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Webinar: Sept 1, 2011


           Facebook Marketing: How to Create a Stampede of Local Customers




                                       Special Guest: 
                                       Mari Smith
                                       With Troy Rumfelt
                                       And Mike Gingerich



                     Tweet Live with this  Hashtag:  #TabSite

Twitter Hashtag: #TabSite          Facebook.com/TabSite            www.TabSite.com
Webinar: July 27, 2011
                                                                         Sept 1, 2011


           Facebook Marketing: How to Create a Stampede of Local Customers


                              Agenda:
               • Intro & Updates
               • Facebook Changes
               • Create a Stampede!
               • Live Fan Page Review
               • Q & A

Twitter Hashtag: #TabSite          Facebook.com/TabSite            www.TabSite.com
Webinar: July 27, 2011
                                                                         Sept 1, 2011


           Facebook Marketing: How to Create a Stampede of Local Customers

                            60 Minutes from 
                             Now you will:
            • Know the latest Facebook changes
            • Have a Plan for your fan page
            • Understand Social / Deal Features
            • Be Pumped to try New Learnings!
   REMINDER: 1 Attendee will be drawn to win a Free for Life TabSite Gold Plan!
             1 Attendee will win Mari’s new Relationship Marketing book!


Twitter Hashtag: #TabSite          Facebook.com/TabSite            www.TabSite.com
Webinar: Sept 1, 2011


           Facebook Marketing: How to Create a Stampede of Local Customers



   Video and Slides Available 
          later Today

    We’ll post links at:
 www.Facebook.com/TabSite


Twitter Hashtag: #TabSite          Facebook.com/TabSite            www.TabSite.com
Webinar: July 27, 2011


                    TabSite Latest Updates!
•   New reveal tab fan‐gating tool:  Like‐Gate
•   Facebook Send Plug‐in integration
•   MicroSites for all TabSite users
•   Enhanced Google Map Widget Coming
•   And more!


Twitter Hashtag: #TabSite   Facebook.com/TabSite      www.TabSite.com
Webinar: July 27,2011
                                                            Sept 1, 2011




Twitter Hashtag: #TabSite   Facebook.com/TabSite      www.TabSite.com
Webinar: Sept 1, 2011




                                       Special Guest: 
                                       Mari Smith
                                       With Troy Rumfelt
                                       And Mike Gingerich



                     Tweet Live with this  Hashtag:  #TabSite

Twitter Hashtag: #TabSite          Facebook.com/TabSite         www.TabSite.com
presents




           Page 1
                    1
  Bubbly Scottish-Canadian!
  Relationship + Internet = Social Media!
  “The Pied Piper of Facebook”




                                             Page 2
                                                      2
Review of Facebook Changes
  Check-ins nixed
  Profile publisher:
    Location, Tag Friends, Easier Privacy
    No Link or Video button
  Privacy:
    Public = Everyone
         Edit on the fly
         Edit past posts
         Approve tags.
  @ Tag any page
                                             Page 3
                                                      3
  Over 736 MILLION active members
  Half log on daily
  Average session time = 55 minutes!




                                        Page 4
                                                 4
Facebook Mobile

  250M+ active users access Facebook via mobile
  Twice as active!
  Embrace Places and Deals




                                             Page 5
                                                      5
  To help the world connect & communicate
 more effectively…

                                             Page 6
                                                      6
“For the first time
EVER, businesses will
NOT be able to catch
up with just money…
because they don’t
have the emotional
investment. It takes
time to build up
relationships.”
                        Page 7
                                 7
Entice NEW customers + reward EXISTING customers
                        =
              INCREASE in business!




                                            Page 8
                                                     8
Got a Local Business?

  First check to see if you already have a Place Page
     Place Pages are created automatically when a
      customer checks in. OR when you set up a Local
      Business Page.
  If not, by adding your physical address to your Fan
   Page, it morphs into a Place Page
  Then, you may need to merge duplicate Place Pages
   and/or Fan Pages.




                                                         Page 9
                                                                  9
Place Page - unclaimed




                         Page 10
                                   10
Place Page - claimed




                       www.facebook.com/ironhorsevineyards




                                             Page 11
                                                        11
Place Page - Changes


  Check-ins are now “were here”
  Editable fields
  Recommendations
  Also on:
         Gowalla
         Yelp
         Foursquare
  Parent/child Place Pages for
   Franchises or multiple location businesses
                                                Page 12
                                                          12
Place Page vs. Fan Page?

  Primary differences:
     Info tab has a Bing map
     Friend Activity tab (for check-ins)
     Deals




                                            Page 13
                                                      13
Deals tab

  Viral promotion of
   your Deals *inside*
   Facebook!
  Comments
  Share




                         Page 14
                                   14
Showcase Foursquare too!

http://apps.facebook.com/placewidget/




                                        Page 15
                                                  15
Check-in Deals




                 Page 16
                           16
Example Check-in Deals

  Gap: free pair of blue jeans to the first
   10,000 to check in on a certain day
  The Palms Hotel, Las Vegas: room upgrade
   or a free weekend night
  JC Penney: $10 off any $50 purchase
  McDonald’s: donated $1 per customer to
   the Ronald McDonald House Charities.




                                               Page 17
                                                         17
How Users Claim Deals

  On Facebook mobile, add your location > then look
   for yellow or green deals tickets.
  Deals go in the News Feed!




                                        Image source: facebook.com




                                                                     Page 18
                                                                               18
How To Set Up Your Deals

  Go to your claimed Facebook Place Page
    Click the Edit Page button
    Click Deals in the left menu
    Choose from one of the 4 types of Deals you
     wish to offer (only one type at a time).
  See also: http://www.facebook.com/deals/checkin
      Click the “For Business Owners” tab for info.




                                                       Page 19
                                                                 19
Tips for Check-In Deals

  KISS – Keep It Short & Simple!
  Example titles:
     20% off any purchase over $10
     Buy one, get one free.
     Check in with 3 friends and get 30% off any
      entrée
  Example claiming language:
     Present claimed deal to waiter
     Show your phone screen to
      the cashier


                                                    Page 20
                                                              20
Promoting your Deals: ONLINE

  Facebook Page
  Facebook ads
  Twitter
  Email broadcasts
  Email signature file
  Blog posts and banners
  Foursquare, Gowalla, Yelp
      foursquare.com/business
      gowalla.com/business
      yelp.com/business


                                 Page 21
                                           21
  FIRST build tons of
   value, social equity
  Space out your offers
  Clear CTAs
  Make it really easy for
   people to buy from
   you!

                             Page 22
                                       22
Run promotions

  On Facebook: must use a 3rd-party
   app
     See strutta.com, wildfireapp.com,
      votigo.com, offerpop.com and
      more… or your own iFrame app
  On site: Photo contest
     Photos taken on-site/in-store then
      load to Facebook
  On site: Ideas/suggestions contest
     Submit new recipe, design, flavor,
      tip for improvement, etc.

                                           Page 23
                                                     23
Promoting your Deals: OFFLINE

  Retail store? Window signage
  Café? Sandwich board
  Bookstore? Bookmarks
  Restaurant? Menus
  Live events
     meetup.com, in-store reception




                                       Page 24
                                                 24
Domino’s Pizza

  Promotes customers on pizza boxes
  Photo op
  See: http://bit.ly/dominos_sm




                                       Page 25
                                                 25
Granata Pet Food

  Check in and dispenser produces a sample for your
   dog!




                                    Source: Neworld Blog




                                                           Page 26
                                                                     26
Education is key

  EDUCATE yourself + all staff on Facebook,
   Check-ins, Deals and the power of location-
   based marketing
     See: http://bit.ly/fb_dealsguide
  Staff should be able to introduce Deals and
   answer any questions about redemption,
   availability, etc.
     …you can save an extra 20% when you check in!
     …you and up to 8 friends can get this special Deal
      ___
     …next time you visit us & check in, you’ll get ___



                                                           Page 27
                                                                     27
Treat your mobile-savvy customers like
ROYALTY!!

  They are the early adopters
  They have friends on Facebook and Foursquare and
     other platforms
    “Word of mouth on steroids”
    Acknowledge & recognize when
     they come into your store
    Give special (additional) bonuses
    Get photos for Facebook!




                                                      Page 28
                                                                28
Page 29
          29
Facebook Page critiques!!




                            Page 30
                                      30
PRIZE DRAWING!




                 Page 31
                           31
Got questions?




  Join Mari on Facebook: www.facebook.com/marismith
  Tweet Mari: @marismith
  Subscribe to Mari’s blog: www.marismith.com


                                               Page 32
                                                         32
Webinar: July 27, 2011




                Video and Slides Available 
                       later Today 

        Upcoming Webinar: Tues. Oct. 4
          www.TabSite.com/webinar


Twitter Hashtag: #TabSite   Facebook.com/TabSite      www.TabSite.com

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Facebook Marketing Webinar: How to Create a Local Stampede

  • 1. Webinar: Sept 1, 2011 Facebook Marketing: How to Create a Stampede of Local Customers Special Guest:  Mari Smith With Troy Rumfelt And Mike Gingerich Tweet Live with this  Hashtag:  #TabSite Twitter Hashtag: #TabSite Facebook.com/TabSite www.TabSite.com
  • 2. Webinar: July 27, 2011 Sept 1, 2011 Facebook Marketing: How to Create a Stampede of Local Customers Agenda: • Intro & Updates • Facebook Changes • Create a Stampede! • Live Fan Page Review • Q & A Twitter Hashtag: #TabSite Facebook.com/TabSite www.TabSite.com
  • 3. Webinar: July 27, 2011 Sept 1, 2011 Facebook Marketing: How to Create a Stampede of Local Customers 60 Minutes from  Now you will: • Know the latest Facebook changes • Have a Plan for your fan page • Understand Social / Deal Features • Be Pumped to try New Learnings! REMINDER: 1 Attendee will be drawn to win a Free for Life TabSite Gold Plan! 1 Attendee will win Mari’s new Relationship Marketing book! Twitter Hashtag: #TabSite Facebook.com/TabSite www.TabSite.com
  • 4. Webinar: Sept 1, 2011 Facebook Marketing: How to Create a Stampede of Local Customers Video and Slides Available  later Today We’ll post links at: www.Facebook.com/TabSite Twitter Hashtag: #TabSite Facebook.com/TabSite www.TabSite.com
  • 5. Webinar: July 27, 2011 TabSite Latest Updates! • New reveal tab fan‐gating tool:  Like‐Gate • Facebook Send Plug‐in integration • MicroSites for all TabSite users • Enhanced Google Map Widget Coming • And more! Twitter Hashtag: #TabSite Facebook.com/TabSite www.TabSite.com
  • 6. Webinar: July 27,2011 Sept 1, 2011 Twitter Hashtag: #TabSite Facebook.com/TabSite www.TabSite.com
  • 7. Webinar: Sept 1, 2011 Special Guest:  Mari Smith With Troy Rumfelt And Mike Gingerich Tweet Live with this  Hashtag:  #TabSite Twitter Hashtag: #TabSite Facebook.com/TabSite www.TabSite.com
  • 8. presents Page 1 1
  • 9.   Bubbly Scottish-Canadian!   Relationship + Internet = Social Media!   “The Pied Piper of Facebook” Page 2 2
  • 10. Review of Facebook Changes   Check-ins nixed   Profile publisher:   Location, Tag Friends, Easier Privacy   No Link or Video button   Privacy:   Public = Everyone  Edit on the fly  Edit past posts  Approve tags.   @ Tag any page Page 3 3
  • 11.   Over 736 MILLION active members   Half log on daily   Average session time = 55 minutes! Page 4 4
  • 12. Facebook Mobile   250M+ active users access Facebook via mobile   Twice as active!   Embrace Places and Deals Page 5 5
  • 13.   To help the world connect & communicate more effectively… Page 6 6
  • 14. “For the first time EVER, businesses will NOT be able to catch up with just money… because they don’t have the emotional investment. It takes time to build up relationships.” Page 7 7
  • 15. Entice NEW customers + reward EXISTING customers = INCREASE in business! Page 8 8
  • 16. Got a Local Business?   First check to see if you already have a Place Page   Place Pages are created automatically when a customer checks in. OR when you set up a Local Business Page.   If not, by adding your physical address to your Fan Page, it morphs into a Place Page   Then, you may need to merge duplicate Place Pages and/or Fan Pages. Page 9 9
  • 17. Place Page - unclaimed Page 10 10
  • 18. Place Page - claimed www.facebook.com/ironhorsevineyards Page 11 11
  • 19. Place Page - Changes   Check-ins are now “were here”   Editable fields   Recommendations   Also on:   Gowalla   Yelp   Foursquare   Parent/child Place Pages for Franchises or multiple location businesses Page 12 12
  • 20. Place Page vs. Fan Page?   Primary differences:   Info tab has a Bing map   Friend Activity tab (for check-ins)   Deals Page 13 13
  • 21. Deals tab   Viral promotion of your Deals *inside* Facebook!   Comments   Share Page 14 14
  • 23. Check-in Deals Page 16 16
  • 24. Example Check-in Deals   Gap: free pair of blue jeans to the first 10,000 to check in on a certain day   The Palms Hotel, Las Vegas: room upgrade or a free weekend night   JC Penney: $10 off any $50 purchase   McDonald’s: donated $1 per customer to the Ronald McDonald House Charities. Page 17 17
  • 25. How Users Claim Deals   On Facebook mobile, add your location > then look for yellow or green deals tickets.   Deals go in the News Feed! Image source: facebook.com Page 18 18
  • 26. How To Set Up Your Deals   Go to your claimed Facebook Place Page   Click the Edit Page button   Click Deals in the left menu   Choose from one of the 4 types of Deals you wish to offer (only one type at a time).   See also: http://www.facebook.com/deals/checkin   Click the “For Business Owners” tab for info. Page 19 19
  • 27. Tips for Check-In Deals   KISS – Keep It Short & Simple!   Example titles:   20% off any purchase over $10   Buy one, get one free.   Check in with 3 friends and get 30% off any entrée   Example claiming language:   Present claimed deal to waiter   Show your phone screen to the cashier Page 20 20
  • 28. Promoting your Deals: ONLINE   Facebook Page   Facebook ads   Twitter   Email broadcasts   Email signature file   Blog posts and banners   Foursquare, Gowalla, Yelp   foursquare.com/business   gowalla.com/business   yelp.com/business Page 21 21
  • 29.   FIRST build tons of value, social equity   Space out your offers   Clear CTAs   Make it really easy for people to buy from you! Page 22 22
  • 30. Run promotions   On Facebook: must use a 3rd-party app   See strutta.com, wildfireapp.com, votigo.com, offerpop.com and more… or your own iFrame app   On site: Photo contest   Photos taken on-site/in-store then load to Facebook   On site: Ideas/suggestions contest   Submit new recipe, design, flavor, tip for improvement, etc. Page 23 23
  • 31. Promoting your Deals: OFFLINE   Retail store? Window signage   Café? Sandwich board   Bookstore? Bookmarks   Restaurant? Menus   Live events   meetup.com, in-store reception Page 24 24
  • 32. Domino’s Pizza   Promotes customers on pizza boxes   Photo op   See: http://bit.ly/dominos_sm Page 25 25
  • 33. Granata Pet Food   Check in and dispenser produces a sample for your dog! Source: Neworld Blog Page 26 26
  • 34. Education is key   EDUCATE yourself + all staff on Facebook, Check-ins, Deals and the power of location- based marketing   See: http://bit.ly/fb_dealsguide   Staff should be able to introduce Deals and answer any questions about redemption, availability, etc.   …you can save an extra 20% when you check in!   …you and up to 8 friends can get this special Deal ___   …next time you visit us & check in, you’ll get ___ Page 27 27
  • 35. Treat your mobile-savvy customers like ROYALTY!!   They are the early adopters   They have friends on Facebook and Foursquare and other platforms   “Word of mouth on steroids”   Acknowledge & recognize when they come into your store   Give special (additional) bonuses   Get photos for Facebook! Page 28 28
  • 36. Page 29 29
  • 38. PRIZE DRAWING! Page 31 31
  • 39. Got questions? Join Mari on Facebook: www.facebook.com/marismith Tweet Mari: @marismith Subscribe to Mari’s blog: www.marismith.com Page 32 32
  • 40. Webinar: July 27, 2011 Video and Slides Available  later Today  Upcoming Webinar: Tues. Oct. 4 www.TabSite.com/webinar Twitter Hashtag: #TabSite Facebook.com/TabSite www.TabSite.com