1. •Denver Fernandes
•Athelia Fonseca
•Blake D’silva
•Adison Joseph
•Mishika Nambiar
•Salomi LouiS
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Consumer Rights Denver
Do you know your Consumer Rights? Athelia
Consumer Protection Act, 1986 Blake
Objectives of Consumer Rights Adison
Violation of Consumer Rights Mishika
Measures Salomi

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The definition of Consumer right is “the right
to have information about the quality,
potency, quantity, purity, price and standard
of goods or services”.
Consumer Protection Act, 1986 the most
important is the
There are strong and clear laws in India to
defend consumer rights, the actual plight of
consumers of India can be declared as
completely dismal

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The right to be protected from all kind of
hazardous goods and services
The right to be fully informed about the
performance and quality of all goods and
services
The right to free choice of goods and services
The right to be heard in all decision-making
processes related to consumer interests
The right to seek redressal, whenever
consumer rights have been infringed
The right to complete consumer education

6. If there is violation consumer’s right then a complaint can be
made under the following circumstances and reported to the
close by designated
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The goods or services purchased by a person or
agreed to be purchased by a person has one or
more defects or deficiencies in any respect
A trader or a service provider resort to unfair or
restrictive practices of trade
A trader or a service provider if charges a price
more than the price displayed on the goods or
the price that was agreed upon between the
parties or the price that was stipulated under
any law that exist

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The act came into effect first on December
24, 1986 after being passed by the Indian
Parliment and signed by the President of
India. It was modified later on and the
modifications came into effect on March 15,
2003
The act is applicable in all states in India
except Jammu and Kashmir

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The act makes provisions to include both
tangible goods and intangible services
(henceforth referred to as 'Product') purchased
from a trader or services provider (henceforth
referred to as company).
The act can apply to any consumer who uses the
product for non-commercial activities, the only
exception being use of it to earn his livelihood
In other words, the at excludes commercial
customers fully, but inclues individual domestic
customera, societies and non-profit
organizations

9.  Right against exploitation by unfair trade
practices.
 2. Right to protection of health and safety from
the goods and services the consumers buy or are
offered free.
 3. Right to be informed of the quality and
performance standards, ingredients of the
product, operational requirements, freshness or
the product, possible adverse side effects and
other relevant facts concerning the product or
service.

10. • Consumers are, however, by and large, practically denied
most of these rights. They are exploited by a large number of
restrictive and unfair trade practices. A situation has
developed in science is extensively applied to marketing to
ruthlessly, exploit the consumers by stimulating the weak
points and soft corners of their mind. Misleading, false or
deceptive advertisements are quite common.
• Many a time the advertisements deliberately give only half
truths so as to give a different impression than is the actual
fact. Thus, advertisements may, be misleading because
things that should be said have not been said, or, because
advertisements are composed or purposefully presented in
such a way as to mislead.

12. • Firstly, the business, comprising the producers and all
the elements of the distribution channels, has to pay due
regard to consumer rights. The producer has an
inescapable responsibility to ensure efficiency in
production and the quality of output. He should also
resist the temptation to charge exorbitant prices in a
seller’s market.
• Many a time, the imperfections on the supply side, like
hoarding and black marketing, mercilessly gouge the
consumer. Hence, a socially responsible producer should
see to it that whatever is produced reaches the ultimate
consumer in time and at reasonable prices.

13. • Secondly, the Government has to come to the rescue
of the helpless consumer to prevent him from being
mislead, duped, cheated and exploited. It should
also take special care of the vulnerable sections.
Governments should establish or maintain legal
and/or administrative measures to enable or, as
appropriate, relevant organizations to obtain redress
through formal or informal procedures that are
expeditious, fair, inexpensive and accessible. Such
procedures should take particular account of the
needs of low-income consumers.

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Thirdly, consumers should accept consumerism
as a means of asserting and enjoying their
rights. Consumerism should succeed in making
the business and the government more
responsive to the rights of the consumers.
Consumerism is a social force to make the
business more honest, efficient, responsive and
responsible, and pressurize the government to
adopt the necessary measures to protect
consumer interests by guaranteeing their
legitimate rights.