The 10 Most Impactful Healthcare Solution Providers of 2019

And Its MedicsCloud Suite Of Healthcare Software Products
ADVANCED DATA
SYSTEMS
www.mirrorreview.com
April 2019
First Look
Take A Closer Look At The First
Ever Picture Of Black Hole
IoT Drive
Got Stuck? Try These Tips To
Streamline Your Changing
Testing Approach In IoT
David Barzillai
Founder & President
VOL - I

EDITOR’S LETTER
he modern healthcare tech industry continues to transform at
Texponential rates. The rationale behind establishing a smart
health community is to be able to tackle numerous issues such as
ever-increasing population, prevalence of chronic diseases, emergence of
new infections, advancements in cutting-edge yet costly disruptive
technologies, low financial status of masses, and doctor-patient
communication gaps among others.
In order to accomplish this mission, healthcare providers, organizations,
caregivers, researchers, and payers are fighting tooth and nail to make a
long and sustainable impact. For this, technology trends such as Artificial
Intelligence, AR/VR, nano medicines, robotics, 3D printing, and data
analytics are proving to be extremely beneficial.
Our latest magazine issue, ‘The 10 Most Impactful Healthcare Solution
Providers of 2019,’ Vol I features some of the pioneering solution
providing companies from the medical industry.
What makes the journeys of these impactful healthcare solution providers
so inspiring are the missions, visions, and core values that they have
undertaken and fulfilling. Additionally, entrepreneurs and industry leaders
of these companies are translating their ideas into fruitful realities by
bridging the existing gaps in the global healthcare market. Widespread
around the globe, we get to understand their opinions, issues they are
confronting, solutions/products/services they are currently developing and
working on, R&D breakthroughs, and how the future of healthcare sector
will look like in the coming years.
Ultimately, these healthcare solution providing companies are working for
a united cause to help build a high-quality, affordable, and sustainable
smart health community.
We also hope you enjoy the highlighted articles on popular technologies
in ‘IoT Drive’ and the latest space discoveries in ‘First Look’ sections
respectively
Our avid readers can also subscribe for newsletters to know about the
upcoming industry trends, news updates, featured articles, blogs and a lot
more.
Happy Reading!
Anuja Mulmule
Managing Editor
Global Mission To
Establish A
Sustainable Smart
Health Community!
And Its MedicsCloud Suite Of Healthcare Software Products
ADVANCED DATA
SYSTEMS
April 2019
First Look
Take A Closer Look At The First
Ever Picture Of Black Hole
IoT Drive
David Barzillai
Founder & President
VOL - I

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Behavior
®
Imaging Business
Automation
Experts
CereSoft
Inc.
MonarchFx
Highmark
Interactive
TRIARQ
Health
CONTENTS 18 20
28
34
40
Transforming The Healthcare
Industry Through Enhanced
Patient Engagement Solution
A Knowledgeable Expert Of
Technical Skills Combined
With Business Acumen
26
Energizing Healthcare Cash
Flow Through Innovation
Bringing The Positive Change
In Concussion Management
And Neurological Testing
Providing Smartest Logistic
Solutions To The Healthcare
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Putting Patients First By
Empowering Independent
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Not All Data Heroes
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Industry Analyst
First Look
Take A Closer Look At
The First Ever Picture
Of A Black Hole
Articles
ADVANCED
DATA
SYSTEMS
Cover Story
IoT Drive
22
36
10
30
And Its MedicsCloud Suite of
Healthcare Software Products
Marc Zionts | Automated Insights

There have been some monumental healthcare
industry challenges in recent years.
One was the move towards value-based (VB) medicine
whereby positive outcomes would result from fewer office
visits and readmissions into inpatient facilities. The fee-for-
service model with patients continually returning for their
next appointments would disappear. To get physicians into a
VB mindset, Medicare devised a reporting matrix under
which three things would happen: (1) be penalized against
future Medicare reimbursements for not reporting enough
or at all, or (2) obtain incentives for high quality reporting,
or (3) remain neutral by reporting enough to avoid penalties
but not enough for incentives. Complying with VB was a
definite challenge.
Another was moving from ICD-9 to ICD-10 coding which
involved replacing a comprehensive set of thousands of
codes in use for many years (ICD-9) with an entirely new
set of even more detailed codes (ICD-10). Claims would be
rejected if they weren’t coded correctly by ICD-10’s
deadline date.
Here’s another: patients have reportedly become the third
largest payer group in the US only behind Medicare and
Medicaid because insurance reimbursements have gone
down in general. Today, the patient might owe as much, or
even more, than what his or her insurance paid.
One more challenge is how “patient engagement” and
“patient experience” have taken on new meaning and
importance, perhaps because of social media, or the
competition for patients, or both. It’s not enough to get
people back on track health-wise. Today, they also need to
have a great overall experience.
A Suite of proven clinical, financial, management &
patient experience solutions
Advanced Data Systems’ (ADS) MedicsCloud Suite and
MedicsRCM clients have not only been able to overcome
these and other challenges, they’ve actually been able to
benefit financially and operationally in the process:
Ÿ ADS created its ICD-10 Code Converter well in
advance of the deadline. The Converter has two options
for making the correct ICD-10 code selection: either
through a drop-down list of ICD-10 codes to use in
place of the ICD-9 code, or by using a Google-like
search capability for entering a phrase and selecting the
correct ICD-10 code.
By now coders have probably become accustomed to
which ICD-10 codes to use, but the Code Converter will
remain in place as a “just in case” system feature.
Ÿ The value-based medicine challenge came by way of the
Medicare Access and CHIP Reauthorization Act
(MACRA) calling for two separate methods for non-
exempt providers to report their VB stats depending on
whether they’re using the “MIPS” or “APM” method of
reporting. A minimum degree of reporting would be
required in order to at least avoid penalties against
future Medicare reimbursements.
Thanks to its MedicsCloud EHR’s (Electronic Health
Records) built-in MACRA Dashboard, ADS’ clients are
ADS is your stability and reliability
source for healthcare systems
since 1977.
“ “

able to do their reporting with the dashboard providing
visual guidance on how their data is progressing,
helping to ensure they at least avoid the fairly sizable
penalty. For example, a lack of quality reporting in
calendar year 2019 will mean an up to a 7% reduction in
the provider’s 2021 Medicare reimbursements.
Besides the dashboard, ADS has a team of in-house
MACRA experts who work with clients in helping to
ensure they’re on track, and to answer any MACRA-
related questions.
Ÿ To address the very serious challenge of patient balances
increasing after insurance, the ADS team created the
Medics Patient Responsibility Estimator. And, the
company made it accessible through the scheduler so
patients can be given a good approximation of what
they’ll owe as part of scheduling the appointment.
This helps prepare the patient for at least a partial, if not
a full payment on arrival, and / or to setup a payment
plan. The copayment is also displayed making for
another great reminder.
When leaving, patients can be shown a more accurate
representation of what will be owed. The practice might
even get signed acknowledgments from patients,
ensuring there are no surprises when their statements
arrive.
The MedicsCloud Suite accommodates patient
payments in any number of ways, including securely
online through the MedicsPortal. In fact, the portal is
iPad, iPhone, and Android-friendly. The practice can
send payment reminder texts and patients are able to
make payments even when they’re on the go.
Medics Telemedicine enables patients to use their
devices for remote appointments from almost anywhere
On arrival, MedicsKiosk supports self-registrations
eliminating the sign-in sheet at the front desk, and
clipboards of paper. It’s also iPad, iPhone, or Android-
friendly.
Ÿ As for patient engagement and enhancing their
experience, the Suite supports a number of features and
capabilities fostering that. But what about others who
also need to have a great experience? These are the
practice or organization itself, its providers, and an
often-neglected yet incredibly important group:
referring physicians. The Suite has all of these
segments covered as well.
First, the MedicsPortal keeps the practice accessible to
patients via their iPads, iPhones, or Androids, 24 x 7 x
365 to schedule appointments, complete questionnaires,
and perform a host of other self-empowering,
efficiency-producing capabilities benefiting the patient
and the practice. The portal’s Notifyer sends alerts when
new messages are available to be read. And as
mentioned, patients can make payments online through
the portal.
Medics Texting enables the practice to send interactive
appointment reminder texts to patients who confirm or
cancel by replying. Cancelations can be quickly called
to reschedule and future appointments may be contacted
to see about filling in gaps. Texts can contain directions,
special instructions, and be in multiple languages.
Texting is also ideal for reminding patients about
balances due which are then payable through the portal.
Our vision is to ensure that our software
continues to be a leader in meeting the
challenges and changes within the
healthcare industry.
““

globally. The practice can see more patients using
virtually no office resources. And telemedicine visits
generate revenue.
Physicians can be mobile yet stay connected using their
devices to see patient information, check schedules, and
even transcribe reports. Those finalized reports can then
be emailed or e-faxed to referring physicians from the
device.
All of these mobility features work to create positive
experiences while keeping everyone engaged.
These are just a few of the real-world industry challenges
ADS’ clients have had to overcome, and they did so, and
continue to do so, with its unique MedicsCloud Suite or
MedicsRCM if revenue cycle management services are
preferred.
A Purpose-Driven Leader Behind ADS’ Market
Dominance
David Barzillai, the Founder and President of Advanced
Data Systems Corporation is a hands-on CEO and enjoys
working with his Programming and Development teams in
creating new features and enhancements.
Sharing his experience on working with ADS’ extensive
client base, David asserts, “We’re lucky to have a
sophisticated group of clients with whom I keep in close
contact. Very often they’ll make suggestions which are
almost always incorporated in future versions.”
Furthermore, the tech-savvy CEO elaborates that
technologies being incorporated in ADS’ product portfolio
includes updated Artificial Intelligence, medical device
connectivity, next-generation telemedicine, and even greater
features for patient and provider mobility.
An Extraordinary History Of Stability And Reliability
In The Healthcare Industry
“ADS began in 1977. To say things have evolved
galactically over the past 42 years is an understatement. Yet,
revolutionary technology never ends. Wearables, audibles,
imaging, greatly enhanced artificial intelligence or machine
learning. ADS looks forward to being right there with all of
them for our clients!”
“ADS’ core mission is to ensure its MedicsCloud Suite and
MedicsRCM clients obtain the most revenue possible from
insurers and patients while operating at maximum
efficiency using intelligent, “hands off” automation. And,
we’re very focused on providing the tools our clients need
to retain and even expand their patient and referring
physician bases.”
“ “Our MedicsCloud Suite successfully
navigates the complexities of intake,
medical billing, clinical documentation,
and workflow management.

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Company Name Company Info
Advanced Data Systems
David Barzillai
Founder & President
Amgen
Robert A. Bradway
Chairman & CEO
Behavior Imaging
Ron Oberleitner
CEO & Chairman
Business Automation
Experts
Matt Lepkowski
Founder
CereSoft Inc.
Dr. Hsing-Hen Chen
Founder & CEO
Cerner
Brent Shafer
Chairman & CEO
Highmark Interactive
Dr. Sanjeev Sharma
Co-founders & CEO
Molina Healthcare
Joseph M. Zubretsky
President & CEO
MonarchFx
Dr. James A. Tompkins
Chairman & CEO
TRIARQ Health
Mike Sappington
Chairman & CEO
Advanced Data Systems creates and delivers superior healthcare software
solutions supporting maximized reimbursements and revenue and optimized
productivity for its clients while providing them with the finest training,
support, and services.
www.adsc.com
Amgen is one of the world’s leading biotechnology companies.
www.amgen.com
Initiated in 2005, Behavior Imaging® develops solutions to facilitate the
observational, analytical, and collaborative needs of behavioral healthcare,
and special education professionals.
www.behaviorimaging.com
Business Automation Experts (BAE) is a consulting firm focused on the
strategic use of technology to improve the operational efficiency of
organizations.
www.businessautomationexperts.com
Established in 1994, CereSoft is a healthcare RCM services company, which
has ingrained its core values on creative innovations and rich knowledge base
of its workforce.
www.ceresoft.com
Cerner Corporation is an American supplier of health information technology
solutions, services, devices and hardware.
www.cerner.com
Highmark is offering smart solutions to protect people’s brains with the
implementation of advanced technologies like AI and ML.
www.highmark.tech
Molina Healthcare offers Medicare Advantage plans designed to meet the
needs of individuals with Medicare or both Medicaid and Medicare coverage.
www.molinahealthcare.com
MonarchFx, a Tompkins International company, offers a nationwide
healthcare ecosystem.
www.monarchfxgo.com
TRIARQ Health offers a unique combination of technology and billing
services in a way that strengthens the US’s Independent Medical Practices.
www.triarqhealth.com

Autism spectrum disorder (ASD) is widely known by
individuals across the globe. ASD has no cure in spite of
having widespread research and public awareness.
According to the Stanford Medicine News Center, the demand for
autism treatment is 18 times larger than the available supply of
caregivers in the US. Along with this, the Centers for Disease
Control and Prevention (CDC) reported that there is 15 percent
upsurge in the demand for autism treatment & diagnosis as
compared to the previous year. Because of potential barriers such
as distance, cost, and availability of experienced providers, the
individuals with autism and their families are unable to receive
timely diagnosis and treatment.
Inspired by their own personal experience with autism, Ron and
®
Sharon Oberleitner established Behavior Imaging to provide
disabled people access to better care digitally. The duo has devoted
their careers to aiding families and organizations to improve their
accessibility to behavioral health treatment.
Back in 1996, Ron and Sharon went through an unfortunate event.
Their son was diagnosed with autism and they experienced
difﬁculties in receiving specialized care. But, there was a big
drawback in the healthcare systems. Their son received his
treatment late due to lack of facilities. Therefore, Ron and Sharon
decided to break the aforementioned barriers and develop a unique
solution that will bring families closer to the options they need for
their autistic child’s development and future.
Meeting the Challenges of Early Autism Diagnosis
®
Initiated in 2005, Behavior Imaging develops solutions to
facilitate the observational, analytical, and collaborative needs of
behavioral healthcare, and special education professionals. The
company focuses on the challenges of early autism diagnosis and
takes behavioral care beyond in-person assessment & treatment
into a fully realized technological landscape. The services provided
®
by Behavior Imaging enables patients to collaborate and consult
with physicians through video capture and a secure health record
application that allows users to store, share, and annotate video
Transforming The Healthcare Industry Through Enhanced
Patient Engagement Solution
®
Behavior Imaging :
Behavior Imaging has
been innovating digital
health solutions for
diagnosing and treating
autism for 13 years.
18

files. In addition, the patients do not have to wait long at the
diagnostic clinics. Instead, they receive the diagnosis reports as
early as possible.
Connecting Healthcare Entities through Effective
Applications
For the early diagnosis and better treatment, Behavior
®
Imaging has developed the following applications, which help
in the areas of behavioral healthcare, mental health, and special
education.
™
Ÿ Behavior Connect : It is an online portal that enables
health and education professionals and their organizations
to remotely interact with clients, specialists, and other staff
members while building a library of shareable assets and a
continuous health record.
™
Ÿ Behavior Capture : It is an app used to capture and upload
video evidence from natural environments securely into the
™
online service, Behavior Connect or AssessmentView™.
Ÿ NODA™ Autism Diagnosis: NODA enables clinical
centers to offer a new remote autism assessment service.
With NODA, clinicians observe behaviors captured by the
family at home through a secure platform. A recent study
has been done in which current in-person autism
assessment practices are compared with the NODA
smartphone-based method. This research shows that the
NODA method cut the average total time for an ASD
assessment in half—saving on average two months for
families.
™
Ÿ Assessment View : The company has developed a
seamless platform for assessing student progress in special
education on every level: classroom, school, district and
state-wide alternate assessment.
Due to aforesaid contributions in assessing the diagnosis of
®
autism, Behavior Imaging has won prestigious awards from
the Small Business Administration (awarded 2016 at the White
House) and Google/Autism Speaks for its disruptive business
model.
Enhancing Employees’ Experience
®
To deliver better care facility, Behavior Imaging needs
employees who are experienced in managing individuals
suffering from autism or other disabilities. To achieve this, the
company pays for additional training provided to employees
regularly in areas relevant to their position. In some cases,
employees receive direct hands-on experience from colleagues
with disabilities who perform special tasks for the company.
®
Apart from this, Behavior Imaging reflects a culture of
“family first, Behavior Imaging second” which helps to attract
and retain the right employees.
A Leading Expert Improving the Quality of Healthcare
Ron Oberleitner, the CEO and Chairman of Behavior
®
Imaging , has over 25 years of executive management
experience within the health industry including medical
devices, telemedicine, and medical imaging solutions. The Co-
founder—Sharon Oberleitner works as the Vice President
of Clinical and Corporate Affairs of the company. Sharon
and Ron, both are leading the company to help others from
their personal experience with autism and professional
experience from the medical device, nonprofit, and research
industries. To become a helping hand for families and
individuals, the dynamic duo and their teams are creating and
expanding solutions for better diagnostic, assessment, and
continuity of care for a variety of behavioral and mental health
challenges.
Additionally, Ron also successfully commercialized numerous
innovations for the autism community, including Behavior
® ™ ™
Imaging , TalkAutism , and AutismCares . He has a proven
track record of bringing helpful technologies to market for
improved clinical operations and treatment of various medical
conditions, autism and other developmental disabilities.
Similarly, Sharon has spoken at numerous national autism
conferences and was felicitated with a “Top Innovator Award”
for founding a new platform used throughout multiple states
for assessing Special Need student progress.
In the upcoming years, Ron and Sharon are planning to
integrate artificial intelligence (AI) to help clinical
professionals make quicker and better-informed decisions as
they assess behaviors and recommend treatments.
The Future of Healthcare Industry
Being an experienced entrepreneur, Ron believes that the
healthcare market is awakening due to the benefits of capturing
health data in real-time. The sharing of health data with the
remote knowledgeable doctors to receive earlier diagnosis
and/or treatment guidance is helping families and individuals
across the globe in improving and managing their health.
19

Healthcare organizations accumulate and pile vast
amounts of personal information, making them a major
target for cyber-criminals. Today, the frequency of
cyberattacks is growing and new vulnerabilities to networks and
computer systems are being discovered and exploited. Different
types of attacks create different issues, often causing healthcare
organizations to lose focus. Even though there are many security
tools available in the market, it’s a major challenge to keep up with
the growing healthcare data volume. Healthcare organizations are
therefore looking for a system, which can provide better
prevention and faster detection of cyberattacks. This can be
possible by implementing a balanced approach with innovation
and investment in new technologies. Leveraging innovative
technologies to empower people and improve processes, Business
Automation Experts offers personalized software solutions to
enhance operational efficiencies and delivers proven results in
profitability.
Building Trust through Incredible Customer Satisfaction
Business Automation Experts (BAE) is a consulting firm focused
on the strategic use of technology to improve the operational
efficiency of organizations. The company provides consulting and
support with standard compliance audits to safeguard against
misuse by unauthorized groups. The custom software solutions
provider has collaborated with Laserfiche, Seceon, Microsoft, and
Intel Corporation so that it can take advantage of the solutions
developed by them that are well-designed and engineered for the
business needs. BAE empowers and educates their clients to assist
them in doing their job effectively, which further builds on the
trustthatis requiredtotakerisks andreachgoals.
Leveraging Disruptive Technologies to Prevent
Cyberattacks
BAE offers personalized IT solutions for businesses and aids
companies to add new revenue streams. To protect from
A Knowledgeable Expert Of Technical Skills Combined
With Business Acumen
Business Automation Experts:
We help business owners
become protable by
automating processes
and ensuring business
continuity.
Founder
Matt Lepkowski
20

cyberattacks, the company proposes Security Operations
Center (SoC) in a box solutions that are personalized
according to the clients business needs. These solutions
identify network behaviors that are unusual and respond with
remediation in milliseconds. To strengthen security, they
collaborated with Seceon; a threat detection and management
company that visualizes, detects, and eliminates cyber threats
in real-time. Seceon has incorporated Artificial Intelligence
(AI) with Machine Learning (ML) and developed aiSIEM, a
modern adaptation to security information and event
management (SIEM). In addition to this, BAE also focuses on
reducing System Debt by better aligning technology spend to
strategic initiatives. In doing so, organizations can meet the
growing needsof thehealthcareindustry.
BAE’s Experienced Employees Aiding in the
Organization’s Overall Performance
For any organization, employees are valuable assets and play
a significant role in its growth. Through employees’ hard
work, dedication, and contribution, organizations can achieve
their goals and climb the ladder of success. Therefore, BAE
recruits experienced employees who demonstrate self-
motivation and a passion to delight clients. The Somerset, NJ-
based company helps employees learn about industry trends
and lessons from other engagements to improve overall
performance. As employees increase their performance and
securityposture,thecompanycontinuestoprosper andgrow.
Forthcoming Plans to Bring New Revenue and Keeping
up with Modern Tech Trends
Every successful business regularly reviews its business plan
to ensure it continues to meet its needs. Through these
business plans, companies can achieve their goals, predict the
revenue growth, and move towards continued prosperity.
Being a scalable and adaptive company, BAE will continue
leveraging many years of client engagements and ensuring
alignment between their strategy and infrastructure.
Furthermore, it will keep on generating new revenue and
boosting loyalty by presenting ways on how clients can do
their job in the most efficient way possible while maintaining
the security frameworks they need. In order to stay attuned
with the market trends, the leading medical software solutions
provider keeps tabs on what Seceon and other big players are
bringing to the healthcare industry as well as how it can
address newer challenges confronted by its client
organizations. Additionally, the company is also looking into
AI supported robotic process automation to assist clients with
their operations since traditional-powered solutions are
simplynotbuilttoscale.
An Intellectual Business Leader Aiding in Streamlining
Business Operations
Matt Lepkowski, Founder of Business Automation
Experts has established the company in 2005. Matt has 20
years of experience and in that period; he learned numerous
skills that involve project management, troubleshooting,
software implementation, business process improvement,
disaster recovery, management, and leadership. Using his
experience and expertise, Matt assisted other companies in
delivering value to their clients and created new avenues of
revenue generation for organizations through technology and
systems.
As the Founder of BAE, Matt’s role is to set the strategy for
the company and market the services to clients. Being an
intellectual business leader, Matt closely works with clients to
understand challenges they face and engage his skilled team
to seek out advanced solutions, which best fit their model of
comprehensive, quick deployment, and value accretive for his
clients. These solutions are used internally first so that Matt’s
company can identify pitfalls before his clients. Under Matt’s
guidance, BAE is leveraging cloud based services to improve
itsoperationsandsecurityservicestohelpmonitoritsassets.
The Future of the Healthcare Sector
Being an entrepreneur, Matt understands the business issues
faced by clients as well as observes the transformation
happening due to disruptive technologies.According to Matt,
as healthcare is moving from a fee-for-service model to value-
based purchasing, the pressure to improve operations will
heighten. The tremendous positive developments within the
healthcare industry will become possible with the help of
patient monitoring, advanced algorithms, and innovative
systems to manage healthcare data. Further, he adds, “This
sector will continue to develop innovative solutions which
willimprovehealthoutcomes.”
21

Try These Tips To Streamline Your
Changing Testing Approach In IoT
S c ?G
In recent years, the Internet of Things (IoT) has gained a lot of attention. In fact, Google searches show that IoT is the most
searched term on the internet at this moment. As technology is progressing in various sectors, market demands are also
increasing. As a result, companies are also strategizing to build IoT products so they can grow their connected networks.
At the same time, there is an increasing fear that the number of IoT devices will cause security exposures. To manage dissents
such as architecture, enormous cost, and diverse information, companies need to be alert and plan IoT testing strategies to
assure the dependability of their products and devices.
This is important as IoT is utilized on both consumers as well as enterprise fronts. On the consumer front, internet-connected
devices such as televisions, thermostats, lights, door locks, and refrigerator are a norm these days. Similarly, health and ﬁtness
related digital devices, which provide biometric scales like heart rate, perspiration levels, and compound measures such as
oxygen levels in a bloodstream show habiliments of IoT devices. On the enterprise front, anti-theft tags, driverless trucks,
power generation and delivery systems, water systems, connected sensors for farms, production systems, and IoT connected
devices to alert on defective instruments demonstrates IoT applications’ signiﬁcance and the requirement of its dynamic testing
approach.
IoT Drive

IoT Applications = Security in Question
There has been a surge to introduce new electrical or
electronic attributes. In this competitive world, new
companies with not much experience expediently
disregard complex system of hardware and software
security design to launch a new feature at a lower cost. The
vulnerability can be understood by knowing the way
manufactures treat new products. They apply the same
guidelines to these complicated products as well as to the
normal components. For example, manufacturers utilize
old designed chips that are utilized for devices whose
requirements are less when it comes to proficiencies.
In other words, when software such as home appliances or
any other devices are tested, they are required to pass the
test, which requires these appliances to work and to be
assembled easily. At that moment, security of the software
is neither a priority nor a need. Manufacturers utilize age-
old chips to assemble new devices, which have many
susceptibilities. Obviously, software with vulnerability
which does not receive any thorough testing creates
security issues at a later stage. As a result, the devices,
appliances, and toys installed into homes, and offices
become a more convenient target for hackers.
Having said that, following are three new ways to develop
software companies’ testing approach using IoT:
Ÿ Constantly Working on Security Testing
IoT is an easy prey for hackers. It is connected to various
points of connections, which remain active through the
internet and continue to reciprocate with each other. The
risk of hacking can reach the device in any form. This
makes it impossible to concentrate on one area of IoT and
prevent security risk. Therefore, IoT is in need of
modification, which can only be achieved through constant
security testing.
Although, the process of software testing does not show
that security testing gets the priority. Most of the times,
functional and unit tests get the attention of the testing
team. Hence, security testing becomes a part of the
procedure and gets treated as the last step in the entire
software testing cycle. Rather putting it aside, testing
teams should make security testing as an integral part of
the software development process. This way, security
testing will become a norm than a part of the procedure.
If security testing becomes the norm for the software
development process, then it will be advantageous in an
environment where IoT softwares are upgraded every day.
On top of that, a survey of Fortune 500 CEOs shows that
CEOs have been worried about the abrupt growth in
technology change as well as cybersecurity. This concern
is genuine as these two entities are interrelated to IoT and
cause many annoyances as software testing teams try to
match the pace of cybersecurity and technology change
and build softwares accordingly.
Ÿ Utilizing Test Automation in IoT
IoT system encompasses three main components such as
the connectivity apparatuses, the cloud and the mobile app,
which allows end users to communicate with the device.
These components are tested for performance,
dependability, compatibility, and security in the period of
amalgamation process. Here, possible software problems
are detected and resolved. However, the manual testing of
the components becomes difficult as apparatuses are to be
checked for at least a thousand times.
Hence, the utilization of test automation is a practical
method to do massive software tests. This technique allows
virtualization of a device to remove resource coercion and
impasses. Test automation authorizes consistent testing of
apps with acceleration, proficiency, and enables test on all
devices at the same time.
On top of that, this method allows low-cost tests on all app
versions, mobile devices, and operating systems. Test
automation allows measurable virtual labs, which are
compatible to test flows. It also helps to mend
imperfections and delivers superior features at a faster rate.
This allows software testing with enhanced efficiency in
IoT. More importantly, it enables to eradicate the necessity
of constrained business critical infrastructure, third-party
systems for testing.
Ÿ Finding Superfluous Testing Area in IoT
There is a need for a thorough consideration to be given
when it comes to testing IoT devices. When one pays
attention to the prerequisites of consistent security testing,
it is also similarly vital to take heed of superfluous testing
so that one can intensify delivery speed. This treatment
will lessen the anxiety of relevancy in the testing area and
mitigate the coercion of the time frame.
After locating the section of the software, which does not
need testing at every rollout, professionals need to identify
protocols that passed security testing and maintain that as
such as possible for the next releases. Finding these areas
are crucial, since this will enable organizations to balance
hostile timeframes as well as fulfill security objectives.
23

Healthcare’s Revenue Cycle Management (RCM) is the
administration of financial processes that result from
the medical encounters between a provider and a
patient and insurance companies. These processes encompass
the billing, collections, payer contracting, provider enrollment,
coding, data analytics, management, and compliance. However,
it is observed that the healthcare RCM sector is facing
challenges in the industry that involves increasing A/R,
translation of Paper EOB’s into ERA’s, denial process becoming
larger and time-consuming, issues with unapplied cash, and
managing employees productivity measurement. To tackle these
problems, CereSoft Inc., offers innovative RCM services to its
clients in the healthcare industry.
Empowering the Healthcare Industry with its Values,
Practices, and Strategies
Established in 1994, CereSoft is a healthcare RCM services
company, which has ingrained its core values on creative
innovations and rich knowledge base of its workforce. This
knowledge base is a repository that contains information about
services, products, or a specific topic of the company which
works as a self-service help desk for its employees. For 25
years, CereSoft has been utilizing a holistic approach to resolve
issues related to healthcare’s RCM. This methodology reduces
A/R days from 50 to 15 days with its unique 12 STEP Plan and
enhances employees’ productivity by streamlining their
operations. For its clients, CereSoft uses agile automation
strategies, which eliminates the human influence from the
manual processes. The Silver Spring, Maryland-based company
constantly looks for novel developments that will further
empower the healthcare industry through its portfolio of
services. Few transformations implemented by CereSoft to
enhance the management operations include workflow
automations, business rules, process mapping, automatic appeal
with eFax connectivity, and robotics. With its automated
processing systems located in multiple data centers on shore in
US, it maintains a workforce that can handle the complete
revenue cycle demands of over 10 billion dollars and over 30
26

million patient encounters annually for many hospitals and
physician networks of various sizes nationwide.
A Focused Leader behind CereSoft’s Bright Future
Dr. Hsing-Hen Chen, Founder and CEO of CereSoft
established the firm with a mission to administer healthcare
payments and its correlated operations within a single
digital stream architecture design. This single digital stream
platform allows healthcare providers to receive and handle
cash related transactions more efficiently while increasing
employee productivity. For the past two decades, Chen has
been immeasurably participating in healthcare RCM
services. Prior to CereSoft, Chen worked as a professor in
Physics and Computer Sciences at the University of
Maryland for more than thirty years where he specialized in
complex systems analysis.
As the CEO of CereSoft, Chen is accountable not only to
handle the company’s day to day operations but also to
foster its future by developing cutting-edge products and
integrating new technologies with latest and upcoming
platforms. To ensure that CereSoft stays two paces ahead of
its competitors, Chen always looks for futuristic trends
while offering his employees with modern technologies so
that they can accomplish their tasks flawlessly.
Equipping Employees with High-tech Tools and
Education Models
Any organization depends on its workforce to meet its
targets, achieve its vision, and ultimately, lead the game. In
order to accomplish this, organizations need to improve
their employees’ overall performance. At CereSoft,
progressive education models are utilized where each
employee is provided with updates on the industry trends. It
also offers tools, which streamlines employees’ tasks
leading to their outstanding performances. In this way,
CereSoft elevates its productivity and continued growth.
Forthcoming Tactics of CereSoft
CereSoft’s vision is to continue and widen the gap between
competitions as the industry leader, single source service
company for healthcare providers in the United States as
well as reach every part of the healthcare revenue cycle. In
the near future, CereSoft with its innovative services and
products is planning to expand its healthcare portfolio into
new sectors in which its clients are currently facing issues.
Here are some of its upcoming services/solutions/plans.
· Fully integrated Denial Management System:
CereSoft has already launched its Denial
Management Solution, which is integrated within
the MedAR Online Navigation System. But now,
the Chen led company will be developing and
adding new features to turn it into a fully
integrated system.
· Emerging Innovative Tools: CereSoft enhances
employees’ productivity and streamlines to
manage the healthcare provider workforce.
· Patient Engagement Services: It a single platform
system which is incorporated with eligibility i.e.
patients who are able to pay, payment estimator,
medical necessity, and prior authorization.
· Introduction of Self-Insurer module: CereSoft is
rolling out a Self-Insurer module for the rising
marketing in the United States.
· Central gateway for payment: The firm is
developing a single interface payment application
which allows patients to pay in whatever way they
want accompanied by Electronic Bill Presentment
and Payment (EBPP).
· Fusion of systems: It is integrating bank, billing
system, and finance accounting system so that they
can provide a fully balanced platform for
payments.
· Expansion of AIR technology: The firm will soon
expand its Artificial Intelligence with Robotics
(AIR) technology capabilities to other regions of
healthcare.
· Practice Management System: CereSoft will also
be introducing a full practice management system
for doctor groups under 100 doctors. This system
will allow doctors to record patient demographics,
manage charge capture, perform billing
procedures, generate reports, and schedule
appointments. With these upcoming ideas,
CereSoft is also making room for other things such
celebrating its 25 anniversary in 2019. This is not
all. For the next 25 years, CereSoft has already
developed a solid roadmap and the company
believes that “The Best Is Yet To Come”
27

The digital age has almost covered all the industries
under its canopy. In recent years, digital innovations
in the healthcare industry have been reinvented,
which transformed the industry to a great extent. Powerful
and intelligent technologies like artiﬁcial intelligence are
already uplifting the digitalization in the sector. The
solutions for common and essential problems are now at a
few clicks away from the users. Therefore, the fast
developing technology has made us the “right now”
population who hate to wait for their problems to be
resolved. The traditional healthcare process is no exception
to this. It is becoming a bygone era where people schedule a
doctor’s appointment to get to the hospital, wait a couple of
hours for treatment, and again wait for test results.
Highmark Interactive Solution, Empowering People
towards better Brain Care
The EQ Active Brain Tracking solution by Highmark
Interactive is the live example of advanced healthcare
which is built to eliminate the traditional, burdensome,
expensive, and tedious medical processes in concussion
management. The patients or users don’t have to wait for
hours as this solution actively monitors their brain’s
performance from wherever they may be and simultaneously
produces important data for their medical practitioner to
assess from their ofﬁce. As per the aforementioned scenario,
doing tests like a baseline test on brain functioning or any
test related to brain performance measurement required a
visit to the doctor. Today, with the EQ Active Brain Tracking
app installed on a smartphone or tablet, an individual or
group of teams, schools or workplaces can take better care of
their brain’s health. Users can simply start by registering an
EQ dashboard to add their members. Secondly, they can set a
testing schedule, send reminders, and monitor the range of
results in real time.
Bringing The Positive Change In Concussion Management And
Neurological Testing
Highmark Interactive:
We are the team
leading innovation in
brain health technology
and neurological testing,
improving lives one
game at a time.
CEO & Co-founder
Dr. Sanjeev Sharma
28

Importantly, to improve user engagement, the
neurological tests by Highmark Interactive are
“gamified”. The mobile app sports seven games which
are designed and successfully tested against existing,
standard neurological tests. The gamified app encourages
users to participate regularly. In case a concussion
occurs, the invaluable data gathered from the user’s
frequent participation greatly helps the health
professional during the assessment/diagnostic phase.
Proper diagnosis tends to lead to more customized
treatment plans, which should lead to improved recovery.
Due to its precise results and interactive features, EQ
Active Brain Tacking is currently used by numerous
clinics, sports leagues & teams, schools, parents or
individuals with general concern about their brain
performance.
The Origin of an Innovative Solution
Like the saying, “Leaders are those who rise in bad
situations and fight back”, the Co-founder and CEO of
Highmark Interactive—Dr. Sanjeev Sharma and Co-
founder Sunil Sharma established the company based
on an unfortunate event when Sanjeev’s young daughter
suffered a head injury during a sports event. At that
time, despite much advancement in healthcare, there was
a serious relative lack of medical solutions to assist those
suffering from concussions and TBIs. That incident built
a strong will within Sanjeev to develop technology that
can serve as a tool for people to actively protect their
brain’s health. Today, the solution developed by Sanjeev
and his team at Highmark Interactive has the capability
to protect the susceptible and important brains of
millions of people. Highmark Interactive does not
prevent people from pursuing sports activities; rather it
assists them to improve their safety with intuitive brain
performance data.
Highmark is currently offering its smart solutions to
protect people’s brains with the implementation of
advanced technologies like AI and ML, which follows
their acquisition of a mobile gaming company to help
further enhance its offerings. With such persistent
improvements, Highmark is growing at a rapid pace and
working with some of the world’s leading research
universities, health professionals, professional teams and
athletes, schools, and sports organizations around the
globe. Likewise, the company is aiming to expand its
service outside of sport while establishing creative
industry partnerships and collaborative opportunities.
Teamwork and Friendly Culture, Bringing New
Additions to Highmark Interactive
Today, the success credit of Highmark Interactive goes to
the Co-founders and their fascinating team made from
the blend of doctors, neuro-specialists, software
developers, and dynamic individuals who come from a
broad range of backgrounds. Sharing the experience with
his staff members, Sanjeev proudly asserts, “I consider
our team to be the true engine behind what we are
bringing forward, as we hold daily ‘scrums’and idea
sessions for staff to help drive the growth of our
Highmark family.” Therefore, Sanjeev and Sunil always
strive to support their dedicated teams with a culture of
responsibility, sharing and teamwork which brings the
best out of every team member.
According to the founding duo, the nature of innovation
in the team of Highmark Interactive empowers them to
constantly move forward with better resolutions or
advances so that at the end of the day, they feel content
by seeing their product improving the lives of people and
fulfilling the essential gaps in healthcare. In the coming
days, EQ can be integrated with Healthkit and Google
Fit to enable users to seamlessly access data, track
activity, and sleeping patterns.
While leaping with the rapid growth of current sectors,
Highmark Interactive is all set to announce exciting
solutions in other verticals. In coming days, the company
plans to utilize the same principle as in EQ Brain
Tracking Tool for some truly groundbreaking areas.
29

Big data is a big deal. Every second, people around
the world are creating new data and companies are
collecting new data. In the race to be data-driven,
organizations can’t afford to be idle and allow forward
thinking competitors to move ahead. Technology
advancements in artificial intelligence and machine learning
for business intelligence and analytics are driving the need
for highly-skilled data scientists to adopt, utilize, and
deploy platforms that leverage this emerging technology.
There’s a rising demand for data scientists and analysts who
play an invaluable role in data wrangling, discovery,
analysis, structuring, cleaning, and communicating data to
grow organizational health and furtherment. However, the
number of job openings for data scientists far outweigh the
professionals available to fill those positions, and while
designated programs to educate and train data scientists are
on the rise, it’ll still take time for supply to catch up with
demand. The worldwide shortage likely won’t end anytime
soon.
In an age where understanding and decision-making based
on analytics are the foundation to business strategy, people
who can bridge the gap are becoming increasingly valuable.
This shortage is giving rise to a new role emerging from
within organizations: the citizen data scientist. These
individuals fill the need between simple self-service
analytics and advanced analytics done by expert data
scientists. The adoption and integration of business
intelligence and analytics software tools and technology
helps this shift of business professionals as incoming citizen
data scientists.
According to Gartners Top 10 Strategic Technology Trends
for 2019, “through 2020, the number of citizen data
scientists will grow five times faster than the number of
expert data scientists.” With this massive jump, it’s
imperative to set citizen data scientists up for success when
it comes to understanding, communicating, and acting on
data.
Who are citizen data scientists?
Gartner defines a citizen data scientist as someone who
creates models using advanced analytics or predictive tools,
but whose main role is outside of statistics or analysis. Not
everyone can, or will, become a citizen data scientist. Those
who enter this position have data science-like skills and are
power users, like business analysts, who can perform
analysis tasks that are both simple and moderately
sophisticated. The defining characteristic of a citizen data
scientist is that analysis, data, and statistics are secondary to
their role.
It’s not a position you’ll see advertised on a job board
because it’s not a position an organization will directly hire
for, but it’s a requirement they still need to fill. The key is
looking internally at employees who have a passion for data
discovery and analytics and want to evolve their skills and
incorporate those aspects into their position. These could be
30
Industry Analyst
WEAR CAPES
Not All Data Heroes

business analysts adept with basic data science skills, but
don’t be surprised if you ﬁnd this person in your marketing,
communications, engineering, or sales departments.
Since they come from positions within an organization, they
hold a unique perspective in their speciﬁc business area that
provides context on what the data visualizations such as
charts, graphs, and models, in a business intelligence
platform dashboard illustrating the data-driven story behind
the scenes. Every business striving to become fully data-
driven demands resources for extracting, communicating,
and acting on meaningful insights, regardless of the size of
the company. Data discovery isn’t just reserved for the big
enterprises anymore, all organizations need to harness the
power of data if they want to remain relevant among
competitors and see exponential growth within their
industry.
How do we empower citizen data scientists in their new
role?
Ÿ Democratize analytics with business intelligence
platforms
Like any other position, citizen data scientists must be
armed with the right tools, technology, and development
opportunities to ensure success. Software and BI
platforms like Tableau, Power BI, MicroStrategy,
Domo, and Sisense take data and create visualizations to
portray the data story in an effort to democratize
analytics throughout an enterprise and make them
accessible for users to gather information, draw
conclusions, and make data-driven decisions. Increasing
availability of data allows insights to be distributed to
the right people across an organization who previously
didn’t have the access or tools needed for the discovery
process. By skilling employees to take on these
enhanced data roles, companies can make better use of
data which leads to cost savings through more utilized
resources (human and technical) and increased
competitiveness in the market.
Ÿ Augment analysis with natural language generation
to increase data literacy
The more tools available to assist citizen data scientists,
the more effective they will be in their new role. The
purpose of data discovery and analysis is to expand
insights to the broadest audience within an organization
in order to drive value, so it’s crucial to ensure that
audience can accurately interpret and understand the
visualizations of a dashboard that are presented. Citizen
data scientists are being introduced to complex
dashboards and asked to perform tasks that stretch their
About the Author
Marc Zionts (Chief Executive Officer, Automated Insights)
is a technology executive and entrepreneur who’s been
successfully leading companies since 1987. He currently
serves as the CEO of Automated Insights, a Vista Equity
Partners owned company. Zionts is also an Independent
Board Director for Pivot 3, TEOCO, and Friends of the Earth,
an environmental group based in Washington, D.C. Zionts
earned a BS in industrial design and MS in management
from the Georgia Institute of Technology.
31

knowledge and comfortability with data. Visualizations
paint a picture of the data they’re analyzing; however,
they’re still essentially making their best guess of what the
data means based on their current level of data expertise.
With increased complexity of visualizations comes an
increased risk of misinterpretation.
Adding narratives through natural language generation
(NLG), a subset of artificial intelligence, improves
comprehension by transforming structured data into
clear, natural language. There’s a broader story that
needs to be told in addition to explaining the graphs, the
overall story is told through explaining the relationships
between visualizations. NLG augments analysis by
meeting citizen data scientists in their place of expertise
and fills the data literacy gap to break down the barrier
to ensure each user has contextual understanding of
what they’re looking at so they can best decide what to
do about it. NLG supports citizen data scientists by
allowing any person, regardless of their role, position,
or level of data expertise, to understand the data
presented, know what it means in its entirety, and act on
it with confidence because of the mode in which
insights are presented–the written word. It acts as an
expert analyst guiding viewers through visualizations
and talking them through insights using the most natural
form of communication.
Ÿ Provide Adequate Training for Success
Training programs for developing citizen data scientists
builds the skillset required to thrive in their new
position, this requires intentionality and prioritization of
training on their management’s behalf. The leap from
“employee with a passion for statistics” to citizen data
scientist takes a new way of thinking, processing, and
looking at data. Instead of simply investing in a short
training (while still beneficial), invest in continued
technical training to develop new skills, strengthen
existing ones, and provide a deep working knowledge of
platform tools. Ongoing training empowers citizen data
scientists to evaluate analytic possibilities, go beyond
surface-level data insights, and ask the right questions
that will yield the best results. There’s ample training
available through online courses, executive education
programs, vendor software training and tips, webinars,
conference sessions, and community meetups aimed at
people whose career focus isn’t primarily data science,
analytics, and statistics with the goal of enhancing the
outcome and reducing the time spent incorporating
themselves into their new role.
Ÿ Harmonize the relationship between citizen and
expert data scientists
Emerging citizen data scientists don’t threaten or
replace expert data scientists, data analysts, or business
analysts. Citizen data scientists compliment and
supplement their expertise by alleviating simpler tasks,
like generating regular reports or one-off requests. They
remove the bottleneck of reliance on expert analysts to
prepare core data sets and infrastructure and, at the same
time, bolster findings with the advantage of their
business intimacy. There will always be a need for the
unique experience, education, and high-level skills of
data scientists. As the citizen data scientist explores
data, generates mildly sophisticated reports, and
develops hypotheses, data scientists can reign in further
exploration, developing advanced models, and doing the
time-consuming work of data wrangling in all forms.
It’s easier to train subject matter experts to use data science
software and BI platforms than it is to train data scientists
to understand the intricacies of many business sectors.
Raising up and empowering citizen data scientists, holding
their expert level of industry knowledge, makes significant
contributions to an otherwise inaccessible field of data
science. Gartner states, “By 2020, more than 40% of data
science tasks will be automated, resulting in increased
productivity and broader use by citizen data scientists.”
This emerging wave of new positions isn’t just coming, it’s
here and will only grow.
32
Industry Analyst

The healthcare industry is being crippled by increasing
regulations, rising costs, supply chain inefficiencies, and
product security concerns. The present-day healthcare
Dr. James A. Tompkins, Chairman and CEO of Tompkins
International, is an international authority on designing and
implementing end-to-end supply chains. As an elite business
and supply chain strategy consultant, Tompkins utilizes his
unique outlook to prepare firms and executives for the future as
well as focuses on aiding companies so that they can achieve
profitable growth. Tompkins continues to share his insights on
business strategy and has written or contributed to more than 30
books. Tompkins has served as President of the Institute of
Industrial Engineers, the Materials Management Society, and
the College-Industry Council on Material Handling Education.
Due to his contributions and achievements in industrial
engineering, Tompkins has received the prestigious Frank and
Lillian Gilbreth Industrial Engineering Award from the Institute
of Industrial Engineers (IIE).
A Global Specialist Leading End-To-End Supply Chains
O
ver the past few years, e-commerce has made
remarkable progress and is boosting the sales of all
industries. Healthcare is one such industry that is
highly influenced by the evolution of e-commerce. The statistics
taken from Goldman Sachs shows that the healthcare industry is
about to spend approximately $32 billion on e-commerce and
web services annually. That is five times more than the $6
billion online retailers currently spend annually on all forms of
e-commerce and services. E-commerce is transforming
everything and in order to match up with the growing, e-
commerce industry, sellers of healthcare products require a new
ecosystem, which they can rely on. In response to this,
MonarchFx, a Tompkins International company, offers a
nationwide healthcare ecosystem. It integrates offline, online,
logistics & data across a single unified supply chain for sellers
of healthcare products and delivers high-tech solutions to the
ever-changing healthcare sector.
34

The traditional health logistics is not efficient enough to
handle ever-growing needs of the healthcare industry.
Presently, the medical supplies market is growing
exponentially, expected to reach $132 billion by 2022, with
over 25% of US sales occurring in e-commerce. In addition
to this, the shortage of health IT to collect and analyze
supply chain data can lead to billions of dollars in wasteful
spending. In order to overcome this, MonarchFx with its
dynamic services has created MonarchFx Health, led by
healthcare industry executive Benjamin Patipa, MD.
MonarchFx Health is addressing the unique needs of
healthcare product sellers by reducing transportation costs,
replenishing stores based on the real-time signals making
more space available for new health products, and
delivering them accurately, safely, and efficiently.
Tompkins International’s Other Ventures
Tompkins International has established new business units,
Tompkins Robotics, NexusFx, and SensorThink, which all
support MonarchFx to deliver smart healthcare services.
Offering Comprehensive Logistics Services to Vendors,
Brands and Other Sellers
MonarchFx is an association of the leading logistics service
providers, catering to numerous clients from its flexible,
scalable, and automated fulfillment centers. The role of
these centers is to focus on each supply chain for
replenishment, buy online-pickup in store, and direct-to-
consumer. Companies utilize MonarchFx’s services because
it empowers them by increasing revenue, reducing
transportation cost, and minimizing the returns, while
delivering an exceptional customer experience. MonarchFx
offers a comprehensive unit pricing ecosystem that makes
certain that no additional cost is included to the final cost of
delivery. It also caters to vendors, brands, and other sellers
with multiple fulfillment channels, while providing them
with efficiency, speed, and quality.
Resolving Issues Related to Healthcare Supply Chain
Management
organizations want a new ecosystem, which can assist them
to match up with the current trends and likewise
incorporates the changes. Therefore, Tompkins introduced
MonarchFx.
Ÿ Tompkins Robotics: It is a pioneering unit and parcel
sortation robotic system which aids in building excellent
MonarchFx’s values, mission, and vision are based on three
principles that are awareness, credibility, and trust. Using
these principles, MonarchFx delivers exclusive services to
its clients who are divided into three classes manufacturing
medical supplies, diagnostic equipment, and pharma.
Regarding the safety of customer’s products, MonarchFx
ensures that its customers’ product or brand morality is not
compromised during its shipping. While shipping items,
MonarchFx upholds the safety, quality, and efficiency of
consumer’s products.
MonarchFx’s Principles Guaranteeing Market Success
Ÿ SensorThink: SensorThink is an internet platform and
warehouse execution cloud-based software solution that
supports the IT necessities of MonarchFx and Tompkins
Robotics. It bonds all the elements of production,
performance, and execution into a single platform.
Through this platform, every piece of information can
be gathered, processed and analyzed. In this way, users
can see and analyze its operations more efficiently.
supply chains, and provides unrivaled flexibility and
throughput. Tompkins Robotics facilitates MonarchFx
fulfillment centers or back room sortation to sustain
each supply chain for store replenishment, buy online –
pick up in store and direct-to-consumer.
Ÿ NexusFx: NexusFx is a direct-to-consumer enablement
partner helping develop and manage go-to market
strategy for consumer packaged goods brands, also
helping to create a deeper brand experience for all
commerce.
MonarchFx’s Present and Future Strategies
MonarchFx continuously hunts for new trends in the
healthcare marketplace and implements excellent tactics to
deliver solutions that are based on the needs of its customer
base. Currently, MonarchFx is working on how to maintain
a temperature surrounding its product portfolio. To ensure
this, the firm is going to address refrigeration, which is a
freight shipping method that requires a temperature-
controlled means of transport.
35

Take A
Closer
Look
At The
First Ever
Picture Of A
BLACK E
April 2019 saw the occurrence of a very unique
event that transformed the history not only of
astrophysics but of science and technology as well.
Astronomers have revolutionized the understanding of the
universe's most enigmatic objects by capturing the first
image of a black hole. This was made possible by arranging
a global network that produced a picture of an event
horizon which is a black hole's perilous edge against a
backdrop of swirling light gas and dust. The images of a
glowing ring-like structure show the massive black hole at
the centre of the galaxy M87 which is 55 million light years
away and 6.5 billion times the masses of the sun. The event
horizon is so strong that matter and light can only just enter
but not climb out of the event horizon. The highly
anticipated results were unveiled by the Event Horizon
Telescope (EHT) collaboration in seven simultaneous press
conferences in four continents. The findings were also
published in a suite of papers in Astrophysical Journal
Letters on 10th April 2019.
Predictions of the existence of black holes
The prediction of the existence of the black hole dates back
to more than a century ago in 1915. Speculations started
when Albert Einstein came up with his theory of
gravitational relativity that reimagined gravity as the
distortion of space and time by matter and energy. At that
time, Einstein himself was not sure about the existence of
black holes. It was predicted that when too much matter
will be concentrated in one place beyond a certain
threshold, the result of that would be the creation of a
sinkhole through which light and matter could only enter
but not escape. These were predicted to be mathematical
oddities rather than real astronomical objects but
astronomers have collected evidence to prove that these
cosmic sinkholes do exist along with gravitational waves
that ripple across the cosmos when pairs of them collide.
More than a century later, the EHT collaboration containing
a consortium of 200 scientists teamed up to find out
whether Einstein's predictions of general relativity needed
any revisions.
Forming of the Event Horizon Telescope collaboration
In 2009, there was just a network of just four observatories
which were located in Arizona, California, and Hawaii but
these four observatories didn't have enough power to
capture the image of the black hole. Over the years there
was a refinement of techniques and retrofitting of new
observatories so that they could add them to the existing
network. In 2017, a team led by Shepard Doeleman and 200
others joined hands to form the Event Horizon Telescope.
There were eight radio observatories in North America,
Hawaii, Europe, South America, and the South Pole.
Amongst the newcomers was the Atacama Large
Millimeter/submillimeter Array, or ALMA, located on a
high plateau in northern Chile. The EHT collaboration had
First Look
36

37
sites were synchronized with the help of atomic clocks
known as hydrogen masers over a period of 10 days in
2017.
Forming an innovative algorithm
After the observations were carried out,
the signals from all eight telescopes
had to be combined and fed
through a computer to turn the
data collected from the eight
observatories into a visual
picture. At that time, they
faced an unprecedented
computational challenge as
the amount of data
gathered was so
voluminous that it had to
be shipped to the MIT
Haystack Observatory in
the form of half a tonne of
hard drives. In order to
convert the Event Horizon
Telescope data into a visual
image, there needed to be
development of new sophisticated
algorithms that would not only combine
the data collected from eight observatories into a
visual image but also filter out noise caused by atmospheric
humidity which would distort radio ways and precisely
synchronize the signals that were captured by the far-flung
telescopes.
The person behind the imaging algorithm and the
process of the algorithm
At that time, computer scientist Katie Bouman developed a
new algorithm to combine data that was gathered across the
Event Horizon Telescope in order to produce the first-ever
image of a black hole the telescopes positioned throughout
the world from Antartica to Hawaii gathered light which
was emitted from the black hole that was 6.5 billion times
more massive than the sun. But at the same time, this light
would just capture the structure of the and not the entire
black hole. Thus, there was a necessity of the imaging
algorithm as it filled in gaps of data in order to capture a
picture of the black hole. She went on to lead a series of
tests to ensure that the EHT's result was not a technical
fluke. So the EHT collaboration split into four teams in
order to analyze the data until they were sure of their
findings that they had achieved something impossible.
two goals, the first was to capture the event horizon and the
second was to help determine whether Einstein's theory of
general theory needed any revisions.
Developing the Earth Telescope
Previously, it was an unconquerable
challenge to observe a black hole
because they are tiny, dark and
distant that it would require
a telescope with a
resolution equivalent to
see these black holes. So
to achieve their first
goal of capturing the
event horizon, the
collaboration combined
data from eight of the
world's leading radio
observatories which were
located across four
continents and Hawaii to
form an efficient telescope
which was as big as the Earth.
This was carried out through a
technique known as interferometry
which combines the radio waves that are
spotted by different telescopes simultaneously so
that the telescopes function like one giant dish.
Two targets of the EHT
When the observations of the event horizons were launched
in 2017, they set two primary targets in order to capture the
image. The first was the Sagittarius A star which is the
black hole located at the centre of the Milky Way with a
mass of about 4 million suns. The second target was a
massive black hole located in the galaxy M87 which has 6
billion sums of light and matter that had disappeared into
the sinkhole.
Working of the EHT Project
The Event Horizon telescope project was first carried out
across a time frame of 10 days in April 2017. The success
of this project depended on two main factors. One was the
presence of the clear skies across several continents at the
same time and the second was the intense coordination
between the eight distant teams. The telescopes that create
the Event Horizon telescope were not physically connected;
the observations of the event horizons at the eight far-flung

EHT achieves their second goal
That's when the second goal of the EHT comes into
consideration whether Einstein’s theory needs to be revised.
The theory of general relativity had held true with the
experiments of every scientist. There was a possibility that
EHT’s predictions may not match the theory since
astronomers could calculate the expected size and shape of
an event horizon using general relativity. They had to make
sure the observed black hole matched the theory so that
they could conclude whether Einstein was correct or not. If
Einstein was incorrect, they would have to revise the
theory. They later concluded that there were no revisions
needed in the theory of general relativity as their
observations were consistent with general relativity. Team
members said that the event horizon is nearly circular and is
the right size for a black hole of that immense mass.
Future developments on black holes
With the achievement of the ﬁrst target, the next step for the
collaboration that is led by Shepard Doeleman is to achieve
their second target and that is on producing an image of a
black hole in the Milky Way. With the team of 200
members achieving the impossible and proving the
existence of Einstein's theory of general relativity, the new
results have given scientists more scope to research on
black holes. As a result of the new results on imaging a
black hole, scientists could get a better perspective on how
gas and light spiral down into a black hole.
To summarize, it could be said that there have been a lot of
speculations from Einstein's time about the existence of
black holes. With the imaging of a black hole being
captured as per the predictions of the theory of general
relativity, there are a lot of developments taking place in the
ﬁeld of astrophysics, science, and technology. The
observations of the EHT are just the beginning; the
scientists could research more on black holes.
References:
First Look
38

Over the past several years, the healthcare industry has
observed some major shifts on both the provider and
payer side of the business. On the payer side, there is a
growing implementation of Value-Based payment models like
MACRA/MIPS and BPCI-Advanced. While on the provider side,
there is an upsurge of hospital consolidation. However, these
systems are depleting the entrepreneurial spirit of American
physicians, reducing the incentive to become the best possible
doctor, and putting too much control over the nation’s healthcare
system in the hands of few people. Therefore, TRIARQ Health
offers a unique combination of technology and billing services in
a way that strengthens the US’s Independent Medical Practices.
The company focuses on providing one complete solution at one
single price while enabling physicians to offer better quality care,
improve patient relationships, optimize workﬂow, and maximizes
opportunities to grow.
Focusing On Delivering Better Care, Health, and Economics
Founded in 2005, TRIARQ Health is a physician practice services
company that partners with doctors to run modern patient-
centered practices so that they can be rewarded for delivering
high-value care. These physician-led partnerships can succeed in
value-based care through TRIARQ’s proprietary, cloud-based,
practice management platform, and patient engagement services.
As a national physician practice management company, TRIARQ
is designed to meet the Triple Aim of health reform goals that are
Better Health for Populations, Better Care for Individuals and
Families, and Better Economics by Intelligently Aligning Quality
and Spending.
TRIARQ Health tactically analyzes every practice one-by-one
and offers a close partnership with custom-built services that
delivers positive outcomes and effectively deals with regulatory
and industry related issues. The company’s holistic approach
consists of performance management, technology, communication
tools, billing services, and everything else a practice needs to
become successful on the road to value-based care. Altogether, it
aims to align and address the value and quality of healthcare to
consumers through value-based programming with payers and
providers.
Putting Patients First By Empowering Independent Physicians
TRIARQ Health:
We, at TRIARQ Health,
are improving the
quality of care while
reducing the cost
to deliver it.
Chairman & CEO
Mike Sappington
40

Offering a Variety of Value-Based Solutions
TRIARQ Health provides an exceptional amalgamation of
technology and billing services in a way that strengthens the
nation’s Independent Medical Practices. On a partnership
level, the company works with physicians so that they can
continue their own practice while still profiting from the
power of large-scale data and analytics. As a national
physician practice management and value-based solutions
company, it has access to a vast amount of data that aids in
discovering unique insights into the healthcare business so
that they can pass it along to their practice partners.
TRIARQ’s Performance Managers share these insights with
practices that are part of TRIARQ family. In this way, they
can gain a competitive edge over their competitors, and
deliver better quality care.
The company’s practice partners also gain easier access to
new Value-Based payment models, which increases their
ability to compete. These Value-Based contracts require
significant administrative investment such as recording,
analyzing, and reporting of data, which takes a lot of time.
Therefore, TRIARQ Health utilizes its modern technology to
simplify data collection and syntheses.
Enhancing Employees’ Performance through Benefits
When organizations start recognizing and acknowledging
their employees’ work, it leads to better performance of the
workforces. An employee who feels appreciated will be more
satisfied and productive in their work. To keep workforces
mentally and physically healthy comes down to several types
of services as well as benefits. To progress well in the
industry, TRIARQ Health is constantly looking for new ways
to improve employees’ performance. The company offers
favorable benefits to its employees such as work from home
with performance-based incentives. Over the past few years,
it has exhibited significant growth, which leads to the
increase in the number of employees in multiple states so that
they can provide better quality care and help independent
practices thrive in the changing industry.
Blueprint for New Developments Related to Healthcare
Sector
For the upcoming years, TRIARQ Health has already planned
the roadmap for new developments in the healthcare sector.
These new developments will help in delivering better care,
optimizing practice management workflow, generating
increased revenue, improving doctor-patient relationships,
and staying up-to-date with latest trends and technologies in
the healthcare industry. These include:
Ÿ The technology team is in the middle of two major
projects that will bring the entire EMR to mobile devices
and add video chat features to enable e-visits.
Ÿ The billing team is working on new innovative features
that will make life easier for both doctors and their
patients.
Ÿ A new Patient RCM is rolling out this year providing
patients with more options for paying their share of
healthcare costs by offering mobile payments, flexible
payment plans, and other features which will bring both
patients and practices together.
Ÿ TRIARQ Health is also in the midst of developing a
library of new resources called QCollege within the
MyQOne partner portal. This library will contain
educational and training materials that will help practices
make the most of their EMR as well as keep them on the
top of other important information regarding changes in
the healthcare space.
A Visionary, Talented Leader Looking for New
Opportunities
The Chairman and CEO of TRIARQ Health, Mike
Sappington is an extremely talented and visionary leader. As
the CEO of TRIARQ Health, Mike’s role is to lead the
TRIARQ team and nationwide network Independent Medical
Practice through the chaotic and ever-changing world of
modern healthcare. In order to achieve this, Mike focuses on
strengthening the essence of physician practices by
identifying new opportunities to help practices get involved
in Value-Based contracts to pioneering new practice
management technology. Under his leadership, the company
has combined technology services and billing services into
one simple package called TRIARQ Complete, thereby
offering the marketplace a revolutionary revenue guarantee
based on innovative technology. In 2018, he led TRIARQ
Health into an exciting nationwide program called BPCI-
Advanced by pioneering a new approach to care management
which he calls Clinically Integrated Networks.
The Future of the Healthcare Sector
With the emerging new technologies, the future of the
healthcare industry looks very exciting. Being a healthcare
futurist, Mike has witnessed shifts happening in the
healthcare industry. According to him, technology-enabled
practice management tools and value-based care contracts
will give providers an even-greater influence on healthcare
quality and cost. In this, TRIARQ Health will play a
significant role by providing the resources to help them.
41

The 10 Most Impactful Healthcare Solution Providers of 2019

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