Global Automation Equipment Leader gains Scalability through Upgrades

1. Case Study Manufacturing YOUR SUCCESS IS OUR FOCUS
Global Automation Equipment Leader gains Scalability through Upgrades
Client Overview
A leading global player in Office Automation Equipment including Servers, Desktops, Laptops, Printers, and Innovative technology solutions in the wireless
space, POS, Security systems and Data management.
To help the organization attain scalability, reduce costs, and enhance service value, Hexaware Upgrade Phase:
provided end-to-end development and maintenance services. This would be possible through:
The final phase in the Upgrade and
Deploying an experienced and skill resource base and development services.This includes:
Providing extension of existing delivery systems, thereby enhancing scalability and economy.
Post go-live support
The Solution Systems Pilot Upgrade Production Support
Preparation Iterative Upgrade
The company develops and delivers off-the-shelf products and tools that work on the base
architecture of Tier 1 ERP products such as Oracle Applications and Peoplesoft. In view of the Upgrade Tools and Templates
(Oracle Easy Path Migration Methodology)
new base application versions released by the product vendors, these software products need Oracle Center of Excellence
regular maintenance and upgrades. Hence, development, and upgrades and testing were
Upgrade Program Management
needed.
Contract Project Engagement
Master Service Project Steady Value
Transition
agreement signed Planning stats Addition
Hexaware provided Upgrades, and Development and Maintenance services through an off-shore
delivery model. Hexaware undertook development, porting and testing services offshore and Statemnet of work
Commercials
Steering Committee
Relationship
management
Strategy
Development
Resource Plan
Project Plan
Production Support
Reviews
Problem
Management
Knowledge Transfer Manage offshore
provided :
Account Plan infrastructure
management
An experienced and skilled resource base for managing and enhancing products
On the job Knowledge
Transfer / Training Defect Prevention
Prioritize service Process Automation
requests Process Optimization
Modifications/ Metrics Analysis
Enhancements Run time
Periodic Reviews Improvements
Ability to Gain scalability of solutions delivery with an extension of existing delivery systems Project Management
from an offshore location in India Technology Environment
Reduced risks of deploying a permanent work force for managing a work that can be
outsourced as a contract to the third party service provider. Server: Sun Solaris
Database versions: 8i, 9i and 10g
Methodology Application Versions; 11.0.3, 11i and R12
Hexaware leveraged its Upgrade and Maintenance services through three phases
Pre-Upgrade Phase: Benefits
Business Process effectiveness assessment Hexaware’s solutions enabled the client:
Oracle Application upgrade assessment Improve management of product
Upgrade Phase: development and porting tasks
Database Upgrade Reduce costs for regular tasks such as
Applications Upgrade (Technical + Functional) testing, bug fixing etc.
Customizations Upgrade Ensure fast development and delivery of
Upgrade Testing products
User Training Enhance service levels to the end user.
Gain scalability
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