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The Reference Toolkit

                                       Michelle Leigh Jacobs
                                     CARL Conference 2010
                                      People Make Libraries



Thursday, April 8, 2010
The Reference Toolkit
                                Revisited

                                              Michelle Leigh Jacobs
                                            CARL Conference 2010
                                             People Make Libraries



Thursday, April 8, 2010
The Reference Apps Store

                                       Michelle Leigh Jacobs
                                    CARL Annual Conference
                                               April 8, 2009



Thursday, April 8, 2010
“We shape our tools
                           and thereafter our
                            tools shape us.”
                                     -Marshall McLuhan




Thursday, April 8, 2010
“We shape our tools
                           and thereafter our
                            tools shape us.”
                                     -Marshall McLuhan
                                      1964


Thursday, April 8, 2010
Social NOW



Thursday, April 8, 2010
Tagging



Thursday, April 8, 2010
Texting



Thursday, April 8, 2010
Tweeting



Thursday, April 8, 2010
IMing



Thursday, April 8, 2010
Googling



Thursday, April 8, 2010
MicroBlogging



Thursday, April 8, 2010
Downloading



Thursday, April 8, 2010
Facebooking



Thursday, April 8, 2010
Gaming



Thursday, April 8, 2010
Feed Reading



Thursday, April 8, 2010
What is the ING?



Thursday, April 8, 2010
The
                   Information
                   Now
                   Generation


Thursday, April 8, 2010
libraryING



Thursday, April 8, 2010
Hmmm...



Thursday, April 8, 2010
what is relevance?




Thursday, April 8, 2010
how do we keep ourselves relevant?




Thursday, April 8, 2010
what is information




Thursday, April 8, 2010
is my collection relevant?




Thursday, April 8, 2010
what belongs in my library?




Thursday, April 8, 2010
what technology is relevant for me?




Thursday, April 8, 2010
User Expectations are Changing




Thursday, April 8, 2010
Let’s Talk Tech



Thursday, April 8, 2010
Let’s Talk Mobile



Thursday, April 8, 2010
the phone as a hub



Thursday, April 8, 2010
Thursday, April 8, 2010
Thursday, April 8, 2010
The Urban Mobile Model




Thursday, April 8, 2010
The Urban Mobile Model




Thursday, April 8, 2010
Thursday, April 8, 2010
Thursday, April 8, 2010
The Gated Community




Thursday, April 8, 2010
The Gated Community




Thursday, April 8, 2010
Thursday, April 8, 2010
Thursday, April 8, 2010
Thursday, April 8, 2010
Thursday, April 8, 2010
Thursday, April 8, 2010
Thursday, April 8, 2010
Thursday, April 8, 2010
Thursday, April 8, 2010
The   Push



Thursday, April 8, 2010
The   BIG   Push



Thursday, April 8, 2010
Thursday, April 8, 2010
Thursday, April 8, 2010
Familiar




Thursday, April 8, 2010
Familiar
                            Ubiquitous




Thursday, April 8, 2010
Familiar
                            Ubiquitous
                            Text Messaging




Thursday, April 8, 2010
Familiar
                            Ubiquitous
                            Text Messaging
                            Flexibility of OUR TIME




Thursday, April 8, 2010
Familiar
                            Ubiquitous
                            Text Messaging
                            Flexibility of OUR TIME
                            WE can use it for:




Thursday, April 8, 2010
Familiar
                            Ubiquitous
                            Text Messaging
                            Flexibility of OUR TIME
                            WE can use it for:
                            Reference




Thursday, April 8, 2010
Familiar
                            Ubiquitous
                            Text Messaging
                            Flexibility of OUR TIME
                            WE can use it for:
                            Reference
                            Collections




Thursday, April 8, 2010
Familiar
                            Ubiquitous
                            Text Messaging
                            Flexibility of OUR TIME
                            WE can use it for:
                            Reference
                            Collections
                            Mobile applications




Thursday, April 8, 2010
Familiar
                            Ubiquitous
                            Text Messaging
                            Flexibility of OUR TIME
                            WE can use it for:
                            Reference
                            Collections
                            Mobile applications
                            Mobile Web pages




Thursday, April 8, 2010
Thursday, April 8, 2010
• Conference Calls
                      • Interviews for Jobs
                      • Be on call for a Class


Thursday, April 8, 2010
user generated content



Thursday, April 8, 2010
the me



Thursday, April 8, 2010
Thursday, April 8, 2010
I came.
                          I saw.
                          I tweeted.




Thursday, April 8, 2010
Thursday, April 8, 2010
New Books




Thursday, April 8, 2010
New Books

                          Library Hours for the Day




Thursday, April 8, 2010
New Books

                          Library Hours for the Day

                          Upcoming Events




Thursday, April 8, 2010
New Books

                          Library Hours for the Day

                          Upcoming Events

                          Upcoming Closures




Thursday, April 8, 2010
New Books

                          Library Hours for the Day

                          Upcoming Events

                          Upcoming Closures

                          Who is on the Desk




Thursday, April 8, 2010
New Books

                          Library Hours for the Day

                          Upcoming Events

                          Upcoming Closures

                          Who is on the Desk

                          Collections




Thursday, April 8, 2010
New Books

                          Library Hours for the Day

                          Upcoming Events

                          Upcoming Closures

                          Who is on the Desk

                          Collections

                          Course Assignments




Thursday, April 8, 2010
New Books

                          Library Hours for the Day

                          Upcoming Events

                          Upcoming Closures

                          Who is on the Desk

                          Collections

                          Course Assignments

                          Popular Questions on the Reference Desk


Thursday, April 8, 2010
Thursday, April 8, 2010
Thursday, April 8, 2010
Talk up for area




Thursday, April 8, 2010
Talk up for area

                          Create a yelp for locations within your
                          library




Thursday, April 8, 2010
Talk up for area

                          Create a yelp for locations within your
                          library

                            Collections




Thursday, April 8, 2010
Talk up for area

                          Create a yelp for locations within your
                          library

                            Collections

                          Study Places




Thursday, April 8, 2010
Thursday, April 8, 2010
Thursday, April 8, 2010
Upload slides as images




Thursday, April 8, 2010
Upload slides as images

                          Look at what user group posts




Thursday, April 8, 2010
Upload slides as images

                          Look at what user group posts

                          Research




Thursday, April 8, 2010
Upload slides as images

                          Look at what user group posts

                          Research

                          Getty Image Archive




Thursday, April 8, 2010
Upload slides as images

                          Look at what user group posts

                          Research

                          Getty Image Archive

                          Events



Thursday, April 8, 2010
Thursday, April 8, 2010
Thursday, April 8, 2010
Course Groups




Thursday, April 8, 2010
Course Groups

                          Communicate with other Librarians




Thursday, April 8, 2010
Course Groups

                          Communicate with other Librarians

                          Instead of a Website




Thursday, April 8, 2010
Course Groups

                          Communicate with other Librarians

                          Instead of a Website

                          Marketing




Thursday, April 8, 2010
Course Groups

                          Communicate with other Librarians

                          Instead of a Website

                          Marketing

                          Let users know who you are



Thursday, April 8, 2010
Thursday, April 8, 2010
Wow too much to list!!!!!!




Thursday, April 8, 2010
The double tap and
                          pinch of reference



Thursday, April 8, 2010
• change up the   • Uses Spine Tape in
                          reference       a different way
                          collection

                      • organize by
                          Majors and
                          Minors




Thursday, April 8, 2010
Thursday, April 8, 2010
Thursday, April 8, 2010
Tutorials




Thursday, April 8, 2010
Tutorials

                          Tour of the Website




Thursday, April 8, 2010
Tutorials

                          Tour of the Website

                          One-shots




Thursday, April 8, 2010
Tutorials

                          Tour of the Website

                          One-shots

                          Reference Transactions




Thursday, April 8, 2010
Tutorials

                          Tour of the Website

                          One-shots

                          Reference Transactions

                          Endless



Thursday, April 8, 2010
See How People Really
                       Use the Library
                     Without Being There.




Thursday, April 8, 2010
See How People Really
                       Use the Library
                     Without Being There.
                          People Counters




Thursday, April 8, 2010
See How People Really
                       Use the Library
                     Without Being There.
                          People Counters
                          Thermal Imaging




Thursday, April 8, 2010
Thursday, April 8, 2010
Collaboration in
                            Reference


Thursday, April 8, 2010
LibGuides



Thursday, April 8, 2010
Thursday, April 8, 2010
Promotion and Marketing are KEY!




Thursday, April 8, 2010
ing



Thursday, April 8, 2010
Libraries are Changing



Thursday, April 8, 2010
We are Changing



Thursday, April 8, 2010
We are Learning



Thursday, April 8, 2010
We are Collaborating



Thursday, April 8, 2010
We are Engaging



Thursday, April 8, 2010
We are Doing



Thursday, April 8, 2010
Thank You



Thursday, April 8, 2010
Michelle L Jacobs
                          michelleljacobs@gmail.com
                          Facebook.com/LibraryING
Thursday, April 8, 2010

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CARL Annual Pre-Conference Engage Session: The Reference Toolkit - Revisited