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Thriving in chaos
Trends and observations in the marketing/advertising arena
February 23, 2012
Advertising
has come a
 long way,
   baby...
Telemarketing (1970)
                               Radio                     Television
 Gutenberg (1450)           Advertising                 Advertising
                              (1922)                       (1941)




    PC (1984)             Email (1995)                                                  Blogging (1998)
                                                     Search (1997)




                                                                                           Augmented
                                                                                            Reality &
TiVo (2003)         Social (2006)         Smartphones – Mobile - Tablets (2007)            Application
                                                                                          Development
                                                                                            (2009-12)
Reaching 50 Million Audience
 Radio - 38 Years



               TV - 13 Years


                               Internet - 4 Years



                                               iPod - 2 Years



                                                         Facebook – 1.2 Years
The speed at which new
advertising streams are
being created is
mindblowing...
Chaos being a CMO
These consumers of mine are crazy.
                                     My organization is nuts and so are my suppliers.
 ROI? Looks appetizing but tastes funny.




                           CMO Pain Points




I am losing opportunities with my data every minute.

                I STILL know half my ad budget is wasted...but at least some is in digital.

  What’s my exit strategy from this gig?
Are agencies helping this guy?
What are we up to?
We’re buying.
We do things the same way.




Think.   Design.   Bless.   Produce.   Launch.
We’re still after three things.



Money




            Awards




                          Fame
Our pain points?
•   My silos expose my weaknesses.
•   These clients are crazy. Faster. Better. Cheaper.
•   I have too many farmers, need more hunters.
•   Go digital or go home, just don’t lose the :30.
•   Premium on ideas more than ever.
•   As for talent, when in Rome, steal.
But, forces of chaos are at play for us.
1.   Telling, not yelling.
2.   Consumer-chasing.
3.   Time for a new model.
4.   Do more than ads.
5.   Oh yeah, digital.
Telling, not yelling.
Telling, not yelling.
“The agency’s job is to create content so
valuable and useful that consumers wouldn't
want to live without it.”

                          Chuck Porter
                          Chairman
                          Crispin Porter + Bogusky
                          October 2011
STOP START
            Interrupting   Engaging
               Directing   Connecting
               Shouting    Enticing
High-powered messages      Engaging content
                Reacting   Interacting
   Return on investment    Return on involvement
           Big promises    Intimate gestures
              Explaining   Revealing/Discovering
To view the Jay Z “Decoded” video, click here:
http://www.youtube.com/watch?v=fnVZTBuzxP4
Catch consumers.
To view the Consumer-Advertiser video, click here:
 http://www.youtube.com/watch?v=heSudg-tfIk
Catching consumers
• Old world – try catching everyone. New world
  – try catching the few good ones.
• The reality, consumers can choose now.
• Solution: don’t reach many, reach a few.
  They’ll do the work.
Time for a newer model.
Time for a newer model.
• Still need:
   – Sales guys, creators and producers


• Now need:
   – Community managers
   – Content generators
   – Listening analysts
   – Cultural anthropologists
Time for a newer model.
To view the “Swagger Wagon” video, click here:
http://www.youtube.com/watch?v=ql-N3F1FhW4
Do more than ads.
Do more than ads.
• Old world – push. New world – push and pull.
  – Customers can turn you off
  – The product is the advertising
  – We can create movements, noise and buzz
    without only doing ads
To view the Burger King “Whopper Face”
               campaign, click here:
http://www.youtube.com/watch?v=lBvtANapQwU
Oh yeah, digital.
Why Omnicom Opts Out of Digital Spotlight
No. 2 Holding Co. Has Been Quiet on the Interactive Front. Is it Failing to
Evolve or Does it Know Something the Others Don’t?




                                 “We will all digitize one way or the
                                 other, if not, our clients will flee.
                                 That's how agencies die.”
                                                          - John Wren
                                                        CEO, Omnicom
To view the “Last Advertising Agency on Earth”
                video, click here:
http://www.youtube.com/watch?v=ERGrSQoY5fs
Oh yeah, digital.
• Old world – integrated. New world – integrated.
• The reality is:
  – Everything is digital, nothing is digital.
  – Large agencies struggle to get digital
  – Digital agencies need “outside digital” to grow


• Bottom line: Digital is required as a separate
  expertise to show wisdom that weaves its way
  into the operation.
1.   Telling, not yelling.
2.   Consumer-chasing.
3.   Time for a new model.
4.   Do more than ads.
5.   Oh yeah, digital.
Surviving the chaos?

1. Kaleidoscopic collaboration
2. Highly flexible relationships – whatever works
3. Breakaway, dynamic, more actionable intelligence
   and insight
4. Inspired, accurate measurement-as-you-go
5. A maverick orientation
Thanks.
- 1970: Maurice & Charles start a London-based ad agency
- 2011: We are New York based, have 140 offices in 76
  countries. We are owned by the Publicis Groupe, the 3rd
  largest communication group
- Famous campaign: “Labour Isn’t Working.” is seen as helping
  the Conservative Party win the 1979 election in the UK.
- In addition, huge acquisition plans for growth in 1970’s and
  1980’s (39 agencies in 16 years for over £2.3B)
Thriving In Chaos
Thriving In Chaos

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Thriving In Chaos

  • 1. Thriving in chaos Trends and observations in the marketing/advertising arena February 23, 2012
  • 2. Advertising has come a long way, baby...
  • 3. Telemarketing (1970) Radio Television Gutenberg (1450) Advertising Advertising (1922) (1941) PC (1984) Email (1995) Blogging (1998) Search (1997) Augmented Reality & TiVo (2003) Social (2006) Smartphones – Mobile - Tablets (2007) Application Development (2009-12)
  • 4. Reaching 50 Million Audience Radio - 38 Years TV - 13 Years Internet - 4 Years iPod - 2 Years Facebook – 1.2 Years
  • 5. The speed at which new advertising streams are being created is mindblowing...
  • 7. These consumers of mine are crazy. My organization is nuts and so are my suppliers. ROI? Looks appetizing but tastes funny. CMO Pain Points I am losing opportunities with my data every minute. I STILL know half my ad budget is wasted...but at least some is in digital. What’s my exit strategy from this gig?
  • 9. What are we up to?
  • 11. We do things the same way. Think. Design. Bless. Produce. Launch.
  • 12. We’re still after three things. Money Awards Fame
  • 13. Our pain points? • My silos expose my weaknesses. • These clients are crazy. Faster. Better. Cheaper. • I have too many farmers, need more hunters. • Go digital or go home, just don’t lose the :30. • Premium on ideas more than ever. • As for talent, when in Rome, steal.
  • 14. But, forces of chaos are at play for us.
  • 15. 1. Telling, not yelling. 2. Consumer-chasing. 3. Time for a new model. 4. Do more than ads. 5. Oh yeah, digital.
  • 17. Telling, not yelling. “The agency’s job is to create content so valuable and useful that consumers wouldn't want to live without it.” Chuck Porter Chairman Crispin Porter + Bogusky October 2011
  • 18. STOP START Interrupting Engaging Directing Connecting Shouting Enticing High-powered messages Engaging content Reacting Interacting Return on investment Return on involvement Big promises Intimate gestures Explaining Revealing/Discovering
  • 19. To view the Jay Z “Decoded” video, click here: http://www.youtube.com/watch?v=fnVZTBuzxP4
  • 21. To view the Consumer-Advertiser video, click here: http://www.youtube.com/watch?v=heSudg-tfIk
  • 22. Catching consumers • Old world – try catching everyone. New world – try catching the few good ones. • The reality, consumers can choose now. • Solution: don’t reach many, reach a few. They’ll do the work.
  • 23. Time for a newer model.
  • 24. Time for a newer model. • Still need: – Sales guys, creators and producers • Now need: – Community managers – Content generators – Listening analysts – Cultural anthropologists
  • 25. Time for a newer model.
  • 26. To view the “Swagger Wagon” video, click here: http://www.youtube.com/watch?v=ql-N3F1FhW4
  • 27. Do more than ads.
  • 28. Do more than ads. • Old world – push. New world – push and pull. – Customers can turn you off – The product is the advertising – We can create movements, noise and buzz without only doing ads
  • 29. To view the Burger King “Whopper Face” campaign, click here: http://www.youtube.com/watch?v=lBvtANapQwU
  • 31.
  • 32. Why Omnicom Opts Out of Digital Spotlight No. 2 Holding Co. Has Been Quiet on the Interactive Front. Is it Failing to Evolve or Does it Know Something the Others Don’t? “We will all digitize one way or the other, if not, our clients will flee. That's how agencies die.” - John Wren CEO, Omnicom
  • 33. To view the “Last Advertising Agency on Earth” video, click here: http://www.youtube.com/watch?v=ERGrSQoY5fs
  • 34. Oh yeah, digital. • Old world – integrated. New world – integrated. • The reality is: – Everything is digital, nothing is digital. – Large agencies struggle to get digital – Digital agencies need “outside digital” to grow • Bottom line: Digital is required as a separate expertise to show wisdom that weaves its way into the operation.
  • 35. 1. Telling, not yelling. 2. Consumer-chasing. 3. Time for a new model. 4. Do more than ads. 5. Oh yeah, digital.
  • 36. Surviving the chaos? 1. Kaleidoscopic collaboration 2. Highly flexible relationships – whatever works 3. Breakaway, dynamic, more actionable intelligence and insight 4. Inspired, accurate measurement-as-you-go 5. A maverick orientation
  • 38.
  • 39. - 1970: Maurice & Charles start a London-based ad agency - 2011: We are New York based, have 140 offices in 76 countries. We are owned by the Publicis Groupe, the 3rd largest communication group
  • 40. - Famous campaign: “Labour Isn’t Working.” is seen as helping the Conservative Party win the 1979 election in the UK. - In addition, huge acquisition plans for growth in 1970’s and 1980’s (39 agencies in 16 years for over £2.3B)