Mike Laurie

London, United Kingdom, London United Kingdom

Service Designer (Contract) at Lloyds Banking Group

Technology / Software / Internet

I'm a service designer helping organisations innovate their way to a higher standard of service. I've done this for Lloyds bank, itv, BBC, adidas, V, Skype, Channel4, Experian, UKTI, BIS, BlackBerry, Nestlé, Sky and Cancer Research. I'm a generalist that's been working with digital media for 18 years, capable of designing and building prototypes, but also developing strategies, writing proposals and winning pitches. The best way to make great interactive services is to treat the process much like learning. By creating conditions where learning is cherished and people are excited and motivated to push themselves beyond default thinking to find out the truth behind what users love and wh...