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GUERIN ASSOCIATES, INC.
Consultants in Best Practices
ARCHITECTURE │ ENGINEERING │ REAL ESTATE │ FACILITIES MANAGEMENT │ ENERGY & SUSTAINABILITY.




                        OPENING A WINDOW TO
                        WORLD CLASS PERFORMANCE



           GUERIN                         Michael F. Guerin AIA, PE, CEM, CFM, LEED® GA
                                          mguerin@guerinassociates.com 908-903-9070
           ASSOCIATES
           INC.
Contents                                                           www.guerinassociates.com




                                                                             Section


                Introduction                                                      1

                News                                                              2

                Methodology                                                       3

                Services                                                          4

                Projects                                                          5

                Commentary                                                        6

                Key Personnel                                                     7

                Contact Information                                               8




For information on Mike Guerin, please go to LinkedIn.com,
and search for his profile under “Michael Guerin AIA, PE.”

           For information on procuring Guerin Associates‟ consulting services through an
           American Express account, call 908-903-9070 for GA‟s vendor information.


NOTICE:
This document contains confidential and/or proprietary information from Guerin Associates, Inc.
All rights in connection with intellectual property, methodologies, graphics and data are reserved.
This material may not be used, published or distributed to other parties without prior written
permission from Guerin Associates, Inc. For additional information, please contact GA at
                            908-903-9070 or www.guerinassociates.com.
Introduction                                                      www.guerinassociates.com


OVERVIEW

Guerin Associates is a consulting firm serving America's leading companies.


          GA’s clients have included numerous industry leaders, such as:

          Advance PCS                  Applied Materials              BASF
          BlueCross BlueShield         Bristol-Myers Squibb           Chevron
          Chubb & Son                  Colliers                       Dell Computer
          Dow Corning                  DuPont                         Eastman Chemical
          Harley-Davidson              Hewlett-Packard                IBM
          Johnson & Johnson            Juniper Networks               Lam Research
          Livermore Research           Merck                          Nabisco
          Nike                         Palm                           PeopleSoft
          Pfizer                       Pharmacia                      Rubbermaid
          Silicon Graphics             Telcordia                      Thrivent Financial
          United Properties            3Com                           3M



Note: Some additional firms not listed due to contractual confidentiality agreements

Nearly 150 companies have participated in GA studies, on topics including:

        Facilities Management          Energy & Sustainability        Real Estate
        Project Management             Move Management                A/E Peer Review
        Corporate Services             Employee Services              Capital Projects




What do people say about Guerin Associates?

        "I was very impressed with the quality of the work you do. It was well organized
        and easy to understand . . . You put it together in a way that's very useful."

        "I reference your report often. It's a great tool when I need reassurance,
        comparison, confirmation . . . thanks for all your hard work, it is paying off."

        "Thanks for justifying my confidence in you."



 2011 Guerin Associates, Inc.                1-1                       Confidential Information
All Rights Reserved                                                              908-903-9070
Introduction                                                  www.guerinassociates.com


FACILITIES FORUM®

Guerin Associates conducts conferences on current business issues and challenges.




Mike Guerin (second from right) presents Best Performer awards to (from left) Dan Latal of
Dow Corning, Robert Papa of Bristol-Myers Squibb and Ray Westervelt of AT&T (far right).



Business leaders meet to share experiences, ideas

Facility managers from leading companies gathered December 6 to exchange business
information and ideas, in a cooperative workshop known as “Facilities Forum.” Hosted
by BASF at its North American headquarters in Mount Olive, the session was managed by
Guerin Associates, Inc.

Representatives from AT&T, BASF, Bristol-Myers Squibb, Dow Corning, Lucent Technologies
and Sarnoff Corporation met to share data, ideas and experience on a number of
current management issues. Guerin Associates presented awards to overall “best
performers,” and a number of attendees gave presentations on how their companies
have improved performance while lowering costs.

From the Bernardsville News, Observer Tribune, Echoes Sentinel, Hunterdon Review, Randolph
Reporter, Mt. Olive Chronicle and Roxbury Register, May 24, 2001. (Guerin Associates Photo)




 2011 Guerin Associates, Inc.             1-2                      Confidential Information
All Rights Reserved                                                          908-903-9070
Introduction                                                         www.guerinassociates.com



VALUES


    INSIGHT             . . . into successful methods and practices

    INNOVATION          . . . matching external breakthroughs with internal needs

    INTEGRITY           . . . in managing information, and in working with people



APPROACH

Guerin Associates‟ approach is based on two critical success factors:

        Clear, “Apples to Apples” definitions and comparisons
        A “Value Methodology” focused on higher service at lower cost

Experienced leaders know it takes more than data to improve a business. We compare
different companies and industries to identify "best practices." We then recommend
strategies to close gaps with "best performers."

We also help clients implement improvements, assisting them in adopting best practices,
redesigning business processes, developing performance management programs and
building executive dashboards.




INFORMATION

                 For more information on Guerin Associates please contact

                  Michael F. Guerin AIA, PE, CEM, CFM, LEED®GA
                                 President, Guerin Associates Inc.
                                 mguerin@guerinassociates.com
                                         908-903-9070

                                      or visit our website:
                                   www.guerinassociates.com




 2011 Guerin Associates, Inc.                 1-3                       Confidential Information
All Rights Reserved                                                               908-903-9070
News                                                                       www.guerinassociates.com



Achieving & Demonstrating Value                                               G U ER IN AS S O CI AT E S
In Today’s Business Climate
Many organizations use numerous cost and performance metrics to
evaluate and monitor effectiveness, especially vis-à-vis their peers.      Michael F. Guerin addressed over 200
                                                                           attendees at IFMA’s World Workplace on
                                                                           Excellence in Project Management –
Some acquire data from published sources. Others rely on service           Hallmarks of Best Performers.
providers. Firms using these sources face a big challenge,
however: Assuring themselves --and others-- that data is correctly         Mike Guerin also addressed Tradeline’s
interpreted, and that resulting decisions are objective and unbiased.      “Lean Management Models” Conference on
                                                                           Benchmarks for Capital Projects.

    The TOTAL VALUE AUDIT is an effective alternative that:

        Determines objectively where you stand compared to peers
        Quantifies gaps in costs, staffing, productivity and quality
        Zeroes in quickly on major savings and improvements
        Challenges inertia with objective, external data
        Identifies and adapts tested “best practices”
        Avoids re-inventing proven solutions


An evaluation done by an outside third party can significantly
reduce management skepticism toward positive data. It also lowers
internal staff resistance to any negative findings. Finally, it provides
realistic, achievable goals, and tested methods to achieve them.

Most participants find that audits reveal unexpected opportunities,        He explained how those responsible for
and solutions to key problems. Best performers know the future is          capital programs are using analytical
a moving target, and use the data to drive continuous improvement.         tools to improve performance tracking
                                                                           and project management results.
Guerin Associates can help you acquire this business intelligence.
Contact us for information about Total Value Audits, or GA’s unique        Mike’s background includes over ten
EXECUTIVE DASHBOARD for regular performance management                     years in business consulting, ten years
                                                                           in corporate services, and ten years in
                                                                           architecture, engineering and construction.

    Critical Success Factors:                                              Guerin Associates works with many of
                                                                           America’s leading firms to reduce costs
        Use a third party to maintain objectivity & confidentiality       and improve performance, by applying
                                                                           their unique “value methodology.”
        Strive for actionable, “apples to apples” information
        Focus on positive, win-win outcomes:                              Their clients include industry leaders
                                                                           from the biotech, pharmaceuticals,
             Proof where costs and performance are well-managed           petrochemicals, consumer products and
                                                                           financial services areas, among others.
             Tested solutions to use where improvement is needed



                                                                            For additional information, contact:
                                                                              mguerin@guerinassociates.com
                                                                                www.guerinassociates.com

                                                                                      908-903-9070




 2011 Guerin Associates, Inc.                              2-1                    Confidential Information
All Rights Reserved                                                                             908-903-9070
Methodology                                                                          www.guerinassociates.com




Operational Data may be obtained as part of a service provider‟s contract.
Such reports may be based only on their own customers, and more importantly,
they may not be free of bias. Vendors have an understandable incentive to
report that their costs are reasonable. Conversely, prospective new vendors
may be tempted to report that your costs are too high, in hopes of obtaining work.
National or local trade associations and consortium studies provide excellent,
unbiased data. They generally do not customize reports for specific facilities or
different operational needs, or scrutinize your data for consistency with others.

Because they work with individual firms, third parties such as Guerin Associates
can tailor studies to specific facilities. They also serve a role similar to a fiduciary,
where the primary objective is achieving the best interests of the client.


  Question:
  Is my information accurate, unbiased and actionable?




                                          Internal                           Independent
                                          Studies                             Third Party
                                                                               Studies
                                          Vendor
                                                                        y
                                                                    ilit
                                                                             Consortium
                                          Studies
                                                                 ab           Studies
           Level of Customization




                                                             n
                                                       c tio
                                                      A
                                                                             Local Trade
                                                                            Assn Studies
                                        Prospective
                                         Vendors
                                                                            National Trade
                                                                            Assn Studies



                                    Degree of Objectivity


 2011 Guerin Associates, Inc.                              3-1                             Confidential Information
All Rights Reserved                                                                                  908-903-9070
Services                                               www.guerinassociates.com


SERVICE OFFERINGS

GA helps compare, assess, improve and articulate your Total Value Proposition.
We accomplish this through an integrated strategy that can address all aspects
of Real Estate and Facilities Management, providing a Total Value Assessment.

 REAL ESTATE SERVICES
        TOTAL FACILITY COSTS     Analyze your global, US, regional and local
                                 costs of owning, leasing and operating facilities.
                                 Compare overhead expenses often overlooked,
                                 and operating cost ratios often misinterpreted.

        SPACE UTILIZATION        Analyze space utilization to quantify how each
                                 of three specific, key factors contributes to
                                 underperforming facilities. See how Alternative
                                 Workplaces and Telework can reduce costs.

        STRATEGIC PLANNING       Review your portfolio, and plan for transition to
                                 an optimal, long-term strategic facilities plan.
                                 Obtain cost data to support location selection.

        “VALUE BY DESIGN”        Optimize environmental and economic goals,
                                 through analysis of carbon output, space
                                 standards, worker amenities and impartial,
                                 professional peer review of A/E designs.

 FACILITIES MANAGEMENT SERVICES
        CUSTOMER ALIGNMENT       Evaluate customer satisfaction in core customer
                                 accounts. We interview selected individuals,
                                 analyze gaps between needs and KPI goals,
                                 and identify any major service misalignments.

        COST BENCHMARKING        Compare your costs per SF, per workspace,
                                 per person, etc. with dozens of other facilities.
                                 GA‟s crystal clear definitions result in high-
                                 quality, apples-to-apples cost comparisons.

        ENERGY BENCHMARKING      Analyze utilities costs, fuel consumption and
                                 best practices in energy management, based
                                 on detailed comparisons with similar sites.

        OPERATIONS ANALYSIS      Supplement cost benchmarking with over 150
                                 KPIs (key performance indicators). Identify
                                 the “Value Ratio” (balancing service levels
                                 with costs) compared with other firms.


 2011 Guerin Associates, Inc.        4-1                    Confidential Information
All Rights Reserved                                                   908-903-9070
Projects                                                      www.guerinassociates.com


FACILITIES BENCHMARKING
Client: U.S. Semiconductor Company

With significant new mergers and acquisition activity, this company wished to obtain
internal and external benchmark comparisons, clear cost savings and improvement
opportunities. GA analyzed data in both the client‟s accounting categories, and GA‟s
benchmarking classifications.

Key Performance Indicators were applied in each area, to assess the relative value of
services versus costs. Workshops were held with staffing groups to evaluate cost
differentials, and review and consider “best practices” to improve performance in each
function. Project scope included:

    Maintenance & Operations            Custodial            Site Costs & Utilities
    Space Planning                      Move Management      Project Management
    Reprographics                       Security             Shuttles
    Food Service                        Fitness Centers      Retail Services

Estimated long term costs of ownership and operation were developed, comparing five
major metropolitan areas in different regions of the US.

  Estimated potential savings, based on identified cost gaps, are $2 - $5 Million per year.
  Early reports indicate expected savings in utilities alone of over $1.0 Million per year.

FACILITIES BENCHMARKING
Client: U.S. Semiconductor Company

The client had conducted internal benchmarking among six of its major sites, totaling 6
million GSF.   External cost benchmarks were sought from Guerin Associates to
complement these efforts, and provide a new perspective on performance
measurement and “best practices” in facilities management for non-manufacturing
areas. The project scope included:

    Space Utilization            Workplace Design            Occupancy Strategies
    CAD/CAFM Systems             Relocation Management       Design & Construction
    Maintenance & Ops            Custodial & Housekeeping    Food Services
    Mail & Copy Services         Security

A Kickoff Orientation workshop was conducted to review survey forms and answer
questions from the facilities staff. Data collection took place over a three month period.
After analysis of the data, a Results Workshop was held at one of the sites. Numerous
improvement and cost saving recommendations were provided for this site, with
representatives from the other five sites in attendance. The Final Report provided
detailed analysis for each of the six sites.
  Numerous improvement and cost saving recommendations were provided for this site,
  with representatives from the other five sites in attendance. The Final Report provided
  detailed analysis for each of the six sites.




 2011 Guerin Associates, Inc.               5-1                     Confidential Information
All Rights Reserved                                                            908-903-9070
Projects                                                         www.guerinassociates.com


FACILITIES BENCHMARKING
Client: U.S. Computer Manufacturer

Due to a large acquisition, this firm managed facilities in several Midwest and West Coast
locations. Guerin Associates coordinated data collection and validation. Mid-year data
was adjusted to achieve a common reporting year. Site & Utilities costs were normalized
to account for regional variations. The project scope included these service areas:
    Maintenance & Op‟s           Custodial          Roads & Grounds          Utilities
    Space Planning               Move Management    Project Management
    Mail & Express Mail          Reprographics      Conference Room Mgt.     Security
    Food Service                 Fitness Centers    Retail Services

  The Final Report was presented on-site to a staff of about twenty-five managers.
  Estimated potential savings, based on identified cost gaps, equal nearly $3 Million.

ENERGY BENCHMARKING
Clients: Major Pharmaceuticals & Chemicals Companies

Guerin Associates launched the EMCS (Energy Management Consortium Study), to allow
large firms to objectively compare energy costs and practices in a confidential format.
Five firms submitted detailed data for 11 US sites, and one each in Switzerland and Brazil.

GA‟s “Value Methodology” was applied to report costs relative to service. Fuel costs
were compared per SF and per MBTU. Firms with excellent scores in comfort, air quality,
budget compliance, waste management, etc. received high service levels (KPIs).

  Companies demonstrating low utilities costs, high service levels and advanced energy
  management practices were highlighted as “best performers” of the EMCS project.

FACILITY SELECTION
Client: US-Based Chemicals Company

The facility selection involved a major new office building in downtown Houston. GA
conducted a study of peer firms and facilities, to compare and analyze these areas:

  Open vs. Closed, Single vs. Shared Spaces        Workspace Standard Areas and Footprints
  Variation by Size, Features and Accessories      Assignment by Grade Level and Job Function
  Assignment by Business Unit, Avg. SF / Person    Centralized vs. Dispersed Conference Rooms
  Conference Sizes and Counts vs. Workspaces       Conference Room Mixes by Size, Seats, Type
  Conference Technologies (AV, etc.)               Room Reservation & Enforcement Methods

GA also developed a comprehensive “5-Star” rating system, to be used for comparison
of design features, construction quality and employee amenities. The system is intended
for use in objectively evaluating the client‟s facilities and worker amenities world-wide.

  Based on findings, the client finalized and utilized new workspace standards for a major
  new facility, resulting in senior management support, and ultimately board approval.
 Based on these findings, the c

 2011 Guerin Associates, Inc.                5-2                      Confidential Information
All Rights Reserved                                                              908-903-9070
Projects                                                       www.guerinassociates.com


SPACE MANAGEMENT
Client: U. S. Software Company

This company had moved from high-growth to a cost-saving mode, and was interested
in evaluating two very different approaches it had adopted to internal space planning.
The client needed to evaluate the long-term implications of two radically different space
planning approaches for their 800K GSF headquarters facility.

GA reviewed and compared space utilization results by building and by floor. Findings
indicated that results of the „enhanced‟ scheme were not as dramatic as expected, due
to circulation requirements. Potential improvements were also identified in workspace
size, occupancy rates, and ratio of conference space to office workspace.

  Using conservative estimates to occupy and operate the facility, potential equivalent
  savings from these improvements is over $3.5 Million (minus workplace change costs).

SPACE UTILIZATION
Client: European-Based Chemicals Company

The facility is a North American corporate headquarters, with approximately 850K GSF.
Major wings of the building are linked with a series of building cores and atrium spaces.
GA analyzed three major aspects of overall planning:

        Space Utilization        Workspace Design     Occupancy Strategy

Space and Occupancy results were better than average. (Space Utilization, in fact, was
close to “best performer” levels.) Workspace Design, however, was found to be well
beyond average (over 40%) in allocation of building area.

  Based on these findings, the client created a corporate-wide task force to re-evaluate
  and potentially redesign workspace standards, with senior management support. If
  implemented, corporate treasury estimates 12 year after-tax cash flow of $106 Million.

SPACE UTILIZATION
Client: U.S. Pharmaceuticals Company

A major pharmaceuticals firm needed to reduce operating costs for its NJ headquarters
and area facilities. Among its concerns were the amount of office space, the costs of
satisfying user requirements, and the capital investment entailed in new facilities. Office
demands were rising, and rental space was unavailable in sufficient quantities.

Guerin Associates was asked to evaluate approximately 2.3M gross square feet of office
space. Existing plans were compared with four pharmaceutical / medical products
competitors, and “performance gaps” quantified. The client learned how much
additional internal capacity was available, and where planning could be improved.

  Based on this analysis of existing capacities, the client was able to confirm plans to
  delay over $50 Million in new construction.

 2011 Guerin Associates, Inc.               5-3                     Confidential Information
All Rights Reserved                                                           908-903-9070
Projects                                                       www.guerinassociates.com


MOVE MANAGEMENT STUDY
Client: U.S. Semiconductor Company

This firm has a high internal “churn rate,” with approximately 10,000 internal moves per
year in over fifty buildings. GA was asked to evaluate overall process costs and
effectiveness, to assist the client in major upcoming contract decisions. GA compared
detailed cost breakdowns, cycle times and similar service quality metrics with peer
companies and facilities in its own database. GA also reviewed the organization and its
processes, technologies and systems.

Numerous Key Performance Indicators were used to develop a “Value Analysis,”
balancing service quality with costs. An assessment of existing conditions --including a
report of potential cost savings and improvements-- was presented to the full
management staff.

In addition to identifying cost saving and performance enhancement opportunities, GA
assisted the client with contract scope definition, RFP questions, performance-based
contract approaches and service level metrics. GA was asked to identify vendors
providing move coordination and implementation services, and provided a list of
approximately 15 local and national candidates.

  Projected annual savings are conservatively estimated at $1.22 Million.

REAL ESTATE LOCATION STUDY
Client: International Chemicals Company

This client retained GA to study locations for a major office facility (300K - 500K GSF). GA
developed the general specifications for a building program, and confidentially
contacted local economic development agencies and development firms. Information
was also obtained from the US Department of Labor and similar public sources.

Analysis included:
        Land and construction costs
        Real estate and personal property taxes
        Local assessed / appraised value ratios
        Lease costs (using various lease types)
        Tenant improvement allowances
        Employment and tax incentives
        Utilities rates and incentives
        Historical labor costs

Estimated long term costs of ownership and operation were developed, comparing five
major metropolitan areas in different regions of the US.

  GA found differentials of 35%, representing potential 10 year savings of over $40 Million.




 2011 Guerin Associates, Inc.              5-4                      Confidential Information
All Rights Reserved                                                           908-903-9070
Projects                                                       www.guerinassociates.com


FACILITIES BENCHMARKING
Client: U.S. Pharmaceuticals Company

This client required comprehensive benchmarks for launch of a major new facility. Initial
occupancy is 1,400, with an ultimate population of approximately 5,000. Questions
addressed in this study included:

    How can world class service be achieved and maintained from the outset?

    What are the benchmarks to evaluate cost, performance and customer service?

    What specific measures reflect first class service? (Examples: % of work order time
     reported representing wrench time; % of work orders completed on time; %
     corrective maintenance; % preventive maintenance; etc.)

    How are other companies organized to deliver service? What are reasonable costs,
     staffing levels, utilities, etc.? What is the impact of union involvement?

    What is the extent of outsourcing? Vendor consolidation locally and regionally?

    What practices and technologies provide superior performance at lower cost?

Guerin Associates worked with twenty-five sites from twenty-two leading companies to
evaluate management methods, costs and performance. Participants were evaluated
and ranked in fourteen separate categories, including Maintenance & Operations,
Custodial, Space Planning, Security, Site Services, etc.

“Best performers” in each category were interviewed to validate data and understand
reasons for superior results. Results, analysis, recommendations and over 100 integrated
cost and performance metrics were presented in a detailed, comprehensive report.

Guerin Associates also helped the client contact and arrange visits to best performer
sites, for more extensive, firsthand observations and learning.



FACILITIES BENCHMARKING
Client: U.S. Computer Manufacturer

This project had the same functional scope as the project described above, plus
Automotive Fleet Management. Total facility size was approximately 850,000 SF, with
several additional buildings in planning.

    By applying GA‟s methodology to one new building alone, this client improved space
    utilization by approximately 25,000 SF (almost 10%), deferring future construction and
    increasing “internal rent” (costs charged to internal users) by $690,000 per year.




 2011 Guerin Associates, Inc.              5-5                      Confidential Information
All Rights Reserved                                                           908-903-9070
Commentary                                                          www.guerinassociates.com


TESTIMONIALS - Comments on Guerin Associates projects:

“This is very good work, and I really appreciate it. It's very helpful, and we'll probably be
using it not only to address our own group, but certainly with our CFO and the business
units, to show the great work we're doing to try to control costs."

                                                VP, Real Estate & Facility Services, High-Tech Company


"Regardless of what the data shows, this is just a great report. It's such clear information,
simple and easy to read. It's just great reading. I'm really happy with the overall look
and feel of the report. I couldn't be happier with it."

                                             Director, Global Real Estate Planning, High-Tech Company


"Thanks again for your hard and great work. We really appreciate it."

                                                      Business Planning Manager, High-Tech Company


"There are too many benchmarks out there that are meaningless . . . . This (study) is going
to be the cornerstone of the content for our offsite (budget review) meeting."

                                                VP, Real Estate & Facility Services, High-Tech Company


"You guys have provided a great service to us. You really have a clear understanding of
the business beyond the numbers. I look forward to working with you in the future."

                                            Director, Worldwide Planning & Design, High-Tech Company


"I attended your (IFMA World Workplace 2007) seminar on Project Management. It was
one of the best of the show . . . We currently have 22 projects going, all over the world . .
. I find that I am referring to your presentation repeatedly."

                                                               Facilities Manager, Internet Security Firm


"Your study was very instrumental in getting people in the business units to sign off on the
dotted line and agree, 'Yes, we're going to move into this building'. . . . It was ultimately a
board decision."

                                                                Project Manager, Chemicals Company


"When I saw your (Project Management) presentation (at IFMA World Workplace 2007)
I got excited . . . I said, „This is great! This is what I need'."

                                               Procurement Advisory Professional, High-Tech Company


"If you're trying to tell someone they need to change, you need more meat, it has to be
more accurate . . . (like Guerin Associates‟ studies).”

                                       Manager of Bank Business Planning, Architectural Consulting Firm




 2011 Guerin Associates, Inc.               6-1                           Confidential Information
All Rights Reserved                                                                   908-903-9070
Commentary                                                            www.guerinassociates.com


TESTIMONIALS - Comments on Guerin Associates projects:

“This is a great start . . . A lot of really good work has gone into this . . . It's leagues ahead
of anything anyone else has in the (client) organization.”

                                                  VP, Real Estate & Facility Services, High-Tech Company


“Great stuff! Excellent package. This is going to be very useful and impressive . . . (It's)
very exciting stuff.”
                                                       Business Planning Manager, High-Tech Company


“The report . . . and its content exceeded our expectations.”

                                                                     Facility Manager, Biotech Company


“I . . . was impressed with the level of quality and rigor in the study.”

                                              Senior Construction Project Manager, Pharmaceuticals Firm


“We looked around at a lot of options, and kept coming back to you. I'm convinced
you're the right person to do this job.”

                                                 Global Space Planning Manager, Networking Company


“You . . . have been a real pleasure to work with . . . very accessible and helpful, with
good camaraderie. (The project) gave us good direction on what we want to look at
and change . . . We know a lot more about our operation now than we did before.”

                                                   Director of Technology Services, Chemicals Company


“Overall, your detailed reports were quite good . . . Easy to understand . . . Your
professionalism was excellent.”

                                                 Facilities and Six Sigma Manager, Chemicals Company


“Thank you for putting together the final benchmark report with care. It has been a
pleasure to work with you . . . This report, being first of its kind, will certainly be invaluable
in the near future . . .”

                                                   Project and Six Sigma Manager, Chemicals Company


“You've done a great job for us. The decision board complimented us on what we did,
and you were part of that.”

                                                                 Project Manager, Chemicals Company


“My reason for asking for the meeting was simple: I've noted the level of respect they
have for their Guerin Reports. I aspire for us to have a similar level of respect and trust
from our customers.”
                                                      Director of New Business, Facilities Service Provider


 2011 Guerin Associates, Inc.                6-2                            Confidential Information
All Rights Reserved                                                                     908-903-9070
Key Personnel                                                     www.guerinassociates.com


KEY PERSONNEL

                             MICHAEL F. GUERIN AIA, PE, CEM, CFM, LEED®GA
                             A competent professional with 30+ years‟ experience in design,
                             facilities management and business consulting. A capable
                             leader with strong analytical abilities, who keeps the "big
                             picture" in focus. Well-balanced technical and personal skills,
                             with an emphasis on quality, integrity and good judgment.
                             Mike has a proven track record on a broad range of different
                             projects, and has spoken frequently at national conferences.




EXPERIENCE              GUERIN ASSOCIATES, INC.                                  Millington, NJ
1996 – Present          President

                        Consults with Fortune 500 companies, primarily in the high-tech, life
                        sciences, consumer products and chemicals industries. Helps
                        clients build comprehensive cost and performance improvement
                        programs, focusing on key metrics and executive dashboards.

                        Representative achievements:

                            Analyzed space utilization at the headquarters of a leading
                             chemicals company, identifying gaps of 40% in critical space
                             standards. Corporate treasury estimated potential twelve-year
                             after-tax positive cash flow of $106M (Million).

                            Identified differentials of 35% in costs of land, construction,
                             taxes, utilities and operating costs in a detailed location study
                             for a major prospective new facility (300-500K SF). Potential
                             ten-year cost advantages of recommended site exceed $43M.

                            Implemented the global manufacturing benchmarking
                             program for a major consumer products company, with first
                             year savings of over $5M, and long-term savings for 40+ plants
                             estimated at over $20M.

                            Analyzed operating costs and performance at dozens of
                             corporate facilities, consistently identifying millions in potential
                             annual savings, typically ten to twenty times project fees.




 2011 Guerin Associates, Inc.                7-1                       Confidential Information
All Rights Reserved                                                               908-903-9070
Key Personnel                                                   www.guerinassociates.com



SPEAKING EXPERIENCE                                                    MICHAEL F. GUERIN

                Excellence in Project Management – Hallmarks of Best Performers
                IFMA World Workplace in New Orleans, LA, and in Dallas, TX

                Operational Benchmarking – A Streamlined Approach
                Society of American Military Engineers, Philadelphia, PA

                Benchmark the Leanness of Your Capital Project Management
                Tradeline, Inc. Conference in St. Petersburg, FL

                Benchmarking – How to Demonstrate Value
                Mid-Atlantic Plant Engineering and FM Conference, Somerset, NJ

                Using Metrics to Demonstrate the Value of Facilities Services
                Northern NJ Plant Engineering Show in Edison, NJ

                Evidence Based Facilities Management –
                New Directions in Benchmarking
                IFMA World Workplace Conference in Philadelphia, PA

                How to Demonstrate Value with Key Costs and Metrics
                NJ IFMA Professional Development Conference, Bridgewater, NJ

                Translating Corporate Objectives Into an Accountable
                Design Program for Architects and Engineers
                IFMA World Workplace Conference in Salt Lake City, UT

                A Quantitative Tool For Translating Management Objectives
                Into Enforceable Project Criteria
                Tradeline, Inc. Conference in Scottsdale, AZ

                Benchmarking Facilities For Performance
                MN IFMA Program Panel Discussion, St. Paul, MN

                Using Key Metrics to Demonstrate Value
                IFMA World Workplace Conference in Toronto, Ontario

                Benchmarking and Process Improvement
                Tradeline, Inc. Conference in San Diego, CA

                Successful Cross-Industry Benchmarking
                IFMA World Workplace Conference in New Orleans, LA

                Space Planning and Performance Measurement
                Executive Forum in Basking Ridge, NJ

                World Class Space Management
                IDRC World Congress in Baltimore, MD

 2011 Guerin Associates, Inc.               7-2                      Confidential Information
All Rights Reserved                                                              908-903-9070
Key Personnel                                                www.guerinassociates.com



PERSONAL DATA                                                      MICHAEL F. GUERIN


EDUCATION               Princeton University         Master of Architecture, 1977
                        University of Pennsylvania   Bachelor of Arts, cum laude, 1973



PROFESSIONAL            LEED® Green Associate, 2009
CERTIFICATIONS &        Certified Facility Manager, 2009
REGISTRATIONS           Certified Energy Manager, 2007
                        National Council of Arch Registration Boards, 1992-2008
                        Professional Engineer, NJ, since 1989
                        Registered Architect, NJ, since 1982



PROFESSIONAL            American Institute of Architects
AFFILIATIONS            New Jersey Society of Architects
                        International Facility Management Association
                        Association of Energy Engineers
                        US Green Building Council



COMMUNITY               Honorary Chairman, NJ Business Advisory Council
RECOGNITION             Recipient, BAC National Leadership Award
                        Recipient, BAC 2003 “Businessman of the Year” Award




 2011 Guerin Associates, Inc.              7-3                    Confidential Information
All Rights Reserved                                                         908-903-9070
Contact Information                                             www.guerinassociates.com




            Thank you for your interest in Guerin Associates.
                           For more information please contact:




                  Michael F. Guerin AIA, PE, CEM, CFM, LEED®GA
                                 President, Guerin Associates Inc.
                                 mguerin@guerinassociates.com
                                        908-903-9070

                                      or visit our website:
                                   www.guerinassociates.com




 2011 Guerin Associates, Inc.                 8-1                   Confidential Information
All Rights Reserved                                                           908-903-9070

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Guerin Associates 2011

  • 1. GUERIN ASSOCIATES, INC. Consultants in Best Practices ARCHITECTURE │ ENGINEERING │ REAL ESTATE │ FACILITIES MANAGEMENT │ ENERGY & SUSTAINABILITY. OPENING A WINDOW TO WORLD CLASS PERFORMANCE GUERIN Michael F. Guerin AIA, PE, CEM, CFM, LEED® GA mguerin@guerinassociates.com 908-903-9070 ASSOCIATES INC.
  • 2. Contents www.guerinassociates.com Section Introduction 1 News 2 Methodology 3 Services 4 Projects 5 Commentary 6 Key Personnel 7 Contact Information 8 For information on Mike Guerin, please go to LinkedIn.com, and search for his profile under “Michael Guerin AIA, PE.” For information on procuring Guerin Associates‟ consulting services through an American Express account, call 908-903-9070 for GA‟s vendor information. NOTICE: This document contains confidential and/or proprietary information from Guerin Associates, Inc. All rights in connection with intellectual property, methodologies, graphics and data are reserved. This material may not be used, published or distributed to other parties without prior written permission from Guerin Associates, Inc. For additional information, please contact GA at 908-903-9070 or www.guerinassociates.com.
  • 3. Introduction www.guerinassociates.com OVERVIEW Guerin Associates is a consulting firm serving America's leading companies. GA’s clients have included numerous industry leaders, such as: Advance PCS Applied Materials BASF BlueCross BlueShield Bristol-Myers Squibb Chevron Chubb & Son Colliers Dell Computer Dow Corning DuPont Eastman Chemical Harley-Davidson Hewlett-Packard IBM Johnson & Johnson Juniper Networks Lam Research Livermore Research Merck Nabisco Nike Palm PeopleSoft Pfizer Pharmacia Rubbermaid Silicon Graphics Telcordia Thrivent Financial United Properties 3Com 3M Note: Some additional firms not listed due to contractual confidentiality agreements Nearly 150 companies have participated in GA studies, on topics including: Facilities Management Energy & Sustainability Real Estate Project Management Move Management A/E Peer Review Corporate Services Employee Services Capital Projects What do people say about Guerin Associates? "I was very impressed with the quality of the work you do. It was well organized and easy to understand . . . You put it together in a way that's very useful." "I reference your report often. It's a great tool when I need reassurance, comparison, confirmation . . . thanks for all your hard work, it is paying off." "Thanks for justifying my confidence in you."  2011 Guerin Associates, Inc. 1-1 Confidential Information All Rights Reserved 908-903-9070
  • 4. Introduction www.guerinassociates.com FACILITIES FORUM® Guerin Associates conducts conferences on current business issues and challenges. Mike Guerin (second from right) presents Best Performer awards to (from left) Dan Latal of Dow Corning, Robert Papa of Bristol-Myers Squibb and Ray Westervelt of AT&T (far right). Business leaders meet to share experiences, ideas Facility managers from leading companies gathered December 6 to exchange business information and ideas, in a cooperative workshop known as “Facilities Forum.” Hosted by BASF at its North American headquarters in Mount Olive, the session was managed by Guerin Associates, Inc. Representatives from AT&T, BASF, Bristol-Myers Squibb, Dow Corning, Lucent Technologies and Sarnoff Corporation met to share data, ideas and experience on a number of current management issues. Guerin Associates presented awards to overall “best performers,” and a number of attendees gave presentations on how their companies have improved performance while lowering costs. From the Bernardsville News, Observer Tribune, Echoes Sentinel, Hunterdon Review, Randolph Reporter, Mt. Olive Chronicle and Roxbury Register, May 24, 2001. (Guerin Associates Photo)  2011 Guerin Associates, Inc. 1-2 Confidential Information All Rights Reserved 908-903-9070
  • 5. Introduction www.guerinassociates.com VALUES INSIGHT . . . into successful methods and practices INNOVATION . . . matching external breakthroughs with internal needs INTEGRITY . . . in managing information, and in working with people APPROACH Guerin Associates‟ approach is based on two critical success factors: Clear, “Apples to Apples” definitions and comparisons A “Value Methodology” focused on higher service at lower cost Experienced leaders know it takes more than data to improve a business. We compare different companies and industries to identify "best practices." We then recommend strategies to close gaps with "best performers." We also help clients implement improvements, assisting them in adopting best practices, redesigning business processes, developing performance management programs and building executive dashboards. INFORMATION For more information on Guerin Associates please contact Michael F. Guerin AIA, PE, CEM, CFM, LEED®GA President, Guerin Associates Inc. mguerin@guerinassociates.com 908-903-9070 or visit our website: www.guerinassociates.com  2011 Guerin Associates, Inc. 1-3 Confidential Information All Rights Reserved 908-903-9070
  • 6. News www.guerinassociates.com Achieving & Demonstrating Value G U ER IN AS S O CI AT E S In Today’s Business Climate Many organizations use numerous cost and performance metrics to evaluate and monitor effectiveness, especially vis-à-vis their peers. Michael F. Guerin addressed over 200 attendees at IFMA’s World Workplace on Excellence in Project Management – Some acquire data from published sources. Others rely on service Hallmarks of Best Performers. providers. Firms using these sources face a big challenge, however: Assuring themselves --and others-- that data is correctly Mike Guerin also addressed Tradeline’s interpreted, and that resulting decisions are objective and unbiased. “Lean Management Models” Conference on Benchmarks for Capital Projects. The TOTAL VALUE AUDIT is an effective alternative that:  Determines objectively where you stand compared to peers  Quantifies gaps in costs, staffing, productivity and quality  Zeroes in quickly on major savings and improvements  Challenges inertia with objective, external data  Identifies and adapts tested “best practices”  Avoids re-inventing proven solutions An evaluation done by an outside third party can significantly reduce management skepticism toward positive data. It also lowers internal staff resistance to any negative findings. Finally, it provides realistic, achievable goals, and tested methods to achieve them. Most participants find that audits reveal unexpected opportunities, He explained how those responsible for and solutions to key problems. Best performers know the future is capital programs are using analytical a moving target, and use the data to drive continuous improvement. tools to improve performance tracking and project management results. Guerin Associates can help you acquire this business intelligence. Contact us for information about Total Value Audits, or GA’s unique Mike’s background includes over ten EXECUTIVE DASHBOARD for regular performance management years in business consulting, ten years in corporate services, and ten years in architecture, engineering and construction. Critical Success Factors: Guerin Associates works with many of America’s leading firms to reduce costs  Use a third party to maintain objectivity & confidentiality and improve performance, by applying their unique “value methodology.”  Strive for actionable, “apples to apples” information  Focus on positive, win-win outcomes: Their clients include industry leaders from the biotech, pharmaceuticals,  Proof where costs and performance are well-managed petrochemicals, consumer products and financial services areas, among others.  Tested solutions to use where improvement is needed For additional information, contact: mguerin@guerinassociates.com www.guerinassociates.com 908-903-9070  2011 Guerin Associates, Inc. 2-1 Confidential Information All Rights Reserved 908-903-9070
  • 7. Methodology www.guerinassociates.com Operational Data may be obtained as part of a service provider‟s contract. Such reports may be based only on their own customers, and more importantly, they may not be free of bias. Vendors have an understandable incentive to report that their costs are reasonable. Conversely, prospective new vendors may be tempted to report that your costs are too high, in hopes of obtaining work. National or local trade associations and consortium studies provide excellent, unbiased data. They generally do not customize reports for specific facilities or different operational needs, or scrutinize your data for consistency with others. Because they work with individual firms, third parties such as Guerin Associates can tailor studies to specific facilities. They also serve a role similar to a fiduciary, where the primary objective is achieving the best interests of the client. Question: Is my information accurate, unbiased and actionable? Internal Independent Studies Third Party Studies Vendor y ilit Consortium Studies ab Studies Level of Customization n c tio A Local Trade Assn Studies Prospective Vendors National Trade Assn Studies Degree of Objectivity  2011 Guerin Associates, Inc. 3-1 Confidential Information All Rights Reserved 908-903-9070
  • 8. Services www.guerinassociates.com SERVICE OFFERINGS GA helps compare, assess, improve and articulate your Total Value Proposition. We accomplish this through an integrated strategy that can address all aspects of Real Estate and Facilities Management, providing a Total Value Assessment. REAL ESTATE SERVICES TOTAL FACILITY COSTS Analyze your global, US, regional and local costs of owning, leasing and operating facilities. Compare overhead expenses often overlooked, and operating cost ratios often misinterpreted. SPACE UTILIZATION Analyze space utilization to quantify how each of three specific, key factors contributes to underperforming facilities. See how Alternative Workplaces and Telework can reduce costs. STRATEGIC PLANNING Review your portfolio, and plan for transition to an optimal, long-term strategic facilities plan. Obtain cost data to support location selection. “VALUE BY DESIGN” Optimize environmental and economic goals, through analysis of carbon output, space standards, worker amenities and impartial, professional peer review of A/E designs. FACILITIES MANAGEMENT SERVICES CUSTOMER ALIGNMENT Evaluate customer satisfaction in core customer accounts. We interview selected individuals, analyze gaps between needs and KPI goals, and identify any major service misalignments. COST BENCHMARKING Compare your costs per SF, per workspace, per person, etc. with dozens of other facilities. GA‟s crystal clear definitions result in high- quality, apples-to-apples cost comparisons. ENERGY BENCHMARKING Analyze utilities costs, fuel consumption and best practices in energy management, based on detailed comparisons with similar sites. OPERATIONS ANALYSIS Supplement cost benchmarking with over 150 KPIs (key performance indicators). Identify the “Value Ratio” (balancing service levels with costs) compared with other firms.  2011 Guerin Associates, Inc. 4-1 Confidential Information All Rights Reserved 908-903-9070
  • 9. Projects www.guerinassociates.com FACILITIES BENCHMARKING Client: U.S. Semiconductor Company With significant new mergers and acquisition activity, this company wished to obtain internal and external benchmark comparisons, clear cost savings and improvement opportunities. GA analyzed data in both the client‟s accounting categories, and GA‟s benchmarking classifications. Key Performance Indicators were applied in each area, to assess the relative value of services versus costs. Workshops were held with staffing groups to evaluate cost differentials, and review and consider “best practices” to improve performance in each function. Project scope included: Maintenance & Operations Custodial Site Costs & Utilities Space Planning Move Management Project Management Reprographics Security Shuttles Food Service Fitness Centers Retail Services Estimated long term costs of ownership and operation were developed, comparing five major metropolitan areas in different regions of the US. Estimated potential savings, based on identified cost gaps, are $2 - $5 Million per year. Early reports indicate expected savings in utilities alone of over $1.0 Million per year. FACILITIES BENCHMARKING Client: U.S. Semiconductor Company The client had conducted internal benchmarking among six of its major sites, totaling 6 million GSF. External cost benchmarks were sought from Guerin Associates to complement these efforts, and provide a new perspective on performance measurement and “best practices” in facilities management for non-manufacturing areas. The project scope included: Space Utilization Workplace Design Occupancy Strategies CAD/CAFM Systems Relocation Management Design & Construction Maintenance & Ops Custodial & Housekeeping Food Services Mail & Copy Services Security A Kickoff Orientation workshop was conducted to review survey forms and answer questions from the facilities staff. Data collection took place over a three month period. After analysis of the data, a Results Workshop was held at one of the sites. Numerous improvement and cost saving recommendations were provided for this site, with representatives from the other five sites in attendance. The Final Report provided detailed analysis for each of the six sites. Numerous improvement and cost saving recommendations were provided for this site, with representatives from the other five sites in attendance. The Final Report provided detailed analysis for each of the six sites.  2011 Guerin Associates, Inc. 5-1 Confidential Information All Rights Reserved 908-903-9070
  • 10. Projects www.guerinassociates.com FACILITIES BENCHMARKING Client: U.S. Computer Manufacturer Due to a large acquisition, this firm managed facilities in several Midwest and West Coast locations. Guerin Associates coordinated data collection and validation. Mid-year data was adjusted to achieve a common reporting year. Site & Utilities costs were normalized to account for regional variations. The project scope included these service areas: Maintenance & Op‟s Custodial Roads & Grounds Utilities Space Planning Move Management Project Management Mail & Express Mail Reprographics Conference Room Mgt. Security Food Service Fitness Centers Retail Services The Final Report was presented on-site to a staff of about twenty-five managers. Estimated potential savings, based on identified cost gaps, equal nearly $3 Million. ENERGY BENCHMARKING Clients: Major Pharmaceuticals & Chemicals Companies Guerin Associates launched the EMCS (Energy Management Consortium Study), to allow large firms to objectively compare energy costs and practices in a confidential format. Five firms submitted detailed data for 11 US sites, and one each in Switzerland and Brazil. GA‟s “Value Methodology” was applied to report costs relative to service. Fuel costs were compared per SF and per MBTU. Firms with excellent scores in comfort, air quality, budget compliance, waste management, etc. received high service levels (KPIs). Companies demonstrating low utilities costs, high service levels and advanced energy management practices were highlighted as “best performers” of the EMCS project. FACILITY SELECTION Client: US-Based Chemicals Company The facility selection involved a major new office building in downtown Houston. GA conducted a study of peer firms and facilities, to compare and analyze these areas: Open vs. Closed, Single vs. Shared Spaces Workspace Standard Areas and Footprints Variation by Size, Features and Accessories Assignment by Grade Level and Job Function Assignment by Business Unit, Avg. SF / Person Centralized vs. Dispersed Conference Rooms Conference Sizes and Counts vs. Workspaces Conference Room Mixes by Size, Seats, Type Conference Technologies (AV, etc.) Room Reservation & Enforcement Methods GA also developed a comprehensive “5-Star” rating system, to be used for comparison of design features, construction quality and employee amenities. The system is intended for use in objectively evaluating the client‟s facilities and worker amenities world-wide. Based on findings, the client finalized and utilized new workspace standards for a major new facility, resulting in senior management support, and ultimately board approval. Based on these findings, the c  2011 Guerin Associates, Inc. 5-2 Confidential Information All Rights Reserved 908-903-9070
  • 11. Projects www.guerinassociates.com SPACE MANAGEMENT Client: U. S. Software Company This company had moved from high-growth to a cost-saving mode, and was interested in evaluating two very different approaches it had adopted to internal space planning. The client needed to evaluate the long-term implications of two radically different space planning approaches for their 800K GSF headquarters facility. GA reviewed and compared space utilization results by building and by floor. Findings indicated that results of the „enhanced‟ scheme were not as dramatic as expected, due to circulation requirements. Potential improvements were also identified in workspace size, occupancy rates, and ratio of conference space to office workspace. Using conservative estimates to occupy and operate the facility, potential equivalent savings from these improvements is over $3.5 Million (minus workplace change costs). SPACE UTILIZATION Client: European-Based Chemicals Company The facility is a North American corporate headquarters, with approximately 850K GSF. Major wings of the building are linked with a series of building cores and atrium spaces. GA analyzed three major aspects of overall planning: Space Utilization Workspace Design Occupancy Strategy Space and Occupancy results were better than average. (Space Utilization, in fact, was close to “best performer” levels.) Workspace Design, however, was found to be well beyond average (over 40%) in allocation of building area. Based on these findings, the client created a corporate-wide task force to re-evaluate and potentially redesign workspace standards, with senior management support. If implemented, corporate treasury estimates 12 year after-tax cash flow of $106 Million. SPACE UTILIZATION Client: U.S. Pharmaceuticals Company A major pharmaceuticals firm needed to reduce operating costs for its NJ headquarters and area facilities. Among its concerns were the amount of office space, the costs of satisfying user requirements, and the capital investment entailed in new facilities. Office demands were rising, and rental space was unavailable in sufficient quantities. Guerin Associates was asked to evaluate approximately 2.3M gross square feet of office space. Existing plans were compared with four pharmaceutical / medical products competitors, and “performance gaps” quantified. The client learned how much additional internal capacity was available, and where planning could be improved. Based on this analysis of existing capacities, the client was able to confirm plans to delay over $50 Million in new construction.  2011 Guerin Associates, Inc. 5-3 Confidential Information All Rights Reserved 908-903-9070
  • 12. Projects www.guerinassociates.com MOVE MANAGEMENT STUDY Client: U.S. Semiconductor Company This firm has a high internal “churn rate,” with approximately 10,000 internal moves per year in over fifty buildings. GA was asked to evaluate overall process costs and effectiveness, to assist the client in major upcoming contract decisions. GA compared detailed cost breakdowns, cycle times and similar service quality metrics with peer companies and facilities in its own database. GA also reviewed the organization and its processes, technologies and systems. Numerous Key Performance Indicators were used to develop a “Value Analysis,” balancing service quality with costs. An assessment of existing conditions --including a report of potential cost savings and improvements-- was presented to the full management staff. In addition to identifying cost saving and performance enhancement opportunities, GA assisted the client with contract scope definition, RFP questions, performance-based contract approaches and service level metrics. GA was asked to identify vendors providing move coordination and implementation services, and provided a list of approximately 15 local and national candidates. Projected annual savings are conservatively estimated at $1.22 Million. REAL ESTATE LOCATION STUDY Client: International Chemicals Company This client retained GA to study locations for a major office facility (300K - 500K GSF). GA developed the general specifications for a building program, and confidentially contacted local economic development agencies and development firms. Information was also obtained from the US Department of Labor and similar public sources. Analysis included: Land and construction costs Real estate and personal property taxes Local assessed / appraised value ratios Lease costs (using various lease types) Tenant improvement allowances Employment and tax incentives Utilities rates and incentives Historical labor costs Estimated long term costs of ownership and operation were developed, comparing five major metropolitan areas in different regions of the US. GA found differentials of 35%, representing potential 10 year savings of over $40 Million.  2011 Guerin Associates, Inc. 5-4 Confidential Information All Rights Reserved 908-903-9070
  • 13. Projects www.guerinassociates.com FACILITIES BENCHMARKING Client: U.S. Pharmaceuticals Company This client required comprehensive benchmarks for launch of a major new facility. Initial occupancy is 1,400, with an ultimate population of approximately 5,000. Questions addressed in this study included:  How can world class service be achieved and maintained from the outset?  What are the benchmarks to evaluate cost, performance and customer service?  What specific measures reflect first class service? (Examples: % of work order time reported representing wrench time; % of work orders completed on time; % corrective maintenance; % preventive maintenance; etc.)  How are other companies organized to deliver service? What are reasonable costs, staffing levels, utilities, etc.? What is the impact of union involvement?  What is the extent of outsourcing? Vendor consolidation locally and regionally?  What practices and technologies provide superior performance at lower cost? Guerin Associates worked with twenty-five sites from twenty-two leading companies to evaluate management methods, costs and performance. Participants were evaluated and ranked in fourteen separate categories, including Maintenance & Operations, Custodial, Space Planning, Security, Site Services, etc. “Best performers” in each category were interviewed to validate data and understand reasons for superior results. Results, analysis, recommendations and over 100 integrated cost and performance metrics were presented in a detailed, comprehensive report. Guerin Associates also helped the client contact and arrange visits to best performer sites, for more extensive, firsthand observations and learning. FACILITIES BENCHMARKING Client: U.S. Computer Manufacturer This project had the same functional scope as the project described above, plus Automotive Fleet Management. Total facility size was approximately 850,000 SF, with several additional buildings in planning. By applying GA‟s methodology to one new building alone, this client improved space utilization by approximately 25,000 SF (almost 10%), deferring future construction and increasing “internal rent” (costs charged to internal users) by $690,000 per year.  2011 Guerin Associates, Inc. 5-5 Confidential Information All Rights Reserved 908-903-9070
  • 14. Commentary www.guerinassociates.com TESTIMONIALS - Comments on Guerin Associates projects: “This is very good work, and I really appreciate it. It's very helpful, and we'll probably be using it not only to address our own group, but certainly with our CFO and the business units, to show the great work we're doing to try to control costs." VP, Real Estate & Facility Services, High-Tech Company "Regardless of what the data shows, this is just a great report. It's such clear information, simple and easy to read. It's just great reading. I'm really happy with the overall look and feel of the report. I couldn't be happier with it." Director, Global Real Estate Planning, High-Tech Company "Thanks again for your hard and great work. We really appreciate it." Business Planning Manager, High-Tech Company "There are too many benchmarks out there that are meaningless . . . . This (study) is going to be the cornerstone of the content for our offsite (budget review) meeting." VP, Real Estate & Facility Services, High-Tech Company "You guys have provided a great service to us. You really have a clear understanding of the business beyond the numbers. I look forward to working with you in the future." Director, Worldwide Planning & Design, High-Tech Company "I attended your (IFMA World Workplace 2007) seminar on Project Management. It was one of the best of the show . . . We currently have 22 projects going, all over the world . . . I find that I am referring to your presentation repeatedly." Facilities Manager, Internet Security Firm "Your study was very instrumental in getting people in the business units to sign off on the dotted line and agree, 'Yes, we're going to move into this building'. . . . It was ultimately a board decision." Project Manager, Chemicals Company "When I saw your (Project Management) presentation (at IFMA World Workplace 2007) I got excited . . . I said, „This is great! This is what I need'." Procurement Advisory Professional, High-Tech Company "If you're trying to tell someone they need to change, you need more meat, it has to be more accurate . . . (like Guerin Associates‟ studies).” Manager of Bank Business Planning, Architectural Consulting Firm  2011 Guerin Associates, Inc. 6-1 Confidential Information All Rights Reserved 908-903-9070
  • 15. Commentary www.guerinassociates.com TESTIMONIALS - Comments on Guerin Associates projects: “This is a great start . . . A lot of really good work has gone into this . . . It's leagues ahead of anything anyone else has in the (client) organization.” VP, Real Estate & Facility Services, High-Tech Company “Great stuff! Excellent package. This is going to be very useful and impressive . . . (It's) very exciting stuff.” Business Planning Manager, High-Tech Company “The report . . . and its content exceeded our expectations.” Facility Manager, Biotech Company “I . . . was impressed with the level of quality and rigor in the study.” Senior Construction Project Manager, Pharmaceuticals Firm “We looked around at a lot of options, and kept coming back to you. I'm convinced you're the right person to do this job.” Global Space Planning Manager, Networking Company “You . . . have been a real pleasure to work with . . . very accessible and helpful, with good camaraderie. (The project) gave us good direction on what we want to look at and change . . . We know a lot more about our operation now than we did before.” Director of Technology Services, Chemicals Company “Overall, your detailed reports were quite good . . . Easy to understand . . . Your professionalism was excellent.” Facilities and Six Sigma Manager, Chemicals Company “Thank you for putting together the final benchmark report with care. It has been a pleasure to work with you . . . This report, being first of its kind, will certainly be invaluable in the near future . . .” Project and Six Sigma Manager, Chemicals Company “You've done a great job for us. The decision board complimented us on what we did, and you were part of that.” Project Manager, Chemicals Company “My reason for asking for the meeting was simple: I've noted the level of respect they have for their Guerin Reports. I aspire for us to have a similar level of respect and trust from our customers.” Director of New Business, Facilities Service Provider  2011 Guerin Associates, Inc. 6-2 Confidential Information All Rights Reserved 908-903-9070
  • 16. Key Personnel www.guerinassociates.com KEY PERSONNEL MICHAEL F. GUERIN AIA, PE, CEM, CFM, LEED®GA A competent professional with 30+ years‟ experience in design, facilities management and business consulting. A capable leader with strong analytical abilities, who keeps the "big picture" in focus. Well-balanced technical and personal skills, with an emphasis on quality, integrity and good judgment. Mike has a proven track record on a broad range of different projects, and has spoken frequently at national conferences. EXPERIENCE GUERIN ASSOCIATES, INC. Millington, NJ 1996 – Present President Consults with Fortune 500 companies, primarily in the high-tech, life sciences, consumer products and chemicals industries. Helps clients build comprehensive cost and performance improvement programs, focusing on key metrics and executive dashboards. Representative achievements:  Analyzed space utilization at the headquarters of a leading chemicals company, identifying gaps of 40% in critical space standards. Corporate treasury estimated potential twelve-year after-tax positive cash flow of $106M (Million).  Identified differentials of 35% in costs of land, construction, taxes, utilities and operating costs in a detailed location study for a major prospective new facility (300-500K SF). Potential ten-year cost advantages of recommended site exceed $43M.  Implemented the global manufacturing benchmarking program for a major consumer products company, with first year savings of over $5M, and long-term savings for 40+ plants estimated at over $20M.  Analyzed operating costs and performance at dozens of corporate facilities, consistently identifying millions in potential annual savings, typically ten to twenty times project fees.  2011 Guerin Associates, Inc. 7-1 Confidential Information All Rights Reserved 908-903-9070
  • 17. Key Personnel www.guerinassociates.com SPEAKING EXPERIENCE MICHAEL F. GUERIN Excellence in Project Management – Hallmarks of Best Performers IFMA World Workplace in New Orleans, LA, and in Dallas, TX Operational Benchmarking – A Streamlined Approach Society of American Military Engineers, Philadelphia, PA Benchmark the Leanness of Your Capital Project Management Tradeline, Inc. Conference in St. Petersburg, FL Benchmarking – How to Demonstrate Value Mid-Atlantic Plant Engineering and FM Conference, Somerset, NJ Using Metrics to Demonstrate the Value of Facilities Services Northern NJ Plant Engineering Show in Edison, NJ Evidence Based Facilities Management – New Directions in Benchmarking IFMA World Workplace Conference in Philadelphia, PA How to Demonstrate Value with Key Costs and Metrics NJ IFMA Professional Development Conference, Bridgewater, NJ Translating Corporate Objectives Into an Accountable Design Program for Architects and Engineers IFMA World Workplace Conference in Salt Lake City, UT A Quantitative Tool For Translating Management Objectives Into Enforceable Project Criteria Tradeline, Inc. Conference in Scottsdale, AZ Benchmarking Facilities For Performance MN IFMA Program Panel Discussion, St. Paul, MN Using Key Metrics to Demonstrate Value IFMA World Workplace Conference in Toronto, Ontario Benchmarking and Process Improvement Tradeline, Inc. Conference in San Diego, CA Successful Cross-Industry Benchmarking IFMA World Workplace Conference in New Orleans, LA Space Planning and Performance Measurement Executive Forum in Basking Ridge, NJ World Class Space Management IDRC World Congress in Baltimore, MD  2011 Guerin Associates, Inc. 7-2 Confidential Information All Rights Reserved 908-903-9070
  • 18. Key Personnel www.guerinassociates.com PERSONAL DATA MICHAEL F. GUERIN EDUCATION Princeton University Master of Architecture, 1977 University of Pennsylvania Bachelor of Arts, cum laude, 1973 PROFESSIONAL LEED® Green Associate, 2009 CERTIFICATIONS & Certified Facility Manager, 2009 REGISTRATIONS Certified Energy Manager, 2007 National Council of Arch Registration Boards, 1992-2008 Professional Engineer, NJ, since 1989 Registered Architect, NJ, since 1982 PROFESSIONAL American Institute of Architects AFFILIATIONS New Jersey Society of Architects International Facility Management Association Association of Energy Engineers US Green Building Council COMMUNITY Honorary Chairman, NJ Business Advisory Council RECOGNITION Recipient, BAC National Leadership Award Recipient, BAC 2003 “Businessman of the Year” Award  2011 Guerin Associates, Inc. 7-3 Confidential Information All Rights Reserved 908-903-9070
  • 19. Contact Information www.guerinassociates.com Thank you for your interest in Guerin Associates. For more information please contact: Michael F. Guerin AIA, PE, CEM, CFM, LEED®GA President, Guerin Associates Inc. mguerin@guerinassociates.com 908-903-9070 or visit our website: www.guerinassociates.com  2011 Guerin Associates, Inc. 8-1 Confidential Information All Rights Reserved 908-903-9070