Call Center - Customer Service Scenarios

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Sample Report (Mary Example) of an actual phone test measuring the Call Center employees ability to handle difficult call situations. Measures manners, effectiveness, accuracy, customer analysis, and ability to perform effective follow-up. Contact us for more info or to try one out...not expensive. English only.

Business Formation Technologie

# OF TESTS Over 1,00
00

MEASURE
ES Essential knowledge in a wide va
ariety of indu
ustries and s
skill sets
• Microosoft Word, Excel, Powe
erPoint • Legal
& mo ore • Industrial
• Softwware Skills • Computer Literacy
• Languuage Skills • Retail Saless
• Cleric
cal Skills • Food Servic ces
• Call C
Center Skills • Information Technolog
gy
• Accouunting and F Finance • Staffing and Human Re
esources
• Medical and Nurs sing • Many More e

Call Center - Customer Service Scenarios

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