The document describes a planning technique called the Quad Chart. The Quad Chart includes defining the project scope, stakeholders, desired outcomes, and measures of success. It is a simple yet effective way to plan a project by outlining the title, purpose, customers, desired end results, and metrics to define if the project was successful.

1. The Quad Chart
• A simple yet effective planning technique (what
our project is all about).
• Project scoping – enables you to define what
you do before you start.
• Quad Chart Analysis includes:
• Project Scoping
• Stakeholders and Stakeholder Analysis
• Desired Outcomes (Critical Success Factors)
• Measures of Success (Secondary benefits)

2. Quad Chart
TITLE
PURPOSE CUSTOMERS
(AIMS/OBJECTIVES) (STAKEHOLDERS)
WHY IS PROJECT BEING DONE? WHO IS PROJECT FOR?
WHAT FOR? WHO WILL BENEFIT (OR NOT)?
WHAT IS THE RESULT? WHO WILL IT INVOLVE?
DESIRED END RESULT MEASURES OF SUCCESS
(CRITICAL SUCCESS FACTORS) Key Performance Indicators (KPIs)
(STANDARDS / CRITERIA)
GOALS! WHEN ARE WE FINISHED?
WHAT MAKES THE
WHAT CAN BE MEASURED?
PROJECT A SUCCESS?
HOW DO I
MEASURE SUCCESS?

3. Example: Make a Cooked
Breakfast

4. Example - Make A Cup of Coffee
TITLE To make a cup of coffee!
PURPOSE CUSTOMERS
(AIMS/OBJECTIVES) (STAKEHOLDERS)
1. To make a cup of coffee 1. The coffee maker
2. To quench the thirst 2. The coffee drinkers
3. To stimulate the mind
DESIRED END RESULT MEASURES OF SUCCESS
(CRITICAL SUCCESS FACTORS) (STANDARDS / CRITERIA)

5. Example - Make A Cup of Coffee
TITLE
To make a cup of coffee to quench the thirst and stimulate the mind
PURPOSE CUSTOMERS
(AIMS/OBJECTIVES) (STAKEHOLDERS)
1. To make a cup of coffee 1. The coffee maker
2. To quench the thirst 2. The coffee drinkers
3. To stimulate the mind
DESIRED END RESULT MEASURES OF SUCCESS
(CRITICAL SUCCESS FACTORS) (STANDARDS / CRITERIA)
1. Audible noises of satisfaction
1. Made an acceptable cup of coffee from drinkers. Requests for a
2. Quenched the thirst second cup
3. Stimulated the mind
2. Increased conversation
Absence of snoring or yawning