Northwestern Univ. Human Capital Conference
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The document discusses how creating a connection culture in the workplace can boost employee engagement and productivity. It outlines that employee trust and cooperation are currently low, with only 25% of US workers engaged. Research shows connection at work enhances attention, reduces fear/worry, and increases trust, creativity and problem solving. The document proposes that organizations focus on developing core elements like human value, inspiring identity, and knowledge flow to create a more connected culture with committed members and servant leaders.
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Northwestern Univ. Human Capital Conference
- 1. Creating a Connection Culture THINK TANK
- 6. RESEARCH
- 11. PSYCHOLOGY Meaning Personal Growth Autonomy (Freedom) Recognition Belonging Respect Human needs to thrive:
- 21. THE CORPORATE EQUATION + Task Excellence The Connection Culture
- 22. ELEMENTS OF CONNECTION Core Elements 1. Human Value 2. Inspiring Identity 3. Knowledge Flow Enabling Elements 4. Committed Members 5. Servant Leaders
- 23. THE CONNECTION CULTURE V ision (Inspiring Identity) V alue (Human Value) V oice (Knowledge Flow) Easy way to remember the Core Elements:
- 25. VISION
- 26. VISION
- 27. VISION
- 32. VALUE
- 33. VALUE
- 34. VALUE
- 35. VALUE
- 36. From: Morrow Lara (Human Resources) Sent: Thursday, September 06, 2007 4:31 PM To: Shipp Lance; Spiegelman Paul Cc: Carter Tracey (Human Resources); Pryor Andrew Subject: Beryl Cares Allan Follett Provider Services Call Advisor (New BBB member) Allan had surgery on his Achilles tendon. It is a sports injury. He will be out a few weeks. Flowers sent. VALUE
- 39. VOICE
- 40. VOICE
- 41. VOICE According to her colleagues: “She told us everything, stuff we didn’t want to know [like how close we were to running out of cash].” “Part of her DNA is to tell you the good, the bad, and the ugly.”
- 42. VOICE
- 43. 1. Leader fails to encourage other points of view 2. Internal rivals 3. Fiefdoms 4. Isolationist culture KNOWLEDGE TRAPS
- 45. CONNECTION FORMULA V ISION + V ALUE + V OICE = Connection
- 46. ELEMENTS OF CONNECTION Core Elements 1. Human Value 2. Inspiring Identity 3. Knowledge Flow Enabling Elements 4. Committed Members 5. Servant Leaders
- 49. “ Ability may get you to the top but it takes character to keep you there.” -- Legendary UCLA basketball coach John Wooden CHARACTER STRENGTHS
- 50. CHARACTER STRENGTHS “ Coach Wooden had a profound influence on me as an athlete, but an even greater influence on me as a human being. He is responsible, in part, for the person I am today.” - Kareem Abdul Jabbar
- 52. “… while there are indeed great, often unfathomable forces in history before which even the most exceptional of individuals seem insignificant, the wonder is how often events turn upon a single personality, or the quality we call character.” -- Historian David McCullough CHARACTER STRENGTHS
- 53. “ I have a dream that my four little children will one day live in a nation where they will not be judged by the color of their skin but by the content of their character.” ” -- Rev. Martin Luther King, Jr. CHARACTER STRENGTHS
- 55. American Psychology Association study Leading psychologists Global study Identified 24 specific character strengths CHARACTER STRENGTHS
- 56. CHARACTER STRENGTHS General George C. Marshall
- 57. CHARACTER STRENGTHS “ I’m sorry Mr. President, I don’t agree with you at all.” -- General George C. Marshall
- 59. “ Most men are slaves of ambition. General Marshall is a slave of his duties.” “ I have never seen a task of such magnitude performed by a man” “ You have inspired us with your single-mindedness of purpose and selfless devotion to our common cause.” CHARACTER STRENGTHS -- Senator Henry Stimson -- British Officers’ Letter to Marshall
- 60. “… when I disapprove [of Marshall’s recommendations], I don’t have to look over my shoulder to see which way he is going…I know he is going…to give me the most loyal support as chief of staff that any president could wish.” -- President Franklin Delano Roosevelt CHARACTER STRENGTHS
- 61. “ Our policy is directed not against any country or doctrine but against hunger, desperation, and chaos.” -- George C. Marshall Speech at Harvard University in 1953 The Marshall Plan CHARACTER STRENGTHS
- 62. CHARACTER AND CONNECTION Who will you choose to become? Intentional Disconnector Unintentional Disconnector Intentional Connector
- 64. SERVANT LEADERS The Connection Culture
- 65. Actionable examples 20 stories of great leaders Questions for team study LEARN FROM LEADERS Free download for the next 2 days at: www.MichaelLeeStallard.com
Notes de l'éditeur
- WWII AMERICA BEHIND NAZIS IN MILITARY INFRASTRUCTURE FDR PLANT VISITS YOUNG PILOT HEWITT WHELESS TX RIVERTERS AND WELDERS --> FREEDOM FIGHTERS FROM 1941 UNTIL 1945 AMERICA OUTPRODUCED NAZIS 3to1 BUILT NEARLY 300,000 AIRCRAFT
- STEVE JOBS RETURNED TO APPLE IN 1996 FOLLOWING A 12 YR EXILE Lost its way FORGOT WHO IT WAS THINK DIFFERENT AD CAMPAIGN READ THE “HERES TO THE REBELS” ADVERTISING COPY WERE NOT TECHNOLOGISTS, WERE ARTISTS AND INNOVATORS WHO ARE CHANGING THE WORLD BY CREATING TOOLS FOR PEOPLE LIKE US TODAY, APPLE MKT VALUE HAS SOARED, MOST RESPECTED COMPANY IN AMERICA ACCORDING TO FORTUNE MAGAZINE POLL
- Acquired in 1987 Creating a community and connection make empls proud Howard Schultz book about it 15,000 coffeehouses in 42 countries Third place outside of home and work
- 2000 started….Met w/95% of new employees! Travels one day each week “ most airlines treat passengers like cattle and that Jet Blue is different because they make personal connections with their passengers.” Makes them feel valued 2007 Valentines Day massacre…emails, YouTube, Letterman recovered customer goodwill
- PAUL SPIEGELMAN CEO OF BERYL COMPANIES A CALL CENTER OUTSOURCING FIRM FOR HOSPITALS RECOGNIZED AS ONE OF THE BEST COMPANIES TO WORK FOR IN AMERICA
- WHEN AN EMPLOYEE IS IN NEED, SOMEONE AT BERYL CAN GET ONLINE IN FILL OUT A FORM THAT GOES TO THE PERSONS SUPERVISOR, HEAD OF HUMAN RESOURCES AND THE CEO. THEY RESPOND IN SOME WAY. IN THIS CASE PAUL SPIEGELMAN THE CEO SEND A PERSONAL NOTE TO AN EMPLOYEE WHO WAS INJURED
- EARLY 1980S HELPFUL CASSADRAS/ CONSTRUCTIVE CONFRONTATION OUT OF THE MEMORY BUSINESS 13 YRS LATER LARGEST NON PROP CHIP MAKER IN WORLD…LARGER THAN NEXT 3 COMPETITORS COMBINED
- 2000 BECAME CEO Actively seeks people’s opinions. tell them what’s honestly on his mind before he asks them to share “ get the moose out of the closets” In his first 12 months, 2.5X increase in employee approval of P&G’s leadership and soaring profitability and stock price 75%... so much so much wealth P&G was able to acquire Gillette.