SlideShare une entreprise Scribd logo

7 Steps to Creating a Customer Experience That Delights

•Télécharger en tant que PPT, PDF•
•
M
mitchelll

7 basic things to do to keep customers. Source: Eric Fraterman of Customer-focus consulting

Business
1  sur  8
7 STEPS TO CREATING A CUSTOMER EXPERIENCE THAT DELIGHTS
[object Object]
[object Object]
[object Object]
[object Object]
[object Object]
[object Object]
[object Object]

Recommandé

Camp 3
Camp 3Camp 3
Camp 3efxrad
 
The Seven Step Selling Cycle
The Seven Step Selling CycleThe Seven Step Selling Cycle
The Seven Step Selling CycleKareem ElHossainy
 
Meet and Greet Do's and Don'ts
Meet and Greet Do's and Don'tsMeet and Greet Do's and Don'ts
Meet and Greet Do's and Don'tsJoel Erdman
 
Essential sales skill pdf
Essential sales skill pdfEssential sales skill pdf
Essential sales skill pdfJatinder Singh
 
how to choose your customers
how to choose your customershow to choose your customers
how to choose your customersShiva Shakthi
 
Selling Process (Meet & Greet)
Selling Process (Meet & Greet)Selling Process (Meet & Greet)
Selling Process (Meet & Greet)meltalkhawi
 
Sales attitude & customer behavior
Sales attitude & customer behaviorSales attitude & customer behavior
Sales attitude & customer behaviorAmit Goyal
 
How to create Killer Value Propositions
How to create Killer Value PropositionsHow to create Killer Value Propositions
How to create Killer Value PropositionsSebastián Reyes
 

Recommandé

Camp 3
Camp 3Camp 3
Camp 3efxrad
 
The Seven Step Selling Cycle
The Seven Step Selling CycleThe Seven Step Selling Cycle
The Seven Step Selling CycleKareem ElHossainy
 
Meet and Greet Do's and Don'ts
Meet and Greet Do's and Don'tsMeet and Greet Do's and Don'ts
Meet and Greet Do's and Don'tsJoel Erdman
 
Essential sales skill pdf
Essential sales skill pdfEssential sales skill pdf
Essential sales skill pdfJatinder Singh
 
how to choose your customers
how to choose your customershow to choose your customers
how to choose your customersShiva Shakthi
 
Selling Process (Meet & Greet)
Selling Process (Meet & Greet)Selling Process (Meet & Greet)
Selling Process (Meet & Greet)meltalkhawi
 
Sales attitude & customer behavior
Sales attitude & customer behaviorSales attitude & customer behavior
Sales attitude & customer behaviorAmit Goyal
 
How to create Killer Value Propositions
How to create Killer Value PropositionsHow to create Killer Value Propositions
How to create Killer Value PropositionsSebastián Reyes
 
10 Reasons Why People Don't Buy From You
10 Reasons Why People Don't Buy From You10 Reasons Why People Don't Buy From You
10 Reasons Why People Don't Buy From YouMore Business Solutions Ltd
 
Helping customers choose right products
Helping customers choose right productsHelping customers choose right products
Helping customers choose right productsReenu Lekhi
 
Effective Selling skills
Effective Selling skillsEffective Selling skills
Effective Selling skillsNarendra Narendra
 
Marketing your own business
Marketing your own businessMarketing your own business
Marketing your own businesseileen sutton
 
Building the RIGHT PRODUCT for the RIGHT CUSTOMER - ProductCamp LA 2014
Building the RIGHT PRODUCT for the RIGHT CUSTOMER - ProductCamp LA 2014Building the RIGHT PRODUCT for the RIGHT CUSTOMER - ProductCamp LA 2014
Building the RIGHT PRODUCT for the RIGHT CUSTOMER - ProductCamp LA 2014Matt Danna
 
Relationship Selling Presentation
Relationship Selling PresentationRelationship Selling Presentation
Relationship Selling PresentationSilicon Halton
 
RetailSellingSkillsSession 2 - Role of Sales Person, Trading Environment
RetailSellingSkillsSession 2 - Role of Sales Person, Trading EnvironmentRetailSellingSkillsSession 2 - Role of Sales Person, Trading Environment
RetailSellingSkillsSession 2 - Role of Sales Person, Trading EnvironmentWelingkar Institute of Management Development & Research (WeSchool)
 
Strengths
StrengthsStrengths
StrengthsJames Cracknell
 
Retail Training
Retail TrainingRetail Training
Retail Trainingrocknroad
 
12 Sales Prospecting Mistakes
12 Sales Prospecting Mistakes12 Sales Prospecting Mistakes
12 Sales Prospecting MistakesRaúl Sánchez Gilo
 
Selling Skills - FAB Technique
Selling Skills - FAB TechniqueSelling Skills - FAB Technique
Selling Skills - FAB TechniqueVishal Gupta
 
People Buy You
People Buy YouPeople Buy You
People Buy Yourirastorza
 
Sales associate training
Sales associate trainingSales associate training
Sales associate trainingStephen Giam
 
15 Key Mistakes of Salespeople
15 Key Mistakes of Salespeople 15 Key Mistakes of Salespeople
15 Key Mistakes of Salespeople Raúl Sánchez Gilo
 
Sales Hacker Series Dublin - Charlie Weijer
Sales Hacker Series Dublin - Charlie WeijerSales Hacker Series Dublin - Charlie Weijer
Sales Hacker Series Dublin - Charlie WeijerSales Hacker
 
Selling 101 What Every Successful Sales Professional Needs
Selling 101 What Every Successful Sales Professional NeedsSelling 101 What Every Successful Sales Professional Needs
Selling 101 What Every Successful Sales Professional Needsd0466594
 
Excellent customer salesmanship
Excellent customer salesmanshipExcellent customer salesmanship
Excellent customer salesmanshipBunmi Abejirin
 
Content marketing 101
Content marketing 101Content marketing 101
Content marketing 101Ann Shea
 
Consultative Selling in B2B Relationships
Consultative Selling in B2B RelationshipsConsultative Selling in B2B Relationships
Consultative Selling in B2B RelationshipsAsia Pacific Marketing Institute
 
Parry Demo V1.2
Parry Demo V1.2Parry Demo V1.2
Parry Demo V1.2parryinc
 
Elevating the In-store Experience - Target Corportation
Elevating the In-store Experience - Target CorportationElevating the In-store Experience - Target Corportation
Elevating the In-store Experience - Target CorportationTim Jessberger
 
The Retail Future State, It's ALL About Customer Experience
The Retail Future State, It's ALL About Customer ExperienceThe Retail Future State, It's ALL About Customer Experience
The Retail Future State, It's ALL About Customer ExperienceMaria Ioia
 

Contenu connexe

Tendances

Helping customers choose right products
Helping customers choose right productsHelping customers choose right products
Helping customers choose right productsReenu Lekhi
 
Marketing your own business
Marketing your own businessMarketing your own business
Marketing your own businesseileen sutton
 
Building the RIGHT PRODUCT for the RIGHT CUSTOMER - ProductCamp LA 2014
Building the RIGHT PRODUCT for the RIGHT CUSTOMER - ProductCamp LA 2014Building the RIGHT PRODUCT for the RIGHT CUSTOMER - ProductCamp LA 2014
Building the RIGHT PRODUCT for the RIGHT CUSTOMER - ProductCamp LA 2014Matt Danna
 
Relationship Selling Presentation
Relationship Selling PresentationRelationship Selling Presentation
Relationship Selling PresentationSilicon Halton
 
Retail Training
Retail TrainingRetail Training
Retail Trainingrocknroad
 
Selling Skills - FAB Technique
Selling Skills - FAB TechniqueSelling Skills - FAB Technique
Selling Skills - FAB TechniqueVishal Gupta
 
People Buy You
People Buy YouPeople Buy You
People Buy Yourirastorza
 
Sales associate training
Sales associate trainingSales associate training
Sales associate trainingStephen Giam
 
Sales Hacker Series Dublin - Charlie Weijer
Sales Hacker Series Dublin - Charlie WeijerSales Hacker Series Dublin - Charlie Weijer
Sales Hacker Series Dublin - Charlie WeijerSales Hacker
 
Selling 101 What Every Successful Sales Professional Needs
Selling 101 What Every Successful Sales Professional NeedsSelling 101 What Every Successful Sales Professional Needs
Selling 101 What Every Successful Sales Professional Needsd0466594
 
Excellent customer salesmanship
Excellent customer salesmanshipExcellent customer salesmanship
Excellent customer salesmanshipBunmi Abejirin
 
Content marketing 101
Content marketing 101Content marketing 101
Content marketing 101Ann Shea
 
Parry Demo V1.2
Parry Demo V1.2Parry Demo V1.2
Parry Demo V1.2parryinc
 

Tendances (20)

10 Reasons Why People Don't Buy From You
10 Reasons Why People Don't Buy From You10 Reasons Why People Don't Buy From You
10 Reasons Why People Don't Buy From You
 
Helping customers choose right products
Helping customers choose right productsHelping customers choose right products
Helping customers choose right products
 
Effective Selling skills
Effective Selling skillsEffective Selling skills
Effective Selling skills
 
Marketing your own business
Marketing your own businessMarketing your own business
Marketing your own business
 
Building the RIGHT PRODUCT for the RIGHT CUSTOMER - ProductCamp LA 2014
Building the RIGHT PRODUCT for the RIGHT CUSTOMER - ProductCamp LA 2014Building the RIGHT PRODUCT for the RIGHT CUSTOMER - ProductCamp LA 2014
Building the RIGHT PRODUCT for the RIGHT CUSTOMER - ProductCamp LA 2014
 
Relationship Selling Presentation
Relationship Selling PresentationRelationship Selling Presentation
Relationship Selling Presentation
 
RetailSellingSkillsSession 2 - Role of Sales Person, Trading Environment
RetailSellingSkillsSession 2 - Role of Sales Person, Trading EnvironmentRetailSellingSkillsSession 2 - Role of Sales Person, Trading Environment
RetailSellingSkillsSession 2 - Role of Sales Person, Trading Environment
 
Strengths
StrengthsStrengths
Strengths
 
Retail Training
Retail TrainingRetail Training
Retail Training
 
12 Sales Prospecting Mistakes
12 Sales Prospecting Mistakes12 Sales Prospecting Mistakes
12 Sales Prospecting Mistakes
 
Selling Skills - FAB Technique
Selling Skills - FAB TechniqueSelling Skills - FAB Technique
Selling Skills - FAB Technique
 
People Buy You
People Buy YouPeople Buy You
People Buy You
 
Sales associate training
Sales associate trainingSales associate training
Sales associate training
 
15 Key Mistakes of Salespeople
15 Key Mistakes of Salespeople 15 Key Mistakes of Salespeople
15 Key Mistakes of Salespeople
 
Sales Hacker Series Dublin - Charlie Weijer
Sales Hacker Series Dublin - Charlie WeijerSales Hacker Series Dublin - Charlie Weijer
Sales Hacker Series Dublin - Charlie Weijer
 
Selling 101 What Every Successful Sales Professional Needs
Selling 101 What Every Successful Sales Professional NeedsSelling 101 What Every Successful Sales Professional Needs
Selling 101 What Every Successful Sales Professional Needs
 
Excellent customer salesmanship
Excellent customer salesmanshipExcellent customer salesmanship
Excellent customer salesmanship
 
Content marketing 101
Content marketing 101Content marketing 101
Content marketing 101
 
Consultative Selling in B2B Relationships
Consultative Selling in B2B RelationshipsConsultative Selling in B2B Relationships
Consultative Selling in B2B Relationships
 
Parry Demo V1.2
Parry Demo V1.2Parry Demo V1.2
Parry Demo V1.2
 

En vedette

Elevating the In-store Experience - Target Corportation
Elevating the In-store Experience - Target CorportationElevating the In-store Experience - Target Corportation
Elevating the In-store Experience - Target CorportationTim Jessberger
 
The Retail Future State, It's ALL About Customer Experience
The Retail Future State, It's ALL About Customer ExperienceThe Retail Future State, It's ALL About Customer Experience
The Retail Future State, It's ALL About Customer ExperienceMaria Ioia
 
Secrets of Creating a Remarkable Customer Experience
Secrets of Creating a Remarkable Customer Experience Secrets of Creating a Remarkable Customer Experience
Secrets of Creating a Remarkable Customer Experience Normal Modes - UX & Usability
 
Pradheep Sampath On Scorecards, Measurements, Kp Is Ahma Hardlines Technolo...
Pradheep Sampath On Scorecards, Measurements, Kp Is Ahma Hardlines Technolo...Pradheep Sampath On Scorecards, Measurements, Kp Is Ahma Hardlines Technolo...
Pradheep Sampath On Scorecards, Measurements, Kp Is Ahma Hardlines Technolo...GXS
 
Balls, Brands, Stories - How to Win in Digital Ecosystems
Balls, Brands, Stories - How to Win in Digital EcosystemsBalls, Brands, Stories - How to Win in Digital Ecosystems
Balls, Brands, Stories - How to Win in Digital EcosystemsNuno Santos
 
Retail Disruption Case Study: Brand Growth Success Story
Retail Disruption Case Study: Brand Growth Success StoryRetail Disruption Case Study: Brand Growth Success Story
Retail Disruption Case Study: Brand Growth Success StoryG3 Communications
 
Innovating Retail in the Age of Disruption
Innovating Retail in the Age of DisruptionInnovating Retail in the Age of Disruption
Innovating Retail in the Age of DisruptionETP Group
 
Introduction to VIRTUAL RETAIL and E.L.S.E., by ELSE Corp
Introduction to VIRTUAL RETAIL and E.L.S.E., by ELSE CorpIntroduction to VIRTUAL RETAIL and E.L.S.E., by ELSE Corp
Introduction to VIRTUAL RETAIL and E.L.S.E., by ELSE CorpELSE CORP
 
Mobile and Luxury Retail Brands
Mobile and Luxury Retail BrandsMobile and Luxury Retail Brands
Mobile and Luxury Retail BrandsNuno Santos
 
India Luxury Retail Market A Long Term-Bet_Value Partners
India Luxury Retail Market A Long Term-Bet_Value PartnersIndia Luxury Retail Market A Long Term-Bet_Value Partners
India Luxury Retail Market A Long Term-Bet_Value Partnersguest7ce159
 
The Future of Fashion Stores & Virtual Retail- ELSE Corp vision
The Future of Fashion Stores & Virtual Retail- ELSE Corp visionThe Future of Fashion Stores & Virtual Retail- ELSE Corp vision
The Future of Fashion Stores & Virtual Retail- ELSE Corp visionELSE CORP
 
The future of luxury retail in Asia Pacific
The future of luxury retail in Asia PacificThe future of luxury retail in Asia Pacific
The future of luxury retail in Asia PacificCBRE Asia Pacific
 
Multi-Channel Customer Experience Management in Retail
Multi-Channel Customer Experience Management in RetailMulti-Channel Customer Experience Management in Retail
Multi-Channel Customer Experience Management in RetailLouis Fernandes
 
Retail Luxury Trends & Future Implications
Retail Luxury Trends & Future ImplicationsRetail Luxury Trends & Future Implications
Retail Luxury Trends & Future ImplicationsDeloitte Digital SEA
 
Micro-momentos - El momento decisivo de la relación con el usuario | Digital ...
Micro-momentos - El momento decisivo de la relación con el usuario | Digital ...Micro-momentos - El momento decisivo de la relación con el usuario | Digital ...
Micro-momentos - El momento decisivo de la relación con el usuario | Digital ...Digital Boost
 
Trends in luxury retail
Trends in luxury retailTrends in luxury retail
Trends in luxury retailRADHIKA GUPTA
 
Luxury 3.0- a new Retail Scenario for Product Mass Customization and On Deman...
Luxury 3.0- a new Retail Scenario for Product Mass Customization and On Deman...Luxury 3.0- a new Retail Scenario for Product Mass Customization and On Deman...
Luxury 3.0- a new Retail Scenario for Product Mass Customization and On Deman...ELSE CORP
 
Fashion and luxury retail - the next 10 years
Fashion and luxury retail - the next 10 yearsFashion and luxury retail - the next 10 years
Fashion and luxury retail - the next 10 yearsLawrence Lenihan
 

En vedette (20)

Elevating the In-store Experience - Target Corportation
Elevating the In-store Experience - Target CorportationElevating the In-store Experience - Target Corportation
Elevating the In-store Experience - Target Corportation
 
The Retail Future State, It's ALL About Customer Experience
The Retail Future State, It's ALL About Customer ExperienceThe Retail Future State, It's ALL About Customer Experience
The Retail Future State, It's ALL About Customer Experience
 
Secrets of Creating a Remarkable Customer Experience
Secrets of Creating a Remarkable Customer Experience Secrets of Creating a Remarkable Customer Experience
Secrets of Creating a Remarkable Customer Experience
 
Pradheep Sampath On Scorecards, Measurements, Kp Is Ahma Hardlines Technolo...
Pradheep Sampath On Scorecards, Measurements, Kp Is Ahma Hardlines Technolo...Pradheep Sampath On Scorecards, Measurements, Kp Is Ahma Hardlines Technolo...
Pradheep Sampath On Scorecards, Measurements, Kp Is Ahma Hardlines Technolo...
 
Balls, Brands, Stories - How to Win in Digital Ecosystems
Balls, Brands, Stories - How to Win in Digital EcosystemsBalls, Brands, Stories - How to Win in Digital Ecosystems
Balls, Brands, Stories - How to Win in Digital Ecosystems
 
Retail Disruption Case Study: Brand Growth Success Story
Retail Disruption Case Study: Brand Growth Success StoryRetail Disruption Case Study: Brand Growth Success Story
Retail Disruption Case Study: Brand Growth Success Story
 
Innovating Retail in the Age of Disruption
Innovating Retail in the Age of DisruptionInnovating Retail in the Age of Disruption
Innovating Retail in the Age of Disruption
 
Introduction to VIRTUAL RETAIL and E.L.S.E., by ELSE Corp
Introduction to VIRTUAL RETAIL and E.L.S.E., by ELSE CorpIntroduction to VIRTUAL RETAIL and E.L.S.E., by ELSE Corp
Introduction to VIRTUAL RETAIL and E.L.S.E., by ELSE Corp
 
Mobile and Luxury Retail Brands
Mobile and Luxury Retail BrandsMobile and Luxury Retail Brands
Mobile and Luxury Retail Brands
 
India Luxury Retail Market A Long Term-Bet_Value Partners
India Luxury Retail Market A Long Term-Bet_Value PartnersIndia Luxury Retail Market A Long Term-Bet_Value Partners
India Luxury Retail Market A Long Term-Bet_Value Partners
 
The Future of Fashion Stores & Virtual Retail- ELSE Corp vision
The Future of Fashion Stores & Virtual Retail- ELSE Corp visionThe Future of Fashion Stores & Virtual Retail- ELSE Corp vision
The Future of Fashion Stores & Virtual Retail- ELSE Corp vision
 
The future of luxury retail in Asia Pacific
The future of luxury retail in Asia PacificThe future of luxury retail in Asia Pacific
The future of luxury retail in Asia Pacific
 
Multi-Channel Customer Experience Management in Retail
Multi-Channel Customer Experience Management in RetailMulti-Channel Customer Experience Management in Retail
Multi-Channel Customer Experience Management in Retail
 
Retail Luxury Trends & Future Implications
Retail Luxury Trends & Future ImplicationsRetail Luxury Trends & Future Implications
Retail Luxury Trends & Future Implications
 
HEC Luxury MGMT Project
HEC Luxury MGMT ProjectHEC Luxury MGMT Project
HEC Luxury MGMT Project
 
Micro-momentos - El momento decisivo de la relación con el usuario | Digital ...
Micro-momentos - El momento decisivo de la relación con el usuario | Digital ...Micro-momentos - El momento decisivo de la relación con el usuario | Digital ...
Micro-momentos - El momento decisivo de la relación con el usuario | Digital ...
 
Trends in luxury retail
Trends in luxury retailTrends in luxury retail
Trends in luxury retail
 
Luxury 3.0- a new Retail Scenario for Product Mass Customization and On Deman...
Luxury 3.0- a new Retail Scenario for Product Mass Customization and On Deman...Luxury 3.0- a new Retail Scenario for Product Mass Customization and On Deman...
Luxury 3.0- a new Retail Scenario for Product Mass Customization and On Deman...
 
Fashion and luxury retail - the next 10 years
Fashion and luxury retail - the next 10 yearsFashion and luxury retail - the next 10 years
Fashion and luxury retail - the next 10 years
 
Creating a Strong Consumer Experience: 6 Keys to Retail Success
Creating a Strong Consumer Experience: 6 Keys to Retail SuccessCreating a Strong Consumer Experience: 6 Keys to Retail Success
Creating a Strong Consumer Experience: 6 Keys to Retail Success
 

Similaire à 7 Steps to Creating a Customer Experience That Delights

101 Sales Mistakes and How To Avoid Them
101 Sales Mistakes and How To Avoid Them101 Sales Mistakes and How To Avoid Them
101 Sales Mistakes and How To Avoid ThemJoshua Loveday
 
How to Improve the Prospect Experience @PeopleMetrics
How to Improve the Prospect Experience @PeopleMetricsHow to Improve the Prospect Experience @PeopleMetrics
How to Improve the Prospect Experience @PeopleMetricsPeopleMetrics
 
Infusionsoft guide to-sales_and_marketing_v2
Infusionsoft guide to-sales_and_marketing_v2Infusionsoft guide to-sales_and_marketing_v2
Infusionsoft guide to-sales_and_marketing_v2Daniel Howard
 
The 10 biggest sales mistakes to avoid
The 10 biggest sales mistakes to avoidThe 10 biggest sales mistakes to avoid
The 10 biggest sales mistakes to avoidbiquyetbanhang247
 
CDI Founder Workshop Session 4 - Lean Startup Methodologies (Fall 2016)
CDI Founder Workshop Session 4 - Lean Startup Methodologies (Fall 2016)CDI Founder Workshop Session 4 - Lean Startup Methodologies (Fall 2016)
CDI Founder Workshop Session 4 - Lean Startup Methodologies (Fall 2016)Collaboratory for Downtown Innovation
 
Customer Service - Appearance
Customer Service - AppearanceCustomer Service - Appearance
Customer Service - AppearanceKen Barnes, DBA
 
Defining Exceptional Service: Customer Insights
Defining Exceptional Service: Customer InsightsDefining Exceptional Service: Customer Insights
Defining Exceptional Service: Customer InsightsWendy Hughes
 
“Golden questions” that reveal exactly why your website's visitors aren’t con...
“Golden questions” that reveal exactly why your website's visitors aren’t con...“Golden questions” that reveal exactly why your website's visitors aren’t con...
“Golden questions” that reveal exactly why your website's visitors aren’t con...Conversion Rate Experts
 
What is a Sales Value Proposition and how do I get one?
What is a Sales Value Proposition and how do I get one?What is a Sales Value Proposition and how do I get one?
What is a Sales Value Proposition and how do I get one?Steve Gough
 
The Five Point Close
The Five Point CloseThe Five Point Close
The Five Point Closemlmner
 
What is Customer Delight & how it is different from Customer Satisfaction
What is Customer Delight & how it is different from Customer SatisfactionWhat is Customer Delight & how it is different from Customer Satisfaction
What is Customer Delight & how it is different from Customer SatisfactionPranshu Joshi
 
Customer journey mapping
Customer journey mappingCustomer journey mapping
Customer journey mappingJames Cracknell
 
Seven steps of a sale
Seven steps of a saleSeven steps of a sale
Seven steps of a salePaul Grethel
 
Going Beyond Customer Loyalty
Going Beyond Customer LoyaltyGoing Beyond Customer Loyalty
Going Beyond Customer LoyaltyJoe Kern
 
YourPrime Recruitment - Career and Interview Advice Results
YourPrime Recruitment - Career and Interview Advice ResultsYourPrime Recruitment - Career and Interview Advice Results
YourPrime Recruitment - Career and Interview Advice ResultsYourPrime Recruitment
 

Similaire à 7 Steps to Creating a Customer Experience That Delights (20)

101 Sales Mistakes and How To Avoid Them
101 Sales Mistakes and How To Avoid Them101 Sales Mistakes and How To Avoid Them
101 Sales Mistakes and How To Avoid Them
 
How to Improve the Prospect Experience @PeopleMetrics
How to Improve the Prospect Experience @PeopleMetricsHow to Improve the Prospect Experience @PeopleMetrics
How to Improve the Prospect Experience @PeopleMetrics
 
Infusionsoft guide to-sales_and_marketing_v2
Infusionsoft guide to-sales_and_marketing_v2Infusionsoft guide to-sales_and_marketing_v2
Infusionsoft guide to-sales_and_marketing_v2
 
7 things business owners say they struggle with
7 things business owners say they struggle with7 things business owners say they struggle with
7 things business owners say they struggle with
 
The 10 biggest sales mistakes to avoid
The 10 biggest sales mistakes to avoidThe 10 biggest sales mistakes to avoid
The 10 biggest sales mistakes to avoid
 
Compete Or Get Beat!
Compete Or Get Beat!Compete Or Get Beat!
Compete Or Get Beat!
 
CDI Founder Workshop Session 4 - Lean Startup Methodologies (Fall 2016)
CDI Founder Workshop Session 4 - Lean Startup Methodologies (Fall 2016)CDI Founder Workshop Session 4 - Lean Startup Methodologies (Fall 2016)
CDI Founder Workshop Session 4 - Lean Startup Methodologies (Fall 2016)
 
Customer Service - Appearance
Customer Service - AppearanceCustomer Service - Appearance
Customer Service - Appearance
 
Defining Exceptional Service: Customer Insights
Defining Exceptional Service: Customer InsightsDefining Exceptional Service: Customer Insights
Defining Exceptional Service: Customer Insights
 
Retail Sales Training
Retail Sales TrainingRetail Sales Training
Retail Sales Training
 
“Golden questions” that reveal exactly why your website's visitors aren’t con...
“Golden questions” that reveal exactly why your website's visitors aren’t con...“Golden questions” that reveal exactly why your website's visitors aren’t con...
“Golden questions” that reveal exactly why your website's visitors aren’t con...
 
What is a Sales Value Proposition and how do I get one?
What is a Sales Value Proposition and how do I get one?What is a Sales Value Proposition and how do I get one?
What is a Sales Value Proposition and how do I get one?
 
The Five Point Close
The Five Point CloseThe Five Point Close
The Five Point Close
 
Seven Qualities of Top Sales People
Seven Qualities of Top Sales PeopleSeven Qualities of Top Sales People
Seven Qualities of Top Sales People
 
What is Customer Delight & how it is different from Customer Satisfaction
What is Customer Delight & how it is different from Customer SatisfactionWhat is Customer Delight & how it is different from Customer Satisfaction
What is Customer Delight & how it is different from Customer Satisfaction
 
Customer journey mapping
Customer journey mappingCustomer journey mapping
Customer journey mapping
 
Seven steps of a sale
Seven steps of a saleSeven steps of a sale
Seven steps of a sale
 
Going Beyond Customer Loyalty
Going Beyond Customer LoyaltyGoing Beyond Customer Loyalty
Going Beyond Customer Loyalty
 
YourPrime Recruitment - Career and Interview Advice Results
YourPrime Recruitment - Career and Interview Advice ResultsYourPrime Recruitment - Career and Interview Advice Results
YourPrime Recruitment - Career and Interview Advice Results
 
What is Cus Sat
What is Cus SatWhat is Cus Sat
What is Cus Sat
 

Dernier

Call Girls In Panjim North Goa 9971646499 Genuine Service
Call Girls In Panjim North Goa 9971646499 Genuine ServiceCall Girls In Panjim North Goa 9971646499 Genuine Service
Call Girls In Panjim North Goa 9971646499 Genuine Serviceritikaroy0888
 
Mondelez State of Snacking and Future Trends 2023
Mondelez State of Snacking and Future Trends 2023Mondelez State of Snacking and Future Trends 2023
Mondelez State of Snacking and Future Trends 2023Neil Kimberley
 
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...amitlee9823
 
FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756dollysharma2066
 
Falcon's Invoice Discounting: Your Path to Prosperity
Falcon's Invoice Discounting: Your Path to ProsperityFalcon's Invoice Discounting: Your Path to Prosperity
Falcon's Invoice Discounting: Your Path to Prosperityhemanthkumar470700
 
Eluru Call Girls Service ☎ ️93326-06886 ❤️‍🔥 Enjoy 24/7 Escort Service
Eluru Call Girls Service ☎ ️93326-06886 ❤️‍🔥 Enjoy 24/7 Escort ServiceEluru Call Girls Service ☎ ️93326-06886 ❤️‍🔥 Enjoy 24/7 Escort Service
Eluru Call Girls Service ☎ ️93326-06886 ❤️‍🔥 Enjoy 24/7 Escort ServiceDamini Dixit
 
Organizational Transformation Lead with Culture
Organizational Transformation Lead with CultureOrganizational Transformation Lead with Culture
Organizational Transformation Lead with CultureSeta Wicaksana
 
Cracking the Cultural Competence Code.pptx
Cracking the Cultural Competence Code.pptxCracking the Cultural Competence Code.pptx
Cracking the Cultural Competence Code.pptxWorkforce Group
 
Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...
Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...
Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...lizamodels9
 
Phases of Negotiation .pptx
Phases of Negotiation .pptx Phases of Negotiation .pptx
Phases of Negotiation .pptxnandhinijagan9867
 
FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756dollysharma2066
 
👉Chandigarh Call Girls 👉9878799926👉Just Call👉Chandigarh Call Girl In Chandiga...
👉Chandigarh Call Girls 👉9878799926👉Just Call👉Chandigarh Call Girl In Chandiga...👉Chandigarh Call Girls 👉9878799926👉Just Call👉Chandigarh Call Girl In Chandiga...
👉Chandigarh Call Girls 👉9878799926👉Just Call👉Chandigarh Call Girl In Chandiga...rajveerescorts2022
 
Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...
Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...
Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...amitlee9823
 
Falcon Invoice Discounting: The best investment platform in india for investors
Falcon Invoice Discounting: The best investment platform in india for investorsFalcon Invoice Discounting: The best investment platform in india for investors
Falcon Invoice Discounting: The best investment platform in india for investorsFalcon Invoice Discounting
 
Value Proposition canvas- Customer needs and pains
Value Proposition canvas- Customer needs and painsValue Proposition canvas- Customer needs and pains
Value Proposition canvas- Customer needs and painsP&CO
 
Uneak White's Personal Brand Exploration Presentation
Uneak White's Personal Brand Exploration PresentationUneak White's Personal Brand Exploration Presentation
Uneak White's Personal Brand Exploration Presentationuneakwhite
 
How to Get Started in Social Media for Art League City
How to Get Started in Social Media for Art League CityHow to Get Started in Social Media for Art League City
How to Get Started in Social Media for Art League CityEric T. Tung
 
Call Girls Service In Old Town Dubai ((0551707352)) Old Town Dubai Call Girl ...
Call Girls Service In Old Town Dubai ((0551707352)) Old Town Dubai Call Girl ...Call Girls Service In Old Town Dubai ((0551707352)) Old Town Dubai Call Girl ...
Call Girls Service In Old Town Dubai ((0551707352)) Old Town Dubai Call Girl ...allensay1
 

Dernier (20)

Call Girls In Panjim North Goa 9971646499 Genuine Service
Call Girls In Panjim North Goa 9971646499 Genuine ServiceCall Girls In Panjim North Goa 9971646499 Genuine Service
Call Girls In Panjim North Goa 9971646499 Genuine Service
 
Mondelez State of Snacking and Future Trends 2023
Mondelez State of Snacking and Future Trends 2023Mondelez State of Snacking and Future Trends 2023
Mondelez State of Snacking and Future Trends 2023
 
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
 
FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756
 
Falcon Invoice Discounting platform in india
Falcon Invoice Discounting platform in indiaFalcon Invoice Discounting platform in india
Falcon Invoice Discounting platform in india
 
Falcon's Invoice Discounting: Your Path to Prosperity
Falcon's Invoice Discounting: Your Path to ProsperityFalcon's Invoice Discounting: Your Path to Prosperity
Falcon's Invoice Discounting: Your Path to Prosperity
 
Eluru Call Girls Service ☎ ️93326-06886 ❤️‍🔥 Enjoy 24/7 Escort Service
Eluru Call Girls Service ☎ ️93326-06886 ❤️‍🔥 Enjoy 24/7 Escort ServiceEluru Call Girls Service ☎ ️93326-06886 ❤️‍🔥 Enjoy 24/7 Escort Service
Eluru Call Girls Service ☎ ️93326-06886 ❤️‍🔥 Enjoy 24/7 Escort Service
 
Organizational Transformation Lead with Culture
Organizational Transformation Lead with CultureOrganizational Transformation Lead with Culture
Organizational Transformation Lead with Culture
 
Cracking the Cultural Competence Code.pptx
Cracking the Cultural Competence Code.pptxCracking the Cultural Competence Code.pptx
Cracking the Cultural Competence Code.pptx
 
Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...
Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...
Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...
 
Phases of Negotiation .pptx
Phases of Negotiation .pptx Phases of Negotiation .pptx
Phases of Negotiation .pptx
 
FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756
 
👉Chandigarh Call Girls 👉9878799926👉Just Call👉Chandigarh Call Girl In Chandiga...
👉Chandigarh Call Girls 👉9878799926👉Just Call👉Chandigarh Call Girl In Chandiga...👉Chandigarh Call Girls 👉9878799926👉Just Call👉Chandigarh Call Girl In Chandiga...
👉Chandigarh Call Girls 👉9878799926👉Just Call👉Chandigarh Call Girl In Chandiga...
 
unwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabi
unwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabiunwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabi
unwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabi
 
Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...
Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...
Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...
 
Falcon Invoice Discounting: The best investment platform in india for investors
Falcon Invoice Discounting: The best investment platform in india for investorsFalcon Invoice Discounting: The best investment platform in india for investors
Falcon Invoice Discounting: The best investment platform in india for investors
 
Value Proposition canvas- Customer needs and pains
Value Proposition canvas- Customer needs and painsValue Proposition canvas- Customer needs and pains
Value Proposition canvas- Customer needs and pains
 
Uneak White's Personal Brand Exploration Presentation
Uneak White's Personal Brand Exploration PresentationUneak White's Personal Brand Exploration Presentation
Uneak White's Personal Brand Exploration Presentation
 
How to Get Started in Social Media for Art League City
How to Get Started in Social Media for Art League CityHow to Get Started in Social Media for Art League City
How to Get Started in Social Media for Art League City
 
Call Girls Service In Old Town Dubai ((0551707352)) Old Town Dubai Call Girl ...
Call Girls Service In Old Town Dubai ((0551707352)) Old Town Dubai Call Girl ...Call Girls Service In Old Town Dubai ((0551707352)) Old Town Dubai Call Girl ...
Call Girls Service In Old Town Dubai ((0551707352)) Old Town Dubai Call Girl ...
 

7 Steps to Creating a Customer Experience That Delights

  • 1. 7 STEPS TO CREATING A CUSTOMER EXPERIENCE THAT DELIGHTS
  • 2.
  • 3.
  • 4.
  • 5.
  • 6.
  • 7.
  • 8.