Improving Customer satisfaction, retention, and predictable revenues from loyal customer base is critical for growing aftermarket revenues and profitability. Customer-Centric Field Service Management can enable you and your dealer/service partners to drive customer experience and sales of service and maintenance agreements while improving the effectiveness of field service delivery. Mize Field Service Management (FSM) solution powered by Connected Customer Experience Platform and Smart Blox enables you to: Simplify customer’s access to all services and buying of service plans using My Customer Portal Improve Technician productivity with Channel Connect Mobile App Unify Field Service Operations with Customer Central to orchestrate Warranty, Service Plans, Support, Service Parts, and Knowledge

1. FIELD SERVICE MANAGEMENT
PTIMIZE

2. FIELD SERVICE
MANAGEMENT SOLUTION
Durable goods manufacturers and their service partners rely on skilled field service
technicians to provide installation, inspection, repair, and maintenance services
at customer locations.
Mize Field Service Management (FSM) solution powered by Connected Customer
Experience platform and Smart Blox, enables field service organizations
and their service network partners to enhance the Customer Experience,
improve Technician Utilization, and grow Service Revenues.
Simplify Access to Services
Improve Visibility
Improve Product Uptime
ENHANCE
Customer
Experience
IMPROVE
Technician
Utilization
Optimize Schedule & Routing
Improve First-time Fix Rates
Simplify Mobile Forms
© 2017 MIZE / OPTIMIZE FIELD SERVICE MANAGEMENT
GROW
Predictable
Revenue Streams
Service & Maintenance Plans
Quote Add-on Services & Parts
Improve Billing Cycles

3. CUSTOMER
TECHNICIA
N
COMPANY
Grow Service Sales
Improve Productivity
Improve Visibility Optimize Field Service
ENGAGE CUSTOMERS
• Service Quotes
• Service Plan Sales
• Voice of Customer
ENABLE TECHNICIANS
• Tech Support
• Source Parts
• Knowledge
MOBILIZE TECHS
• Complete Work Order
• Track Time
• Mobile Forms
CONNECT CUSTOMERS
• Customer Portal
• Service Plans
• Mobile & IoT
DISPATCH & SCHEDULE
• Tech Management
• Optimize Schedule
• Service Planning
ORCHESTRATE SERVICE
• Contact Centers
• Warranty & Contracts
• Service Operations
Simplify Experience
Improve Utilization
© 2017 MIZE / OPTIMIZE FIELD SERVICE MANAGEMENT
END-TO-END FIELD SERVICE MANAGEMENT[ ]Mize FSM solution unifies many service functions and connects all stakeholders to
orchestrate more effective customer service while reducing operational costs.
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Customer-Centric Field Service to drive customer experience and retention
Complete Mobilization of Service Technicians to improve utilization and productivity
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4. SIMPLIFY CUSTOMER EXPERIENCE
My Customer Portal provides customers access to all information and
services on any device. My Customer Portal keeps track of all products
owned by customers, warranty & contract entitlements, and service
interactions to improve visibility.
CUSTOMER
PORTAL
Manage Service Lifecycle
Across Multiple Channels
• Maximize customer lifetime
value by improving customer
retention and increasing sales
of Service Plans, Parts,
Subscriptions, and Services
to the loyal customer base.
• Integrate customer surveys
with different service events to
collect customer feedback and
improve the customer experience
Unifiy Access to
Products and Services
• Register and manage products
• Search and access Knowledge
• Request and Schedule Service
• Buy Service Plans
• Receive and Approve quotes
• Check status of service jobs
• Provide feedback on service
Reduce the Number of
Calls to the Contact Center
• Self-service capabilities to find
relevant solutions from the
knowledge base
• The ability to capture detailed
information about service request
• Integration with contact centers
for real-time visibility of status,
requests and service jobs
• Proactive notification and alerts
CUSTOMER PORTAL MY PRODUCTS
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sb_supportsb_registration
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CONNECTED EXPERIENCECUSTOMER
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SIMPLIFY ACCESS ENGAGE CUSTOMERIMPROVE VISIBILITY

5. MOBILIZE SERVICE TECHNICIANS
Service Technician productivity and utilization are critical factors to
improve service operations and profitability. mTECH mobile application
powered by Mize Channel Connect enables Field Service Technicians with
easy-to-use and powerful capabilities to streamline service delivery.
Improve Technician Utilization
The mTECH app helps technicians to manage the
schedules, routes and time to improve utilization
and time on the job.
Automate Field Service Tasks
Increase Technician efficiency, eliminate paperwork and
reduce overhead or administration costs by automating
various field service tasks.
Complete Work Order
Technicians can use Mize Service Order on any
mobile device to record time, parts, expenses, and
work notes.
Increase First-time Fix Rate
Assist the Technician with the required Knowledge,
Parts, and Technical support to perform the service
jobs accurately and increase the first-time fix rate.
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SERVICE PLAN
QUOTE
sb_plans
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GROW SALES
UPSELL
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UTILIZATION
PLAN
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Increase Profitability and Grow Service Sales
The field service workforce plays a vital role in not only delivering the service but helping to improve
customer satisfaction and generate additional revenues.

6. ORCHESTRATE FIELD SERVICE
Mize Customer Central enables Brands to orchestrate field service
performance that leads to more satisfied customers, productive field
service workforce, and improved profitability.
Manage Field Service Requests and Orders
Gain visibility into all work requests and plan for Service
Technicians, Parts, Tools and other resources.
Manage Field Service Network
Manage Field Service Network and workforce that includes
independent distributors, dealers, and subcontractors.
Manage Warranty Service Entitlements
Manage the entire Warranty Lifecycle, Service Plans,
and Maintenance Agreements.
Automate Field Service
Automate various field service processes and
digitize associated Forms. Define the templates
for Inspection forms, field service reports, safety
or regulatory forms.
Integrate with Contact Centers
Mize Support enables contact centers to assist
customers and dispatch their service requests to
field service. Mize FSM can also be integrated with
other CRM systems using CX Connect.
DISPATCH SCHEDULE DASHBOARD
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Optimize Field Service Dispatch and Scheduling
Auto-schedule based on various factors and priorities to optimize the utilization and productivity of field service workforce.

7. GROW AFTERMARKET REVENUES
Mize FSM helps companies monetize customer touchpoints throughout the service lifecycle.
INDUSTRY EXPERTISE
Mize FSM Solution improves the Field Service Performance for Global Organizations with thousands of Service Technicians,
Independent Dealer networks, complex products with multi-level Bill of Material (BOM), and Global Field Service delivery.
HEAVY
EQUIPMENT
CONNECTED
HOME
PARTS
SUPPLIERS
TRANSPORTATIONMATERIAL
HANDLING
MEDICAL
EQUIPMENT
COMMERCIAL
EQUIPMENT
HVACAUTOMOTIVE
CONSUMER
ELECTRONICSAPPLIANCES
OUTDOOR
POWER
INDUSTRIAL
EQUIPMENTHIGH-TECH
Increase attach
rate of service and
maintenance plans
Increase sales
of service parts
and accessories
Offer subscription
plans to generate
recurring revenues for
services and consumables.
Grow revenues
from product
upgrades and
replacements
SUBSCRIPTIONS UPGRADES
SERVICE PLANS SERVICE PARTS
REQUEST A DEMO NOW!
https://goo.gl/JhXngc
Learn how you can optimize your field service to improve
customer experience, technician productivity, and aftermarket revenues.
813-971-2666 • www.m-ize.com • info@m-ize.com

8. 813-971-2666
www.m-ize.com
info@m-ize.com
8610 Hidden River Parkway,
Suite 200
Tampa, FL 33637, USA
Assemble and configure Smart Blox by role to
deliver a unique customer experience
DISCOVERY VOCRATINGS
IOT
SERVICE WARRANTY
COMMUNITY
SUPPORT
PARTSLOCATOR PLANS
REGISTRATION
OFFERS
SUBSCRIPTION
KNOWLEDGE
LOYALTY
INSPECTION
COMMERCE
PRODUCTS
Mize enables companies to optimize key post-sale customer interaction events
such as product registration, warranty, service plans, parts, support, service, and
maintenance to enhance customer satisfaction, retention, and loyalty.
The Mize Connected Customer Experience platform and Smart Blox elevates the customer experience,
builds more knowledge about the customers and products and increases revenue from the existing
customer install base. Mize enables you to harness the web, mobile, cloud, IoT, and analytics
technologies to Maximize Customer Lifetime Value.
MAXIMIZE CUSTOMER LIFETIME VALUE
REQUEST A DEMO NOW!
https://goo.gl/JhXngc
Learn how you can optimize your field service to improve
customer experience, technician productivity, and aftermarket revenues.
813-971-2666 • www.m-ize.com • info@m-ize.com