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Pharma Market Growth in Indonesia


                          Johannes Setijono
                                2011

Excellence in Execution
Macro Environment & Trend



Excellence in Execution
Indonesia by the Numbers
The growth of Indonesian real GDP reached 6.1% in 2010

                                      GDP Growth In Indonesia                                                         • With these developments,
                      8000                                                                              30
                                                                                                                        Nominal GDP can grow about
                                                                    26.27
                                                                                                7,500                   15%, which is around
                      7000                                                                                              Rp 7,500 Tn or about $ 850 Bn in
                                                                                      6,500             25              2011
                      6000             20.87
                                                  20.37                      5,613
                                                                                                                      • Income per capita will reach about
  (In IDR Trillion)




                                                                                                        20
                      5000                                17.43     4,951
                                                                                                                        $ 3,500




                                                                                                             (In %)
                                                                                      15.80
                      4000    14.01                        3,921                                        15
                                                                                                15.38
                                                  3,339
                                                                             13.37
                      3000               2,774
                                                                                                        10
                              2,295
                      2000

                                                           6.3                                   6.8    5
                                                                    6.1               6.1
                      1000    5
                                          5.7     5.5
                                                                             4.5


                        0                                                                               0
                             2004      2005      2006     2007     2008     2009     2010      2011
                                                             Year
                                      Nominal GDP           Nominal GDP Growth                Real GDP Growth



Source: Prospek Perekonomian Indonesia 2011 – Cyrillus Harinowo

          Excellence in Execution
Indonesia by the Numbers
Regional GDP Growth – 2011 E
   %
   9     8.5       8.5
   8

   7                          6.5
   6                                      5.5        5.5
                                                                    5          5
   5
                                                                                          4.3        4.1      4
   4

   3

   2                                                                                                                  1.4
   1

   0
                              Indonesia




                                                                   Singapore
                                                     Philippines




                                                                               Thailand
                                          Malaysia




                                                                                          Hongkong



                                                                                                     Taiwan
                    India




                                                                                                              Korea



                                                                                                                      Japan
          China




  Source: Macquarie Research, October 2010

 Excellence in Execution
Outlook for Year 2008 – 2015
 • In 2004, Indonesia was still number 25-26 with Saudi Arabia
 • In 2007, we were number 20, beyond Austria, Norway and
   Taiwan
 • In 2008, we had surpassed Switzerland, Belgium and
   Sweden, so that put us at number 18-19
 • In 2015, our economy will generate income per capita of
   about $ 5,000 (such as Malaysia in 2006 but with a population
   of 8x more). If in the year 2011 our income per capita reached
   approximately $ 3,500, then the above target is likely to be
   exceeded
 • This 5 years period will be very crucial to the Indonesian
   business world. (Various foreign investors will expand or
   penetrate the market within the next 5 years)


Excellence in Execution
Indonesia’s Health Spending Trends
•    Total expenditure on health averaged 2% of GDP                 Total Expenditure on Health as % of GDP
     over the 11 year period 1996-2006.                     2.5

                                                            2.0
•    The Government is planning to implement the            1.5

     National Social Security System. Since 2004, the       1.0

                                                                    1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006
     Government has implemented healthcare              Source: The World Bank

     program for poor people through Asuransi                     Share of Total Health Expenditure (%) 1996-2006
     Kesehatan Masyarakat Miskin (Health Insurance          70

                                                            60

     for Poor Population) or Askeskin program and           50


     currently is replaced by Jaminan Kesehatan             40

                                                            30
     Masyarakat (Public Health Insurance Scheme for                1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006
     the Population) or Jamkesmas program.                              public       private       out-of-pocket private
                                                        Source: WHO National Health Accounts database, September 2008

•    In Q4 2009, the new Healthcare Law has been              Total Expenditure on Health as % of GDP
     approved and provides guideline for Government             Indonesia           2.5
     to increase the healthcare spending from 2% up            Philippines              3.2
     to 5% of GDP (Healthcare Law No. 36/2009,                   Malaysia                    4.2
     Article 171 paragraph 1)                                        China                      4.7
                                                                     India                        5.0
                                                                 Vietnam                              6.0
                                                                                 -      1.0     2.0     3.0     4.0     5.0   6.0   7.0
                                                            Source: Daily Newspaper Suara Pembaruan , 29 March 2010



    Excellence in Execution
Relevant Trends in Indonesia
 Growing wealth of middle class to drive demand
• Middle class to rise from 19% of Asian population in 2009 to 30% by 2014
• Indonesia has a young population, where 44% are below 24 years old




  Source: CLSA Mr & Mrs Asia Moving up the J-curves – Spring 2010
Excellence in Execution
Relevant Trends in Indonesia
  Urbanization
      •     Urban areas in Indonesia grew at an annual rate of 3.8% between 1990 and
            2005, compared to the average growth in total population of 1.4% per annum
      •     As of end-2009, 44% of Indonesia’s population live in urban areas
      •     Based on United Nation’s estimates, the urbanization trend will continue to
            accelerate, increasing the proportion of people living in urban areas to 65% by
            2050. We expect this trend to facilitate growth in health care




Source: Merrill Lynch Equity -ASEAN-Real Estate/Property – August 2010
Excellence in Execution
Relevant Trends in Indonesia
     Demographic
              Indonesian population by Generation Group 2010-2016 (in ‘000)
300,000
                                                                                                            2010 vs 2016 Growth
250,000

                                              43,360       45,076        46,862       48,708       50,461         26.0%
               40,058           41,686
200,000
               49,305           50,294        51,251       52,192        53,103       53,997       54,893         11.3%
150,000

100,000
              103,127           103,233      103,317      103,369       103,353      103,271      103,311          0.2%

 50,000
               40,988           41,118        41,247       41,377        41,498       41,595       41,673          1.7%
     -
                2010             2011         2012          2013         2014         2015         2016

          Gen Z (age 0 - 9)      Gen Y (age 10 - 34)   Gen X (age 35 - 49)   Baby Boomers (age 50 - 75+)

     • From the chart above, baby boomers and retire (>54) population have the biggest
       growth until 2016
         people’s life expectancy longer  people’s health awareness higher
     • Productive people (25 – 54) (gen X and partial gen Y) also growing around 11.3%
  Source: Data Statistik Indonesia
   Excellence in Execution
Industri Farmasi Indonesia



Excellence in Execution
Global pharma market tumbuh lebih dari US$1,200 billion
di tahun 2014, didorong oleh Pharmerging markets




Source: IMS Health, Market Prognosis, Mar 2010. New Pharmerging definition


ASEAN Market Overview specially prepared for Kalbe Farma
  Excellence in Execution
Meskipun pasar APAC melambat, tetapi pasar
  China, India, Indonesia, and Vietnam diperkirakan tumbuh “double
  digit”




                               Historical Growth 2005 – 2009 CAGR (LCD/MNF)
IMS data                                                                      Bubble size corresponds to 2014 Sales


     Excellence in Execution
China merupakan market terbesar APAC, dan generik
tumbuh paling pesat dibanding branded.
                                             China Market Sales Growth by Segment




 IMS MIDAS Q2 2010


ASEAN Market Overview specially prepared for Kalbe Farma
  Excellence in Execution
China di tahun 2009 menempati ranking 5 dan diperkirakan
naik ke ranking 3 untuk pasar farmasi di dunia




 ASEAN Market Overview specially prepared for Kalbe Farma
  Excellence in Execution
Growth driver China pharmaceutical market
• Kenaikan GDP
• Jumlah penduduk menengah atas yang meningkat tajam  gaya hidup
  berubah, termasuk meningkatnya health spending; dan meningkatnya
  kebutuhan health service & product yang lebih baik
• Regulasi pemerintah yang lebih baik:
    – Kebijakan untuk meningkatkan kualitas industri farmasi (dari 5000  3500
      industri farmasi (2004)
    – Kebijakan perluasan asuransi kesehatan nasional dan perbaikan list obat dalam
      asuransi
    – Kebijakan investasi yang mendukung perkembangan industri farmasi, baik
      dalam bidang riset bahan baku sampai produk jadi dan biotechnology serta
      TCM
    – Kebijakan IP, tenaga kerja ekonomis  investasi asing masuk
    – Kebijakan kolaborasi ABG yang kuat & Insentif terhadap riset
    – Kebijakan peningkatan kualitas pelayanan RS
• Akses healthcare yang lebih baik  perbaikan dalam sarana kesehatan
• Peningkatan kualitas produk; riset bahan baku dan produk jadi serta
  biotechnology; distribusi produk
• Jumlah retail yang berkembang dengan pesat
Excellence in Execution
Pola kenaikan GDP Indonesia sama dengan
China dan India……




Excellence in Execution
Indonesia merupakan lapisan 3 sumber
pertumbuhan pharma dunia….




Excellence in Execution
Di kawasan ASEAN, pasar farmasi Indonesia masih
menjadi magnet untuk investasi
                                                   Historical performance of ASEAN markets

                                                                   ASEAN Annual growth rate =14.7%




                                                                                                                          ASEAN 4-year
                                                                                                                          CAGR =14.2%




Source: IMS MIDAS MAT Dec 2010. ‘ASEAN’ includes Thailand, Indonesia, Philippines, Vietnam, Malaysia & Singapore in USD


ASEAN Market Overview specially prepared for Kalbe Farma
  Excellence in Execution
Profil Industri Farmasi
   Industri farmasi Indonesia mempunyai market
    share yang baik (perusahaan farmasi domestik
    mendominasi pasar Indonesia)
   Ketergantungan pada bahan baku impor
    menyebabkan industri farmasi sangat rentan
    pada perkembangan harga bahan baku obat di
    pasar internasional dan fluktuasi nilai tukar
    (lebih dari 90% bahan baku obat diimpor)
   Penyerapan tenaga kerja di seluruh rantai
    farmasi sekitar 250.000 tenaga kerja
   208 produsen farmasi termasuk 33 perusahaan
    asing & 4 BUMN di Indonesia dapat memenuhi
    kebutuhan seluruh sektor ekonomi masyarakat
    Indonesia, dari lapisan atas ke bawah

Excellence in Execution
Secara value, pasar ethical dan OTC mengalami
pertumbuhan yang melambat




ASEAN Market Overview specially prepared for Kalbe Farma   Source: IMS,: ITMA, MAT 4Q10

  Excellence in Execution
Secara unit, pasar ethical dan OTC mengalami
kenaikan..




ASEAN Market Overview specially prepared for Kalbe Farma   Source: IMS, ITMA, MAT 4Q10

  Excellence in Execution
Sumber pertumbuhan pasar ethical adalah volume, BUKAN lagi
berasal dari harga; yang mengakibatkan beberapa industri
memperluas fasilitasnya
                         EGS MAT 4Q09 Interaction                                                     EGS MAT 4Q10
                                New Products       1%
                                                                                                           New Products      Interaction
                                    5%                                                                         3%                1%




                                                                                        Price Changes
                                                                                             23%

  Price Changes
       40%
                                                                    Line Extension
                                                                          5%

                                                           Volume
                                                           Change                                                        Volume Change
                                                            49%                                                               68%


        Line
     Extension
         5%
                       Value= 19,564 bn                                                               Value= 21,945 bn
                       Growth = +14.0%                                                                Growth = +12.2%

ASEAN Market Overview specially prepared for Kalbe Farma                       Source: IMS: ITMA-Ethical Only MAT 4Q10

  Excellence in Execution
Terjadi penurunan jumlah produk baru yang diluncurkan
                                                       Number of Products Launch per Year
250




200




150




100                                                                                                                                                Avg : 150




 50                                                                                                                                                 Avg : 63


                                                                                                                                                    Avg : 33
  0                                                                                                                                                 Avg : 9
       1990   1991    1992   1993   1994   1995    1996    1997   1998   1999   2000   2001   2002      2003   2004   2005   2006   2007   2008   2009   2010

                                              Foreign Ethical       Foreign OTC         Local Ethical          Local OTC



ASEAN Market Overview specially prepared for Kalbe Farma                                Source: IMS: ITMA-Ethical Only MAT 4Q10

  Excellence in Execution
Pasar farmasi Indonesia 2006 – 2014 (est.)
      Pasar Indonesia diperkirakan mengalami
      pertumbuhan CAGR 13.4% karena didorong
      oleh:
      • pertumbuhan GDP
  7   • health spending government
      • % rakyat yang mempunyai asuransi
      • kepedulian masyarakat terhadap kesehatan
  6                                                CAGR = 13.4%
      • demografi

  5

                CAGR = 12.4%
  4


  3


  2


  1

       2.3       2.5       3.0     3.4      3.7    4.2      4.7    5.4    6.1
  0
       2006     2007       2008   2009      2010   2011     2012   2013   2014



 Excellence in Execution
Pasar Farmasi Indonesia
  Prospek industri farmasi di Indonesia masih tumbuh dengan
   baik dan menjanjikan
  Kita harus mengantisipasi perubahan-perubahan yang
   terjadi baik dari segi demografi, urbanisasi, dan juga
   perubahan sistem, seperti asuransi
  Dengan adanya pressure atau tekanan dari
   pemerintah, pertumbuhan pasar farmasi Indonesia akan
   lebih banyak dipengaruhi oleh kenaikan volume dan produk
   baru, dibandingkan dengan kenaikan harga



Excellence in Execution
Excellence in Execution

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Pharma Market Growth in Indonesia

  • 1. Pharma Market Growth in Indonesia Johannes Setijono 2011 Excellence in Execution
  • 2. Macro Environment & Trend Excellence in Execution
  • 3. Indonesia by the Numbers The growth of Indonesian real GDP reached 6.1% in 2010 GDP Growth In Indonesia • With these developments, 8000 30 Nominal GDP can grow about 26.27 7,500 15%, which is around 7000 Rp 7,500 Tn or about $ 850 Bn in 6,500 25 2011 6000 20.87 20.37 5,613 • Income per capita will reach about (In IDR Trillion) 20 5000 17.43 4,951 $ 3,500 (In %) 15.80 4000 14.01 3,921 15 15.38 3,339 13.37 3000 2,774 10 2,295 2000 6.3 6.8 5 6.1 6.1 1000 5 5.7 5.5 4.5 0 0 2004 2005 2006 2007 2008 2009 2010 2011 Year Nominal GDP Nominal GDP Growth Real GDP Growth Source: Prospek Perekonomian Indonesia 2011 – Cyrillus Harinowo Excellence in Execution
  • 4. Indonesia by the Numbers Regional GDP Growth – 2011 E % 9 8.5 8.5 8 7 6.5 6 5.5 5.5 5 5 5 4.3 4.1 4 4 3 2 1.4 1 0 Indonesia Singapore Philippines Thailand Malaysia Hongkong Taiwan India Korea Japan China Source: Macquarie Research, October 2010 Excellence in Execution
  • 5. Outlook for Year 2008 – 2015 • In 2004, Indonesia was still number 25-26 with Saudi Arabia • In 2007, we were number 20, beyond Austria, Norway and Taiwan • In 2008, we had surpassed Switzerland, Belgium and Sweden, so that put us at number 18-19 • In 2015, our economy will generate income per capita of about $ 5,000 (such as Malaysia in 2006 but with a population of 8x more). If in the year 2011 our income per capita reached approximately $ 3,500, then the above target is likely to be exceeded • This 5 years period will be very crucial to the Indonesian business world. (Various foreign investors will expand or penetrate the market within the next 5 years) Excellence in Execution
  • 6. Indonesia’s Health Spending Trends • Total expenditure on health averaged 2% of GDP Total Expenditure on Health as % of GDP over the 11 year period 1996-2006. 2.5 2.0 • The Government is planning to implement the 1.5 National Social Security System. Since 2004, the 1.0 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 Government has implemented healthcare Source: The World Bank program for poor people through Asuransi Share of Total Health Expenditure (%) 1996-2006 Kesehatan Masyarakat Miskin (Health Insurance 70 60 for Poor Population) or Askeskin program and 50 currently is replaced by Jaminan Kesehatan 40 30 Masyarakat (Public Health Insurance Scheme for 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 the Population) or Jamkesmas program. public private out-of-pocket private Source: WHO National Health Accounts database, September 2008 • In Q4 2009, the new Healthcare Law has been Total Expenditure on Health as % of GDP approved and provides guideline for Government Indonesia 2.5 to increase the healthcare spending from 2% up Philippines 3.2 to 5% of GDP (Healthcare Law No. 36/2009, Malaysia 4.2 Article 171 paragraph 1) China 4.7 India 5.0 Vietnam 6.0 - 1.0 2.0 3.0 4.0 5.0 6.0 7.0 Source: Daily Newspaper Suara Pembaruan , 29 March 2010 Excellence in Execution
  • 7. Relevant Trends in Indonesia Growing wealth of middle class to drive demand • Middle class to rise from 19% of Asian population in 2009 to 30% by 2014 • Indonesia has a young population, where 44% are below 24 years old Source: CLSA Mr & Mrs Asia Moving up the J-curves – Spring 2010 Excellence in Execution
  • 8. Relevant Trends in Indonesia Urbanization • Urban areas in Indonesia grew at an annual rate of 3.8% between 1990 and 2005, compared to the average growth in total population of 1.4% per annum • As of end-2009, 44% of Indonesia’s population live in urban areas • Based on United Nation’s estimates, the urbanization trend will continue to accelerate, increasing the proportion of people living in urban areas to 65% by 2050. We expect this trend to facilitate growth in health care Source: Merrill Lynch Equity -ASEAN-Real Estate/Property – August 2010 Excellence in Execution
  • 9. Relevant Trends in Indonesia Demographic Indonesian population by Generation Group 2010-2016 (in ‘000) 300,000 2010 vs 2016 Growth 250,000 43,360 45,076 46,862 48,708 50,461 26.0% 40,058 41,686 200,000 49,305 50,294 51,251 52,192 53,103 53,997 54,893 11.3% 150,000 100,000 103,127 103,233 103,317 103,369 103,353 103,271 103,311 0.2% 50,000 40,988 41,118 41,247 41,377 41,498 41,595 41,673 1.7% - 2010 2011 2012 2013 2014 2015 2016 Gen Z (age 0 - 9) Gen Y (age 10 - 34) Gen X (age 35 - 49) Baby Boomers (age 50 - 75+) • From the chart above, baby boomers and retire (>54) population have the biggest growth until 2016 people’s life expectancy longer  people’s health awareness higher • Productive people (25 – 54) (gen X and partial gen Y) also growing around 11.3% Source: Data Statistik Indonesia Excellence in Execution
  • 11. Global pharma market tumbuh lebih dari US$1,200 billion di tahun 2014, didorong oleh Pharmerging markets Source: IMS Health, Market Prognosis, Mar 2010. New Pharmerging definition ASEAN Market Overview specially prepared for Kalbe Farma Excellence in Execution
  • 12. Meskipun pasar APAC melambat, tetapi pasar China, India, Indonesia, and Vietnam diperkirakan tumbuh “double digit” Historical Growth 2005 – 2009 CAGR (LCD/MNF) IMS data Bubble size corresponds to 2014 Sales Excellence in Execution
  • 13. China merupakan market terbesar APAC, dan generik tumbuh paling pesat dibanding branded. China Market Sales Growth by Segment IMS MIDAS Q2 2010 ASEAN Market Overview specially prepared for Kalbe Farma Excellence in Execution
  • 14. China di tahun 2009 menempati ranking 5 dan diperkirakan naik ke ranking 3 untuk pasar farmasi di dunia ASEAN Market Overview specially prepared for Kalbe Farma Excellence in Execution
  • 15. Growth driver China pharmaceutical market • Kenaikan GDP • Jumlah penduduk menengah atas yang meningkat tajam  gaya hidup berubah, termasuk meningkatnya health spending; dan meningkatnya kebutuhan health service & product yang lebih baik • Regulasi pemerintah yang lebih baik: – Kebijakan untuk meningkatkan kualitas industri farmasi (dari 5000  3500 industri farmasi (2004) – Kebijakan perluasan asuransi kesehatan nasional dan perbaikan list obat dalam asuransi – Kebijakan investasi yang mendukung perkembangan industri farmasi, baik dalam bidang riset bahan baku sampai produk jadi dan biotechnology serta TCM – Kebijakan IP, tenaga kerja ekonomis  investasi asing masuk – Kebijakan kolaborasi ABG yang kuat & Insentif terhadap riset – Kebijakan peningkatan kualitas pelayanan RS • Akses healthcare yang lebih baik  perbaikan dalam sarana kesehatan • Peningkatan kualitas produk; riset bahan baku dan produk jadi serta biotechnology; distribusi produk • Jumlah retail yang berkembang dengan pesat Excellence in Execution
  • 16. Pola kenaikan GDP Indonesia sama dengan China dan India…… Excellence in Execution
  • 17. Indonesia merupakan lapisan 3 sumber pertumbuhan pharma dunia…. Excellence in Execution
  • 18. Di kawasan ASEAN, pasar farmasi Indonesia masih menjadi magnet untuk investasi Historical performance of ASEAN markets ASEAN Annual growth rate =14.7% ASEAN 4-year CAGR =14.2% Source: IMS MIDAS MAT Dec 2010. ‘ASEAN’ includes Thailand, Indonesia, Philippines, Vietnam, Malaysia & Singapore in USD ASEAN Market Overview specially prepared for Kalbe Farma Excellence in Execution
  • 19. Profil Industri Farmasi  Industri farmasi Indonesia mempunyai market share yang baik (perusahaan farmasi domestik mendominasi pasar Indonesia)  Ketergantungan pada bahan baku impor menyebabkan industri farmasi sangat rentan pada perkembangan harga bahan baku obat di pasar internasional dan fluktuasi nilai tukar (lebih dari 90% bahan baku obat diimpor)  Penyerapan tenaga kerja di seluruh rantai farmasi sekitar 250.000 tenaga kerja  208 produsen farmasi termasuk 33 perusahaan asing & 4 BUMN di Indonesia dapat memenuhi kebutuhan seluruh sektor ekonomi masyarakat Indonesia, dari lapisan atas ke bawah Excellence in Execution
  • 20. Secara value, pasar ethical dan OTC mengalami pertumbuhan yang melambat ASEAN Market Overview specially prepared for Kalbe Farma Source: IMS,: ITMA, MAT 4Q10 Excellence in Execution
  • 21. Secara unit, pasar ethical dan OTC mengalami kenaikan.. ASEAN Market Overview specially prepared for Kalbe Farma Source: IMS, ITMA, MAT 4Q10 Excellence in Execution
  • 22. Sumber pertumbuhan pasar ethical adalah volume, BUKAN lagi berasal dari harga; yang mengakibatkan beberapa industri memperluas fasilitasnya EGS MAT 4Q09 Interaction EGS MAT 4Q10 New Products 1% New Products Interaction 5% 3% 1% Price Changes 23% Price Changes 40% Line Extension 5% Volume Change Volume Change 49% 68% Line Extension 5% Value= 19,564 bn Value= 21,945 bn Growth = +14.0% Growth = +12.2% ASEAN Market Overview specially prepared for Kalbe Farma Source: IMS: ITMA-Ethical Only MAT 4Q10 Excellence in Execution
  • 23. Terjadi penurunan jumlah produk baru yang diluncurkan Number of Products Launch per Year 250 200 150 100 Avg : 150 50 Avg : 63 Avg : 33 0 Avg : 9 1990 1991 1992 1993 1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 Foreign Ethical Foreign OTC Local Ethical Local OTC ASEAN Market Overview specially prepared for Kalbe Farma Source: IMS: ITMA-Ethical Only MAT 4Q10 Excellence in Execution
  • 24. Pasar farmasi Indonesia 2006 – 2014 (est.) Pasar Indonesia diperkirakan mengalami pertumbuhan CAGR 13.4% karena didorong oleh: • pertumbuhan GDP 7 • health spending government • % rakyat yang mempunyai asuransi • kepedulian masyarakat terhadap kesehatan 6 CAGR = 13.4% • demografi 5 CAGR = 12.4% 4 3 2 1 2.3 2.5 3.0 3.4 3.7 4.2 4.7 5.4 6.1 0 2006 2007 2008 2009 2010 2011 2012 2013 2014 Excellence in Execution
  • 25. Pasar Farmasi Indonesia  Prospek industri farmasi di Indonesia masih tumbuh dengan baik dan menjanjikan  Kita harus mengantisipasi perubahan-perubahan yang terjadi baik dari segi demografi, urbanisasi, dan juga perubahan sistem, seperti asuransi  Dengan adanya pressure atau tekanan dari pemerintah, pertumbuhan pasar farmasi Indonesia akan lebih banyak dipengaruhi oleh kenaikan volume dan produk baru, dibandingkan dengan kenaikan harga Excellence in Execution