Flow of Product Quality
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First, rethink quality as value to a consumer. Then realize that flow of product quality is simply a reflection of organization design. Last, show how to influence org design through systems thinking and generalist learning.
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Flow of Product Quality
- 1. with Matt Barcomb @mattbarcomb Flow of Product Quality
- 2. @mattbarcomb What is Product Quality? “You keep using that word. I do not think it means what you think it means.” - Iñigo Montoya
- 3. @mattbarcomb What is Product Quality? “You keep using that word. I do not think it means what you think it means.” - Iñigo Montoya “Quality is value to some person.” - Jerry Weinberg
- 4. A Snowden Reference In Every Talk @mattbarcomb
- 5. “Truth is coming and it cannot be stopped.” - Snowden A Snowden Reference In Every Talk @mattbarcomb
- 6. “Truth is coming and it cannot be stopped.” - Snowden A Snowden Reference In Every Talk @mattbarcomb
- 7. “Truth is coming and it cannot be stopped.” - Snowden A Snowden Reference In Every Talk Context matters :) @mattbarcomb
- 8. @mattbarcomb
- 11. Usability Maintainability Reliability Percy James Kim @mattbarcomb
- 12. @mattbarcomb Influencing the Flow of Product Quality
- 13. If this was a product design talk… @mattbarcomb “Why do you have to go and make things so complicated?” - Avril Lavigne
- 14. If this was a product design talk… Market research @mattbarcomb “Why do you have to go and make things so complicated?” - Avril Lavigne
- 15. If this was a product design talk… Market research User studies @mattbarcomb “Why do you have to go and make things so complicated?” - Avril Lavigne
- 16. If this was a product design talk… Market research User studies Go to the gemba @mattbarcomb “Why do you have to go and make things so complicated?” - Avril Lavigne
- 17. If this was a product design talk… Market research User studies Go to the gemba Experiment design @mattbarcomb “Why do you have to go and make things so complicated?” - Avril Lavigne
- 18. If this was a product design talk… Market research User studies Go to the gemba Experiment design Interaction design @mattbarcomb “Why do you have to go and make things so complicated?” - Avril Lavigne
- 19. If this was a product design talk… Market research User studies Go to the gemba Experiment design Interaction design Ethnography @mattbarcomb “Why do you have to go and make things so complicated?” - Avril Lavigne
- 20. If this was a product design talk… Market research User studies Go to the gemba Experiment design Interaction design Ethnography Narrative sensing@mattbarcomb “Why do you have to go and make things so complicated?” - Avril Lavigne
- 21. If this was a product development talk… “Don’t go chasin’ waterfalls.” “But I think you’re moving too fast.” - TLC @mattbarcomb
- 22. If this was a product development talk… “Don’t go chasin’ waterfalls.” “But I think you’re moving too fast.” - TLC Iterative & incremental @mattbarcomb
- 23. If this was a product development talk… “Don’t go chasin’ waterfalls.” “But I think you’re moving too fast.” - TLC Iterative & incremental Code as design @mattbarcomb
- 24. If this was a product development talk… “Don’t go chasin’ waterfalls.” “But I think you’re moving too fast.” - TLC Iterative & incremental Code as design Test intentionally @mattbarcomb
- 25. If this was a product development talk… “Don’t go chasin’ waterfalls.” “But I think you’re moving too fast.” - TLC Iterative & incremental Code as design Test intentionally Balance automation & exploration @mattbarcomb
- 26. “Ah, push it - push it real good.” “Better make it fast or else I'm gonna get pissed.” - Salt ’n’ Pepa If this was a product deployment talk… @mattbarcomb
- 27. “Ah, push it - push it real good.” “Better make it fast or else I'm gonna get pissed.” - Salt ’n’ Pepa If this was a product deployment talk… Our build is the #1 feature @mattbarcomb
- 28. “Ah, push it - push it real good.” “Better make it fast or else I'm gonna get pissed.” - Salt ’n’ Pepa If this was a product deployment talk… Our build is the #1 feature Deployment is software @mattbarcomb
- 29. “Ah, push it - push it real good.” “Better make it fast or else I'm gonna get pissed.” - Salt ’n’ Pepa If this was a product deployment talk… Our build is the #1 feature Deployment is software Testable pipeline @mattbarcomb
- 30. “Ah, push it - push it real good.” “Better make it fast or else I'm gonna get pissed.” - Salt ’n’ Pepa If this was a product deployment talk… Our build is the #1 feature Deployment is software Testable pipeline @mattbarcomb Low-to-no branching & toggles
- 31. “Ah, push it - push it real good.” “Better make it fast or else I'm gonna get pissed.” - Salt ’n’ Pepa If this was a product deployment talk… Our build is the #1 feature Deployment is software Testable pipeline DevOps is not a person @mattbarcomb Low-to-no branching & toggles
- 32. “Ah, push it - push it real good.” “Better make it fast or else I'm gonna get pissed.” - Salt ’n’ Pepa If this was a product deployment talk… Our build is the #1 feature Deployment is software Testable pipeline DevOps is not a person Culture & tools @mattbarcomb Low-to-no branching & toggles
- 33. If this was a product flow talk… @mattbarcomb
- 34. If this was a product flow talk… Consider the whole @mattbarcomb
- 35. If this was a product flow talk… Consider the whole Pull-based @mattbarcomb
- 36. If this was a product flow talk… Consider the whole Pull-based Utilization @mattbarcomb
- 37. If this was a product flow talk… Consider the whole Pull-based Limit work in progress Utilization @mattbarcomb
- 38. If this was a product flow talk… Consider the whole Pull-based Limit work in progress Utilization Queuing theory @mattbarcomb
- 39. If this was a product flow talk… Consider the whole Pull-based Limit work in progress Batch size Utilization Queuing theory @mattbarcomb
- 40. If this was a product flow talk… Consider the whole Pull-based Limit work in progress Batch size Utilization Queuing theory Cost of delay @mattbarcomb
- 41. @mattbarcomb …but this is actually a design talk
- 42. @mattbarcomb “Oh, I just can't make it any longer Everything I do is always wrong I'm livin' a lie and there's no need in tryin' To keep hangin' on after all the good is gone.” - Conway Twitty …but this is actually a design talk Conway’s Law
- 43. “Organizations which design systems ... are constrained to produce designs which are copies of the communication structures of these organizations.” - Melvin Conway @mattbarcomb “Oh, I just can't make it any longer Everything I do is always wrong I'm livin' a lie and there's no need in tryin' To keep hangin' on after all the good is gone.” - Conway Twitty …but this is actually a design talk Conway’s Law
- 44. @mattbarcomb Aspects of Organization Design
- 45. @mattbarcomb Aspects of Organization Design Structure
- 46. @mattbarcomb Aspects of Organization Design Structure Communication
- 47. @mattbarcomb Aspects of Organization Design Structure Communication Collaboration
- 48. @mattbarcomb Structure “Culture eats strategy for breakfast.” - Peter Drucker “Structure eats culture for breakfast.” - Stephen Bungay
- 49. @mattbarcomb Structure Organization System Diagram “Culture eats strategy for breakfast.” - Peter Drucker “Structure eats culture for breakfast.” - Stephen Bungay
- 50. @mattbarcomb Structure Organization System Diagram Value Stream Map “Culture eats strategy for breakfast.” - Peter Drucker “Structure eats culture for breakfast.” - Stephen Bungay
- 51. @mattbarcomb Whole Org Prod Dept Dev Team Exec Team HR Sales Support Finance Sherri CTO Team Wombat Team Xerces PMO Colleen PjM Adam Arch Ops Mark DevMgr Devs Tom BA Testers Alice Lead Reporting Workflow Influence
- 52. @mattbarcomb Whole Org Prod Dept Dev Team Exec Team HR Sales Support Finance Sherri CTO Team Wombat Team Xerces PMO Colleen PjM Adam Arch Ops Mark DevMgr Devs Tom BA Testers Alice Lead Reporting Workflow Influence Customer
- 59. @mattbarcomb Collaboration Community of problem solvers
- 60. @mattbarcomb Collaboration Community of problem solvers With many specializations
- 61. @mattbarcomb Timeline of getting to know stuff Amountofstufftoknow Specialization Growth
- 62. @mattbarcomb Timeline of getting to know stuff Amountofstufftoknow Basic Specialization Growth
- 63. @mattbarcomb Timeline of getting to know stuff Amountofstufftoknow Basic Advanced Specialization Growth
- 64. @mattbarcomb Timeline of getting to know stuff Amountofstufftoknow Basic Advanced Meta Specialization Growth
- 65. @mattbarcomb Timeline of getting to know stuff Amountofstufftoknow Basic Advanced Meta Specialization Growth Heuristics
- 67. Take Away @mattbarcomb Many facets of quality. Context matters. So be intentional!
- 68. Take Away @mattbarcomb Many facets of quality. Context matters. So be intentional! Product design reflects organization design. Do both.
- 69. Take Away @mattbarcomb Many facets of quality. Context matters. So be intentional! Product design reflects organization design. Do both. Grow collaborative communities of problem solvers!
- 70. Matt Barcomb @mattbarcomb matt@odbox.co Thanks!