1. KRISHNA KISHORE
#84 Brundavana, 4th Cross Sharadanagara,
Raikway Layout BOGADI, MYSORE, Mobile + 91 78998 09111
India – 570026 Whatsapp + 65 8450 4231
mkkittu@hotmail.com
mkkittu@gmail.com
Career Objective: Aspiring towards taking up a position in the area of IT Infrastructure that has potential learning
and career growth opportunity in a globally recognized organization; by Leveraging the knowledge and experience
gained in areas encompassing IT Infrastructure Support and administration spanning over 15 years.
Profile:
IBM India Pvt Ltd
Bengaluru, India
13-Jan-2016
Intel SME
(Wintel-VMWare Team) Current
Citi Bank, Singapore
(Fujitsu Pte Ltd, Singapore)
(Encora Technologies Pte Ltd Singapore)
Sep-2015-02-Jan-2016
Aug-2014-03-Aug-2015
Sr Wintel Administrator
(Singapore) 1.4 Years
Wipro Technology Dec 2012–July 2014
Technical Lead
(Offshore Bangalore, India)
1.8 Year
Citigroup Transaction Services, Malaysia Jan 2012–Dec 2012
Infra Tech Analyst (Job C11
Manager)
(Kuala Lumpur, Malaysia)
11 Months
Wipro Technology
ü Project-4 Royal Bank of Scotland
ü Project-3 ArcelorMittal Europe
ü Project-2 Zurich Financial Services,
Zurich, Switzerland
ü Project-1 Credit Suisse, Singapore
Jul 2006-Jan 2012
Oct 2012-Jan 2012
Oct 2010-Sep 2011
Jan 2010-Jul 2010
Aug 2009-Jan 2010
Aug 2006-Jun 2009
Technical Leader
Offshore (Bangalore, India)
Offshore (Bangalore, India)
On-site (Zurich, Switzerland)
Offshore (Bangalore, India)
On-site (Singapore)
5.6 Years
E4e Tech Support India, Oct 2003–Jun 2006 Systems Administrator
2.8 Years
Prompt Computer Services, Mumbai, India
(Deputed to L&T Infotech Mysore)
May 2000-Sep 2003 Customer Support Engineer
3.5 Years
Raman Computers, Mysore, India Jun 1999-Apr 2000 Systems Administrator 11 Months
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2. Technology Tools
OS / Network OS
Windows NT/2000/2003/2008/2012,
ESX, ESXi & VMware vSphear4.1/5 and XenApp6.2
Hyper-visor
ESX and ESXi, XenServer6.2,
Microsoft Hyper-V on Windows 2008R2 & 2012
Citrix Citrix XenAPP 6.5 and XenDesktop
Cloud Computing
vCloud Director, vCloud Automation Center
Public Cloud –Amazon EC2 AWS, HP Cloud and Microsoft Windows Azure
and IBM Soft-layer
Mail servers Microsoft Exchange5.5/2003 and Lotus notes R5
Hardware worked with
Compaq/HP Proliant DL, IBM Blade HS20/21/22v, Brickx3250, x3650 and
Dell Power Edge servers & various Models of Servers, desktop and
laptops.
Software/ network Tools DNS, SMTP, WINS, DHCP and FTP.
Help desk tool/ticketing system
PACE5, Remedy/ITSM7, GAC, Q-manager, Lotus Worm, HPSM Peregrine &
Services now
Remote Management Tool Unicenter RCO, SupportSoft6.5, Dameware and RDP.
Other tools
Unicenter DSM and IBM TPM to schedule patches, installation of software
and servers builds. GRID manager for IP assignment,
Working knowledge Power-Shell
Monitoring Tool BMC Explorer, HPSIM, IBM Director, BMC Patrol.
Anti virus tool
Symantec Anti-virus Corporation Edition 8, 9 and 10, McAfee Endpoint
and Group shield for Exchange.
Backup Tool IBM TSM, VERITAS and Symantec Net Backup and AVAMAR
Secure Printing Equitrac Solution
Certifications
ü MCSE (Microsoft Certified Systems Engineer) 2003
ü VMWare vSphear4.1
ü ITIL v3
Brain bench Certificates
ü MS Windows 2003, Networking Technical Support, Computer Technical Support, Microsoft Windows XP, Fundamental of
Microsoft indows95/98
Training/Course Completed
ü Microsoft Windows 2012, Singapore
ü VMWARE vSphere Design, Koenig Solutions Limited, Bangalore
ü vCloud Automation Center, Koenig Solutions Limited, Bangalore
ü Clout Expert Training, Cloud Enabled, Bangalore, India
ü vCloud Director Training, Dimensions Data, Bangalore
ü VMware vSphear4.1 by HP, Bangalore, India
ü Citrix XenAPP 6.5 Server by Citrix, Bangalore, India
ü Citrix XenAPP L2 Training, Bangalore, India
ü Windows 2008 Server Training, Bangalore, India
ü HP Blade Servers, by HP Bangalore
ü IBM Blade Servers, by IBM, Singapore
ü Dip in Systems Engineering (MCSE on Windows 2003) From Roman Technologies, Basavanagudi, Bangalore
ü CCSA- From Roaim Solutions, Jayanagara, Bangalore, India
ü CCNA- From Top gun technologies, Jayanagara, Bangalore, India
ü Linux Administration- LLC Hunumanthanagara, Bangalore, India
ü BTOP (Business and Technical Oriented Program) Dip course from Raman Computer Centre (Now it is RIIIT) Mysore, India
Internal Training
ü Windows 2008, VMware and ESX, Basic Networking, Microsoft Cluster,
ü Windows 2000 Server, by Vinciti Networks(e4e)
EXPERIENCE:
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3. Responsibilities and contribution:
ü Intel SME (Wintel and VMWARE Team) in IBM India Pvt Ltd, Bangalore
ü VMWARE Support, Wintel Support, Backup Support
ü Lead EQUITRAC Cloud Printing Deployment and Support across Asia
ü DFS, NAS support and OST Support
ü PCM DOCUMENTATION
ü Managing my shift, assisting team.
ü Lead PMO Wintel Engineering Team at Wipro.
ü Worked PB Projects which scales from small technical requests to Data center setup/refresh.
ü Projects includes Project Initiation Phase (Kick-off, project scope and confirmation of requirements), Project Design Phase,
Implementation phase and Handover to operations for BAU.
ü Installation and configuration of vSphere vCenter 4.1 – 5.0, vCenter DB, vSphere Update Manager 4.1 – 5.0 and Update
manager as per VMware Platform Engineering guides.
ü Installation of VMware ESXi 4.1 and 5.0 as per VMware Platform Engineering guides.
ü Planning to upgrade ESXi 6.0
ü As part of Projects Integration, need to co-ordinate with Project Managers, Business, Application teams and Technical
Streams (like UNIX, SQL/Oracle DB, Networking, Cabling, Site operations, AD,SCOM, SCCM, Web, Security and Backup Infra
etc.) for successful completion of project.
ü Address EOL and suggest to use a current version of recommended products like Operating Systems, Hardware and Software
as recommended and certified by Enterprise Architecture Teams.
ü Prepare Stream Design Document which address high level project time lines, technical design, costing etc.
ü Vendor management and procurement related to Microsoft® Windows® Platform, VMware Visualization platform, Dell
Power-edge Server Systems and HP Servers.
ü Hardware Deployment - Dell Power-edge servers System roll-in installation and configuration including procurement, build
out, and network & KVM connectivity and HP servers
ü Implement VMware Infrastructure and Familiar with VMware Product Family.
ü 'Colo' and 'Cloud" hosting environment.
ü vCloud Director, Amazon Cloud, Microsoft Azure and HP Cloud
ü Installation, setup/configuration and implementation Windows® solutions on virtual environment.
ü Administering, Supporting and managing Wintel infrastructure and covering Windows 2000, 2003, 2008 and Windows 2012
and troubleshooting and fixing hardware related issues.
ü Creation of benchmark VM templates for Production, Development and Test environments. Deploying VMs by using VMware
templates & Clones.
ü Involvement in converting template to VMs, P2V, server commissioning & decommissioning and Virtual Machine Creation and
configuration.
ü Install new software releases, system upgrades, evaluate and install patches and resolve software related problems.
ü Support infrastructure projects for any kind of deployment tasks.
ü Experience in a 24X7 Microsoft Windows Server environment with thorough knowledge of Microsoft Windows architecture
including design and support
ü Environment includes Test, Pre-production, Production and DR.
ü Supporting business contingency and disaster recovery tests and events.
ü Provide support to Operational Readiness, system validation and Hand-over-into-production
ü PowerPath, HBA Driver and Firmware Upgrade
ü Ability to multi-task and prioritize based on business requirements
ü Avamar Backup implementation across Pitney Bowes
ü Adherence to change management standards.
ü Raising RFCs, getting approved by CCB/CAB and implementation of RFCs
ü Incident management and working on Services requests, Problem Records and outage tickets
ü Attending PMO/CRE Project Pipeline Calls,
ü Attending CCB/CAB meetings to get the RFC approved, Understanding of ITIL processes and procedures
ü Manage ESM and provided justification for review and ensuring McAfee EPO, DAT file and backup jobs/ schedules is up-to-
date for all production servers for security purposed.
ü ORF and IronPort Support
ü Scheduling change requests, for disk expansion activity, power path, HBA, BIOS, Qlogic upgrade activity and performing
them.
ü Worked as SPOC of L2/L3 Windows team supporting from onshore & worked as Deputy for Program manager.
ü Analyzing and fixing OS, memory leak, paged pool, hardware related, cluster related, Symantec anti-virus, schedule reboot
script related and disk space related issues.
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4. ü Building/rebuilding, Blade, Brick, VM windows servers using Unicenter DSM, Taking snapshot image, snapshot of VM servers.
ü Responsible for P2V and V2V
ü Providing RCA for fixed issues, attending situation management calls.
ü Being a member of Global Command Centre Windows Server team and RDO Team need to take care of over 9000 +Windows
servers across the globe.
ü Investigating and troubleshooting ControM job and fixing.
ü Working on GAC requests, Remedy tickets, attending phone calls and also providing support through emails.
ü Monitoring BEM consoles, resolving issues and escalating
ü
Achievement.
ü Got Fathering in my CAP Award (Wipro)
ü Got Galaxy Thanks award (CTMS, Malaysia)
ü Got Orion-Best Team award for Transition/Delivery Team (Wipro)
ü Cleared UCF 4.1 on VMWare (Wipro)
ü Got Thanks a Zillion Award (Wipro)
ü Got AWARD "Outstanding performance and excellence contribution award of certification(For ISO9001:2000, E4E
Tech Support India)
Educational Background : M.A. from University of Mysore, Mysore, India.
Passport Number : K9834809 PP/Expiry Date: 06-March-2023 (Old PP E4822861)
Date of Birth : 30-10-1973
Marital status : Married
Notice period :1 Month and available on need basis.
Nationality : Indian
I hereby declare that the particulars given above are true to the best of my knowledge.
Place: Bengaluru
Date: 23/02/2016 (Krishna Kishore)
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