Presentation from the training course on how to improve employee motivation in the workplace Serbia, Belgrade? http://www.businessknowledge.biz/

1. www.businessknowledge.biz
Miodrag Kostić, CMCMiodrag Kostić, CMC
www.miodragkostic.comwww.miodragkostic.com
How to improve employee motivation?How to improve employee motivation?

2. Working for the bestWorking for the best!!

3. Training: “Japanese model for business in Serbia”Training: “Japanese model for business in Serbia”
18.03.2014 - Belgrade Chamber of Commerce18.03.2014 - Belgrade Chamber of Commerce

4. Masashi Miodrag Marko TakashiMasashi Miodrag Marko Takashi
Yamanaka Kostic Burazor KimuraYamanaka Kostic Burazor Kimura

5. Training - Team work for managers and supervisors - 2012Training - Team work for managers and supervisors - 2012

6. Training “Team building” in 2012 for client in MontenegroTraining “Team building” in 2012 for client in Montenegro

7. Training “Lean and employee motivation” 2015 in VlasotinceTraining “Lean and employee motivation” 2015 in Vlasotince

8. Training – Conflict management – 2015Training – Conflict management – 2015
EU Delegation in BelgradeEU Delegation in Belgrade

9. Public trainingPublic training:: Business improvements using leanBusiness improvements using lean
methodologymethodology –– Belgrade Chamber of CommerceBelgrade Chamber of Commerce -- March 2016March 2016

11. WHY this training course?WHY this training course?

12. ““Any fool can know. The point is to understandAny fool can know. The point is to understand.”.”
―― Albert EinsteinAlbert Einstein
How muchHow much dodo we understand what we knowwe understand what we know??

13. What makes us changeWhat makes us change??

14. CRISISCRISIS
obstacleobstacle opportunityopportunity
““Obstacle presents opportunity for improvement”Obstacle presents opportunity for improvement”

15. What isWhat is
motivationmotivation??

16. How much challenge is working todayHow much challenge is working today??
Is technology always helping?Is technology always helping?

17. What is the biggest problem at work today?What is the biggest problem at work today?
Do we need stress?Do we need stress?

18. Is motivation onlyIs motivation only ““positive emotionspositive emotions”?”?
EMOTIONSEMOTIONS

19. Is motivation when we work fastIs motivation when we work fast??
Don’t rush if you are going in the wrong directionDon’t rush if you are going in the wrong direction
ACTIVITYACTIVITY

20. ““Passion makes productivity effortlessPassion makes productivity effortless””
WILLPOWERWILLPOWER

21. Is motivation onlyIs motivation only ““high concentrationhigh concentration”?”?
FOFOCCUSUS

22. What is motivationWhat is motivation??
Will to perform!Will to perform!
PerformancePerformance

23. How well do you know your colleagues?How well do you know your colleagues?

24. How you see yourHow you see your
colleagues determinescolleagues determines
your behavior andyour behavior and
your success at workyour success at work!!

25. Opposite of motivation isOpposite of motivation is
not de-motivation, butnot de-motivation, but
absence of motivationabsence of motivation
What is motivation vs. de-motivationWhat is motivation vs. de-motivation??
High salary cannot motivate,High salary cannot motivate,
low salary can de-motivatelow salary can de-motivate

26. 1.1. Work conditionsWork conditions
2.2. Free mealsFree meals
3.3. TransportationTransportation
4.4. Fair salaryFair salary
5.5. Paid overtimePaid overtime
6.6. Status / promotionStatus / promotion
7.7. Safety at workSafety at work
8.8. Respect at workRespect at work
HygienicHygienicWhat do you believeWhat do you believe
you are entitled toyou are entitled to
and what do you takeand what do you take
for grantedfor granted??

27. 1.1. AcknowledgmentAcknowledgment
2.2. Reward for successReward for success
3.3. Job promotionJob promotion
4.4. Skills developmentSkills development
5.5. ResponsibilityResponsibility
6.6. Challenging jobChallenging job
7.7. MentoringMentoring
8.8. Helping the teamHelping the team
MotivationalMotivational
What do youWhat do you
believe you are notbelieve you are not
entitled to andentitled to and
what do you notwhat do you not
take for grantedtake for granted??

28. 2.2. IntrinsicIntrinsic ((from insidefrom inside))
What are 2 types of motivationWhat are 2 types of motivation??
1.1. ExtrinsicExtrinsic ((from outsidefrom outside))
HygienicHygienic
MotivationalMotivational

29. How to improveHow to improve
motivationmotivation??

30. What is “hedonistic adaptation”What is “hedonistic adaptation”??

31. How hard is it to improve motivation at workHow hard is it to improve motivation at work??
Is it easy or hard?Is it easy or hard?

32. Do people like to changeDo people like to change??

33. Your ideas on how to feel better at your workplaceYour ideas on how to feel better at your workplace
EXERCISEEXERCISE:: How to improve motivation at work?How to improve motivation at work?
11stst
STEPSTEP What would you suggest you can allWhat would you suggest you can all
do to improve motivation at work?do to improve motivation at work?

34. Get as many ideas on how to increase motivationGet as many ideas on how to increase motivation
EXERCISEEXERCISE :: Brainstorm solutionsBrainstorm solutions
22ndnd
STEPSTEP
What wouldWhat would
you do to …you do to …

35. Rules of brainstormingRules of brainstorming
1.1.Write down all ideasWrite down all ideas
2.2.All ideas are validAll ideas are valid
3.3.Quantity, not qualityQuantity, not quality
4.4.Be imaginativeBe imaginative
5.5.Build on other ideasBuild on other ideas
6.6.Be on targetBe on target
EXERCISEEXERCISE :: Apply rules of brainstormingApply rules of brainstorming
Generate 12 ideasGenerate 12 ideas
33rdrd
STEPSTEP

36. EXERCISEEXERCISE:: Multi-voting systemMulti-voting system
Narrow down possible options so they wouldNarrow down possible options so they would
lead to the most popular options-solutions?lead to the most popular options-solutions?
Narrow down to 6 ideasNarrow down to 6 ideas44thth
STEPSTEP

37. EXERCISEEXERCISE:: Decision making matrixDecision making matrix
Influencing factors (characteristics-criteria) are columnsInfluencing factors (characteristics-criteria) are columns
and list of possible options or solutions are rows.and list of possible options or solutions are rows.
Narrow down from 6 to 2 ideasNarrow down from 6 to 2 ideas
Factors
expense quality location reliability risks Total
Relevancy 4 8 1 2 3
Solution а 4 0 0 2 9 15
Solution b 0 15 2 4 3 24
Solution с 8 10 1 8 0 25
Solution d 8 15 3 6 0 32
55thth
STEPSTEP

38. DECISIONDECISION Criteria 1Criteria 1
Ease ofEase of
implementaimplementa
tiontion
Criteria Criteria 22
Effect onEffect on
improvingimproving
motivationmotivation
Criteria Criteria 33
The cost ofThe cost of
implementaimplementa
tiontion
Criteria Criteria 44
Effect onEffect on
workwork
performanceperformance
TotalTotal
RelevancyRelevancy
1 Solution 1
2 Solution 2
3 Solution 3
4 Solution 4
5 Solution 5
6 Solution 6
Total

39. „„Clients do not come first. Employees come first. If you takeClients do not come first. Employees come first. If you take
care of your employees, they will take care of the clientscare of your employees, they will take care of the clients!“!“
---- Richard BransonRichard Branson

40. What will we remember from the trainingWhat will we remember from the training??
What are theWhat are the LESSIONS LEARNED?LESSIONS LEARNED?

41. This is only a short version of ourThis is only a short version of our fullfull presentationpresentation
50% of our innovation training contains interactive50% of our innovation training contains interactive
exercises and case studies from domestic companiesexercises and case studies from domestic companies
IMPORTANTIMPORTANT

42. ThanksThanks :):)
www.www.businessknowledge.bizbusinessknowledge.biz
www.miodragkostic.comwww.miodragkostic.com