a
serious grilling but ultimately
nothing was done to the pricing
structure.”
SOURCE: BBC News
33. Strategy……
Customer Obsession
Ownership
Invent and Simplify
Are Right, A Lot
Hire and Develop the Best
Insist on the Highest Standards
Think Big
Bias for Action
Frugality
Vocally Self Critical
Earn Trust of Others
Dive Deep
Have Backbone; Disagree and Commit
Deliver Results