Metrics are a (big fat) lie (Social Media Camp Panel)
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Your Customer's Journey in the Social Era
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Understanding the Customer Journey in the Social Era
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How to REALLY unlock word-of-mouth
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Moving Towards Insights-Driven Strategies
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Furry Influencers and Their Fans
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The Five Lies That Will Kill Your Startup Dreams
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Your Awesome Product Won't Sell Itself
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11 Rules for the Social Era - book by Nilofer Merchant
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Here is Your Magic Content Wand
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The Sinners & Saints of Social (retail version)
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