Personal Information
Entreprise/Lieu de travail
Dallas/Fort Worth Area United States
Profession
Principal: Innovation/CX/Digital Transformation Artist
Secteur d’activité
Consulting / Advisory
Site Web
https://twitter.com/DelightApostle
À propos
Expert global customer experience leader known for achieving outstanding customer loyalty and growth outcomes.
Successful leadership track record in tech and finance industries delivering world-class customer loyalty, innovation, employee engagement, and growth outcomes (including a top 5 Fortune Most Admired Company, top 10 Great Place to Work, and two Fortune 100 companies).
Designing, delivering and scaling transformational change from C-Level to front-line at large and medium size global organizations
Mots-clés
netpromoter
nps
net promoter
customer loyalty
call back
closed loop system
promoters
customer delight
detractors
voc
voice of the customer
drivers of loyalty
customer retention
Tout plus
Présentations
(3)J’aime
(7)Using the Moves the Needle Value Stream Discovery Loop to Identify Bottlenecks in the Customer Journey
Moves the Needle
•
il y a 5 ans
Lean Startup, Design Thinking, and The Mindset of the Syllabus
Kyle Wild
•
il y a 10 ans
Scott Cook: Toolkit for SXSW
Intuit Inc.
•
il y a 10 ans
Lean startup metrics
Stuart Eccles
•
il y a 12 ans
Lean startup metrics
Stuart Eccles
•
il y a 12 ans
Net Promoter Score - A 10 Slide Introduction
Genroe
•
il y a 14 ans
Catalyst - An Intuit Innovation Experience
Intuit Inc.
•
il y a 11 ans
Personal Information
Entreprise/Lieu de travail
Dallas/Fort Worth Area United States
Profession
Principal: Innovation/CX/Digital Transformation Artist
Secteur d’activité
Consulting / Advisory
Site Web
https://twitter.com/DelightApostle
À propos
Expert global customer experience leader known for achieving outstanding customer loyalty and growth outcomes.
Successful leadership track record in tech and finance industries delivering world-class customer loyalty, innovation, employee engagement, and growth outcomes (including a top 5 Fortune Most Admired Company, top 10 Great Place to Work, and two Fortune 100 companies).
Designing, delivering and scaling transformational change from C-Level to front-line at large and medium size global organizations
Mots-clés
netpromoter
nps
net promoter
customer loyalty
call back
closed loop system
promoters
customer delight
detractors
voc
voice of the customer
drivers of loyalty
customer retention
Tout plus