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Mena Adel Makeen Beshay
El-karbotly-helmyet el-zaytoon,Cairo Egypt
Tel :( 088) 2483278
Mob: 01200088785
Mob: 01025093337
E-mail:mena_link2011@yahoo.com
E-mail:menadl285@gmail.com
Career objective:
Seeking an administrative position, or position in accounting department
Enable me to utilize from my computer, language, and communication
Skills to achieve my goals and personal ambitions
Educational Back Ground:
Education:
May 2008: Bachelor of commerce and Business Administration
University: Helwan
Grade: Good (75.95 %)
Extra courses:
May 2016 till Sep 2016 (in progress)
Diploma in Oracle financial & E-business suite R-12 from Emak Academy
March 2015 till March 2016 (in progress)
Having CMA part 1 Diploma (Certified Management Accountant Scholarships)
From Canadian academy & Brooklyn academy
Nov 2015 till Dec 2015
Diploma certification in Social media & SEO from E-marketing Academy
April 2015 till October 2015
Certification Diploma in Advanced English and conversation from harvest
British and Cambridge College with Excellent grade 85 %
May 2011-june 2011
Taking technical, Billing & customer services courses in link dot net learning
Center (LLC)
Oct 2010 – April 2011
Studying courses of CCNA (Cisco certificated Networking association)

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Nov 2010-Dec 2010
Studying 3ds-max 9 with excellent grade from smcc center
May 2009-June 2009
Diploma photo shopcs2 program +advanced Photoshop cs2 program
Certified with Excellent grade
APRIL 2009
87 Hours computerized accounting from CDO company + peach tree accounting
program 2005 from Career development Organization
Jan. 2009- April 2009
BBSA (Basic Business Skills Acquisition Program)
Sponsor: Future Generation Foundation
Provider: AMIDEAST – New Horizons, MS certified partner
180hrs. MS Office 2007(certified from new horizon)
108hrs. Business English (certified from new horizon)
72hrs. Business Soft skills (communication, team building, presentation,
Business English, administrative, sales, customer services and HR skills)
12hrs. career advancement
60hrs Graduation project& finished it with very good grade
15hrs. sessionin Human Relation Ship from (Dale Carnegie Training)
12hrs. in accounting, finance, sales marketing
June 2008-July 2008
Courses in developing communication skills from information unit in
Helwan University
March 2007-April2007
42 hours (windows - word – Excel) from IBI in Cairo& certified with Very
Good grade
Work experience
From May 2014 till now:
Job role: seniorspecialistaftersales support & Stock controller
Employer: Orange
Location:Nasr city branch – Retaildepartment
I responsible for the below task :
. Handle customers and solve their technical problems.
. Handle difficult / escalated technical problems as needed
. Check regularly on the IT helpdesk & back office emails to follow up on any
problem sent to be recorded on the Manage engine and follow up on its
status until it is resolved

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. Assess after-sales concerns and problems recommending relevant
solutions through receiving ADSL modem from customers and testing
them.
. Work on increasing customer satisfaction by monitoring all after-sales
concerns through collecting data & analyzing monthly reports.
. TroubleshootCSO's PCs printers and MIS problems.
. Coachnew after-sales team members on a regular basis on maintenance
technicalities and customer handling techniques
. Study the frequency and size of after-sales activities in our shops and
provide relevant improvement recommendations for more efficient
operations.
. Review all in and out transactions with warehouse and customers,
monitoring warehouse contents as ADSL modems, USBs, Xbox…etc
. Randomly review after-sales administrative work completed by the team to
ensure that set processes as effectively and consistently implemented
-make regular observations on stockmovement
-Assist the finance team by make report on Excel sheet clarify in it How many
devices is sold , return& bad modem inside shop
-Apply modem transactions on Great Plains for stockmovement
- Responsible of the CSO Warehouse and all its inout transactions stock
with the main warehouse or customers
- Acting as a Teamleadertechnical supportfor the branch.
From July 2012 till may 2014:
Jobrole: customer services Representative
Employer: link dot net
Location: CSO Heliopolis link dot net branch
I responsible For the below tasks:
 Answer all walk in customers in order to handle customer inquiries
and complaints
 Solve all customer complaints & problems in order to achieve
customer satisfaction
 Handle all customer financial problems in order to solve customer
billing problems
 Advise, offer company products to customers to achieve company
target
 Sell up & cross in order to increase revenue
 Monitor average handling time ,average waiting time for customers
to achieve high quality for service
 Maintain task delivery & meeting deadlines
 Maintain preventability standards to keep LDN image

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 Create new idea and solutions for internal work to decrease losing
time & effort
 Responsible for cash in and refund request from briefcase & report it
to supervisor treasury to make sure the balance of the daily report is
Correct at the end of the day
 Advising on developing products
 Collaborate closely with the marketing team
From May 2011 till July 2012:
Job Role:technicalsupport call center
Employer: link DotNet Company it is consideredthat one of the biggestISP in Egypt
And subsidiary from Mobinil group
Location:maadi
I responsible the below task :
 Handle customer in technical problem that is related to internet
 Handle customer in billing issue & invoices problem
 Respond any customer about any requires that he want
 Help the customer to troubleshooting the problem to solve it
 Handle all calls that assign to me across queue
 Answers inquiries by clarifying desired information; researching, locating, and
providing information
 Enhances organization reputation by accepting ownership for accomplishing new
and different requests; exploring opportunities to add value to job
accomplishments
From May 2010 to Jan 2011:
Job role: Junior accountant
Employer: angels travel company for touristic services and tourist transportation
Location: Hadyek El kobbai
I responsible for the following task :
Making accounts trips on the company on Excel sheet
 Record the time of departure, arrival for every trip account the cost & profits
reported it daily to financial manager
 Maintain Purchase Order Processing system
Assist Senior Accountant with payroll system and payroll related items
Provided the Finance director & CEO with daily, weekly and monthly bank
reconciliation and cash position reports
Responsible for recording daily transactions.
Preparing financial ratios and analyzing them
Extra task :
Presentation offers on power point 2007- 2010

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And design voucher and Broacher with photo shop cs2
From October 2009-April 2010:
Job role: accountant – AP
Employer: Sam lab Egypt Co
Location:zaytoon
Sam Lab is specialistin medical & scientificallytools I was responsible the below
task:
 I was responsible for the accounts of customer
 record it on excel sheet & manual record in customer book
 make observation on stocks & reported manager with daily balance
 Responsible for recording daily transactions.
Preparing financial ratios and analyzing them
Work experience ( from July 2013 till now)
I worked as Microsoftoffice instructor part time in GLC training computer
Center I responsible for the below task:
 Transfer the info & teach all modules to students
 Classroom management
 How to manage to finish the modules in the time schedules
 Discuss any inquiry or questions from any student
 Teach all the materials of related to ICDL concept 7 modules
 Updated student with the latest Exam & info
 Coaching the student the techniques to how to answer the questions
Of the various subject module (IT-windows –word –Excel –Access-power
point-internet)
 Preparing Training Material and Handouts
Personalskills
creative, self-confidence ,vital
work under pressure ,co-operative ,organized
have ability to learn everything quickly
hard working and work with team member
how to deal with every kind customers
development people
Problem Solving, Multi-tasking
Verbal Communication
Building Relationships
 Worked on BBSA project closely with a team as well as having an active
Record in various activities in my faculty and secondary school

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 Organized a business plan about BBSA project
Computer skills:
 Google ads , linked in , HTML
 Proficient user of MS office, 2003,2007,2010
 Very good EXCEL sheet
 Excellent MS project and internet
 Good user of peach tree accounting 2007
 Excellent user of photo shop cs3 program
 Very good user of MS office 2007&2010
 Excellent user of windows movie maker
 Good user in use CRM Microsoft product
 Fast typing on keyboard
Voluntary Work:
A volunteer for students union in collage
In Helwan university
PersonalInformation:
Date of Birth: 25 May 1987
Marital status: single
Military services: post – pond
Nationality : Egyptian
Referencesfurnished