The journey to achieving operational excellence. Align goals vertically, cross-functionally, and with your company’s strategic plan. By Matthew Hart, RVP Sales at BetterWorks
3. 33
70% of today’s workforce is failing to reach their full
potential every day. Ideas are relatively easy, but
it’s execution that is everything. You need to get the
team aligned and ensure they’re working together
on the priorities that really matter to the larger
goals of the business.
John Doerr
General Partner at KPCB
4. 4
Business Changes are Heightening Goal Importance
1. Business environments
are evolving rapidly
2. Organizations are increasingly
transparent
3. Employees are
increasingly autonomous
4. Employees are increasingly
working in teams
5. Employee
engagement is
extremely low
6. There is a movement
toward quantifying
performance
Source: “High-Impact Performance Management Using Goals to Focus the 21st-Century Workforce,” Stacia Sherman Garr / Bersin by Deloitte, December 2014.
5. 5
Board of Directors / CEO
Executive Team / Senior Leaders
Business Leaders
Team Managers
Team Leaders
Individual Contributors
An Overview of Traditional Goal Cascading
7. 7
Senior Leaders
Revise their goals
throughout the
year
Managers
Revise their goals
throughout the
year
Employees
Revise their goals
in a given year
1 in 2 1 in 3 1 in 5
Employees Fail to Revise Goals at Same Rate that Goals Change
Source: “High-Impact Performance Management Using Goals to Focus the 21st-Century Workforce,” Stacia Sherman Garr / Bersin by Deloitte, December 2014.
8. 8
Challenges to Operational Excellence and Employee Engagement
Executives
• Lack of alignment and
accountability
• Teams wasting up to
25% on non-critical
projects
• Hard to get visibility on
problem areas
Individuals
• Feel disengaged and
unmotivated
• Busy yet working on the
wrong things
• Desire more feedback and
recognition
Managers
• Reactive, putting out
fires, constant
distraction
• Costly communication
overhead with Excel,
Word, Google Docs
• Lack of tools to drive
performance
9. 9
Our goal is to drive companies to become
operationally excellent and provide powerful
insights about how work gets done.
®
10. 7 Steps to Achieving Operational Excellence
1 2
3
4
5
6
7
Accountability
• Strategic goals set
• Goals are
documented
Clarity
• Communication
• Company goals
• Team goals
Alignment
• Connectedness
• Dashboards
Engagement
• Monthly check-ins
• Quarterly
• Optimize with Goal
Science
Execution &
Results
• Real-time updates
• Progress tracking
Agility
• Develop Goal
muscle
Aspiration
• Based on pass
accomplishments
• Growth mindset
11. 11
How High Performing Companies Manage Goals
Open
Transparent and all
individuals participate
Aspirational
Stretch goals not tied
to compensation
Frequent
Quarterly and monthly
check-ins
13. 13
Company
Managers understand
connections between
corporate priorities
Vertical
Of managers can
rely on their boss
and direct reports
Horizontal
Of managers say
they can rely on
other functions
16% 84% 9%
Goals need to be connected in three ways
Source: “Why Strategy Execution Unravels – and What to Do About It,” Donald Sull, Rebecca Holmes, and Charles Sull / Harvard Business Review, March 2015.
14. 14
Alignment at a Glance™
Connected
Top-down,
bottom-up,
and horizontal
alignment