1. SugarCRM + Share2B = ESN
Getting Social
March 2013
© Share2B Inc. – SugarCRM 2013/03

2. About Share2B
Share2B is an Enterprise
Social Network (ESN)
Software.
Commonly ESNs very often
are described as "Business
Facebook" or "Google+ for
companies".
But at the end it is much more!
© Share2B Inc. – SugarCRM 2013/03

3. Enterprise Social Network
© Share2B Inc. – SugarCRM 2013/03

4. Social Network or Enterprise Social
Network?
SN Social Network
ESN Enterprise
Social Network
Social
Business
Enterprise 2.0
Social Software Solution
Social Communities
Intranet Business Intranet
Solution
Social Business Suite
Social
Social Sales Business
Software Social
Collaboration
© Share2B Inc. – SugarCRM 2013/03

5. Impact Social Media Revolution
800 million
Facebook users
with over 100
billion
connections
500 million sold 300 million
SmartPhones Twitter users
versus 420 with over 1
million sold PCs billion tweets
in 2011. over 4 days.
Social
Revolution
Source: Comscore, Forrester Research
© Share2B Inc. – SugarCRM 2013/03

6. Current Situation
Knowledge workers are hindered "Oldschool communication" is
by "oldschool communication" just not ready for modern
methods to collaborate in: demands:
sharing ideas Communication via email is limited.
giving feedback Intranet systems are not integrated
answering questions into CRM or ERP processes.
working together Individual software is not user
sharing knowledge friendly.
self organizing No mobile components.
with their colleagues.
© Share2B Inc. – SugarCRM 2013/03

7. Enterprise Social Network
75%
of all companies on
enterprise level will use
or have a vet ESN in
2013.
40%
37% of all it decision
of all enterprise
makers plan to setup or
companies will
extend a given
implement an ESN until
collaboration tool.
2015.
Social
Business
Potential
Source: Gartner, McKinsey
© Share2B Inc. – SugarCRM 2013/03

8. Be connected
Sales
IT
Vendors
Customers HR
Marketing
Support
CEO
Partners
PR
© Share2B Inc. – SugarCRM 2013/03

9. Work in different locations
62%
of all employees in
enterprise
companies work in
different
locations.
Quelle: Forrester Research
© Share2B Inc. – SugarCRM 2013/03

10. Share2B + SugarCRM
© Share2B Inc. – SugarCRM 2013/03

11. CRM meets Collaboration
CRM ESN
Address - Mgmt. People & Groups
Activity - Mgmt. Knowledge
Opp.- Mgmt. Documents & Files
Ticket - Mgmt. Apps
Quote - Mgmt. Intranet, Extranet
… …
formal, hierarchichal informal, team based
© Share2B Inc. – SugarCRM 2013/03

12. SugarCRM Connector
Homepage
© Share2B Inc. – SugarCRM 2013/03

13. SugarCRM Connector
Menu & Newsbar
© Share2B Inc. – SugarCRM 2013/03

14. SugarCRM Connector
Follow Sugar Objcects
© Share2B Inc. – SugarCRM 2013/03

15. SugarCRM Connector
Groups
© Share2B Inc. – SugarCRM 2013/03

16. SugarCRM Connector
People
© Share2B Inc. – SugarCRM 2013/03

17. SugarCRM Connector
Intranet / Pages / Announcements
© Share2B Inc. – SugarCRM 2013/03

18. SugarCRM Connector
Search
© Share2B Inc. – SugarCRM 2013/03

19. SugarCRM Connector
Apps – Social Example App (facebook & twitter)
© Share2B Inc. – SugarCRM 2013/03

20. SugarCRM Connector
Administration
© Share2B Inc. – SugarCRM 2013/03

21. Share your Business.
www.Share2B.com
USA Germany
800 Casey Key Rd, Ludwig-Erhard-Str. 14
Nokomis, FL 34275 34131 Kassel
partners@share2b.com
www.share2b.com
© Share2B Inc. – SugarCRM 2013/03