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Multi-channel Marketing 101
Sample Strategy




Marcia Harlow




                      1
Marketing / Product Marketing 360



                         Product
       Marketing                          Alliances
                        Marketing
    • Brand           • Roadmap        • Identify
    • Value           • Market           Partner
      Proposition       Requirements     Needs
    • Market            • Product      • Develop
      Awareness         • Marketing      Partnerships
    • Lead            • Product        • Launch
      Generation        Launch           • Internal
                      • SME              • External




               Building the Foundation
                             2
Go-To-Market Considerations

   How Should Your BRAND Be Perceived
    – Voice
    – Message & Value Proposition
       • What’s the problem you’re solving
       • Why should clients choose you?

   Economic Climate
    – Need versus Want

   Competition
    – Understanding your competitors
    – SWOT Analysis

   Growth Strategy
    – Managed growth
       • If you build it, they will come – is your organization ready?
                                   3
Marketing Strategy (Sample)

                           Jan               Feb              Mar              Apr         May              Jun              Jul       Aug               Sept         Oct       Nov     Dec
                                                                                                                                                                             Market
                                          Industry                                                       Industry                                                Industry
                                          Tradeshow                                                      Tradeshow                                               Tradeshow   Awareness:
                                                           Briefings:                                                                 Briefings:                             Social Media
Market Awareness




                                                           Analysts                                                                   Analysts
                                                           Media                                                                      Media                                  Industry Events
                          Articles (Quotes and/or Bylines) & Press Releases – Leverage ALL Opportunities
                                                                                                                                                                             Briefings
                                                                                                                                                                             Advertising
                          Buyers Guides / Listings; Online Banners & Advertising

                          Social Media Platforms: LinkedIn; Facebook; Twitter; Blog (Maintain: Schedule + Leverage Industry Related Occurrences/News)
                                                                                                                                                                            Thought
                                                                                                                                                                            Leadership:
                                         4 Core Streams                                                                                                                     POV/White papers
Thought Leadership




                          POV Paper                            Whitepaper             POV Paper                                                POV Paper          POV Paper    POV Paper
                                         (All Interdependent                                                                                                                Case Studies
                                                                            Webinar                  Webinar                                           Webinar        Webinar
                                         For Overall Success)                                                                                                               Themed Events
                                             Client Case Study                            Client Testimonials                      Client Case Study

                                                                                                                                                                             Client Engagement:
Client Engagement




                                Client                                                                                   Client
                                Forum                                                                                    Forum                                               Communications
                         Client Satisfaction Survey: Post Implementation
                                                                                                                                                                             Satisfaction Surveys
                         Client Communications: FIRST & e-mail                                                                                                               Forums
                         Collateral: Maintenance: Updates; New
                                                                                                                                                             Sales Support:
Sales Support




                         Website Maintenance: SEO; new content (PR; Events; Client Successes; Video
                                                                                                                                                             Collateral
                         Internal Communications: Company News delivered via Intranet or alternate tool (Product Updates; Market News & Insights; Marketing Updates)
                                                                                                                                                             Website
                         Competitive Intelligence Strategy & Knowledgebase: Leveraged by all employees to provide insight for product and sales (Win/Loss; Analyst Reviews; Client Input)
                                                                                                                                                             Communications
                         Speakers Bureau: Identify > Develop > Schedule for Events (Physical & Virtual)
                                                                                                                                                             Competitive KB
                     4                                         Sample ONLY – Actual Activities & Timing Dependent on Industry and Organization
                                                                                                                     4
Marketing Strategy (Sample)

                           Jan          Feb          Mar         Apr          May          Jun               Jul         Aug          Sept         Oct          Nov          Dec
                                      Industry                                           Industry
                                      Tradeshow                                          Tradeshow   Market Awareness                         Industry
                                                                                                                                              Tradeshow

                                                   Briefings:
                                                                                                     (Sales Accelerator):
                                                                                                              Briefings:
Market Awareness




                                                   Analysts                                                   Analysts
                                                   Media                                                                 Media
                                                                                                                 Social Media
                           Articles (Quotes and/or Bylines) & Press Releases – Leverage ALL Opportunities        •LinkedIn; Facebook; Twitter
                           Buyers Guides / Listings; Online Banners & Advertising
                                                                                                                 •Blogs
                                                                                                                 Industry Events
                           Social Media Platforms: LinkedIn; Facebook; Twitter; Blog (Maintain: Schedule + Leverage Industry Related Occurrences/News)
                                                                                                                 •National Level
                                                                                                                 •Regional Level
Thought Leadership




                           POV Paper                            Whitepaper         POV Paper                                                   POV Paper    POV Paper      POV Paper
                                                                                                                 Briefings
                                                                           Webinar                 Webinar       •Analyst                          Webinar      Webinar

                                                   Client Case Study                   Client Testimonials       •Media Client Case Study
                                                                                                                 •Financial
Client Engagement




                                 Client                                                                               Client
                                 Forum
                                                                                                                 MediaForum

                         Client Satisfaction Survey: Post Implementation
                                                                                                                 •Articles: Bylines & Quotes
                         Client Communications: FIRST & e-mail
                                                                                                                 •Press Releases
                         Collateral: Maintenance: Updates; New                                                   Advertising
                         Website Maintenance: SEO; new content (PR; Events; Client Successes; Video •Buyers Guides & Listings
Sales Support




                         Internal Communications: Company News delivered via Intranet or alternate tool•Online Ads(Product Updates; Market News & Insights; Marketing Updates)

                                                                                                                 •Leverage for product (Direct & Sponsorships)
                         Competitive Intelligence Strategy & Knowledgebase: Leveraged by all employees to provide insight Eventsand sales (Win/Loss; Analyst Reviews; Client Input)

                         Speakers Bureau: Identify > Develop > Schedule for Events (Physical & Virtual) •Print


                     5                                Sample ONLY – Actual Activities & Timing Dependent on Industry and Organization
                                                                                                       5
Marketing Strategy (Sample)

                           Jan               Feb              Mar              Apr         May              Jun             Jul      Aug            Sept        Oct    Nov        Dec
                                          Industry                                                       Industry                                          Industry
                                          Tradeshow                                                      Tradeshow                                         Tradeshow

                                                           Briefings:                                                                Briefings:
Market Awareness




                                                           Analysts                                                                  Analysts
                                                           Media                                                                     Media


                          Articles (Quotes and/or Bylines) & Press Releases – Leverage ALL Opportunities

                          Buyers Guides / Listings; Online Banners & Advertising
                                                                                                                     Thought Leadership:
                          Social Media Platforms: LinkedIn; Facebook; Twitter; Blog (Maintain: Schedule + Leverage Industry Related Occurrences/News)
                                                                                                                     Research Papers
                                                                                                                     •Point Of View Papers (POV)
Thought Leadership




                          POV Paper                            Whitepaper             POV Paper
                                                                                                                     •Whitepapers (WP) Paper   POV  POV Paper   POV Paper


                                                                            Webinar                  Webinar         Themed Events Webinar              Webinar

                                                 Client Case Study                        Client Testimonials        •Webinars (Leverage POV; WP; Partners;
                                                                                                                                  Client Case Study


                                                                                                                     Speakers Bureau)
Client Engagement




                                Client                                                                                  Client
                                Forum
                                                                                                                     •E-mail Campaigns
                                                                                                                        Forum

                         Client Satisfaction Survey: Post Implementation
                                                                                                                            •Offer something of value
                         Client Communications: FIRST & e-mail
                                                                                                                     •Breakfast Seminars
                         Collateral: Maintenance: Updates; New
Sales Support




                         Website Maintenance: SEO; new content (PR; Events; Client Successes; Video

                         Internal Communications: Company News delivered via Intranet or alternate tool (Product Updates; Market News & Insights; Marketing Updates)

                         Competitive Intelligence Strategy & Knowledgebase: Leveraged by all employees to provide insight for product and sales (Win/Loss; Analyst Reviews; Client Input)

                         Speakers Bureau: Identify > Develop > Schedule for Events (Physical & Virtual)


                     6                                         Sample ONLY – Actual Activities & Timing Dependent on Industry and Organization
                                                                                                                        6
Marketing Strategy (Sample)

                           Jan           Feb            Mar            Apr          May            Jun             Jul           Aug           Sept          Oct           Nov         Dec
                                       Industry                                                  Industry                                               Industry
                                       Tradeshow                                                 Tradeshow                                              Tradeshow

                                                      Briefings:                                                                 Briefings:
Market Awareness




                                                      Analysts                                                                   Analysts
                                                      Media                                                                      Media


                          Articles (Quotes and/or Bylines) & Press Releases – Leverage ALL Opportunities
                                                                                                             Client Engagement:
                          Buyers Guides / Listings; Online Banners & Advertising                                   Communications
                           Social Media Platforms: LinkedIn; Facebook; Twitter; Blog (Maintain: Schedule + Leverage•Company / Product Updates
                                                                                                                    Industry Related Occurrences/News)

                                                                                                                   •Thought Leadership
Thought Leadership




                           POV Paper                            Whitepaper         POV Paper
                                                                                                                   Case Studies POV Paper                      POV Paper   POV Paper

                                                                                                                   •ROI
                                                                           Webinar                 Webinar                                             Webinar     Webinar
                                                                                                                   •Service/Process Excellence
                                                   Client Case Study                   Client Testimonials                           Client Case Study
                                                                                                                   Satisfaction Surveys
                                                                                                                   •Post Implementation
Client Engagement




                                 Client                                                                               Client
                                 Forum                                                                                Forum

                         Client Satisfaction Survey: Post Implementation
                                                                                                                   •Focal
                         Client Communications: FIRST & e-mail
                                                                                                                   Forums
                                                                                                                   •Special Interest Groups
                         Collateral: Maintenance: Updates; New
                                                                                                                   •Product / Service Advisory Board(s)
Sales Support




                         Website Maintenance: SEO; new content (PR; Events; Client Successes; Video

                         Internal Communications: Company News delivered via Intranet or alternate tool (Product Updates; Market News & Insights; Marketing Updates)

                         Competitive Intelligence Strategy & Knowledgebase: Leveraged by all employees to provide insight for product and sales (Win/Loss; Analyst Reviews; Client Input)

                         Speakers Bureau: Identify > Develop > Schedule for Events (Physical & Virtual)


                     7                                   Sample ONLY – Actual Activities & Timing Dependent on Industry and Organization
                                                                                                             7
Marketing Strategy (Sample)

                           Jan           Feb            Mar            Apr          May            Jun           Jul         Aug          Sept         Oct           Nov          Dec
                                       Industry                                                  Industry                                         Industry
                                       Tradeshow                                                 Tradeshow                                        Tradeshow

                                                      Briefings:                                                            Briefings:
Market Awareness




                                                      Analysts                                                              Analysts
                                                      Media                                                                 Media

                                                                                                             Sales Support:
                          Articles (Quotes and/or Bylines) & Press Releases – Leverage ALL Opportunities
                                                                                                                 Collateral
                          Buyers Guides / Listings; Online Banners & Advertising
                                                                                                                 •Data Sheets
                                                                                                                 •Verticals Occurrences/News)
                           Social Media Platforms: LinkedIn; Facebook; Twitter; Blog (Maintain: Schedule + Leverage Industry Related (Future)

                                                                                                                 Website
Thought Leadership




                           POV Paper                            Whitepaper         POV Paper                     •Themed Pages: Paper             POV  POV Paper    POV Paper


                                                                           Webinar                 Webinar
                                                                                                                             •PartnershipsWebinar          Webinar

                                                   Client Case Study                   Client Testimonials
                                                                                                                             •Thought Leadership
                                                                                                                                     Client Case Study
                                                                                                                 •Client Endorsements
                                                                                                                 •Events
Client Engagement




                                 Client                                                                               Client
                                 Forum                                                                                Forum

                         Client Satisfaction Survey: Post Implementation                                         Communications
                         Client Communications: FIRST & e-mail
                                                                                                                 •Internal Company Newsletter
                                                                                                                 •Product Matrix
                         Collateral: Maintenance: Updates; New
                                                                                                                 Competitive KB
Sales Support




                         Website Maintenance: SEO; new content (PR; Events; Client Successes; Video
                                                                                                                 •Analyst Reports
                         Internal Communications: Company News delivered via Intranet or alternate tool (Product Updates; Market News & Insights; Marketing Updates)
                                                                                                                 •Win / Loss Analysis
                         Competitive Intelligence Strategy & Knowledgebase: Leveraged by all employees to provide insight for product and sales (Win/Loss; Analyst Reviews; Client Input)

                         Speakers Bureau: Identify > Develop > Schedule for Events (Physical & Virtual)


                     8                                   Sample ONLY – Actual Activities & Timing Dependent on Industry and Organization
                                                                                                             8

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Marketing strategy multi channel overview m harlow 2011

  • 1. Multi-channel Marketing 101 Sample Strategy Marcia Harlow 1
  • 2. Marketing / Product Marketing 360 Product Marketing Alliances Marketing • Brand • Roadmap • Identify • Value • Market Partner Proposition Requirements Needs • Market • Product • Develop Awareness • Marketing Partnerships • Lead • Product • Launch Generation Launch • Internal • SME • External Building the Foundation 2
  • 3. Go-To-Market Considerations  How Should Your BRAND Be Perceived – Voice – Message & Value Proposition • What’s the problem you’re solving • Why should clients choose you?  Economic Climate – Need versus Want  Competition – Understanding your competitors – SWOT Analysis  Growth Strategy – Managed growth • If you build it, they will come – is your organization ready? 3
  • 4. Marketing Strategy (Sample) Jan Feb Mar Apr May Jun Jul Aug Sept Oct Nov Dec Market Industry Industry Industry Tradeshow Tradeshow Tradeshow Awareness: Briefings: Briefings: Social Media Market Awareness Analysts Analysts Media Media Industry Events Articles (Quotes and/or Bylines) & Press Releases – Leverage ALL Opportunities Briefings Advertising Buyers Guides / Listings; Online Banners & Advertising Social Media Platforms: LinkedIn; Facebook; Twitter; Blog (Maintain: Schedule + Leverage Industry Related Occurrences/News) Thought Leadership: 4 Core Streams POV/White papers Thought Leadership POV Paper Whitepaper POV Paper POV Paper POV Paper POV Paper (All Interdependent Case Studies Webinar Webinar Webinar Webinar For Overall Success) Themed Events Client Case Study Client Testimonials Client Case Study Client Engagement: Client Engagement Client Client Forum Forum Communications Client Satisfaction Survey: Post Implementation Satisfaction Surveys Client Communications: FIRST & e-mail Forums Collateral: Maintenance: Updates; New Sales Support: Sales Support Website Maintenance: SEO; new content (PR; Events; Client Successes; Video Collateral Internal Communications: Company News delivered via Intranet or alternate tool (Product Updates; Market News & Insights; Marketing Updates) Website Competitive Intelligence Strategy & Knowledgebase: Leveraged by all employees to provide insight for product and sales (Win/Loss; Analyst Reviews; Client Input) Communications Speakers Bureau: Identify > Develop > Schedule for Events (Physical & Virtual) Competitive KB 4 Sample ONLY – Actual Activities & Timing Dependent on Industry and Organization 4
  • 5. Marketing Strategy (Sample) Jan Feb Mar Apr May Jun Jul Aug Sept Oct Nov Dec Industry Industry Tradeshow Tradeshow Market Awareness Industry Tradeshow Briefings: (Sales Accelerator): Briefings: Market Awareness Analysts Analysts Media Media Social Media Articles (Quotes and/or Bylines) & Press Releases – Leverage ALL Opportunities •LinkedIn; Facebook; Twitter Buyers Guides / Listings; Online Banners & Advertising •Blogs Industry Events Social Media Platforms: LinkedIn; Facebook; Twitter; Blog (Maintain: Schedule + Leverage Industry Related Occurrences/News) •National Level •Regional Level Thought Leadership POV Paper Whitepaper POV Paper POV Paper POV Paper POV Paper Briefings Webinar Webinar •Analyst Webinar Webinar Client Case Study Client Testimonials •Media Client Case Study •Financial Client Engagement Client Client Forum MediaForum Client Satisfaction Survey: Post Implementation •Articles: Bylines & Quotes Client Communications: FIRST & e-mail •Press Releases Collateral: Maintenance: Updates; New Advertising Website Maintenance: SEO; new content (PR; Events; Client Successes; Video •Buyers Guides & Listings Sales Support Internal Communications: Company News delivered via Intranet or alternate tool•Online Ads(Product Updates; Market News & Insights; Marketing Updates) •Leverage for product (Direct & Sponsorships) Competitive Intelligence Strategy & Knowledgebase: Leveraged by all employees to provide insight Eventsand sales (Win/Loss; Analyst Reviews; Client Input) Speakers Bureau: Identify > Develop > Schedule for Events (Physical & Virtual) •Print 5 Sample ONLY – Actual Activities & Timing Dependent on Industry and Organization 5
  • 6. Marketing Strategy (Sample) Jan Feb Mar Apr May Jun Jul Aug Sept Oct Nov Dec Industry Industry Industry Tradeshow Tradeshow Tradeshow Briefings: Briefings: Market Awareness Analysts Analysts Media Media Articles (Quotes and/or Bylines) & Press Releases – Leverage ALL Opportunities Buyers Guides / Listings; Online Banners & Advertising Thought Leadership: Social Media Platforms: LinkedIn; Facebook; Twitter; Blog (Maintain: Schedule + Leverage Industry Related Occurrences/News) Research Papers •Point Of View Papers (POV) Thought Leadership POV Paper Whitepaper POV Paper •Whitepapers (WP) Paper POV POV Paper POV Paper Webinar Webinar Themed Events Webinar Webinar Client Case Study Client Testimonials •Webinars (Leverage POV; WP; Partners; Client Case Study Speakers Bureau) Client Engagement Client Client Forum •E-mail Campaigns Forum Client Satisfaction Survey: Post Implementation •Offer something of value Client Communications: FIRST & e-mail •Breakfast Seminars Collateral: Maintenance: Updates; New Sales Support Website Maintenance: SEO; new content (PR; Events; Client Successes; Video Internal Communications: Company News delivered via Intranet or alternate tool (Product Updates; Market News & Insights; Marketing Updates) Competitive Intelligence Strategy & Knowledgebase: Leveraged by all employees to provide insight for product and sales (Win/Loss; Analyst Reviews; Client Input) Speakers Bureau: Identify > Develop > Schedule for Events (Physical & Virtual) 6 Sample ONLY – Actual Activities & Timing Dependent on Industry and Organization 6
  • 7. Marketing Strategy (Sample) Jan Feb Mar Apr May Jun Jul Aug Sept Oct Nov Dec Industry Industry Industry Tradeshow Tradeshow Tradeshow Briefings: Briefings: Market Awareness Analysts Analysts Media Media Articles (Quotes and/or Bylines) & Press Releases – Leverage ALL Opportunities Client Engagement: Buyers Guides / Listings; Online Banners & Advertising Communications Social Media Platforms: LinkedIn; Facebook; Twitter; Blog (Maintain: Schedule + Leverage•Company / Product Updates Industry Related Occurrences/News) •Thought Leadership Thought Leadership POV Paper Whitepaper POV Paper Case Studies POV Paper POV Paper POV Paper •ROI Webinar Webinar Webinar Webinar •Service/Process Excellence Client Case Study Client Testimonials Client Case Study Satisfaction Surveys •Post Implementation Client Engagement Client Client Forum Forum Client Satisfaction Survey: Post Implementation •Focal Client Communications: FIRST & e-mail Forums •Special Interest Groups Collateral: Maintenance: Updates; New •Product / Service Advisory Board(s) Sales Support Website Maintenance: SEO; new content (PR; Events; Client Successes; Video Internal Communications: Company News delivered via Intranet or alternate tool (Product Updates; Market News & Insights; Marketing Updates) Competitive Intelligence Strategy & Knowledgebase: Leveraged by all employees to provide insight for product and sales (Win/Loss; Analyst Reviews; Client Input) Speakers Bureau: Identify > Develop > Schedule for Events (Physical & Virtual) 7 Sample ONLY – Actual Activities & Timing Dependent on Industry and Organization 7
  • 8. Marketing Strategy (Sample) Jan Feb Mar Apr May Jun Jul Aug Sept Oct Nov Dec Industry Industry Industry Tradeshow Tradeshow Tradeshow Briefings: Briefings: Market Awareness Analysts Analysts Media Media Sales Support: Articles (Quotes and/or Bylines) & Press Releases – Leverage ALL Opportunities Collateral Buyers Guides / Listings; Online Banners & Advertising •Data Sheets •Verticals Occurrences/News) Social Media Platforms: LinkedIn; Facebook; Twitter; Blog (Maintain: Schedule + Leverage Industry Related (Future) Website Thought Leadership POV Paper Whitepaper POV Paper •Themed Pages: Paper POV POV Paper POV Paper Webinar Webinar •PartnershipsWebinar Webinar Client Case Study Client Testimonials •Thought Leadership Client Case Study •Client Endorsements •Events Client Engagement Client Client Forum Forum Client Satisfaction Survey: Post Implementation Communications Client Communications: FIRST & e-mail •Internal Company Newsletter •Product Matrix Collateral: Maintenance: Updates; New Competitive KB Sales Support Website Maintenance: SEO; new content (PR; Events; Client Successes; Video •Analyst Reports Internal Communications: Company News delivered via Intranet or alternate tool (Product Updates; Market News & Insights; Marketing Updates) •Win / Loss Analysis Competitive Intelligence Strategy & Knowledgebase: Leveraged by all employees to provide insight for product and sales (Win/Loss; Analyst Reviews; Client Input) Speakers Bureau: Identify > Develop > Schedule for Events (Physical & Virtual) 8 Sample ONLY – Actual Activities & Timing Dependent on Industry and Organization 8