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Workplace surveys conducted by
Manpower Inc. indicate that despite
an economic slow-down, there has
been a steady increase in the number
of individuals who plan to look for
new job opportunities. In 2010, the
figure was 60%. In 2011, the estimate
was 84%!
As the year comes to a close, it will be
interesting to note whether the trend
continued, as well as predictions for
2012 and beyond. Whether the
numbers remain consistent, the
impact of workforce mobility and
knowledge transfer on organizations
cannot be understated.
The most common reasons cited for
leaving or thinking about leaving a job
relate to overall job satisfaction,
relationship with one’s immediate
manager or supervisor and low
morale. The cost of turnover will
always be significant and on-going,
despite economic conditions.
Yet, while it is true that some aspects
of an employee’s decision are outside
of an employer’s control, the most
neglected area of focus in my view
relates to the intangible workplace
motivators. The highest priority ought
to be on building and sustaining
outstanding workplace relationships.
If employers paid greater attention to
developing a deeper understanding of
the make-up of their teams, sought to
meaningfully improve communication;
as well as a create more informal
opportunities for people to connect
and share ideas at work, a happier and
more productive work atmosphere
would ensue.
In a nutshell, organizations place an
enormous focus on attracting talent.
However, once on board, less
attention is given to creating an
environment where people want to
stay and voluntarily contribute to the
overall goals and objectives.
In my experience working with
businesses of every description, the
reason many people become
dissatisfied in their jobs is because
being heard and acknowledged by
management and co-workers is an
ultimately lower priority than the
work itself.
At all levels, everyone feels the
pressure of managing their daily
workload. As a result, paying
attention to the human element
becomes neglected.
I recently worked with a highway
maintenance company, presenting on
the topic of improving workplace
communication.
During their weekend retreat, people
privately shared ideas to improve
productivity by having a different set
of tools available on the job that could
cut road maintenance costs by one
third in their area. Yet, their crew has
no influence on the equipment
purchasing decision.
From their perspective, they feel that
their hands-on experience could
immediately benefit their employers’
productivity and profitability.
Meanwhile, the leadership team may
have examined the business case for
purchasing different equipment,
although their findings or rationale
isn’t apparent to the front line.
Opening the lines of communication
could make a significant difference.
When organizations make the time to
listen and create more opportunities
for dialogue, miscommunication can
be avoided, trust builds and
relationships become stronger.
In the absence of prioritizing greater
connection between management and
staff on a regular basis, the seed is
planted for growing dissatisfaction in
the workplace. Ultimately, a negative
outcome may result in a potential loss
of talent and experience that is
difficult to replace.
https://www.michelleray.com/better-
workplace-relationships-the-key-to-
retention/

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Outstanding Workplace Relationships - The Key to Retention

  • 1.
  • 2. Workplace surveys conducted by Manpower Inc. indicate that despite an economic slow-down, there has been a steady increase in the number of individuals who plan to look for new job opportunities. In 2010, the figure was 60%. In 2011, the estimate was 84%!
  • 3. As the year comes to a close, it will be interesting to note whether the trend continued, as well as predictions for 2012 and beyond. Whether the numbers remain consistent, the impact of workforce mobility and knowledge transfer on organizations cannot be understated.
  • 4. The most common reasons cited for leaving or thinking about leaving a job relate to overall job satisfaction, relationship with one’s immediate manager or supervisor and low morale. The cost of turnover will always be significant and on-going, despite economic conditions.
  • 5. Yet, while it is true that some aspects of an employee’s decision are outside of an employer’s control, the most neglected area of focus in my view relates to the intangible workplace motivators. The highest priority ought to be on building and sustaining outstanding workplace relationships.
  • 6. If employers paid greater attention to developing a deeper understanding of the make-up of their teams, sought to meaningfully improve communication; as well as a create more informal opportunities for people to connect and share ideas at work, a happier and more productive work atmosphere would ensue.
  • 7. In a nutshell, organizations place an enormous focus on attracting talent. However, once on board, less attention is given to creating an environment where people want to stay and voluntarily contribute to the overall goals and objectives.
  • 8. In my experience working with businesses of every description, the reason many people become dissatisfied in their jobs is because being heard and acknowledged by management and co-workers is an ultimately lower priority than the work itself.
  • 9. At all levels, everyone feels the pressure of managing their daily workload. As a result, paying attention to the human element becomes neglected.
  • 10. I recently worked with a highway maintenance company, presenting on the topic of improving workplace communication.
  • 11. During their weekend retreat, people privately shared ideas to improve productivity by having a different set of tools available on the job that could cut road maintenance costs by one third in their area. Yet, their crew has no influence on the equipment purchasing decision.
  • 12. From their perspective, they feel that their hands-on experience could immediately benefit their employers’ productivity and profitability.
  • 13. Meanwhile, the leadership team may have examined the business case for purchasing different equipment, although their findings or rationale isn’t apparent to the front line.
  • 14. Opening the lines of communication could make a significant difference. When organizations make the time to listen and create more opportunities for dialogue, miscommunication can be avoided, trust builds and relationships become stronger.
  • 15. In the absence of prioritizing greater connection between management and staff on a regular basis, the seed is planted for growing dissatisfaction in the workplace. Ultimately, a negative outcome may result in a potential loss of talent and experience that is difficult to replace.