michellebaker

learning and development training learning ball state university ball state learning and development ball state training and development phase(two)learning professional development 70-20-10 customer service training workshop customer experience phasetwolearning michelle baker bsu learning theories workplace learning 70-20-10 learning skill development employee development development plan 70:20:10 personal development whole-person development strategic plan brand mission core values vision branding coaching for managers management coaching coaching leadership development manager coaching coaching for new managers new manager management manager development customer service training customer taking care of customers impacting the customer experience customer service internal customer service external customers inclusive customer service different generations communicating across generations linksters traditionalists generation z generation y generation x generations in the workplace career generations generation gen y millenials gen x baby boomers internet basics searching the internet workshop internet social search social media training workshop facilitation skills facilitation tips presentation skills presenter experiential learning facilitation facilitation best practices